Kimberley Care Village

21 London Road, Long Sutton, Spalding PE12 9EA
Submit a Review
8.5 23 Reviews
  • Kimberley Care Village, Spalding
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Thimbleby Court Care Home
Thimbleby Court Care Home
9.6
Missing logo
Care Homes belonging to Soham Lodge
Soham Lodge
9.6
Member Logo
Care Homes belonging to Thimbleby Court Care Home
Thimbleby Court Care Home
9.6
Show Kimberley Care Village on the Map

Care Provided by Kimberley Care Village

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gill Morgan (Manager)
  • Admission Criteria
    • Private, Local Authority, NHS
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Kimberley Care Village

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,184
    • RESPITE Self-Funded Residential Dementia Care from £1,298
  • (these prices are only a guideline, please contact Kimberley Care Village to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private Car Park


Are you the Owner/Manager of Kimberley Care Village? View your Advertising Options

Kimberley Care Village Reviews (23)

Total of 23, showing 1-20
8.5

Kimberley Care Village has a Review Score of 8.5 (8.502) out of 10, based on 4 reviews in the last 2 years. Over all time Kimberley Care Village has 23 reviews.

Overall Experience

  • 14
  • 7
  • 2
  • 0
  • 0

Date Published

23
2
4
4
19

Review from Marie F (Daughter of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Kimberley Care Village for a year and a half now.
I can not recommend this place enough to people!
My dad has Huntington's disease and they have taken every single step they can to ensure my dad had a safe transition and have completely followed through on promises to make sure
he gets the best care possible.
They have provided two chairs for him already (he moves a lot so they break easily)
It is always clean, tidy, professional in atmosphere and there is always someone to speak to if we have anything we are worried/anxious about.
They have gone above and beyond with service, time, care and listening.
All the staff are beyond compare!
Thank you Kimberley Care Village and all the staff past and present. You are all absolutely amazing and have made my dad so incredibly safe. He loves you all, as do we!
Thank you.

Reply from Gill Morgan, Manager - Kimberley Care Village at Kimberley Care Village

Thank you so much for your review, which means so much to us. It is so reassuring to know that you feel we are providing the highest care and support for your lovely Dad. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlotte B (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, very clean and kind staff. The owner and the manager have gone above and beyond for my mum to ensure she is happy and well cared for. All the staff are wonderful in fact! They make my mum laugh when she's feeling a bit down, they spend time with her, take her out for walks when she's feeling
confused and bring her tea and biscuits between meals. Their communication has been fantastic, I'm able to call for an update whenever I like, myself and my family are made to feel welcome during every visit. My mum is happy and safe and she thinks the food is very good. Can't thank you all enough! I would recommend it to anybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan F (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since being a visitor here for the last 6 months, I have noticed a vast change for the better. This I am sure is due to the caring staff and the incredible management. I have no worries regarding leaving my family member at this home. The care and devotion they give to their patients are second to none.
If you have any queries you just chat to the manager and they are sorted very quickly. I would recommend this home to anyone who needs 24-hour care of their loved ones.

Reply from Gill Morgan, Manager - Kimberley Care Village at Kimberley Care Village

Thank you so much for your kind words, it is very much appreciated and valued.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Son of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving Dad from a previous home he seems much happier. The staff are very friendly and helpful, they all get to know Dad which is good.

Reply from Gill Morgan, Manager - Kimberley Care Village at Kimberley Care Village

Thank you so much for your positive feedback, it means a lot to know you are very happy with the service our caring staff provide to your dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Wife of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management have been absolutely fantastic with the care for my husband. They have gone above and beyond with the care, dignity, and respect for him. Not only have they looked after my husband but they have looked after me and supported me through an incredibly difficult period. I would
highly recommend Kimberley Care Village.

Reply from Helen Walters, Home Manager at Kimberley Care Village

It’s our absolute pleasure and honour to support our residents and their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill D (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely lovely care home. Staff are friendly, empathic, and caring. The home is clean and welcoming. The manager cares for residents and their family. Couldn't wish for a nicer place for mum to be.

