Barchester Tixover House Care Home

Tixover Grange, Tixover, Stamford PE9 3QN
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9.7 99 Reviews
  • Barchester Tixover House Care Home, Stamford
Tixover House provides high quality residential and nursing care for older people, including those with dementia. They are located in Rutland, and the home is easily accessible from Oakham, Stamford, Oundle and Corby. The home is surrounded by 14 acres of beautiful countryside and is an integral part of the rural community, with strong links to surrounding villages.

The warm and inviting residential communities provide the comforts of home with 24-hour support. Predominantly residential, the home provides nursing care, and facilities meaning should your needs change, you can remain in familiar surroundings, with the same standards of care, and staff.

All care is provided by friendly, experienced and well-trained staff, who focus on the individual and support residents in maintaining their own interests and hobbies.

The life enrichment activities coordinators are committed to ensuring that all residents continue to live a full and active lifestyle, facilitating varied and stimulating ways to enjoy their days. From gardening and music, to outings or just a cup of tea and a friendly chat – there’s something for everyone!

The home has a strong sense of community and the team are confident you’ll find the home ideally situated to meet your needs. Whether you require long-term or short-stay care, respite breaks can be pre-booked up to 12 months in advance.

The team warmly welcomes visitors. For more information about the beautiful home, please feel free to give them a call or, better still, go and pay them a visit! They are always happy to discuss how they can best meet your individual needs.

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Care Provided by Barchester Tixover House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ive Alexander (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Tixover House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,276

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Tixover House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to visit at any time without a booking. No testing is needed but it is asked that visitors do wash their hands on arrival. Facemasks will be offered on entry and visitors will be encouraged to wear them (particularly in communal areas) but they are not mandated. Any visitor who is delivering personal care should wear a facemask at that time.


Barchester Tixover House Care Home Reviews (99)

Total of 99, showing 21-40
9.7

Barchester Tixover House Care Home has a Review Score of 9.7 (9.694) out of 10, based on 43 reviews in the last 2 years. Over all time Barchester Tixover House Care Home has 99 reviews.

Overall Experience

  • 67
  • 31
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Date Published

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Review from J R (Friend of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was our first visit to see our friend of sixty-three years. We were warmly welcomed as we arrived and it was obvious to us straight away that our friend felt looked after and comfortable.
Well done.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Nicola B (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provided exceptional support for my mother with Lewy body dementia. The staff were compassionate, understanding and provided personalised care, ensuring her comfort and well-being. They supported her appropriately for three and half years, during this time, her health deteriorated and
they adjusted her care accordingly. Highly recommended.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for your awarding comments and we are truly proud of our team and will endeavour to continue to do the best for our residents. I will share this with our team.


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Review from J R (Son of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am perfectly happy with the care my mother is receiving. Having fallen out of bed, the home has now installed a motion sensor as well as the pressure sensor which seems to have sorted the problem.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for taking the time to leave us feedback. We are truly one big family and are proud of our team, who try their best to enrich the lives of the residents at Tixover House Care Home. I will pass on this lovely review to all our staff.


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Review from Vivien R (Wife of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been here for eight days. He has been well looked after by very kind and gentle carers and management. The food and dining facilities are first-class.
Very happy.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for your time in reviewing us. We are truly one big family and are proud of our team, who try their best to enrich the lives of the residents at Tixover House Care Home. I will pass on this lovely comment to all our staff.


