Hayes Park Nursing & Residential Home

2 Cropthorne Avenue, Leicester LE5 4QJ
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9.8 33 Reviews
  • Hayes Park Nursing & Residential Home, Leicester
Hayes Park Nursing & Residential Home offers a versatile range of care packages from an experienced team of Nurses and Carers, incorporating innovative methods and adhering to standards recognised by fellow health professionals and regulators.

Residents have 24-hour access to nursing and personal care, while enjoying numerous activities and personal interests thanks to the home's policy of supporting the pursuit of a satisfying daily lifestyle.

The team is proud to share that in February 2024 the home received a Recognition Award from Leicester City Council for "providing consistent good practice for the Quality Assurance Framework".

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Care Provided by Hayes Park Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Adrian Augustyn (Home Manager)
  • Admission Criteria
    • All enquiries are welcome
    • Ages 18+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Hayes Park Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,150
    • Self-Funded Nursing Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,150
    • RESPITE Self-Funded Nursing Dementia Care from £1,148

  • Prices listed here are "from" prices based on shared rooms.
    Rates will vary for single or ensuite facilities.
    Please contact the home for exact pricing.
  • (these prices are only a guideline, please contact Hayes Park Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Happy to be supporting safe visiting. Please contact the home with your specific visiting request.


  • Parking

  • Have visitors parking on site. There is also off site parking available on the public roads outside.


Hayes Park Nursing & Residential Home Reviews (33)

Total of 33, showing 21-33
9.8

Hayes Park Nursing & Residential Home has a Review Score of 9.8 (9.786) out of 10, based on 13 reviews in the last 2 years. Over all time Hayes Park Nursing & Residential Home has 33 reviews.

Overall Experience

  • 21
  • 12
  • 0
  • 0
  • 0

Date Published

33
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20

Review from Eddie R (Son of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hayes Park Nursing & Residential Home for the last 18 months, The care she received was excellent and the staff couldn't do enough for her. Unfortunately, she became very ill last month and returned to Hayes Park from hospital for palliative care. All the staff went
out of their way to make Mum as comfortable as possible in her last days. They were also a great help and comfort to me and my brother during our visits. The home is a credit t the industry and I thoroughly recommend it.

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Review from Raj M (Son of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our father was suffering from dementia and Parkinson’s disease. We found this home back in 2019.
The staff and management are fantastic, very caring and provided dad with excellent care. Ensuring all his needs were met.
His condition worsened as time went on, but they continued to provide the care
he required.
All the staff were very attentive and well trained, along with being very caring. During Covid times, they tried to ensure that the family were able to keep in touch regularly by allowing frequent calls and Skype conferencing. They also ordered a pod so families could visit in a secure environment.
Dad made some friends and enjoyed playing bingo and cards with them. Indian food was also provided to the residents.
Unfortunately, Dad passed away at the end of February. We would like to thank the home for the brilliant care provided to dad and would recommend the care home to other families.

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Review from R A (Husband of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife received extremely good care, with love and dignity for nearly 3yrs until her decease in Dec 20. She was kept healthy and happy. I was given a lot of support, advice and dignity if I asked questions. The home is clean and cheery. Hayes Park Nursing & Residential Home cannot be faulted.

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Review from N S (Son of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good management and great nursing care. Very attentive and respectful to the needs of the residents/patients. Good communication and interpersonal fully with families. Very sensible and experienced nursing team. Health care team were very good as well. I would recommend this care home to family and
friends.

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Review from S S (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the very good service from the staff. Very good.

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Review from R K (Granddaughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care our Gran receives is fantastic. The nursing staff are very attentive and respond well to concerns. There are times when there are staff shortages, which means residents having to wait for care.

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Review from B R (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent food. Staff are very caring and speak to the residents with dignity.
Mum is really happy here and sits with the other residents, where she did not do that at her previous home.

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Review from Christopher C (Regular Volunteer) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was cared for at Hayes Park Nursing and Residential Home for six years (from 2010 to 2017). She passed away on 4/1/17. She had dementia (for nine years). At Hayes Park she was looked after in an extremely humane and excellent way. She had a quality of life, despite the dementia. I now do
voluntary work at Hayes Park to thank them.

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Review from Roger S (Brother of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the manager, a nurse and the home and its facilities at a visit prior to my brothers discharge from hospital.
Whilst my brother was only in the home for some 30 hours before his death, the care that he received was excellent as was the help and understanding by the staff
to myself and my sister during our visits during his short stay.

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Review from Bernadine J (Friend of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional care that my friend received was second to none. She recovered her strength whilst in their care, they did extra assessments and provided aids.
Most importantly they responded immediately to queries and concerns and it was obvious they knew their patients intimately and were compassionate
and extremely caring, anticipating needs.
It appeared there were a lot of patients with nursing needs so there appeared to be few activities that were obvious to visitors.

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Review from John F (Son of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very good.

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Review from Steve C (Son of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A caring staff that gave my mum dignity and respect in the last few months of her life. We didn't like the idea of putting our mum into a nursing home but after a few weeks we realised that, the professionalism of all the staff, we had made the right choice. Any issues were immediately addressed and
the home was constantly being improved.

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Review from Mark H (Son of Resident) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in general are very good.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Hayes Park Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Hayes Park Nursing & Residential Home is calculated as follows: ( (126 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hayes Park Nursing & Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 05 Mar 2025

Vacancies exist for nursing, residential, long/short term care, day care, night care, end of life care. Please call or email us and we will endeavour to assist you with your enquiry.


Awards / Recognitions (0)

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Meet the Team (2)

Adrian

Adrian Augustyn

Job Title: Care Home Manager

Care Home Manager


No image found

Bhavna Chauhan

Job Title: Personal Services Manager

Personal Services Manager