Harley House Nursing and Residential Home

10-12 Elms Road, Leicester LE2 3JE
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8.2 13 Reviews
  • Harley House Nursing and Residential Home, Leicester
Harley House Nursing and Residential Home offers elderly residents the next best thing to home with high-quality care.

They have a dedicated staff team who pride themselves in putting residents’ personal preferences, wellbeing, independence and safety at the heart of everything that they do.

Harley House offers a safe, clean, welcoming atmosphere and relaxed surroundings that will help the resident feel at home right away.

They have thorough infection control measures in place across the home including additional cleaning, testing and checks. This allows them to protect those already living at the home as well as providing a safe and reassuring welcome to new residents.

The home offers unrestricted visiting times so that family and friends can visit whenever they wish.

Hairdressing, manicures and chiropody treatments, occupational and speech therapists, physiotherapists, opticians and dentists visit the home.

The home caters for all dietary requirements.

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Care Provided by Harley House Nursing and Residential Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Shobha Kapoor (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Harley House Nursing and Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,485
    • Self-Funded Nursing Care from £1,485
    • RESPITE Self-Funded Residential Care from £1,485
    • RESPITE Self-Funded Nursing Care from £1,485
  • (these prices are only a guideline, please contact Harley House Nursing and Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no restrictions, however if coming please call before hand. This is to ensure the resident is ready to be seen to.


  • Parking

  • Street Parking Availalble


Harley House Nursing and Residential Home Reviews (13)

8.2

Harley House Nursing and Residential Home has a Review Score of 8.2 (8.179) out of 10, based on 1 reviews in the last 2 years. Over all time Harley House Nursing and Residential Home has 13 reviews.

Overall Experience

  • 8
  • 5
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Date Published

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Review from Liz K (Partner of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Harley House have been fantastic in every way. They made efforts to find out about my partner so they could have meaningful interactions. They were so kind and caring and kept him clean and fresh. They were always happy to answer questions and give honest updates. Staff members were with him
at the end of his life. He was only in the home about a month but he could not have been in a better place or receiving better care. Many thanks to the lovely staff!

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Review from S W (Son of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harley House from the outset is in a quiet and attractive neighbourhood. The initial sight of the property was clean and well maintained with excellent security, both intercoms, locks and cameras and staff.
It was the only care home visited out of many in the area which were very transparent and open.
There was a clear display of all the staff with photos and roles together with details of those on duty. All management has been most welcoming and informative. Nurses have an excellent link with the local surgery and totally reassuring with no doubt whatsoever in control of medication. Genuine care shone through at all times.

Reply from Rajan Patel, Director at Harley House Nursing and Residential Home

Thank you for your kind words. It was a pleasure having Dad here with us.


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Review from F R (Niece of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Harley House received my aunt with advanced dementia made worse by an operation and hospital stay. She was discharged to Harley House as discharge to assess patient.
The care she received was exceptional. In her confused state, she was very agitated and needed one to one care. This care was delivered
with kindness, dignity, love and understanding by everyone.
The management team were excellent and provided highly experienced guidance and advice.
I cannot praise Harley House staff highly enough.

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Review from P D (Daughter of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Harley House last year. She has complex health care needs and now needs 24 hour care.
It was not a decision myself and my sister made with ease, but we have been completely blown away by how she has thrived in their care.
She is so happy there - she has a great relationship with
all the staff and enjoys their company and the laughs they have throughout the day. She is spoilt for choice with her meals - nothing is too much trouble for them including their never ending supply of tea!
My sister and I are able to take her out for visits and to see her grandchildren and now great-grandchildren which is totally supported by the manager. She assists all she can (covid restrictions permitting) in ensuring my mum keeps in touch with her family.
She recently had a birthday but we could not be together - yet the manager and her staff made the day completely memorable - she had a cake, singing and lots of attention!
Thank you and God bless.

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Review from Fran R (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been very well looked after at Harley House. The home has a motto in a frame: love lives here, and I really feel that is the case. They moved a piano up from the basement to help my father settle in, and he loves all the group activities and the very good food. I highly recommend Harley
House.

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Review from H D (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Harley House has looked after my mother very well. It was a difficult life change for moving to Harley House, one that was not looked forward to by any of her family, or my mum, obviously. Harley House has done well to have her settled and comfortable after a relatively short time and her family have
felt confident about her care and wellbeing as a result.

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Review from M H (Respite Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff made me feel good and made me feel like family.

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Review from M P (Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.

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Review from R S (Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here. Well treated.

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Review from A B (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff seem to genuinely care for the residents, not only in terms of personal care but also, your emotional and social needs. There is always a warm, friendly and most importantly homely atmosphere, enhanced by hospitable offers of tea and cake.

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Review from Julia T (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved here three weeks ago. So far, so good. She seems much better than in her previous home. It is clear the staff really care about the whole person. Mum said, "I feel privileged to be here."

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Review from T G (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here since March and the staff have always treated us with courtesy and kindness.
She is not always the easiest person to care for but they have always endeavoured to help her as best as possible. I am happier with the new management since the previous one left some weeks ago.

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Review from J L (Husband of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy visiting my wife here as everyone is very friendly. The meals they provide are very tasty and all the carers are kind to me and my wife.

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Current Review Score: 8.2 (8.179)

Overview of Review Score

The Review Score of 8.2 (8.179) out of 10 for Harley House Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Harley House Nursing and Residential Home is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.179 Points relating to the number of positive Reviews for Harley House Nursing and Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 1 Positive Reviews ÷ 5.6 = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Harley House Nursing and Residential Home

What types of Care is Harley House Nursing and Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harley House Nursing and Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Harley House Nursing and Residential Home have?

There are 22 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Harley House Nursing and Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harley House Nursing and Residential Home to the centre of Leicester?

1.9 mile(s) as the crow flies, distance by road may be significantly further.