Harley Grange Care Home

25 Elms Road, Leicester LE2 3JD
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9.6 91 Reviews
  • Harley Grange Care Home, Leicester
Harley Grange Care Home is a purpose-built care home offering comfortable living for people looking for residential, nursing and dementia care.

Offering the best of both worlds, Harley grange is ideally located in a quiet, residential area in the heart of Leicester, close to all local amenities and easily accessible for visiting family and friends whilst providing tranquil and peaceful surroundings.

The home boasts a number of sitting rooms where residents can make themselves at home. Whether they prefer making the most of the slower pace of life or socialising with other residents and their loved ones, there is always a place to settle down.

There is also a treatment room and a hairdressing salon as well as a beautiful garden, which is tended to by green-fingered residents. Here, Harley Grange hosts parties, fetes and barbecues throughout the year and it is also a favourite location to relax and spend time with friends and family.

Each member of the team at Harley Grange works hard to make the home a happy place to live, where residents have the peace of mind that they have the care and support they need, now and in the future. The engaging activities programme ensures that there is always something to look forward to, and the team spend time getting to know residents so they can factor in their interests and preferences, supporting those living at Harley Grange to continue enjoying life in a place where they feel respected and valued.

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Care Provided by Harley Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Justyna Szewczyk (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Harley Grange Care Home Reviews (91)

Total of 91, showing 1-20
9.6

Harley Grange Care Home has a Review Score of 9.6 (9.574) out of 10, based on 8 reviews in the last 2 years. Over all time Harley Grange Care Home has 91 reviews.

Overall Experience

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  • 31
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Date Published

91
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Review from Samantha H (Daughter of Resident) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my father went into Harley Grange he was met with care, compassion, dignity and respect. All his care was met and he was also kept comfortable. The staff are always friendly not just to dad but to all of the family making a difficult time more bearable and for that we as a family would
like to say a special thank you to the whole team.

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Review from Jenny J (Daughter of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really impressed with every aspect of Harley Grange from the clean and comfortable surroundings to the care and compassion of the staff.
My mum was with them for over 2 years and was cared for professionally, respectfully and with good humour.
The staff were wonderful with my mum, they really
'got her' character and I am so grateful for the fact that they persisted through the difficult moments when she first went into the home. I would absolutely recommend this home to anyone looking for a place for a family member.

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Review from K A (Daughter of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 8 weeks of his life here. I found the home in a beautiful setting, calm, friendly and efficient. The staff were lovely, caring and knowledgable.
The night manager was particularly good, phoning me when my dad had a fall with empathy, concern and kindness. Thank you all at Harley
Grange!

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Review from F K (Respite Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a happy stay after a hospital admission. The staff were constantly on hand to support and ensure your different needs were met.
One was encouraged to interact and talk to other residents.

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Review from Leyshon W (Partner of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in this home for over a year until her death. The home is great but the best is that the staff are exceptional. That’s what makes a home. I send my thanks to them for looking after my loved one and also looking after me!

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Review from Stephen B (Son of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home created a safe environment for my mum and took the pressure off the rest of the family. A true safe haven.

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Review from F C (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of Harley Grange Care Home is very good. The atmosphere in the home is pleasant and friendly. The staff are kind, friendly and hardworking. The manager and admin assistant are both helpful, friendly and always happy to explain things.
The only thing I was unhappy with was activities
but this was unavoidable under the circumstances. Most of the time my father was there, there were no activities coordinator because of serious difficulties recruiting. When they did get someone she was very good, and very quickly developed a good rapport with the residents.

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Review from M B (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When Mum went into care she wasn't eating or drinking, the staff were so good and caring towards her and got her eating and drinking, giving us an extra six months with her. The care and dedication of all staff were remarkable and we cannot thank them enough. They truly are in mum's words 'angels'.

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Review from K H (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Harley Grange Care Home in September 2022 from another care home. Since moving to Harley Grange he was well cared for. He was shaved daily, clean and ironed clothes. The food was freshly made with plenty of choice. The carers are kind and compassionate. The manager is readily available
to answer any questions. In the three days leading up to my father's death, the staff were also supportive and caring to our family as well as Dad - nothing was too much trouble.

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Review from Steve L (Brother of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent room, very welcoming and caring atmostphere. Staff very helpful and compassionate.
Some ratings not known as my brother has only been there 10 days.

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Review from R M (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Harley Grange Care Home are friendly and helpful. They take time to chat to my dad and check he has everything he needs. The nursing staff keep me up to date with how Dad is and any changes/treatments. Dad has plenty of natural light in his room and can see trees out the window. He is encouraged
to do his exercises.

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Review from Gaynor C (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming home, staff are attentive, caring and friendly. My dad settled in lovely and is really thriving. It's like being home from home. Nothing is too much. I feel comforted knowing my dad is safe and being well cared for at all times, my dad says it's like being on holiday.

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Review from Stephen M (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful. Mum enjoys seeing them and is very happy to be there. Her room is very nice and clean. The home has a very happy atmosphere. I would not hesitate in recommending Harley Grange Care Home.

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Review from Julie H (Respite Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was very happy in Harley Grange Care Home, her room was nice and clean with adequate space. The staff were friendly and very kind and caring. Mum was well looked after it showed in her smile whenever I went to visit.

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Review from Jason A (Son of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam spent the last 2 years of her life at Harley Grange Care Home. I could not fault the care she received or the service that was delivered especially in the most trying of times (Covid).
Always felt she was well attended to. I was kept well informed by the staff.
Would easily recommend Harley
Grange Care Home.

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Review from Ann M (Wife of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My comment on all of the items listed is excellent. They cared for my husband (90 years old) and they were kind, considerate and attentive to me at a very difficult time. Harley Grange cared for my husband for 3+ weeks (20/6/21 until 14/7/21) when we arranged for him to return home - his wish to continue
care in his own home.

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Review from J P (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone in the home is extremely kind and friendly. Very good.

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Review from E M (Brother of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff friendly and helpful. The place is clean and always tidy. I find in these difficult times it is very difficult to see my sister and you are doing your best within the law.

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Review from L F (Niece of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt seems well-cared for and is quite happy and relaxed.
There is a pleasant atmosphere and the general staff are friendly.
The management is a bit defensive and could be more approachable.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Harley Grange Care Home

We would like to thank you for taking your time to give us feedback regarding Harley Grange Care Home. We are pleased to hear of your positive experiences of kind care from our staff teams. The manager is very apologetic that she came across as defensive, and has contacted you directly to apologise for this.


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Review from A C (Son of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harley Grange has always provided excellent care. Since the virus lockdown, they send regular newsletters and photographs of your relative. So although you cannot visit them you can still see what they have been up to and how they are looking.

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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Harley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Harley Grange Care Home is calculated as follows: ( (75 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Harley Grange Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Harley Grange Care Home

What types of Care is Harley Grange Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harley Grange Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Harley Grange Care Home have?

There are 34 Single Rooms.

What are the Facilities & Services at Harley Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harley Grange Care Home to the centre of Leicester?

2.1 mile(s) as the crow flies, distance by road may be significantly further.