Altham Court Care Home

Altham Terrace, Lincoln LN6 7SP
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9.4 78 Reviews
  • Altham Court Care Home, Lincoln
Ideally situated on the banks of the river Witham in Lincoln, Altham Court care home supports older people to lead their best lives with personalised residential and nursing care.

With a range of single, premier and en-suite rooms available, there is something for all at Altham Court.

The catering team at Altham Court care home understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals, whether with fellow residents or family and friends. For the warmer months, the café and courtyard garden are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The dedicated and professional care team at Altham Court care home like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with local community groups and schools, to arranging trips around the local area, Altham Court encourages residents to take an active role in the Lincoln community.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, every member of the professional care team at Altham Court is there to help you settle in to your new home, all led by an experienced and compassionate Home Manager.

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Care Provided by Altham Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anna Livsey (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Altham Court Care Home Reviews (78)

Total of 78, showing 1-20
9.4

Altham Court Care Home has a Review Score of 9.4 (9.356) out of 10, based on 8 reviews in the last 2 years. Over all time Altham Court Care Home has 78 reviews.

Overall Experience

  • 61
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Date Published

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Review from John D (Son of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident from June 2022 until he passed away in May 2024 at the age of 98. He loved everyone at Altham Court and they loved him back - it was a real family atmosphere and a special place. Dad enjoyed the banter, loved the food, and felt very well cared for. The care that staff gave him during
his time there, and especially during his final days, was wonderful. The family will always be grateful for this.

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Review from Christine P (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our father was taken care of here for nearly five years, and the experience was overall very positive. Staff mostly attentive, and we were called if there were any problems. Good activities are arranged frequently and residents encouraged to take part. Everywhere very clean and comfortable with a lovely
dining room. Food is good.

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Review from Gareth O (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Altham Court since the death of my father four and a half years ago. He himself was also cared for at Altham Court in the terminal stages of his illness, so I have had direct contact with the care home over a prolonged period. My mother passed away last week at the age
of 97 following a deterioration in her condition, and towards the end, was cared for as a nursing patient.
At all times, the care provided has been excellent, and Mum has been treated with a great deal of empathy, from all members of staff at Altham Court. Early in her stay, she was encouraged and enabled to participate in all the activities, and towards the end, the clinical nursing care was excellent. Of note is that the nursing team are very well networked with the local GP practice, enabling seamless clinical care at a very difficult time.
In my opinion, the clinical/nurse manager at Altham Court provides excellent leadership by example, and the culture at the care home is superb.

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Review from Kathy R (Sister of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister went into Altham Court Care Home for palliative care in the last few weeks of her life. Her room was very clean and bright. All of the staff were very caring, calm and always addressed my sister by her name.
There felt such a feeling of peace in the room and this was down to the excellent
staff and their caregiving.
The staff, on the night my sister passed away, were amazing to us. We can't thank them enough.

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Review from Shona N (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was referred to Altham Court Care Home on 08/08/2023. She was given the opportunity to have a place here with her, sadly, terminal illness. I cannot thank the staff for being so caring and thoughtful for my mum. They all put 100% into caring for my mum. The staff were also so lovely to the family
and caring towards us too. I would highly recommend Altham Court as a fantastic nursing home with all the care and attention given to their patients. Thank you again so much for the care and attention given to my mum. Also, the kindness they gave to the family when my mum sadly passed away on 26/08/2023.

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Review from Julie M (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived in Altham Court for seven weeks before she sadly passed away. During those few weeks, she received excellent care by everyone. As a family, we were always shown kindness and care too! The staff are great, and the home has a lovely, warm atmosphere. Wish Mum had stayed here longer. Thank
you, everyone, for making our lovely mum's last days special.

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Review from C B (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all the staff at Altham Court for the exceptional care they provided and for the kindness they showed Dad in the final weeks of his life. Not only did they look after Dad they looked after us too!

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Review from P S (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed in Altham Court for approximately ten weeks. He received such amazing care here. Nothing was never too much trouble to help us with anything we required, advice, information and guidance. The care staff at Altham Court is like a big family which quickly included us. We will be forever
grateful for this.

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Review from S H (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Altham Court on September 9th 2022, sadly broken-hearted my mum passed away on November 25th 2022. We couldn't have wished for a more superb nursing home for mum to go into. Mum settled straight away. Mum was settled, comfy, happy, safe and very well looked after. We couldn't have wished
for anything else. Thank you so much for looking after mum. Thank you.

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Review from A C (Granddaughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support. Lovely staff and a very clean home. Caring, friendly, atmosphere and staff.

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Review from Lisa H (Daughter of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never ever thought that my mum would have to go into a care home, but when her health deteriorated to the point where she needed palliative care, she was discharged from hospital to Altham Court Care Home. We could not fault the home and the care provided by all staff who were extremely caring and
compassionate to my mum during her last weeks and also to us as a family when we would go see mum every day no matter what time of the day it was. Thank you for everything you did for my mum.

