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The fees include 24-hour care and accommodation. The following services are not included in the fees: hairdressing, chiropody, and incontinence products above NHS allocation. We require a top-up fee for all Local Authority placements. We provide free-of-charge well-being therapies like relaxing massages, hands-and-foot spas, and mini facials.
Oakdale Care has no restrictions on their visiting times however, and ask visitors to be mindful of excluded meal times.
The care home has an on-site car park.
Oakdale Care Ltd has a Review Score of 9.6 (9.556) out of 10, based on 14 reviews in the last 2 years. Over all time Oakdale Care Ltd has 67 reviews.
Review from A E (Daughter of Resident) published on 29 May 2024
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Overall Experience
5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for taking the time to share your wonderful feedback about Oakdale Care. Creating a welcoming and inclusive environment is a top priority for us. Our caring and thoughtful team is committed to making everyone feel at home. Your positive observations about our residents' engagement in our carefully organised activities are truly appreciated. Your kind words reaffirm our commitment to providing a homely experience for all our residents, and we are grateful for your support.
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Review from Betty S (Wife of Resident) published on 29 April 2024
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Overall Experience
5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for your heartwarming review of Oakdale Care. Your kind words have deeply touched us and we are honoured to have cared for your loved one during his time with us. We understand this has been a challenging time for you and we want to express our deepest condolences for your loss. Your loved one was a cherished member of our home and we are grateful to have had the opportunity to provide him with care and support. Our devoted teams work tirelessly to provide exceptional care and comfort to all our residents. We are truly grateful for your acknowledgement and we will continue to do everything we can to make sure our residents feel valued and cherished. Once again, thank you for your heartfelt feedback. We are here to support you anytime and will continue to uphold the highest standards of care at Oakdale.
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Review from Paul K (Son of Resident) published on 15 March 2024
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Overall Experience
5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for your positive review of Oakdale Care. We are grateful for your kind words. Our caring teams are dedicated to providing personalised and compassionate care to all our residents. They possess the necessary skills, expertise, and dedication to ensure the well-being and comfort of each individual. Our staff strives to provide thorough care, addressing each resident's unique needs and preferences. A holistic approach to care is essential, encompassing physical, emotional, and social well-being. Thank you for your trust in Oakdale Care. We will continue to work diligently to maintain the highest standards of care and support for all our residents.
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Review from M S (Granddaughter of Resident) published on 5 March 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for taking the time to share your feedback about your experience with Oakdale Care. At Oakdale, we prioritise creating a warm and engaging environment for our residents. Our dedicated staff members are committed to providing exceptional care and ensuring our residents feel valued and supported. We take great pride in organising meaningful activities for our residents designed to bring joy and create memorable experiences for everyone. Providing a range of activities, along with delicious food and music, contributes to our residents' overall well-being and happiness. Our caring teams are skilled professionals who continuously strive to enhance their knowledge and expertise, ensuring that our residents receive the highest standard of care. Thank you once again for your kind words. We appreciate your trust in Oakdale Care and look forward to continuing to provide exceptional care and support to your loved one.
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Review from N B (Brother of Resident) published on 5 February 2024
Submitted via Website •
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Overall Experience
3.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for sharing your feedback about Oakdale Care. We appreciate your kind words about our dedicated staff's excellent interaction with your sister and family. Our exceptional staff are always ready to listen and address any concerns or requests from families to ensure a comfortable and personalised experience. We have already highlighted the room finish in our refurbishment plan. We will speak to the management to expedite the implementation of the refurbishment as soon as possible. We also have contractors scheduled to repair and replace the lift in the reception area inherited from the building. Additionally, Oakdale Care has access to a second lift, which is fully functional. We appreciate your feedback regarding the laundry staff. We will conduct supervision, and our head of care will oversee this process to ensure high-quality laundry services. Again, thank you for your valuable feedback. We will ensure that we continue providing exceptional care and safety to our residents.
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Review from Louise M (Daughter of Resident) published on 5 December 2023
Submitted via Website •
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you so much for taking the time to share your positive experience with Oakdale Care. We are thrilled to hear that your mum has received excellent care and that our staff have consistently provided a warm and welcoming environment during every visit. Our dedicated team takes immense pride in genuinely caring for our residents, and it brings us great joy to know that your mum speaks highly of them. We understand the unique challenges that come with conditions such as bipolar disorder and early signs of dementia, and we are committed to meeting your mum's needs and ensuring her well-being. Keeping families well-informed is our top priority, as we believe in maintaining open and transparent communication to provide you with peace of mind. Once again, we appreciate your kind words and trust in our care. At Oakdale Care, we remain devoted to providing exceptional care and support to all our residents, creating a nurturing environment where they can thrive and feel truly cared for.
