Harley Grange Care Home

25 Elms Road, Leicester LE2 3JD
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9.6 91 Reviews
  • Harley Grange Care Home, Leicester
Harley Grange Care Home is a purpose-built care home offering comfortable living for people looking for residential, nursing and dementia care.

Offering the best of both worlds, Harley grange is ideally located in a quiet, residential area in the heart of Leicester, close to all local amenities and easily accessible for visiting family and friends whilst providing tranquil and peaceful surroundings.

The home boasts a number of sitting rooms where residents can make themselves at home. Whether they prefer making the most of the slower pace of life or socialising with other residents and their loved ones, there is always a place to settle down.

There is also a treatment room and a hairdressing salon as well as a beautiful garden, which is tended to by green-fingered residents. Here, Harley Grange hosts parties, fetes and barbecues throughout the year and it is also a favourite location to relax and spend time with friends and family.

Each member of the team at Harley Grange works hard to make the home a happy place to live, where residents have the peace of mind that they have the care and support they need, now and in the future. The engaging activities programme ensures that there is always something to look forward to, and the team spend time getting to know residents so they can factor in their interests and preferences, supporting those living at Harley Grange to continue enjoying life in a place where they feel respected and valued.

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Care Provided by Harley Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Justyna Szewczyk (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Harley Grange Care Home Reviews (91)

Total of 91, showing 81-91
9.6

Harley Grange Care Home has a Review Score of 9.6 (9.574) out of 10, based on 8 reviews in the last 2 years. Over all time Harley Grange Care Home has 91 reviews.

Overall Experience

  • 57
  • 31
  • 3
  • 0
  • 0

Date Published

91
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83

Review from Charles I (Husband of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this care home for a month now and she has been well taken care of. The environment is very clean and the nurses and carers have been very effective.

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Review from David D (Husband of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am fairly satisfied the way things are run. It is a nice clean home. My observations over the past 16 months regarding the staffing levels is a concern. I feel sorry for some of the carers because they work very hard and occasionally overloaded, which is a situation in most care homes I am sure.

Reply from HC-One, Careline Team at Harley Grange Care Home

Thank you for your review, your feedback is helpful in improving our services. At Harley Grange we ensure to continuously review the staffing levels in the home and ensure to have the correct amount of staff for the number of Residents within the home, ensuring we can cater for all their dependency levels. All staff have regular supervisions and regular team meetings and the manager holds an open door policy for staff to come and discuss their concerns. The Home Manger endeavours to support all staff to ensure they are capable to work effectively in the home.


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Review from M A B (Sister of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sister admitted to the home after semi-paralysis sustained due to the spinal injury. Family discussed a care plan with the manager and it was regularly reviewed and monitored. Requests for specialists accessories were followed through by the care team. Quality of care was reasonable but food choice
could be improved.

Reply from HC-One, Careline Team at Harley Grange Care Home

Thank you for your review, your feedback is helpful in improving our services. At Harley Grange we have a daily menu which has varied meals and meets diverse dietary needs if service users do not prefer what is on the menu this can be changed and as meals are home made on site, the chef is happy to cater for other choices and preferences on a daily basis. My sincere apologies that you feel food choices could be improved we will take on board your suggestion by working closely with my kitchen, residents and hospitality team to ensure food choices are improved, and ensure this is better communicated to all services users.


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Review from Audrey B (Friend of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are very friendly and caring. Sometimes it's hard to find member of staff. Generally run very well.

Reply from HC-One, Careline Team at Harley Grange Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from K M (Daughter-in-law of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-Law has been a resident since November 2015. Since he's been here the care has been to a high standard, however I do wish they would try different alternatives to encourage him to get out of bed each day. My father-in-law is quite happy laying in bed all day but this is no good for his
chest, pressure areas and most of all his mental state. I wish more engagement from the staff was offered with regards to activities and socialising.

Reply from HC-One, Careline Team at Harley Grange Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services."


We would like to thank you for your kind comments and will pass them back to the staff team. We are currently recruiting a new Activities Organiser and will introduce the successful candidate to all residents and relatives on commencement of employment. Also we will ensure the team during this time offer more engagement to your Father and other residents at the home.


"The new Home Manager has an open door policy, please feel free to pop in and have a chat at any time.


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Review from Lorna H (Partner of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and caring to the guests. There is a large lounge with views across the garden. The garden is a lovely place to sit in the summer with areas of shade if required.

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Review from Sue (Stepdaughter of Resident) published on 24 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Harley Grange treated my terminally ill stepfather with great care and compassion during the final weeks of his life. They were welcoming, helpful and supportive of his wife and myself during the 6 weeks he was resident there. I would highly recommend this care home.

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Review from A W (Daughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

very accommodating, clean bedrooms, home. Things sorted out quickly and efficiently. My father has always been well looked after very well. Special thanks, as they bot deserve praise is the nurse and her husband, both are polish and are able to communicate with my father which was important.

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Review from Jill H (Daughter of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with all aspects of the home. The cleanliness and food are very good. The staff are lovely. They are all very friendly and helpful. I have been in to see mum at different times of the day and the care and attention to patients is always very good. I would recommend the home
to anyone.

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Review from K H (Daughter of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and the home and her staff have made my father and my family feel welcome. Any concerns are dealt with in a timely and professional manner and I feel as if we are being listened to. This nursing home really does care for it's residents and the staff show kindness and consideration to my
father and other residents. Health and safety matters are taken very seriously. The food is of a high standard. The atmosphere is calm and caring.

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Review from Martin C (Son of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was happy during her two year plus residence at Harley Grange, the staff were cheerful and caring towards her, in her nineties, and other residents she particularly enjoyed outings and staff or volunteer organised activities, she said "this is the best place for me at this stage I'm happy
living here". With this warm positive atmosphere I would certainly recommend this care home as would other family members who made regular visits.

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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Harley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Harley Grange Care Home is calculated as follows: ( (75 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 93 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Harley Grange Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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