Review from Edmund S (Son of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience

My mum was treated with absolute respect and dignity. All the staff are incredibly friendly and kind. They are attentive and respectful. The care home is very organised and extremely well run. The management have been extraordinarily helpful, in particular the lady who organises the medication and the

lady who takes patient notes and assists with CHC meetings. I was impressed by the security and safety of the home. Above all, I knew my mum was safe.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you for your gracious words about our home at Everdale Grange. Your kind words touch us and we are glad your mum received exceptional care. At Everdale, we prioritise treating every resident with utmost respect and dignity. Our dedicated staff members are amicable, kind, attentive and respectful, ensuring that each resident's needs are met with compassion and empathy. Our management team works diligently to ensure that all operations, including medication organisation and patient notes, are handled with the utmost care and professionalism. We understand the importance of providing comprehensive support during CHC meetings and are pleased that our staff members have assisted you. The security and safety of our residents is paramount to us and we always strive to create a secure environment to ensure that every resident is safe in our care. Thank you for sharing your thoughts with us; we’ll be sure to share them with the home.

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Review from George R (Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience

I have been treated with such kindness, endless patience and understanding. The staff here are so hardworking. Always a good choice of food and drinks.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you so much for your wonderful review of Everdale Grange. We are beyond grateful for your kind words and praise for our staff's dedication to providing exceptional care and comfort to our residents. It means the world to us to know you've noticed and appreciated our team's hard work. We're especially thrilled that you enjoyed the delicious and nutritious food and drinks we offer, as we believe that good nutrition is crucial to our residents' wellbeing. We want you to know that we are committed to maintaining our high standards of care and service, to ensure that our residents are always well taken care of. Thanks again for your support!

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Review from J G (Friend of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience

Staff helpful and knowledgeable. They were kind and respectful to the patient. The staff were polite towards me. They kept me informed of any changes to the patient's health. The room that the patient was in was clean.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

We were so pleased to receive your insightful and comprehensive review of every aspect of our home at Everdale Grange; the staff, standards of care, communication with family and friends, and facilities. Like yourself, the Langdale Family fully adheres to the inherent principle that when it comes to caring for a loved one, there are no compromises! We are so happy to have met and surpassed your expectations on every level. Our staff and management work tirelessly to ensure that each and every resident receives the highest level of professional care, compassion, respect and dignity. This resonates with our ethos of what is truly meant by dignified care and inspired living. We really appreciate the time you have taken to evaluate us and give us such a thoughtful review and warm recommendation.

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Review from Juanita R (Wife of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience

My husband was admitted to the Sovereign unit at Everdale Grange (in Aylestone, Leicester) to recoup after an operation at hospital. During the fifteen days he stayed at Everdale, he received excellent, friendly and caring service from all the management and staff. Nothing was too much trouble for any

of them. His room was clean and always kept tidy. They encouraged him to do little things for himself, preparing him for his return to home. We, as a family, are very grateful for the service he received and also for the staff being kind and friendly towards us.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you for such a considerate review of our staff and your husband’s wonderful experience here at Everdale Grange. We firmly believe there is nothing more comforting than knowing your loved one is not only happy and thriving, but also cared for in a manner that exceeds all expectations. Ensuring that each resident experiences a joyful quality of life and is cared for with a very person-centred approach is profoundly important to us. Our dedicated team go above and beyond to provide a loving and supportive environment for our residents, as well as ensuring that their families are just as supported in all their needs and concerns. We are very proud of their commitment, which shines through in their work every day. We’ll be sure to pass on your warm praise to the care team; this will really make their day!

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Review from Mary M (Respite Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience

Early morning carers need more experience as regularly helping with wash.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you for sharing your feedback with us. We're glad to hear that you found our care home to be clean and that you were treated with dignity. We're also pleased to hear that you enjoyed the quality of our food and drink and with your lovely five out of five rating for your overall experience. However, we understand that you feel our care staff may need more experience and we take this feedback seriously. We're committed to providing our staff with ongoing training and development opportunities to ensure that they have the skills and experience necessary to provide the highest level of care to our residents. We appreciate your feedback and hope to have the opportunity to provide you with an even better experience in the future.

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Review from L H (Respite Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

My experience was an amazing and relaxing time. Gave me time to recoup and nothing was any trouble for them. They will go out of their way for you to feel comfortable.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you for taking the time to leave such a thoughtful review of your experience with Everdale Grange. We are pleased that your experience with us has been so positive. We want each resident to feel that they are not just existing in a home, but in their own home with; warm, clean and comfortable living spaces, delicious meals catered to their specific needs and wants, and surrounded by professional, truly kind and loving people. It is gratifying to know that the care team's efforts have been recognised and this recognition will be a source of pride for them and will really make their day. Thank you for choosing the Langdale family, it was truly our honour and privilege to have you here with us.

