Altham Court Care Home

Altham Terrace, Lincoln LN6 7SP
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9.4 78 Reviews
  • Altham Court Care Home, Lincoln
Ideally situated on the banks of the river Witham in Lincoln, Altham Court care home supports older people to lead their best lives with personalised residential and nursing care.

With a range of single, premier and en-suite rooms available, there is something for all at Altham Court.

The catering team at Altham Court care home understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals, whether with fellow residents or family and friends. For the warmer months, the café and courtyard garden are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The dedicated and professional care team at Altham Court care home like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with local community groups and schools, to arranging trips around the local area, Altham Court encourages residents to take an active role in the Lincoln community.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, every member of the professional care team at Altham Court is there to help you settle in to your new home, all led by an experienced and compassionate Home Manager.

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Care Provided by Altham Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anna Livsey (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Altham Court Care Home Reviews (78)

Total of 78, showing 21-40
9.4

Altham Court Care Home has a Review Score of 9.4 (9.356) out of 10, based on 8 reviews in the last 2 years. Over all time Altham Court Care Home has 78 reviews.

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Review from D M (Husband of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent and helpful.

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Review from A M (Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent and helpful.

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Review from Andrew C (Son of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comprehensive review. All areas of care were covered and explained well in terms of how they were meeting dad's needs.

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Review from John B (Husband of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault this care home. They made you feel welcome and were very caring with my wife.

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Review from A S (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Altham Court was my life saviour, knowing Mum has now accepted, settled, and is enjoying life is a huge relief. Her care has and is exceptional and the staff are aware of how to handle Mum's moods and health issues.

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Review from Carole B (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first had dealings with Altham Court Care Home when my mother-in-law was a resident in 2017/2018. We had nothing but praise for everyone then and the same still applies now as my own mother was admitted in January 2021 due to ill health and has now become a permanent resident. We have always found
all the staff to be extremely friendly caring people who not only have time for their residents but also for relatives as they appreciate we also need support in difficult times which they fully understand and give without question. When Mum came into the home we were told by her doctor to prepare ourselves as she was a very poorly lady. Since being in the care of Altham Court Mum’s condition has improved greatly which we can only put down to the super way she is being looked after by the wonderful staff. She is so settled, loves everything about Altham Court including the 5* variable menu, the activities, made new friends and feels safe in her new surroundings which she calls her home!

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Review from Nigel C (Nephew of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid, the staff have been brilliant. We have been updated regularly and our Aunt has been cared for with kindness and love. We have had regular Facetime with her and been able to see and talk to our Aunt. Following the visiting changes, we have been allowed with all the testing to sit with her
and talk about many things and reassure her that we are still all doing well. The Facetime included her being able to see her great-grandniece for the first time. She has been so happy being able to meet me. The staff have made her feel wanted and happy. She has been dressed nicely and her hair has been kept cut and tidy. She has even put on weight!

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Review from Sue P (Daughter of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care received from all staff.

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Review from Charles B (Husband of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Altham Court was selected after research by my eldest son who has had 30 years experience as an area manager of nursing homes and later as an area inspector. After picking 9 homes and their reputation in this area he visited 5 of them and picked Altham Court. The decision turned out to be correct. I
have informed all the private lodges local to Lincolnshire and have had, as a result, several residents coming to Altham Court.

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Review from A D (Sister of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Altham Court since December 2019. I can not thank the team enough. They truly are brilliant. He is cared for so well and always clean and treated with respect. I cared for him before he came here and they have given me peace of mind and reassured me to know he is in good safe
hands. Thank you

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Review from M L (Son of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good service with Covid 19 going round.

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Review from S C (Mother of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my son came into Altham Court in Dec 2019 he has been well cared for kept well. Staff are always nice and friendly and he says he is well looked after. I think they have coped very well during the Covid 19 pandemic.

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Review from Paula O (Daughter of Resident) published on 14 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Altham Court for a break as her bathroom was being renovated, again she had a great stay and was cared for brilliantly, a fantastic place with great staff, thanks. Would highly recommend as great facilities.

