Harley Grange Care Home

25 Elms Road, Leicester LE2 3JD
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9.6 91 Reviews
  • Harley Grange Care Home, Leicester
Harley Grange Care Home is a purpose-built care home offering comfortable living for people looking for residential, nursing and dementia care.

Offering the best of both worlds, Harley grange is ideally located in a quiet, residential area in the heart of Leicester, close to all local amenities and easily accessible for visiting family and friends whilst providing tranquil and peaceful surroundings.

The home boasts a number of sitting rooms where residents can make themselves at home. Whether they prefer making the most of the slower pace of life or socialising with other residents and their loved ones, there is always a place to settle down.

There is also a treatment room and a hairdressing salon as well as a beautiful garden, which is tended to by green-fingered residents. Here, Harley Grange hosts parties, fetes and barbecues throughout the year and it is also a favourite location to relax and spend time with friends and family.

Each member of the team at Harley Grange works hard to make the home a happy place to live, where residents have the peace of mind that they have the care and support they need, now and in the future. The engaging activities programme ensures that there is always something to look forward to, and the team spend time getting to know residents so they can factor in their interests and preferences, supporting those living at Harley Grange to continue enjoying life in a place where they feel respected and valued.

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Care Provided by Harley Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Justyna Szewczyk (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Harley Grange Care Home Reviews (91)

Total of 91, showing 61-80
9.6

Harley Grange Care Home has a Review Score of 9.6 (9.574) out of 10, based on 8 reviews in the last 2 years. Over all time Harley Grange Care Home has 91 reviews.

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Review from Jenny J (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here and receives very good care.
The staff are very caring and kind.
They provide good entertainment for the residents to keep them occupied.
We are very pleased with the care and cleanliness of Harley Grange.

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Review from Susan L (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We felt that this was the home we wanted our father to be nursed in as soon as we arrived and were not disappointed when shown around and given the necessary information. The nurses are very kind and the activities lady has gone out of her way to help.

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Review from S J (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing because I would like you to pass onto the senior management at HC-One our grateful thanks for the loving care that you and your amazing team at Harley Grange gave mum over the last year or so.
We couldn't have asked for a better place for her to be as the Parkinsons and Dementia developed
after her hospitalisation at the end of 2015. All your staff showed kindness not only to mum but to us as well and it was the attention to small details in the things you did that made such a big difference.
You have a wonderful team at Elms Road, all of whom definitely work to provide the best and kindest possible care always professional always friendly and always willing to listen and help we really are so grateful to you all.
Thanks again.

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Review from Isabelle A (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Harley Grange Care Home as her final resting place. We received such kindness and support at this most difficult time. Mums care and comfort was their first priority and myself and the family could not fault this. Nothing seemed too much trouble and we felt extremely welcome to visit
and spend time at the home.

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Review from M E T (Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything okay. Very well looked after.

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Review from Maggie J (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, we were very unsure of leaving mum and as a family, all of us felt very sad and that we were letting mum down. However, the staff made us fell so welcome and allowed visits at any time of day or evening. Everyone had a friendly word to say. I could see mum was being looked after well and all
her needs being met. Mum enjoyed the company the meals were good. The environment was clean and tidy, activities provided were good.

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Review from David H (Son of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harley Grange Care Home is a pleasant homely care home, with cheerful polite caring staff. We have a very nice room to spend our quiet family time in when visiting. When not being visited residents are well entertained with films, music, games etc laid on by the activities organiser. All national days
of note are celebrated as well as the residents own landmark days, for example, my father recently had a birthday and a quiet table was set up for his family to join him. Decorations were put up, the chef baked him a cake and the staff all signed him a birthday card.

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Review from Jennifer T (Daughter of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been quite satisfied with the care given to mum during her stay at Harley Grange.

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Review from Stephanie S (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

ALL the staff at Harley Grange Care Home have been kind and caring. Before mum moved in, her pictures etc were all put in place. Everyone is happy to answer questions. The food has been specially prepared as mum has trouble chewing. As many of the activities as possible are brought to mum as she cannot
leave her room and it helps her to feel more included.