Reply from Helen Walters, Home Manager at Kimberley Care Village

Thank you for your kind words. We understand that we are looking after a much-loved relative and appreciate how stressful the process of finding the right home can be. We enjoy seeing our residents and their families become part of our Kimberley family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine P (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for allowing myself, my daughter and grandsons, plus my sister and brother-in-law to visit my mum yesterday. It was lovely to see her, she was especially pleased to see her great-grandsons and granddaughter, maybe not so much myself and sister which I can understand as she thinks we made her
move there. It is obviously the best place for her. I have spoken to various members of your staff especially one who all say she is fine, which as a daughter is all I can ask. Thank you all for all you do, it really is appreciated by us all. Stay safe all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Daughter of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don`t know how to express the gratitude I feel to this care home. My dad passed away here a year ago and then they looked after my mum until she passed away last week. Both my parents had full capacity but they felt safe and secure here, to my mum this was her home. We have had experience of two other
homes - neither could hold a candle to here. The staff are amazing and we will miss them all. I can say a massive thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leslie W (Son of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has some very caring staff. They treated mum with the utmost dignity and it was never too much trouble for them to discuss mum's requirements and how best they would implement them. Always with mum's interests at the forefront. They have a splendid team there and welcome you as a part
of their family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen W (Wife of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We would like to congratulate all the staff and carers at Kimberley Care Village which presents a caring and happy atmosphere. They all work extremely hard to look after and care for the residents. They also give care and attention to the family.
However, there appears to be a shortage of carers as
often the staff are rushed off their feet even though they never grumble and plod on.
The new kitchen and dining room has greatly improved. The cooks do a great job and the food has been improved and enjoyed.
Entertainment could be improved and motivated eg when the line dancers come monthly, they sing and dance and encourage the residents to clap and sing and join in the fun. This needs to be done more often.
Some of the residents do not receive visitors, could volunteers be prepared to visit and talk to them?
XMAS DAY - We stayed with our family for a few hours and the staff were excellent and the food looked delicious. The staff worked hard to make sure everyone had everything they needed. I did notice however that there were no special clothes, crackers or cold drinks but then again it all went well with the carers working very hard. No entertainment afterwards.
XMAS PARTY - The singer was good but left after half an hour. The carers children enjoyed Father Christmas but shame there was no games or sing-song for the residents. Then again, the carers were working hard to entertain everyone. No tea or minced pies available.
The first-floor corridor has only one bathroom/toilet but not available for visitors! The carpets need refurbishing both corridors and rooms. The lounge could be improved. No seat for visitors in the room as it is needed for hoist arrangements.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Stepson of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, Kimberley Care Home is quite good but I think at times this is understaffed. The staff are all nice and I think they do a good job. I wasn't very impressed with the Christmas party or Christmas Day activities.
Residents don't seem to get many activities or days out. Maybe it's staff shortages.

Reply from Nadine Vail, Home Manager at Kimberley Care Village

Thank you for your comments. Further to our conversation regarding these concerns, we tailor our activities to the needs and desires of all our residents and whilst staff may not have been visible when you visited, they will have been around the home caring for our residents. I hope that our discussion offered you some reassurance and look forward to your next visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June E (Respite Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If you need a care home this cannot be bettered.

Reply from Nadine Vail, Home Manager at Kimberley Care Village

Thank you so much for your positive comments June, I know the staff team will really appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allan G (Son of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the care home both in February and December this year. In February I noticed my mother had eye discharge and the eyes were not cleaned.
Today in December however, she had been well groomed and smart in appearance. All staff were friendly and respectful.

Reply from Nadine Vail, Home Manager at Kimberley Care Village

Thank you so much Allan for your comments I will make sure I feed them back to the staff team we really appreciate the support you provide both your mum and the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is second to none. She is always clean and well fed. The staff at Kimberley are all lovely caring people who do their jobs extremely well.
I could not wish for my mum to be cared for any better than she is.
She is the happiest and most content that I have seen her in years.
Thank
you everyone!