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Review from Patricia H (Wife of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Given the very unusual circumstance around COVID-19 coinciding with my husband's end of life care, the care, genuine compassion of this staff and kindness showed primarily to my husband but also to me and my family was second to none. My husband's dignity and privacy was maintained. My family were fully
informed and we were given the opportunity to share precious time, Thank you.

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Review from Wendy M (Sister of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister spent about four weeks in Altham Court after being diagnosed with a brain tumour.
I cannot thank the staff enough for their care and support through this very difficult time until her death.
Respect, empathy, support and professionalism were given with an appropriate amount of humour and
caring. Accommodating hordes of visitors and even my sister's beloved dogs visiting. It all made hers and our last few weeks bearable.
Thank you.
PS, bathroom drains need attention, it would make the staffs lives easier!

Reply from Diane Kerwin, Hospital Liaison Team at Altham Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your lovely words regarding our staff who we know work hard to deliver kind care at all times. We are so pleased your experience with your sister at our home was one you will remember as being positive at a most difficult time. I am pleased to share the shower room has been reported for repair.


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Review from K C (Wife of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful nursing home - Altham Court.
From arrival to my husband 'passing', we were treated with love, dignity and respect. Beautiful and peaceful surroundings. Wonderful meals and all rooms clean.
I would call it a 'smiley' place, all staff happy and treated equally.
Thank you all for making
my husband's final days so lovely.

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Review from Vanda M (Daughter of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted here very poorly, as she could no longer be cared for in hospital and couldn't go home as she needed special care for the time she had left. We looked at Altham Court and then she was admitted, a heartbreaking decision but had no fear or hesitation about our mum going there. The
care she was given and care for us as a family was wonderful, all the staff so kind and caring. Thank you. Highly recommended.

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Review from S T (Grandson of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home all around. Extremely friendly staff, great variety of food. Nanna didn't get involved in activities but there was always a good selection. The rooms are perfect in every aspect. I would strongly recommend Altham Court to anyone. Thank you for everything you all did for my nanna.
She loved you all!

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Review from E P (Granddaughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care given to our nanna during her stay at Altham Court.
She was always treated with utmost dignity and respect. Nanna couldn't fault the food/drink and said she had never eaten so much! The home was always clean, smelt fresh and we always received a warm welcome from staff. Thank
you.

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Review from J L (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was diagnosed in Sep 19 with a terminal illness, he had never been ill before and for many weeks was still able to live in his sheltered housing with my help. He suddenly deteriorated and agreed he needed to be in a nursing home and lived at Altham Court for his last 2 weeks, disintegrating
rapidly. The staff were marvellous, many went the extra mile, especially the domestic and laundry staff. They were kind and patient with dad and all the family. He died at peace.

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Current Review Score: 9.4 (9.356)

Overview of Review Score

The Review Score of 9.4 (9.356) out of 10 for Altham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Altham Court Care Home is calculated as follows: ( (69 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.633 Points relating to the number of positive Reviews for Altham Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Anna

Anna Livsey

Job Title: Home Manager

Introducing Anna Livsey
Home Manager at Altham Court, Lincoln


“Kind care is treating every Resident as an individual and ensuring
they are supported to live how they want to live and be who they
want to be.”


Anna is a Registered Nurse with over
ten years’ experience in providing care
and support for older people to enrich
their lives. She is a knowledgeable and
dedicated leader who is passionate
about delivering the highest possible
standards in care and quality of life for
Residents.


Anna shares HC-One’s vision in aiming
to provide the kindest care for each and
every Resident. She uses her experience
to motivate her team to deliver care and
support in a way that Residents gain the
most benefit, in a warm and welcoming
home.


She also works hard to arrange events
and activities with nearby schools and
churches and is always keen to include
the local community in life at Altham
Court.


When asked what she enjoys most about
her role, Anna said:


“The best part of my job is definitely the
people – I love getting to know each
Resident and their loved ones.”


Outside of work, Anna is actively
involved with her local church and
enjoys spending time with her family and
friends.


If you would like to find out more
information about Altham Court, Anna
has an ‘Open Door Policy’ and would be
pleased to welcome you for an informal
chat.