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Review from J P (Daughter of Resident) published on 17 November 2023
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for your kind review of Oakdale Care. We firmly share your belief that a care home should be more than just a facility; it should indeed be a second home for our residents. We are thrilled to learn that our effort in creating a tidy, clean and inviting environment has been well-received. Knowing that our staff's warm greetings and prompt service have made your visits enjoyable is particularly satisfying and your kind words validate our commitment to providing an atmosphere of comfort and hospitality. Our priority has always been the safety and well-being of our residents. Our team at Oakdale Care will be sincerely grateful for your recognition of their dedication. Your feedback affirms that their hard work is genuinely appreciated. Thank you once again for your generous words.
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Review from Mike B (Son of Resident) published on 29 September 2023
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5.0 out of 5
Couldn’t have wished for a nicer place for my dad to spend his last few days. Staff all fantastic and so caring.
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for your kind words about Oakdale Care. We were honoured to provide your dad with the best possible care. Moments we share with our residents, especially during their final days, hold a profound significance. Thank you for recognizing our dedication. Our goal is always to help our residents ease their pain and suffering, help them leave this world with the dignity they deserve, and help them enjoy their precious remaining time with family. We understand how difficult this time can be for your family, so we strive to create an atmosphere of warmth and understanding at all times. We are sorry for your loss and know this can be challenging. We want to extend our deepest sympathies to you and your family. We are saddened by your dad's passing and know that he will be missed and fondly remembered by many. Please know that our staff and managers at Oakdale Care will always be there for guidance and support.
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Review from Icilda D (Cousin of Resident) published on 28 August 2023
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for taking the time to share your experience with Oakdale Care. We understand how important it is to feel reassured and supported when incidents like these occur and we are delighted that our care home was able to assist in recovering your missing bracelet. We apologise for the inconvenience and concern caused by the initial loss of your gold bracelet. Our staff takes the security and safety of our residents and their families' belongings very seriously and we prioritise open communication and swift action in situations like these. The fact that a staff member approached you about the bracelet months after your visit speaks volumes about their dedication and commitment to our guests and residents' well-being. We appreciate your kind words and acknowledgement of our efforts. Your satisfaction and peace of mind are essential to us. Once again, thank you for your kind review and for placing your trust in our care home. We look forward to your lovely visit.
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Review from Hasim T (Son of Resident) published on 24 July 2023
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4.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for sharing your feedback about Oakdale Care. We appreciate your positive remarks about our staff, particularly the member who has been diligent and knowledgeable in handling medication. We take pride in our team's commitment to providing excellent care. Regarding your concern about the food, we understand that individual preferences for specific cuisines can vary and we apologise if the Indian food served did not meet your liking or the needs of your loved one. We value the importance of nutrition and satisfaction in our residents' dining experience. To address this issue, we will review our menu options to ensure a diverse range of choices that cater to different tastes and cultural preferences. If there are any specific dietary concerns or suggestions you would like to discuss further, please do not hesitate to contact our management team. We are committed to working together with you to find a resolution.
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Review from Kiera C (Granddaughter of Resident) published on 17 July 2023
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for taking the time to share your kind words about Oakdale Care. We are honoured to have had the opportunity to care for your grandad. Our staff and management work tirelessly to ensure that each resident receives the highest level of professional care, compassion and respect, and this resonates with our ethos of what is truly meant by dignified care and inspired living. We want each resident to feel that they do not just exist in a home - but in their own home with warm, clean and comfortable living spaces; delicious meals catered to their specific needs and wants; and surrounded by professional and genuinely kind and loving people. Thank you again for your lovely words. It will truly inspire our team!
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Review from M T (Son-in-law of Resident) published on 17 July 2023
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4.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
We appreciate your positive feedback and kind words about Oakdale Care! We are delighted to hear that you had an excellent experience with us. Our dedicated staff takes pride in providing compassionate care to our residents, helping them feel valued and supported daily. We are thrilled you enjoyed our delicious food and had a wonderful time in our beautiful garden. Our Chefs like to ensure that all our residents and guests have a quality dining experience. Your feedback motivates us to continue delivering an excellent all-around experience without issues. We’ll pass on your warm praise to our staff. They will be so pleased. Thank you for choosing Oakdale Care Family– we look forward to continuing to exceed your expectations!
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Review from Noel B (Husband of Resident) published on 28 June 2023
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for your thoughtful review of our home, facilities, staff, and atmosphere at Oakdale Care. We are so pleased to have your wife here with us and thrilled that we are exceeding your expectations in ensuring she receives the best care possible. We strive to provide a warm, friendly environment where each resident is valued and respected. We make sure their dignity is maintained at all costs, and our amazing staff is patient, kind, and understanding. It's important to us that each resident enjoys their home with clean, hygienic facilities and pleasant surroundings for them to enjoy. These homes belong to our residents, and we are privileged to work in and for them. We appreciate your kind words, which serve as a source of encouragement for us to maintain the highest standards in all that we do. It is heartening to read such kind words of recognition for the care team's commitment and understanding, which will truly make them smile.