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Review from Donna B (Daughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to relinquish the care of my precious mum to others was the hardest decision we ever had to make when she was end-of-life care so thank god we found Altham Court. The care she and our family received here was the best we could ever have hoped for. The staff were genuinely all so kind and compassionate
and displayed such human warmth right until the end of her life we will always be so eternally grateful for. We were always welcomed day or night to be with her and staff went out of their way for her. Thank you all so very much.

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Review from Margaret H (Daughter of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting the home, the first thing you notice is the cleanliness (no funny smell). The staff always speak and are helpful. Before Covid, there were always activities, and I'm pleased to see some of those returning as they are helpful to my mum because she forgest that even at her age, you can still
enjoy yourself. When the weather is nice, it is pleasant being able to take my mum into the courtyard for some fresh air because sometimes the rooms do become stuffy.

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Review from Julie L (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely caring staff, always responsive to requests, nothing is too much trouble. My mum's room is single-glazed and during the winter the windows are very drafty due to the fact they don't close properly. The staff sealed them with tape and wedged towels around the sill. I don't think this is an appropriate
environment for a 90-year-old person. The room itself is comfortable, unfortunately, the windows are the problem.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Altham Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your wonderful, positive comments on our home and staff team, thank you. We are so sorry the window in your Mother’s room has caused concern and understand that she did not want to move rooms despite being offered to do so. We have arranged for our regional surveyor to visit the home on 4 July 2022 to review all the windows in the home.


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Review from Peter S (Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came here I did not know what to expect but the short time I have been here has been more than my expectations of what a care home was like. I cannot stress how wonderful all the staff were and they could not have been more helpful in every way. I ended up feeling as if I was part of a
big family. I will always be grateful for the way I was treated.

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Review from Sheila T (Resident) assisted by family/friend published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's good, no others to compare to but happy here.

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Review from Marie T (Daughter-in-law of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law is happy and feel she is well cared for here. The staff are kind and helpful. They have helped her stand and hopefully walk. Food looks lovely and she enjoys activities.

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Review from Gillian K (Wife of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of Altham Court has been positive. Since arriving the staff have all been helpful and kind.

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Review from Roman P (Partner of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely clean and fresh odour throughout the Care Home. Well-trained and friendly staff always prepared to listen and help both the resident and family during visiting. Allowed family to assist with her eating at mealtimes which made her feel as if she was in her own home.

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Review from Melanie G (Sister of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother went into this care home for palliative care on a Sunday. When he arrived he said, “it’s like a hotel”. He had a view of the courtyard which is pretty and well kept. His own toilet with basin and chair next to his bed. Unfortunately due to his already emaciated body with the cancer ravaging
his body the staff at the onset attempted to whet his appetite with jellies, yogurts, and soft foods. He was with them a week but the carers took the time to know him, help him and care for him with respect up until his last breath. Don’t get me wrong they were busy, it has 48 rooms and at times if things got more than busy they worked hard at not keeping residents waiting long, I know as I sat with my brother. When he died their kindness did not stop and are prepared to advise in the procedures to follow. Kindness is their motto and it is felt.

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Current Review Score: 9.4 (9.356)

Overview of Review Score

The Review Score of 9.4 (9.356) out of 10 for Altham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Altham Court Care Home is calculated as follows: ( (69 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.633 Points relating to the number of positive Reviews for Altham Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Anna

Anna Livsey

Job Title: Home Manager

Introducing Anna Livsey
Home Manager at Altham Court, Lincoln


“Kind care is treating every Resident as an individual and ensuring
they are supported to live how they want to live and be who they
want to be.”


Anna is a Registered Nurse with over
ten years’ experience in providing care
and support for older people to enrich
their lives. She is a knowledgeable and
dedicated leader who is passionate
about delivering the highest possible
standards in care and quality of life for
Residents.


Anna shares HC-One’s vision in aiming
to provide the kindest care for each and
every Resident. She uses her experience
to motivate her team to deliver care and
support in a way that Residents gain the
most benefit, in a warm and welcoming
home.


She also works hard to arrange events
and activities with nearby schools and
churches and is always keen to include
the local community in life at Altham
Court.


When asked what she enjoys most about
her role, Anna said:


“The best part of my job is definitely the
people – I love getting to know each
Resident and their loved ones.”


Outside of work, Anna is actively
involved with her local church and
enjoys spending time with her family and
friends.


If you would like to find out more
information about Altham Court, Anna
has an ‘Open Door Policy’ and would be
pleased to welcome you for an informal
chat.


Frequently Asked Questions about Altham Court Care Home

What types of Care is Altham Court Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Altham Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Altham Court Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Altham Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Altham Court Care Home to the centre of Lincoln?

1.3 mile(s) as the crow flies, distance by road may be significantly further.