Hayes Park Nursing & Residential Home

2 Cropthorne Avenue, Leicester LE5 4QJ
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9.8 33 Reviews
  • Hayes Park Nursing & Residential Home, Leicester
Hayes Park Nursing & Residential Home offers a versatile range of care packages from an experienced team of Nurses and Carers, incorporating innovative methods and adhering to standards recognised by fellow health professionals and regulators.

Residents have 24-hour access to nursing and personal care, while enjoying numerous activities and personal interests thanks to the home's policy of supporting the pursuit of a satisfying daily lifestyle.

The team is proud to share that in February 2024 the home received a Recognition Award from Leicester City Council for "providing consistent good practice for the Quality Assurance Framework".

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Care Provided by Hayes Park Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Adrian Augustyn (Home Manager)
  • Admission Criteria
    • All enquiries are welcome
    • Ages 18+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Hayes Park Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,150
    • Self-Funded Nursing Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,150
    • RESPITE Self-Funded Nursing Dementia Care from £1,148

  • Prices listed here are "from" prices based on shared rooms.
    Rates will vary for single or ensuite facilities.
    Please contact the home for exact pricing.
  • (these prices are only a guideline, please contact Hayes Park Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Happy to be supporting safe visiting. Please contact the home with your specific visiting request.


  • Parking

  • Have visitors parking on site. There is also off site parking available on the public roads outside.


Hayes Park Nursing & Residential Home Reviews (33)

Total of 33, showing 1-20
9.8

Hayes Park Nursing & Residential Home has a Review Score of 9.8 (9.786) out of 10, based on 13 reviews in the last 2 years. Over all time Hayes Park Nursing & Residential Home has 33 reviews.

Overall Experience

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Date Published

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Review from C B (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been in the home (13 weeks) she has thrived! As a family we can relax knowing she is being cared for by professional staff. We are confident that all her needs are being managed whether medically or being stimulated by the engagement team. Whenever we visit or call, regardless of who we
talk to, they know who mum is and can give us a general update on her well being and activities.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for taking the time to leave us a review! Your kind words and positive feedback means a lot to us and we will be sure to share this with the our team! We do our utmost to ensure our residents are always well cared for, safe and happy! So we are really pleased to hear your feedback and so glad your mum is thriving! Best wishes, from all of us at Hayes Park Nursing Home.


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Review from L W (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly, helpful and caring. Always happy to see us, and Mum has a good relationship with them.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for taking the time to leave us a positive rating. We appreciate your feedback. Best wishes from all of us at Hayes Park Nursing Home.


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Review from I M (Son of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and hard working.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for your glowing review and for taking the time to leave us a positive rating. We do appreciate all feedback. Best wishes from all of us at Hayes Park Nursing Home.


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Review from Jackie K (Niece of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to send a big thank you to all the staff at Hayes Park who made my aunt's 80th Birthday a very special day.
There were lots of lovely messages given to her throughout the time we visited, she had a lovely cake to eat and some celebratory decorations.
We spent some lovely quality time
in the home's setting that was familiar and comforting for my aunt.
Thank you.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for taking the time to leave us a review and thank you for sharing your experience with Hayes Park! We are so pleased to hear that your aunt had a lovely 80th birthday celebration! Our residents are in their "home from home" at Hayes Park, so anything and everything we can do to make them feel comfortable and happy is our aim, especially on their special days! We are glad she enjoyed the party and thank you for joining us to celebrate! Best wishes from all of us at Hayes Park!


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Review from Lorraine S (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the quality of care my mother has had and the hard-working staff there. There is always some kind of entertainment going on; bingo, drawing, exercise and much more. Thank you all at Hayes Park Nursing & Residential Home.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for your kind words and for taking the time to leave us a review! We will share your feedback with our team who will be so pleased to hear that you are happy with our care and activities! We do try to keep activities varied, fun and also person-led so that the residents truly enjoy these activities and get the most out of them. Whether they are activities that stimulate social interactions, involve music and movement, being creative or activities that trigger fond memories for our residents, we have something for everyone! We also welcome feedback from families and friends and are happy to try new things that would help our residents! Thank you once again for your review! From all of us at Hayes Park.