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Review from Gillie B (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my father has received has been super, really super. Everyone is gentle, patient and knowledgeable. Thank you.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you for your review. We value all feedback, as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Kay S (Friend of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is only the second time I have visited the home to visit my friend. We were made very welcome by the staff. The atmosphere of the home is peaceful and friendly. Home from home. Refreshments which were excellent provided as well.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K S (Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived in one of the assisted living bungalows at Tixover Grange for 10 and a half years. During this time I have had a very good relationship with the care home, where I have been made welcome at events, also helping when I could with the residents: baking, card making and chatting with them.
You always get a friendly reception and a cuppa with biscuits or cake!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from N R (Mother of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A faultless experience from start to finish, my mother had a week of respite here. Her first time. The appraisal at home was fantastic and I left Mum with absolutely no qualms. I had been wary of embarking on this journey but I was reassured at every stage and Mum left the care home saying she had had
a lovely stay and she thought it had done her good. Thank you to everyone involved. You are brilliant.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J F (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since Dec 2022, his needs have changed since he moved into Tixover. The management and team have supported us all and explained perfectly the additional care our dad needs. More recently they have been extra supportive and patient which has been a comfort. He's doing well
and we know he is cared for and looked after day and night. He continues to be involved in activities and feels part of the Tixover family.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C M (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear friend came to Tixover House straight from the hospital for his final months. Being completely aware, our friend was able to acknowledge and appreciate the kindness and care shown to him. He often stated how safe and comfortable he felt and could not be anywhere better. From our point of view
visiting Tixover numerous times, its genuine, welcoming, professional, understanding, experienced staff and management are outstanding in the care, welfare and happiness of a loved one. It is the quality of staff and leadership that makes success.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for taking the time to leave us feedback. We are truly one big family and are proud of our team, who try their best to enrich the lives of the residents at Tixover House Care Home. I will pass on this lovely comment to all our staff.


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Review from C B (Wife of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been invited to several of the events at Tixover. My husband spent a week at Tixover and we were very happy with his care. All the staff are friendly and very helpful and caring. Very pleased all around.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you for your kind words. We have a wonderful team as you know and I will pass this message to them. You are always welcome to come in for a chat and for tasty homemade cakes and hot drinks.


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Review from M B (Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident living in the surrounding complex, we get invited to various entertainment put on in Tixover House Care Home, which we thoroughly enjoy and talking to the residents there. The staff are extremely welcoming, helpful and funny! Friendly. Enjoy the teas and cakes etc. Thank you.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for taking the time to complete the review. We would like you to continue to visit us for coffee and cakes with our residents and staff. We are one big family and are proud of our services.


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Review from David W (Son of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother shows a relaxed and content attitude when I visit every week. She understands she is being cared for. Every member of staff I meet shows a good caring attitude towards her and leaves me relaxed about her well-being and safety.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for your kind words. We are a proud team at Tixover and all our staff endeavour to do the best for all our residents.


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Review from Roger M (Cousin of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin is being looked after very well and is enjoying his accommodation.

Reply from Ive Alexander, Acting General Manager at Barchester Tixover House Care Home

Thank you so much for your review. Staff at Tixover are highly dedicated to doing their best to give focused life enrichment to all our residents. We will continue to strive hard to look after our residents to the highest quality of life they deserve.


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Review from Sally B (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care displayed at Barchester Tixover House Care Home every single day is truly exceptional. Every single member of the team goes above and beyond to create a warm, happy and friendly environment.
The food is of a very high standard, rooms are always clean every day and plenty of activities
are provided for residents to join in with when they wish. A huge thank you to all the team who work so hard and really do care so much.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for sharing your experience with us. We are truly a family and are proud of our team who endeavours to try their best to enrich the lives of our residents. I will pass on the feedback to all our staff.


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Review from C F (Wife of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Barchester Tixover House Care Home have always been helpful and caring, both to residents and relatives. They are very patient and always on the lookout if residents need help. They look at an individual's needs to see what suits them best.
The fete was well-organised and enjoyed by all.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you so much for your review. Staff at Tixover are highly dedicated to doing their best to give focused life enrichment to all our residents. We will continue to strive hard to look after our residents to the highest quality of life they deserve.


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Review from Ian M (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So friendly and made me feel welcome as soon as I arrived. Food is excellent, nice to know my mother is looked after.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Hi Ian,
Thank you so much for your kind words. Staff at Tixover feel proud to be providing the excellent care our residents deserve.


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Review from R M (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in America and needed somewhere I could trust to look after my mother as I can only visit once every 3 months. Every time I visit she tells me how happy she is to be living there and how I and the staff are.
The staff often make her laugh and cheer her up. When I am there she checked on at
least once an hour and often more. The staff are very good about keeping me up to date on her medical health by email and the results of all GP visits which is reassuring.