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Review from Raymond V (Husband of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a very nice place and very good staff.

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Review from D V (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only visited my mother a few times as I live in Spain.

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Review from W M (Son of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with how my mother has improved since her stay at Harley Grange. She had had a severe stroke and she was not herself at all, but now, she is talking and having fun. Thank you for giving one back my mother.

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Review from S C (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When viewing the home, the smiles from all members of staff were so welcoming. From day one, the home has given wonderful nursing to my mother with all aspects of the care needed. They have shown softness in their care as if my mother was their mother and for that, I can highly recommend this home.
Harley Grange is clean, the house staff and cooks are professionals in their work. The nurses are gentle, caring and a great asset to this home. Nothing here is too much trouble, so accommodating.

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Review from Jane W (Daughter of Resident) published on 27 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly. The home and rooms are always clean and well maintained.
Entertainer organiser does an excellent job including all the residents in activities.
We attended a coffee morning that she organised, which was a great success, where she baked cakes to help raise money for the
residents entertainment.

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Review from M F (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harley Grange is a caring place to be. Staff are kind and nothing is too much trouble. Activities are varied and inclusive despite the many residents with profound care needs - visitors are welcomed and made to feel part of the team. I was desperately worried about mum going into a home but also knew
it had to happen because her care needs became so great - Harley Grange relieved my worry.

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Review from Vanessa W (Daughter-in-law of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Harley Grange employs an events activities organisers who comes in regularly to engage the residents in various activities. They make crafts, go out on trips eg. to see Christmas lights. They hold events for fundraising and take residents out for meals.
There are organised coffee mornings, remembrance
service, Christmas carol singing etc. This events lady gets relatives involved using their talents, resources eg. I go in to play piano for the residents. They are having a lady in who is well named a 'Laughter facilitator'. These all contribute to the mental well-being of the residents.

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Review from Mark C (Son of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe, when someone has internal illness, I think you should have an alternative way of cleaning the patient and changing the bedding to avoid any discomfort. Overall the care home is high-class accommodation. The staff were very nice and spoke politely and helped me when I asked. They made me feel
very welcome when I visited my dad. Thank you for all your help and support.

Reply from HC-One, Carerline Team at Harley Grange Care Home

Thank you for your review, your feedback is helpful in improving our services. At Harley Grange we ensure to provide the utmost kindest care and ensure that everyone is comfortable when providing the support they require. There are frequent checks to ensure this is being upheld. I'm sorry you have felt this was not happening, the manager holds an open door policy and is willing to meet at your convenience to discuss your concerns.


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Review from Phil H (Son of Resident) published on 7 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right Nursing Home for an ageing relative is a daunting task for anyone and it took my sister and I a couple of weeks to decide on Harley Grange for our Mum. After 6 weeks or so in the hospital it was such a relief to get her into somewhere where she actually received the attention she
needed. When we were checking various places what we saw here impressed us the most and, although she was only there for a few days before passing away and didn’t get to use the facilities, we knew they were there if by some miracle she lasted long enough to enjoy them.
We couldn’t praise the attitudes of the staff highly enough and we were treated like family. All of the staff that we saw were lovely and we would like to say a big thank you to the nurse that we saw dealing with her the most often in the short time she was there. We wouldn’t hesitate to recommend this place.

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Review from B L (Niece of Resident) published on 30 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Harley Grange on the recommendation of the hospital's discharge team. A former neighbour had been very happy there a few years ago and I was delighted to find that the home is still as good as it was then. A warm, clean, safe and friendly environment for my aunt to move into, giving me peace
of mind that she will be cared for as an individual.

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Review from Angie N (Daughter of Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive nurses, very caring carers, I know that I can happily leave my mother in Harley Grange's Care. I know she will be cared for in all aspects, it means I can sleep at night with peace of mind. Food is of a high standard, wholesome and endless cups of tea which mum loves. She is treated with dignity
at all times. Her room is always clean, fresh bedding. Daytime activities are good for mum, keeps her mind occupied.

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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Harley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Harley Grange Care Home is calculated as follows: ( (75 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Harley Grange Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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