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Review from J L (Husband of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my wife has at Hayes Park has been exceptional. The staff and nurses have shown so much love and care. I feel so grateful and reassured that when I am not there, my wife is taken care of. The rooms are clean and regular visits by the cleaning staff are amazing.
The management have
been so supportive and constantly checking in to ensure everything is up to a high standard.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for leaving us a wonderful review! We are so pleased to hear that you are happy with the care and service we provide. It is our main priority to make sure all our residents are looked after well, according to their personal needs and with respect and dignity, whilst we deliver the highest quality care standards. We love communicating with families to ensure they are kept up to date on how their loved ones are getting on in the home, so we are very pleased that this is well received! We will be sure to share your feedback with our team! Thank you once again! From, the Hayes Park team.


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Review from Eileen G (Daughter-in-law of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has resided at Hayes Park for over 2 years now and is content and her needs well catered for as she is confined to bed/wheelchair. During this time she has grown in confidence by mixing with the other residents and joining in the various fun activities organised by the staff. She has
also gained weight! The staff recently helped us to celebrate her 91st birthday by providing a warm room with tables/chairs etc for close family to attend which we all enjoyed immensely. All staff are friendly and always available for a face-to-face chat when we visit and as we are able to have email and telephone contact with the manager/nurses/office staff any concerns or queries are immediately responded to. We are also kept well up to date with her daily life by photographs and comments posted on the home's online page. We do and we would highly recommend this care home to others.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for your kind review! This means a lot to us as we are always striving to provide the best care and a warm, homely, safe and friendly environment for all our residents. Your mother-in-law has made tremendous progress whilst being in our care and it has been a pleasure to witness this. We are privileged to have celebrated her 91st birthday with her and are so delighted you all had a wonderful time. Best wishes from all of us at Hayes Park.


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Review from Ramesh K (Son of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only been here for 1 week, has taken Mum time to settle in. All the staff we have come into contact with have been very friendly, caring, and made us feel welcome. As for care to my mum - care staff have showed a caring nature, have spent quality time in providing care, is taking time for Mum to get
used to, but care staff are polite and caring and providing quality of care at same time promoting/empowering independence.
It meets the needs - language, food, religion - well done.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Thank you so much for your kinds words and leaving us a review! We strive to make sure our residents feel at home and are empowered to make decisions and choices that help foster their independence. It was a pleasure to take care of your mum! We do offer a variety of menus and TV options to cater to the different cultural needs of our residents, so it is wonderful to hear that this was an element that you were pleased with. The happiness and well-being of our residents is always at the root of all that we do. Thank you once again! Best wishes from us all at Hayes Park


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Review from R W (Son of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only had a positive experience with the facility and especially the carers at Hayes Park. My father has been there for several months now, and in that time he has been looked after extremely well. The staff are amazingly caring, pay attention to the details and crucially actually spend time
with the residents and treat them with love and dignity.
They set up frequent activities to keep everyone occupied, are aware and attentive to the medical details, and also keep family in the loop.
The rooms and space are clean and well looked after, and they also have good security in place for peace of mind.
Overall, this is a wonderful and safe place, with the most amazing staff you could ask for.

Reply from Amal Raja, Group General Manager at Hayes Park Nursing & Residential Home

Your review means so much to us! Thank you for your kind words and wonderful review score.
It has been a pleasure to look after your father and we are so happy to hear that you are so pleased with the care and service that we provide and that our communications with you are so useful in keeping you up to date.
Our staff team prides itself on the care it provides to all residents. The happiness the residents feel when we engage with them, whether busy with fun social activities or reminiscing about old times, or even just having a friendly chit chat, we want our residents to feel loved, safe and respected in their home from home!
Thank you once again!
Best wishes from all of us at Hayes Park.


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Review from D C (Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Beenhere is a service user for about 18 months. I enjoy living here. I get my freedom to go out with family as and when I want. I'm offered a reasonable amount of good food. Staff and nursing staff are great players, always ready to give help or advice.