Reply from Ive Alexander, General Manager at Barchester Tixover House Care Home

Thank you for your kind feedback. It is highly valued and appreciated. Your review highlights the person-centred care we provide and the caring nature of our care team. We are very proud of our staff. We look forward to seeing you again soon.


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Review from Una J (Friend of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been welcomed by all staff and the patients seem very well settled and happy.

Reply from Ive Alexander, Acting General Manager at Barchester Tixover House Care Home

Thank you so much for your kind words. Our staff are a proud team who works hard to deliver high standards of quality care at all times.


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Review from W W (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my father has settled in well now since he came in two years ago. He is in good health and happy. It will be nice if he can stay in for longer.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Tixover House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Barchester Tixover House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Barchester Tixover House Care Home is calculated as follows: ( (357 Excellents x 5) + (138 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 503 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Tixover House Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (7)

Ive

Ive Alexander

Job Title: General Manager

Hi, My name is Ive and I am the General Manager here at Tixover House.


We treat people with dignity and respect. As a qualified nurse myself, I’m passionate about the care we provide and use all my skills and experience to support my colleagues in providing our residents with a quality lifestyle and excellent care.


Originally from India, I joined Barchester as an overseas nurse, and with first-class mentoring and training, I progressed to home manager at Tixover House.


Sandeer

Sandeer Fernando

Job Title: Home Administrator

Hello. My name is Sandeer and I am the Administrator at Tixover House. I joined the team here in 2021 and I enjoy working with all my colleagues.


I also like chatting with our residents and making sure I keep all their paperwork accurate for them and their families.


When I am not working I like to spend time with my family and go on trips out.


Tony

Tony Sleight

Job Title: Head Chef

Hello. My name is Tony, and I am the Head Chef here at Tixover House. I have a huge passion for food and believe that meal times are a vital part of our residents’ day. It’s something they look forward to and I'm happy to tailor dishes and menus to meet their wishes.


One of the regular favourites is the homemade Devonshire scones served during afternoon Cream Tea, with fresh cream and strawberry jam, alongside finger sandwiches.


I love spending time with our residents and guests of the home, chatting through their likes and dislikes, and nutritional and hydration needs so I can adapt menus to suit everyone.


Caroline

Caroline Geddes

Job Title: Activities Coordinator

Joined: 2023

Hello, my name is Caroline and I am passionate about creating person-centered activities which ultimately enrich our residents' lives. Through listening and learning what is important to our residents and their likes/dislikes, I can empower residents to continue their hobbies and links in the community which are important to them, as well as learn new hobbies. My main aim is to bring happiness through the doorway daily; spreading smiles, laughter and love - I want to make a difference in the lives of those that we support.


Tony

Tony Bond

Job Title: Head of Maintenance

Joined: 2012

Hello. I am Tony, Head of Maintenance at Tixover House.  I joined the team here in 2012 and my role involves checking all our equipment and utilities are working efficiently. I carry out planned and reactive maintenance of the home and gardens, liaise with contractors and maintain health & safety records. I really enjoy my work and getting to know the residents.


Debbie

Debbie Bond

Job Title: Head Housekeeper

Joined: 2012

Hello. I am Debbie and I am Head of the Housekeeping Team at Tixover House. I enjoy making everyone's rooms as comfortable as they can be and arranging them as residents like them, with homely and personal touches. The Housekeeping Team is vital in making sure our infection control processes are followed, and we have a programme of deep cleaning to ensure all areas of the home are maintained to high standards. We get to know residents really well.


Tracey

Tracey Davidson

Job Title: Administration Assistant/Receptionist

Hello. My name is Tracey and you will find me on the reception desk where I greet visitors to Tixover House and support the General Manager with administration for our home. I joined the team in 2015 and I love working here. I like meeting and greeting family members and other visitors, and being the first point of contact for people seeking care for a loved one. Please ask me anything about the home and let me know how I can help you.