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Review from E D (Husband of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience

The management appears to be too busy to give updates and support to the relatives, however, they do respond quickly to any problems with the residents. The staff are helpful and polite but some are difficult to understand. As this is funded by others I cannot comment on the value. My overall opinion

of the home and staff is that it is on the other better side of adequate.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you for taking the time to leave feedback regarding your recent experience at Everdale Grange. We understand that you may have felt that our management team was busy during your visits. We apologize as this can happen on occasion as our care home is akin to an extension of a hospital with complex needs patients who require assessments and attention. However, we assure you that we are well-staffed, highly skilled and trained. We are also pleased to inform you that all of our overseas staff have passed the English language test as part of immigration requirements. While spoken English can improve with practice, we appreciate your kind words for our continual improvement as well as your lovely four-star review. We are delighted that you were happy with the clinical care given and found our cleaning- IPC measures firmly in place. Treating our residents with dignity is of utmost importance to us, and we are pleased that your wife was treated with respect, understanding, and compassion.

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Review from Sarah M (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience

My dad is receiving an excellent standard of care and rehabilitation therapy in the Sovereign unit at Everdale Grange. Our questions about my dad's care have been responded to promptly by staff members, who have shown true professionalism in every aspect of their work. Upon our family visits, it is

very reassuring to see my dad being given high quality care and our family is very appreciative for all of the hard work and efforts of the Sovereign team.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you for your very thoughtful and kind review of our care team at Everdale Grange. Our kind, passionate and caring team are deeply committed to providing the best care possible. It is important to us to completely understand every resident's condition, care requirements and treatment plan, so that we can deliver top-quality care tailored to meet each person's unique needs with love, kindness, and compassion. Ensuring the families are also completely supported with all their concerns is highly important to us. We are glad to be able to give you the comfort and reassurance that your dad will receive the best care possible here at Everdale Grange and that all his needs will be met. It is heartening to read such kind words of recognition for the care team's commitment. We will pass on your kind compliments to them as they will be thrilled to hear this and we look forward to seeing you soon.

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Review from Suzanne K (Wife of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience

My husband has been at Everdale Grange for approx 18 months. He is now End of Life (Alzheimer’s). The care he is receiving is more than I could hope for. The staff, all staff have been wonderful, they are caring, attentive and compassionate in everything they do for him. They have also been wonderful

to us as a family, keeping us informed at all times of any changes that are occurring.
The staff work so hard and yet always greet us with a smile and offerings of drinks etc. The home itself is immaculately clean.
Thank you to all at Everdale for looking after my husband.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

We truly appreciate your very gracious words about our amazing staff and management at Everdale Grange. We are truly honoured to provide your husband with the best possible care during this difficult time. Our goal is always to help residents at this sensitive time, to ease their pain and suffering, and help them go through each day with the knowledge that they are special, loved, cared for, and surrounded by kind, compassionate and caring people. Helping and supporting the families at this difficult time is just as important. Please know that our staff and managers at Everdale Grange will always be there for guidance and support. They will be heart warmed to hear your warm praise as they all go above and beyond to provide exceptional care.

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Review from Eleri W (Respite Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience

I stayed at Everdale Grange for three and a half months after a short stay at hospital. From day one I felt that I was listened to, supported and encouraged by every staff member. Nothing was too much to ask and any concerns were dealt with swiftly. I was actually quite sad to leave.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you for your very gracious words about our amazing staff at Everdale Grange. It is very important to all our staff that our residents are safe, comfortable, and well cared for and they are committed to creating a supportive community where our residents can thrive. We endeavour to create an atmosphere that is warm, welcoming, and caring, where every resident knows that their wants, needs, and wishes are our top priority. It is heartening to read such kind words of recognition for the care team's commitment and understanding and this will truly make them smile. We are so pleased that you chose the Langdale family and it was truly our privilege to have you here with us.

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Review from Marie W (Wife of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience

It was a hard decision to move my husband to a nearer care home as the care and attention he received from all concerned were exemplary. Everyone in the home was always welcoming, and I have to say the meals provided for the residents were of a very high standard. A heartfelt thank you to you all.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you! Please accept our heartfelt appreciation for your warm acknowledgement of the myriad of ways that make our home at Everdale Grange truly special and unique. We are committed to ensuring that each resident is entitled to the very best in dignified living. We want each resident to feel that they are not just existing in a home - but in their own home with warm, clean and comfortable living spaces; delicious meals catered to their specific needs and wants; and surrounded by not only professional but also truly kind and loving people. We really appreciate the time you have taken to evaluate us and give us such a thoughtful review and warm recommendation and it was truly our privilege and honour to be able to care for your husband.

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Review from Patricia H (Respite Resident) published on 19 February 2023
Submitted via Postal Card • Report

Overall Experience

Everyone was very helpful.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you for taking the time to leave us this thoughtful review. We are pleased to hear that your experience at Everdale Grange was positive, and we appreciate your kind words regarding our staff's hard work. Our staff strives to provide an outstanding level of care and support for all of our residents, and we are proud of their efforts. Thank you again! They will be heart warmed to hear your warm praise as they all go above and beyond to provide exceptional care.

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Review from David B (Son of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience

My mother has spent 4 weeks with the Sovereign Unit at Everdale Grange and is very happy with the care she received.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

The staff at Everdale Grange appreciates your positive feedback and kind words. We take pride in providing superior care to our residents and make sure that each person feels comfortable, happy, and well cared for. We value the individuality of every resident and are committed to providing each person with high-quality care. Our staff members are committed to providing individualized attention for each resident and to respecting their personal dignity. Your mother’s well-being, needs and happiness will always be our top priority and we are glad to have her here with us.