Reply from Nadine Vail, Home Manager at Kimberley Care Village

Thank you, Shirley, for your wonderful comments all the staff really appreciate your kind words and positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has expressed to my wife and I how much she enjoys living in this care home.
It has given her security, peace of mind and welcome company.
She enjoys her mealtimes and social interaction with residents and home staff who treat her very well.
Her room is bright, airy and tastefully decorated.
We
are pleased with how the home is managed and with the staff who put their service users first.
We would recommend this care home.

Reply from Nadine Vail, Home Manager at Kimberley Care Village

Thank you so much for your kind words Peter, I will pass them on to the staff who will really appreciate this positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan S (Son of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been at Kimberley Care Village for about one month and I have found that all the staff have been very helpful and always greet you with a smile. The manager has always got a jovial way and informs me what is happening with mother. Also, both duty managers are so helpful and also inform
me of any care issues. The only downside is the home has outside catering. It would be better if they could cook their own food.

Reply from Nadine Vail, Home Manager at Kimberley Care Village

Hi Alan, thank you so much for your kind words. In response to your comments concerning our lunchtime diet (from a specialist food producer for the health and social care sector) the chef's, we employ also provide homecooked breakfasts, teas, cakes and snacks as required. Residents feed back their preferences and menu ideas at our residents meetings and during our customer service surveys. The service really does appreciate your feedback and thank you once more for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary G (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Kimberley Care Village to everyone. It can be very hard to make the decision to pass the care of a loved one to someone else. Kimberley Care Village helped to make this difficult time so much easier. I cannot stress enough how happy I was with all the care my dad received. The whole
experience with the home was fantastic and made his last time there the best it could have been for all of us. Keeping us informed and making us feel part of every decision. All the staff went above and beyond to help him. He loved them all.

Reply from Nadine Vail, Registered Manager at Kimberley Care Village

I would like to personally thank Mary for this review and will definitely pass on her kind words to all the staff at Kimberley Care Home who really do work hard to try to meet each residents specific needs in a very personal way. We all really appreciate these kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol P (Daughter of Resident) published on 29 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went in as respite care, after spells in hospital plus another home these experiences meant we considered where to be Kimberley is designed on level and easily accessible areas with lifts we were difficult early on constantly questioning things mum, we or visitors felt uncomfortable with complaints
now seem insignificant we are grateful for the effort, patience demonstrated in those early days by the staff was exemplary Kind thoughtful giving above and beyond Due to the amount of time spent towards the end of mum's life we were privy daily to workings and realised the service applied at all times not just for visitors The learnings helped Final stage mode of operation was extraordinary the whole team engaged with us, an incredible service the various arrangements required were delivered timely when they felt we could cope We could go on extolling the virtues of these fantastic people anyone contemplating putting a loved one into care Seriously consider here

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter H (Son of Resident) published on 13 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and friendship shown to my elderly mother in the last few months, weeks and days of her life at the Kimberley home in Long Sutton was, without doubt, exemplary. The staff are all lovely people who really look after their guests and treat them as family. My wife and I cannot praise them enough
and they made the quality of mum's end of life as good as it could be. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne H (Daughter of Resident) published on 26 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one I was impressed with the care given to my Mother. I am grateful to all the staff for their kindness which showed constantly. Also, the support given to my father was exceptional. I am forever grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.5 (8.502)

Overview of Review Score

The Review Score of 8.5 (8.502) out of 10 for Kimberley Care Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Kimberley Care Village is calculated as follows: ( (40 Excellents x 5) + (8 Goods x 4) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.669 Points relating to the number of positive Reviews for Kimberley Care Village is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 4 Positive Reviews ÷ 13.6 = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Kimberley Care Village

What types of Care is Kimberley Care Village registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kimberley Care Village provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kimberley Care Village have?

There are 66 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Kimberley Care Village?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kimberley Care Village to the centre of Spalding?

11.6 mile(s) as the crow flies, distance by road may be significantly further.