Review from H F (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience

A simple heartfelt thank you.
Dad always wanted to stay at home for as long as possible before moving into a care home, but with falling and safety concerns mounting, the difficult decision had to be made. A care home will only ever be as good as the genuine caring nature of the people who work there.

It is not only the nurses and carers that people immediately see and meet but also all of the vital staff working anonymously in the background, from the gardeners to the managers, from the admin staff to the kitchen staff to the laundry staff and everyone that makes up the caring team. Although our dad was in your lives for a short time, you were in the rest of his life, and the care and attention you gave to him in the twilight of his days was sensitive, respectful and with dignity. So, from us all to all of you, we would like to say simply thank you for making the unbearable few days just that little bit more bearable. With our deepest gratitude

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Review from S D (Sister of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience

My brother was transferred to the Willows directly from hospital, where he had been for the last 3 months. Basically, the hospital had fast-tracked him on NHS continuing health care with an assess to review meeting planned for 10th of March which didn't take place because he died on this day. I was

not aware that he was at the end of his life, as no one at the hospital had informed me. However, on speaking to the qualified nurse at the Willows she sensitively ensured that I knew how ill my brother was and intimated that he had very little time left to live. The care my brother received was very good and the staff did everything they could to make his last few days as comfortable as possible. Nothing was too much trouble from the cleaner, who seeing me upset that my brother might be in pain rushed off to get me a nurse, to all of the care staff and registered nurses. My sister and I could visit him and we were phoned by the staff once end of life drugs were administered. Thank you to all at the Willows.

Reply from Priya Patel, Managing Director at The Willows Care Home

Thank you very much for taking the time to provide feedback on your experience of being part of our Willows Family. We appreciate that this is a difficult time for you and your family, and we are grateful that we were given the opportunity to care for your brother. We will be sure to pass on your kind words to all the staff at The Willows Care Home. Kind Regards, The Willows Team.

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Review from Jill J (Daughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience

We moved my mother and father to The Willows after the care home they were in, closed down. From the first day, my parents were there; I knew it was the right choice. Unfortunately, Dad passed away recently having only spent a few months there, but during this time he was very happy and thoroughly spoilt!

I cannot thank everyone enough for their care and attention in his final days, and the dignity and respect shown both to him and us as a family.
My mother is still at The Willows, and I feel very confident she is in the best place possible. The activity girls make every day as fun as possible, and all the staff are truly amazing. I have no hesitation at all in highly recommending this care home where everyone really does care! Thank you all so much!

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Review from Helen T (Daughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience

Wonderful caring staff that are constantly keeping activities going and staying in touch with relatives during the Covid19 outbreak. Both of my parents are/ were at The Willows and they take every step to make sure they are well taken care of. I have been able to video call and video chat to stay in

touch and love the personal touches that the caring staff members take care of. Nothing is too much for them. They are wonderful at keeping up with social media and sharing images and videos so that we can see the daily goings-on. Can not recommend highly enough. Thank you all.

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Review from Zara T (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience

Our parents moved into the Willows after their previous care home closed. We just wish they had moved before! The care they have received has been outstanding. All staff are very friendly and always answer any questions by phone or when we visit.
The staff really go out of their way to make the residents

feel loved and cared for and provide a great deal of activities. Even delivering doughnuts recently, was done in such a special way which must have made the folk receiving them very happy.
Thanks so much for all you do to look after our loved ones who can no longer be in their own homes or care for themselves.
Keep up the fantastic work you do.

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Review from Paul K (Son of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience

All the staff were hard working and looked after all the elderly extremely well. They have regular activities and are very helpful to visitors. I found them dedicated to their work and willing to go the extra mile. The managerial staff were also very helpful and knowledgeable about patients' medical

requirements.

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Review from John K (Son of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience

Very caring staff and management.

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Review from Janet T (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother spent six months in The Willows Care Home (Shepshed) Ltd in which time I have been very impressed with the care given. Communication between myself and the staff was also very good keeping me updated with everything I requested to know during my mother's stay.

The accommodation was lovely,

always clean and pleasant when I entered both the main area and my mother's bedroom.

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Review from David J G (Husband of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

My wife stayed for a few days when requiring respite for myself. She has dementia and really enjoyed being at The Willows. For those days, she was kept active with activities at the home and always came home happy and was always keen to return. The manager and staff/carers were very helpful, caring

and thoughtful. Food and facilities were very good. I have only praise 10/10.

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Review from B G (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience

I would recommend this care home as they always treated my mum with care and compassion. During the last days of Mum's life, the carers were outstanding. Nothing was too much trouble.
Myself and my sister in law stayed with Mum for the last 48 hours of Mum's life and saw first hand how much Mum was

loved and cared for.
It gave us a lot of comfort.

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Review from Paul R (Son of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience

I would be extremely wary of this establishment. The Management and Administration departments are inept and woefully lacking. If you are lucky enough to even get a contract, beware of hidden costs such as charging for 3 days after leaving for cleaning your room! With peeling paint and chipped furniture

this Home is badly in need of redecoration and refurbishment.
One very important point is for a potential resident to ask to see the fees written down so that you know what you are paying for. This is one of the most expensive homes in the UK and it becomes very apparent that for them, it is all about the money. I made frequent requests for the fees to be made known to me and all went unanswered.
I'm afraid to say that I had so many problems with my Father being here that I was forced to move him, which was a shame because the actual Carers were friendly, cheerful people who were good at their jobs and tried to help.
Failing in many areas I would strongly advise against this home.

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Review from Kevin S (Brother of Resident) published on 30 November 2016
Submitted via Website • Report

Overall Experience

Just wanted to say a massive thank you to all the staff at The Willows.
Having had to make the decision to place our sister in a nursing home we chose the willows after having a look around and from the moment we walked in the door it felt like home.
Our sister was a very complex case who needed 24-hour

full nursing care. The Manager and Clinical Lead went to the LRI and met her and from that moment we all knew that she was in safe hands.
She was only in The Willows for 3 weeks but I can honestly say that the care, love and respect that not only she received but we felt it too whenever we went there was exceptionally high.
Nothing was ever to much trouble and we appreciated all that every member of staff that work at the willows you are all doing a fantastic job.
So if anyone is looking for a good caring home for their loved ones you won't go wrong if you choose The Willows your loved one will be safe respected and cared for by wonderful caring staff.
Thank you for making our sister happy and safe.

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The Willows Care Home

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