Lutterworth Country House Care Home

2 Ashby Lane, Bitteswell, Lutterworth LE17 4LS
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6.9 13 Reviews
  • Lutterworth Country House Care Home, Lutterworth
Situated in the peace and tranquillity of the Leicestershire countryside, Lutterworth House can be found in the small parish of Bitteswell, approximately two miles from the centre of the attractive village of Lutterworth. Despite its rural location, the home is close to excellent road connections and also to Rugby and Leicester city centre. The home aims to provide a caring and comfortable environment to all its residents, whilst recognising that everyone is an individual with their own needs, wishes and interests.

Lutterworth offers its residents high quality accommodation. All the bedrooms are individually and tastefully decorated, and make a good start for someone to make a room of their own. So that residents can sit and relax, or perhaps have a chat with friends and relatives, there are two spacious lounges and dining rooms. These are places where many of the residents gather and are often busy with a lively atmosphere. For those who prefer a quieter space or simply want to take a more peaceful moment during the day then there is a separate quiet lounge and also a conservatory room that looks out onto the gardens. However the residents wish to spend their time there is always somewhere to suit their needs.

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Care Provided by Lutterworth Country House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Gilliver (Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Lutterworth Country House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,127
    • Self-Funded Residential Dementia Care from £1,127
    • RESPITE Self-Funded Residential Care from £1,127
    • RESPITE Self-Funded Residential Dementia Care from £1,127
  • (these prices are only a guideline, please contact Lutterworth Country House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors must sign in the book at reception


  • Parking

  • Lutterworth has two car parks, one is at the front of the building and the other is at the rear end of the building


Lutterworth Country House Care Home Reviews (13)

6.9

Lutterworth Country House Care Home has a Review Score of 6.9 (6.872) out of 10, based on 4 reviews in the last 2 years. Over all time Lutterworth Country House Care Home has 13 reviews.

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  • 5
  • 7
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4
9

Review from C W (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two parents staying at this care home and found the experience and transition between "parents home" to care home was "understood". Time was taken by managers to listen to requests and put these two into place was able to personalise their rooms. Residents are cared for and made to feel important
and special, even loved which puts someone at ease. The food excellent and the activities are extremely diverse. The activities are extremely diverse. The care and support I received when my mum passed was truly outstanding from the staff involved

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Review from H L (Wife of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in this home for two years and eight months. During his stay, he has been well looked after by many caring people. Even during covid times, they made an effort to keep us in touch. Not sure if he takes part in activities given due to his illness. Although he does like singing.

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Review from L D (Friend of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and residents seem to enjoy being here!

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Review from C R (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

First room we were shown to was filthy, with no unit for T.V. to go on and just a wardrobe. Put in normal accommodation when I had already told them she probably had dementia. The second room was not much better. Towels were put on the toilet seat as no shelves, just marks where they should be. Told
them my mother could only have soft food, but they still gave her toast and sandwiches. I had to supply all her food and I had to shower her.
Found my mum in soiled underwear. Visited once at 1.15 pm, someone came to take her plate of uneaten food at 4:30 pm and said did not know I was here - no one had checked her. She was sitting in her room crying in the dark one morning at 10:30 am when I arrived. I did point this out to carers. Medications given after food when they should have been before.

Reply from Diane Smith, Director at Lutterworth Country House Care Home

I'm so sorry that our service has fallen below our expected standards. I have shared your feedback with our regional team and we will undertake a full investigation into your concerns so that no other family and client has to experience what you have. Please accept my apologies for any distress this may have caused you and your family.


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Review from Lisa L (Daughter of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home. The staff are very friendly and caring. Mum moved here at the end of last year and settled very quickly. It has a very home-from-home feel about it and I would highly recommend it to anyone looking for a care home for their relatives. All care homes have issues but this is
well-run by lovely people.

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Review from Craig C (Son of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

PrimeLife, Lutterworth Country House, looked after my mother-in-law for the last twelve months. She had vascular dementia and mobility issues. She always said how happy she was at the home and the staff were lovely. As this was through the Covid period they kept us in touch with her via phone calls
and Skype when we couldn't visit. The staff went above and beyond to look after her and us.
She sadly passed away and the staff were fantastic during the two-week illness. They were so understanding and caring. We were told by a member of staff that as we couldn't be there due to Covid restrictions that they were looking after her like family. This was incredibly comforting at a time when the family were very upset.
Thank you to all the staff at Lutterworth Country House. You all deserve so much more than I can say in a review.

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Review from Cecelia D (Wife of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff are very caring, and my husband received good care while in the care centre. The compassion of the staff at the centre is commendable. Although my husband was at the care centre during a most difficult time, ie, coronavirus, he was cared for with great compassion. I could not
have asked for more.

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Review from J H (Partner of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very satisfactory. Always very caring staff and kind. If I have any queries or problems they are always willing to help.

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Review from Susan I (Daughter of Resident) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came to live here in July 2018 after having a number of falls and a diagnosis of dementia. He settled in well and accepted that he needed to be looked after in a safe environment. We were always made to feel welcome by members of staff when we visited Dad, and any problems were discussed with
us when they arose, either in person or by a phone call. Sadly Dad passed away in July 2019, he received end of life care and was treated with dignity until his death. We would have no hesitation in recommending the care home.

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Review from Ray C (Son of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For the past 18 months, Mum has been a resident of Lutterworth Country House Care Home. Mum died on the 5th of April at the care home. During her stay at the home, she has been treated with respect and a high degree of care, upon our frequent unannounced visits Mum was always well presented and clean
even allowing for her deteriorating condition due to advanced Altzheimers. During my career, I have been to many care homes some of which I would avoid at all costs however Lutterworth Country House staff provide care and consideration to a high degree. When Mum died the staff helped us to handle this sad time. In closing, I have to say that I would recommend Lutterworth Country House on its general performance and with the degree of care it offers.

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Review from Josie B (Wife of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in this home for 3 years, and during all that time was treated and cared for with respect, dignity and love.
The staff are excellent.
When he died there they were excellent in helping me. Cannot praise enough.
Thank you.

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Review from P B (Son of Resident) published on 13 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care for my elderly mother depends on the quality of staff as much as anything else and all those at various levels my wife and I came into contact with are very pleasant and always helpful.
All seem to acknowledge Mum by name and she has a good relationship with them.

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Review from R C (Son of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Lutterworth Country House 3 years, she is 96 in June. Very well looked after. Not a very outgoing person but staff engage her and genuinely care for her. Her wellbeing/health has improved during her stay.

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Current Review Score: 6.9 (6.872)

Overview of Review Score

The Review Score of 6.9 (6.872) out of 10 for Lutterworth Country House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.4 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.395 for Lutterworth Country House Care Home is calculated as follows: ( (10 Excellents x 5) + (21 Goods x 4) + (12 Very Poors x 1) ) ÷ 43 Ratings = 3.395

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.477 Points relating to the number of positive Reviews for Lutterworth Country House Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 3 Positive Reviews ÷ 13.2 = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Lutterworth Country House Care Home

What types of Care is Lutterworth Country House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lutterworth Country House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lutterworth Country House Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Lutterworth Country House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Lutterworth Country House Care Home to the centre of Lutterworth?

1.5 mile(s) as the crow flies, distance by road may be significantly further.