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Review from Richard A (Son of Resident) published on 28 June 2023
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you so much for taking the time to share your wonderful experience at Oakdale Care. Your words have truly touched our hearts and reminded us of the meaningful impact we have on our residents' lives. We are thrilled to hear that your mum enjoyed the Coronation party and has settled in well, and she truly adds so much vitality to our Oakdale family. Our team is dedicated to providing our residents with the utmost care and kindness. It fills us with joy to know that your mum had the opportunity to dance with one of our amazing nurses! We appreciate your very warm recommendation, and we are faithfully committed to continue providing excellent service and care to all who call us home. Thank you for inspiring us with your kind words!
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Review from Julie D (Sister of Resident) published on 17 March 2023
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
We really appreciate your kind words about our staff at Oakdale Care and we were thrilled that all of you joined in us in our Valentine’s Day celebrations. It’s very important to our entire management team and staff to ensure that we make a big deal of all the events we possibly can, so our residents always feel loved, cared for and always know how important they are to us - today and every day. Watching our residents being able to partake in life’s important moments with joy in their hearts and smiles on their faces gives us all immense pleasure. Thank you for your thoughtful words regarding our care staff and we shall pass them on. We look forward to visiting again with you soon.
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Review from M C (Son of Resident) published on 14 February 2023
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4.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for taking the time to leave a review of your lovely experience with Oakdale Care. It is good to know that we were able to meet your expectations and provide the level of service you have described in your review. We are pleased that your mum's experience with Oakdale Care has been positive, caring and loving and that we are able to provide her with the best-dignified care. Our goal is to provide dignity and compassion for our residents, and your mum’s caregivers have certainly succeeded in this endeavour. Thank you for taking the time to share your thoughts with us, and we’ll be sure to share them with the home. They will be so pleased to hear your kind words.
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Review from Sarah J (Daughter of Resident) published on 7 February 2023
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4.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for taking the time to write such a thoughtful review of our team at Oakdale Care. We are especially thrilled to hear that your mum has her quality of life back and is happy and thriving here. She has truly added so much joy to our home and is an important member of our family. Thank you for highlighting some of the key areas that differentiate our staff and our service, specifically their attention to detail and genuine interest in each individual resident. We agree with you and applaud their passion, dedication, and commitment to providing person-centred, individualized care. The team will be so happy to hear your kind words of praise and notice all their efforts.
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Review from J J (Grandson of Resident) published on 6 February 2023
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5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you. We truly appreciate your feedback regarding the care that your nan receives at Oakdale Care. As a care provider with a strong ethos on family values, we consider our residents to be a very important part of our family. We are proud of our staff, who will always ensure that your nan’s well-being is a priority. We will pass on your kind compliments to them as they will be thrilled to hear this, and we look forward to seeing you soon.
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Review from John W (Nephew of Resident) published on 19 January 2023
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4.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for taking the time to submit a review of your experience with Oakdale Care. We are pleased to know that we were able to meet your expectations. It is gratifying to hear that our staff provided the very best care possible. Our staff are extremely dedicated and passionate about their work, which ensures that each resident receives the individualized, quality care he or she deserves. We believe it is essential to maintain an open dialogue between the residents, family members, and the management team. This allows us to better address the needs and concerns of all parties involved. We truly enjoy having your uncle with us and will ensure that he always receives the best care possible.
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Review from Norma P (Partner of Resident) published on 10 January 2023
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Overall Experience
5.0 out of 5
Reply from Nina Kassam, Social Media Marketing Manager at Oakdale Care Ltd
Thank you for taking the time to leave a review of your experience with Oakdale Care. It pleases us immensely that you enjoy your visits to our home. At Oakdale Care, we are committed to creating a supportive community where our residents can thrive, their families feel supported and can take comfort in the knowledge that their loved one is in capable, caring, and loving hands. It is always a pleasure to hear that our staff is doing a good job. Our staff are extremely dedicated, passionate and kind, which ensures that each resident receives the individualized care and attention he or she deserves. It is heartening to read such kind words of recognition for the care team's commitment and understanding, and this will truly make them smile!
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The Review Score of 9.6 (9.556) out of 10 for Oakdale Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.556 for Oakdale Care Ltd is calculated as follows: ( (106 Excellents x 5) + (44 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 162 Ratings = 4.556
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakdale Care Ltd is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Sep 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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