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Review from Nicola G (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

My mum is a resident at Everdale Grange. I cannot thank them enough for how well my mum is treated and cared for. Every member of staff is so helpful and always happy to answer any questions I have. They all do an amazing job. Thank you.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

It is very heartening to hear how, as a concerned family member, you are feeling heard, attended to, and competently communicated with. We know how important this is to you and any family member whose loved one is in our care. Your warm praise speaks to the exemplary level of care our staff and management provide. Our staff make every effort to establish a connection with each resident and his or her family. The importance of keeping a close communication between the residents, their families, and the management team cannot be overstated. We believe this is crucial for creating a comfortable environment for the residents and their families. We love having your mum here and thank you for choosing our family here at Everdale Grange.

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Review from Gaynor H (Daughter of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience

My mum spent three weeks at the Sovereign Unit after major surgery. She was well looked after, and the staff were all excellent and caring. The facility was very clean, and Mum was also complimentary of her experience. The only very slight things that we felt could have been improved upon, were maybe

a vegetarian meal choice and a bigger screen TV in the bedroom. Overall, we were very happy with the care she received. Thank you.

Reply from Nina Kassam, Social Media Marketing Manager at Everdale Grange Ltd T/A Langdale House Manor Site

We appreciate your positive feedback and kind words. We take pride in providing superior care to the residents at Everdale Grange and make sure that each person feels comfortable and well taken care of. Our staff members are committed to making sure that every resident receives individualised attention and that they feel heard and cared for. At Everdale Grange, your mum’s well-being and needs are our top priority.
Thank you for the feedback on a vegetarian meal choice. We have worked with our chefs and passed on your feedback. We look forward to welcoming you back, where you will see significant improvement in meal creativity and food quality.

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Review from Josephine W (Wife of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience

My husband was in the special care unit where he received excellent care and attention. He was bedbound for the last five weeks of his life, he received end-of-life medication to ease his passing. The nurses and staff were very caring and understanding of his needs. They kept me well informed of his

health condition. Many thanks to one nurse in particular who was very involved with his care.

Reply from Amaan Sadiq, Junior Director at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you Josephine for your praise of the care your husband received at Everdale Grange. At Langdale we ensure that we provide dignified care for our residents and perform end-of-life care to the best of our ability. I will pass these kind words on to the team. Thank you once again.

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Review from L B (Daughter of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience

Warm and friendly welcome. Strict Covid rules in place. Although my mum was only there for five months she was very well looked after, just like home from home. Staff were caring and thoughtful. My mum could be challenging at times due to her dementia but she was always treated with dignity and care.

As a family, we couldn't have wished for better. During her last week there, in end of life, the utmost care, compassion and dignity was shown to her and our family. The whole team are a credit to Everdale Grange Care Home. Highly recommend this care home.

Reply from Andrew Smith, Trainee Executive Manager at Everdale Grange Ltd T/A Langdale House Manor Site

We are so glad that we provided the level of compassion and care that your mum deserved. I would like to say on behalf of Langdale care homes it was a pleasure to look after your mum. I will ensure that your review is passed on to the whole team at Everdale Grange.

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Review from Ruhi S (Daughter of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience

I had reservations about my mother going to a care home for respite. The manager and staff's dedication, care and attention changed my opinion completely. My mother was well cared for, and her needs were thought of. She's been more confident and settled in herself. I am very appreciative of the care

given. Thank you.

Reply from Emily Redfern, Marketing Lead at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you so much for leaving us a review, we are delighted to hear that our staff's dedication, care and attention to their jobs at Everdale Grange has put your mind at ease!

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Review from Russell M (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

My father was cared for over an extended period where he was bedbound due to a terminal illness. I have nothing but praise for the staff who had to work under the difficult Covid-19 conditions. My father was always clean and looked after. The room was clean and was acceptable considering the circumstances.

Reply from Amaan Sadiq, Junior Director at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you, Russell, for your review. We are happy that you felt the staff worked well under the difficult Covid-19 conditions. At Langdale, we train our team to provide outstanding care and better the residents wellbeing and welfare. Once again, thank you for your review.

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Review from Colin S (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been much improved since she moved into the home, and she is eating and drinking much better. She seems very well looked after, and all of the staff are excellent at caring for her. We are always welcome when we visit and appear to feel at home, and the staff are always ready to answer

any questions that we may have. Overall, it has been a very positive experience.

Reply from Amaan Sadiq, Junior Director at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you, Colin, for your kind review. We are happy to hear that the care provided has improved your mothers wellbeing and that you are pleased with the staff helping your mother. At Langdale, we always ensure our staff are trained to the best level to deliver dignified, quality care.

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Everdale Grange Ltd T/A Langdale House Manor Site

Care Provided by Everdale Grange Ltd T/A Langdale House Manor Site

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Funding & Fees Guide for Everdale Grange Ltd T/A Langdale House Manor Site

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