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Review from G S (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hayes Park Nursing & Residential Home could not have been more helpful when we wanted to celebrate my parents sixtieth wedding anniversary, they provided a separate small room to allow my mum and dad and a few relatives to celebrate (within the confines of the existing Covid rules) and not to overwhelm
my mum who has dementia. All I can say is thank you it was a brilliant success and a memory for my dad.

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Review from Linda G (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to see my dad every Wednesday, he has been there for over a year now. He always tells me all about the staff and how they are all friendly. When I go in, the staff all take me to my dad and I love it there. We are grateful to them for helping me and my dad.

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Review from Debra W (Daughter-in-law of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management - always available and accessible to discuss anything, polite and very professional.
Carers - smiles always on their faces, very caring of all residents alike no matter what is required or their needs.
Nurses - always at hand, any concerns regarding medication or patient requirements
prompt at responding to anything.
Handyman - very helpful, polite and courteous will help with anything anytime.

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Review from Mark G (Son of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My whole family have been delighted with my mother's progress, given that she initially arrived at Hayes Park Nursing & Residential Home some fifteen months ago on an end-of-life care pathway. The progress my mother has made is due to the standard of care she has received over the past year. She recently
celebrated her 90th birthday and the staff were most helpful in enabling the family to celebrate with her.

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Review from Helen H (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents came to this care home 2 years ago and have received excellent care. Sadly Dad passed last year but the care Mum continues to receive has been consistently top class, from management, nurses and carers, also catering and housekeeping staff. The home is light and airy, with a vibrant
multicultural community and a cheerful atmosphere, staff working well as a team and also making effort to celebrate events of all faiths. A fabulous variety of fun and stimulating activities are also provided, residents clearly enjoying the chance to do exercise, a craft or bingo etc and have a laugh and chat together. Mum enjoys her meals, which have visibly improved her well-being, the cooking always smells good, with individuals' requirements well catered for. Good communication between care home staff and NHS visiting staff, I am always updated and feel that Mum's needs have been genuinely addressed - a credit to all concerned and huge thanks from us!

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Review from Kam D (Grandson of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good home. Sometimes residents wait a long time for the toilet, which can be upsetting. Can seem short staffed at times. Night time response is very slow.

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Review from David Q (Husband of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never seen my wife finish a period of two weeks respite care looking so well, and in such good spirits. I visited her several times to share lunch, staff were very attentive helpful and pleasant. Registered nurses and management happy to discuss her care needs at all times.
No hesitation wit
regard to booking further visits.

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Review from H C (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from Michael S (Husband of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff extremely helpful and nothing is too much trouble (lovely ladies). I cannot praise them highly enough. The food is excellent.

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Review from J C (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been extremely impressed by the professionalism and friendly approach by the staff. I have been kept well informed and this is clearly a very well-organised establishment. The staff are very efficient and welcoming. They are very hard working.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Hayes Park Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Hayes Park Nursing & Residential Home is calculated as follows: ( (126 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hayes Park Nursing & Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 05 Mar 2025

Vacancies exist for nursing, residential, long/short term care, day care, night care, end of life care. Please call or email us and we will endeavour to assist you with your enquiry.


Awards / Recognitions (0)

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Meet the Team (2)

Adrian

Adrian Augustyn

Job Title: Care Home Manager

Care Home Manager


No image found

Bhavna Chauhan

Job Title: Personal Services Manager

Personal Services Manager


Frequently Asked Questions about Hayes Park Nursing & Residential Home

What types of Care is Hayes Park Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Detention Under Mental Health Act, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hayes Park Nursing & Residential Home provide?

Palliative Care, Day Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hayes Park Nursing & Residential Home have?

There are 25 Single Rooms and 12 Couples/Companion Rooms.

What are the Facilities & Services at Hayes Park Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hayes Park Nursing & Residential Home to the centre of Leicester?

1.9 mile(s) as the crow flies, distance by road may be significantly further.