Harley Grange Care Home

25 Elms Road, Leicester LE2 3JD
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9.6 91 Reviews
  • Harley Grange Care Home, Leicester
Harley Grange Care Home is a purpose-built care home offering comfortable living for people looking for residential, nursing and dementia care.

Offering the best of both worlds, Harley grange is ideally located in a quiet, residential area in the heart of Leicester, close to all local amenities and easily accessible for visiting family and friends whilst providing tranquil and peaceful surroundings.

The home boasts a number of sitting rooms where residents can make themselves at home. Whether they prefer making the most of the slower pace of life or socialising with other residents and their loved ones, there is always a place to settle down.

There is also a treatment room and a hairdressing salon as well as a beautiful garden, which is tended to by green-fingered residents. Here, Harley Grange hosts parties, fetes and barbecues throughout the year and it is also a favourite location to relax and spend time with friends and family.

Each member of the team at Harley Grange works hard to make the home a happy place to live, where residents have the peace of mind that they have the care and support they need, now and in the future. The engaging activities programme ensures that there is always something to look forward to, and the team spend time getting to know residents so they can factor in their interests and preferences, supporting those living at Harley Grange to continue enjoying life in a place where they feel respected and valued.

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Care Provided by Harley Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Justyna Szewczyk (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Harley Grange Care Home Reviews (91)

Total of 91, showing 21-40
9.6

Harley Grange Care Home has a Review Score of 9.6 (9.574) out of 10, based on 8 reviews in the last 2 years. Over all time Harley Grange Care Home has 91 reviews.

Overall Experience

  • 57
  • 31
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Date Published

91
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83

Review from D G (Brother-in-law of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been very pleased with the level of care and attention that she has received during her short stay at Harley Grange.

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Review from J R (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 2 1/2 years, Harley Grange staff have taken great care of my mother as if she was their own. They were very prompt in letting me know when she was near the end, enabling me to reach her in time. They also took great care of me at that time. Communication was excellent throughout and after
her stay.

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Review from S P (Son of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions are very nice with a cosey entrance. Lovely caring and thoughtful staff. Dining area and living room are very clean and cosey too. Garden is kept looking neat and tidy. Overall, a very homely atmosphere, I would very much recommend Harley Grange Care Home. Very good food.

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Review from Melvyn M (Son of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital for end of life care and I needed to find a suitable home at short notice. I viewed Harley Grange and was immediately impressed by its facilities and response to my enquiry. The manager visited the hospital the very next morning to carry out an assessment to enable
my mother to move. Since her residence began my mother has responded very positively to the care she has received from the caring and friendly staff.

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Review from Brian R (Respite Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was transferred here from hospital for up to four weeks while some equipment and installations were installed in our house. I have never lived in a care home before and this has been a very positive experience. I have joked and said I sometimes think I am in a hotel!

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Review from A T (Son of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a pleasant environment with hardworking, caring staff. They have provided excellent care for my mother. The care home also provides regular entertainment for service users.

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Review from Linda R (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service. Mum wanted to move room due to noise, there was no problem and she was moved within 24 hours.

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Review from Suzanne G (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful. Any problems they are there for you. I can't thank them enough. Mum has had such a traumatic experience but the staff at Harley Grange have been absolutely amazing. I would highly recommend Harley Grange.

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Review from P M (Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt I was made welcome by all staff. A real combination of friendliness and professionalism.

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Review from G P (Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very ready to assist at any time, they're very helpful and friendly at all times.
An information sheet giving details of schedules, programmes of events etc. should be printed and given out to facilitate various activities.

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Review from P M (Friend of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An easy visit. I am impressed with the care and attention given to residents. The staff are all amazing and I get a cup of tea!

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Review from J W (Friend of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident for the last 2 months. The staff have been very supportive during her difficult time accepting she can no longer live at home. They are kind and treat her with dignity. The activity facilitator tries very hard to engage the residents which can be difficult.

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Review from Jeannie M (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Visited today, Saturday, and was not impressed! Only one staff member visible, although there were others around they appeared to be hiding. One resident asked to go to the toilet and the member of staff disappeared for 15 minutes and when she returned seemed surprised nothing had been done for the
resident, who had wet herself by the time she was attended to.


Another resident was visibly distressed who was completely ignored. Nothing to occupy the residents. Only snooker on the TV. A film would have been more interesting. I have eaten with residents at meal times and the food is not good.


Reply from Clare Sheehan, Careline Advisor at Harley Grange Care Home

Thank you for your comments. We take all feedback seriously and aim to provide a kind level of care at all times. I am sorry to hear on this occasion you did not have a good experience of this. In response, the home manager will be holding an investigation to find out what happened on the day and will also feedback to the team regarding the findings of the investigation. The Home Manager has asked if possible for you to contact the home to arrange a meeting so more details of the issues raised can be discussed. The Home offers a varied activities plan over seven days and is staffed to meet our Resident’s needs. Management makes regular out of hours visits to ensure the home is meeting levels of kind care at all times.


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Review from S S (Friend of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is always very helpful and friendly. Activities are well organised and varied.

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Review from Helen T (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think today and the activities in general are fun and my mum seems to love the singalongs.
I am happy and I feel we are lucky that my mum got placed in Harley Grange.

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Review from J C (Father of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very kind and helpful.

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Review from Jane M (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I visited my mum and there is an open day at Harley Grange. The home is decorated beautifully and there is a very happy atmosphere. The staff have worked very hard to make the home welcoming and I am very grateful that my mum is here and being looked after well.
Thank you.

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Review from M B (Aunt of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My niece has always been treated very well and the staff are very good with her and her father, who is my brother is also treated very well.

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Review from Christine S (Wife of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and really enjoyed it.

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Review from Doris F (Niece of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to have visited your home. Very impressed with the high standards observed.


Thanks for taking care of my aunt. We'll be back soo. God bless you.


Keep up the good work.


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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Harley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Harley Grange Care Home is calculated as follows: ( (75 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Harley Grange Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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