Review from Rosemary H (Wife of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Everdale Grange since August 2019. I would like to say a very big thank you to everyone for all that they did through lockdown especially, FaceTime, as it was a great comfort to me, and I could not visit for a year. I would recommend the home, management and the very

caring staff to anyone who is looking for a residential nursing care home.

Reply from Amaan Sadiq, Junior Director at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you, Rosemary, for your kind review. It is our pleasure to be able to provide your husband with safe, excellent and positive care. Lockdown was for sure a hard period for all of us, and we are glad we could provide you with comfort by facilitating a FaceTime call. We highly value your feedback and will be sure to pass it on to the home.

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Review from M M (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

The care staff are excellent. I am very pleased with the way I have been looked after. I did have to wait for a whole for my medication to be ordered and delivered. The OT staff have also been excellent to a visit to my home with good feedback. I have had frequent visits from the OT staff and good supervision

of my exercise plans.

Reply from Amaan Sadiq, Junior Director at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you for your kind review. We are pleased that the staff are viewed as excellent by yourself. Our staff are trained to perform excellent care and always have the wellbeing and welfare of the residents as their main priority when working. We are glad that the OT staff were excellent as well. Thank you for your feedback once again!

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Review from Peggy W (Wife of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience

My husband was admitted to Everdale Nursing Home for the last five days of his life. As a family, we received much love and support from all staff members and management. We were allowed to visit him at any time after taking a lateral flow COVID test. This time was very precious to us all as we had

been unable to see him very much due to COVID restrictions whilst he was in the hospital. The care he received with you was excellent, he was kept clean and comfortable and received regular medication to ease his passing. Thank you to you all.

Reply from Alexandra Ilea, Brand Marketing Assistant at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you for your kind words. It was the greatest privilege to be able to assist you, your family and your husband in the last steps of his journey. Our palliative care team are always striving to provide the best care and comfort in these final stages. Once again, we are very sorry for your loss, and we know that this can still be a very difficult and distressing time for you and your family. Please know that our staff and managers at Everdale will always be there for guidance and support, so please do not hesitate to contact us.

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Review from C W (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience

The care home is clean, and the care staff seem friendly and open. Two members of staff, in particular, are particularly good with my Dad, and another is great at giving me information. It can be a little hard to telephone and make contact with someone who can give me information by phone, and so, I

feel that I don't know much about how my Dad is or what he is doing. However, I am fairly sure he is happy, and I know you will ring if there are any problems.

Reply from Alexandra Ilea, Brand Marketing Assistant at Everdale Grange Ltd T/A Langdale House Manor Site

First, thank you for sharing your thoughts. We strongly believe in the continuous improvement of our services, and we fully understand that this would not be possible without your feedback. We do apologise that your experience with our phone lines did not match your expectations, and we want to reassure you that we will do the best we can to make your experience better. We are so grateful that our staff team's passion for delivering the best care possible is recognised. We do strive to have the best relationship possible between us, our residents, and their families during these difficult times, and our staff have been a vital part of maintaining communication and keeping family members updated. Once again, thank you for your kind words, and be assured that we will continue to provide the best care possible for your dad, and that we will work on the feedback provided.

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Review from A W (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

Mum was admitted after being discharged from A and E and a rehab unit. The staff have been very supportive, helpful and understanding with me and my mum. O T staff have been very supportive in helping Mum to become motivated in her walking.

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Review from K F (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

Dad was a resident for 6 weeks following a hip operation. Staff were very patient and supportive to him. They spent a long time making sure his independence was as much as he was capable of. Wonderful, friendly staff. Very much appreciated.

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Review from Priti K (Daughter of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience

My mum has come to the unit for rehabilitation and has been here for 2 weeks.
The care provided by the manager and staff has been excellent. They have settled her well. As my mum has language barriers, they have ensured that they have treated her like a family member. We cannot thank the care home

enough for all of the support and help.

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Review from R G (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

My mum was discharged from hospital to Evedale Grange for more intense physio after falling and breaking her hip. Her room was lovely with her own TV and ensuite. The staff were attentive and helpful. The physio she received was excellent, she was discharged and back home after only 10 days.

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Review from M S (Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience

My experience here has been positive. I feel I have progressed immensely.

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Review from J S (Daughter-in-law of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

Good home but, they need to cater for vegetarian people and vegans.
Language barriers. Need mixed-race people working in here to help with different race people.
Otherwise good service and helpful staff.

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Review from M J (Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

Staff have been very kind and supportive and have looked after me well.
I feel nearly ready to move on to a place of my own. I am very grateful for all that they have done for me.
It felt like a home from home for me.

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Review from J R (Daughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

Mum was welcomed into the Sovereign unit and settled into her comfortable room.
The staff have been unfailingly kind, caring and encouraging enabling Mum to regain her confidence.
The Physiotherapy has been extremely useful and Mum is now more mobile than before her fall.
The staff are friendly and

always happy to help. They have facilitated a smooth return home for Mum and thank them very much.

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Review from G T (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience

Was not very happy as there was only one emergency/help button unit in the room. If Mum was on the toilet/in the bath, there was not a unit in there and if she needed assistance, she couldn't get the help.
It is not up to the carers to be moving this unit, as there should be one in each room for safety

purposes.
I had issues with the manager of this unit, but as she is no longer there, it does not seem appropriate to comment.

Reply from Lara Beardshaw, Activity & wellbeing manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you for your review. Following enquiries relating to your above comment, I have been informed that although the nurse call bell was in place in the bedroom there was a fault reported with the end suite alarm and at this particular time was undergoing repair/replacement with maintenance.

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Review from Caroline A (Daughter of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience

My mum has been in Everdale Grange since May 2019. I would recommend the home, management and the very caring staff to anyone who is looking for a residential nursing care home. It is an excellent home and nothing is too much trouble for any of the staff.

Reply from Lara Beardshaw, Activity & wellbeing manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you very much for your kind review.

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Review from Christopher B (Nephew of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience

Excellent. Staff really helpful, facilities very good.

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Review from Karen N (Daughter of Resident) published on 11 May 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care, staff very helpful and friendly. Mum has been well cared for. Would highly recommend to everyone.
Mum has been in safe hands, laundry taken care of, meals very good and everywhere is clean and comfortable at the sovereign unit.

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Review from Anthony P (Respite Resident) assisted by family/friend published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience

I enjoyed my stay with you and soon got a lot better, met some lovely carers. Also, the people who were here, thank you for your care.

Reply from LARA BEARDSHAW, activity manager at Everdale Grange Ltd T/A Langdale House Manor Site

Thank you very much for the kind review.

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Review from Rita W (Respite Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

The experience has been very mixed. The support and teaching to walk excellent. Physio most useful for all muscles and training to continue at home. The politeness form all staff is excellent.

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Review from Barbara P (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience

My mum has enjoyed her stay here. Everyone has been so friendly and helpful. Her health/condition has improved with the care and support this facility has provided.

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Review from Gurmej K (Resident) assisted by family/friend published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience

I was looked after really well, made to feel at home. Any issue I had were addressed, really help with my recovery. Thank you for looking after me to all the staff.

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Everdale Grange Ltd T/A Langdale House Manor Site

Care Provided by Everdale Grange Ltd T/A Langdale House Manor Site

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Funding & Fees Guide for Everdale Grange Ltd T/A Langdale House Manor Site

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