Altham Court Care Home

Altham Terrace, Lincoln LN6 7SP
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9.4 78 Reviews
  • Altham Court Care Home, Lincoln
Ideally situated on the banks of the river Witham in Lincoln, Altham Court care home supports older people to lead their best lives with personalised residential and nursing care.

With a range of single, premier and en-suite rooms available, there is something for all at Altham Court.

The catering team at Altham Court care home understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals, whether with fellow residents or family and friends. For the warmer months, the café and courtyard garden are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The dedicated and professional care team at Altham Court care home like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with local community groups and schools, to arranging trips around the local area, Altham Court encourages residents to take an active role in the Lincoln community.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, every member of the professional care team at Altham Court is there to help you settle in to your new home, all led by an experienced and compassionate Home Manager.

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Care Provided by Altham Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anna Livsey (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Altham Court Care Home Reviews (78)

Total of 78, showing 41-60
9.4

Altham Court Care Home has a Review Score of 9.4 (9.356) out of 10, based on 8 reviews in the last 2 years. Over all time Altham Court Care Home has 78 reviews.

Overall Experience

  • 61
  • 16
  • 1
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Date Published

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2
8
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Review from J S (Friend of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and neighbour has been a resident for nearly four years.
Since HC-One have been looking after the care home, the general atmosphere has improved.
The staff are cheerful, chatty and friendly.
There is a warmth and welcome that has permeated through. My friend is happy and content. Everyone
is smiling and appears to be settled.
Many thanks for creating this.

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Review from M L (Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the clerical staff who keep us all informed of our care etc. to the nursing staff both day and night duty, all the carers, the cleaning staff. The cooks who do us such wonderful meals, the kitchen staff who help. Our laundry staff who look after our clothes and bring them back nicely ironed. I
thank everyone for the good work they do and also the people I haven't mentioned. Many thanks to them all.

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Review from A S (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit when I went to view Altham Court on behalf of my mum I found it to be a warm, welcoming and clean environment. Since mum moved in she has been treated with kindness and dignity and staff very friendly and supportive to mum and her family and friends and it gives us peace of mind
knowing that mum is safe and has the best nursing care she deserves 24/7. Thank you, everyone, at Altham Court.

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Review from Lynne O (Daughter-in-law of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home always looks clean and welcoming. The staff are friendly and helpful and nothing seems too much trouble. If my mother-in-law needs an appointment at the hospital and we are not able to get due to work commitments and living one and a half hours away, then a member of staff always attends with
her. The food always seems good and we have had lunch with her for a small fee. The activities are interesting and plentiful. There is a lovely garden area to sit in. I fully recommend this home!

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Review from Audrey C (Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, staff are most helpful to me. I cannot really find anything much to complain about. It's much nicer than other homes in Lincoln.

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Review from Penny S (Daughter of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very caring and especially kind staff thank you.

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Review from Carol H-P (Daughter of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has terminal cancer but is smiling and content being at Altham Court. All the carers I have met are kind and professional. I live in America and can't be there as much as I would like, it's so comforting to feel Mum is safe and in the Great hands of the ladies at Altham Court. Thank you so much.

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Review from Rose O (Friend of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend died in the home in May. All the staff showed exceptional care and dignity to my friend not only nurses also kitchen staff and domestics. Also, everyone was a support for myself and my husband and we really appreciate it at a very sad time.

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Review from J H (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This reflects the care in the last month of life and I compliment the staff in their caring attitude especially their concern and comfort given to the family.

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Review from Caroline D (Daughter of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came here for End of Life care. I didn't view prior to admission. From the very first phone call, the staff were warm, caring, friendly and professional. The home feels and looks like a top hotel. No sitting in chairs lined against the walls here. Never saw a miserable face. The residents are
treated with respect, you can have as much privacy as you want.
Family are treated just the same, no restrictions, we even took Mum's dog too. My only regret was not being able to get her in there sooner.

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Review from Patricia A (Friend of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions were welcoming and staff proud to show my family around the home. The resident at 96 seems to have settled as well as he can at 96.
His needs are well cared for and visitors are made welcome by all staff.

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Review from John H (Husband of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with the care and attention given to my wife at all times.
It is clear all staff have a cheerful, professional demeanour, showing a caring attitude.
The rooms are always clean, airy and welcoming.
The food is varied and well cooked.

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Review from Eve B (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Altham Court any higher. 1000 stars wouldn't be enough for all the kindness, care, compassion, dignified and professional care shown to my mum during her palliative care. The above was also extended to all of our family.
Altham Court staff are definitely one in a million and I
couldn't be any more thankful or grateful. Nothing was ever too much trouble.

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Review from A U (Husband of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Altham Court is a very welcoming and friendly home. Nothing was too much trouble.
The care for my late wife was excellent.

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Review from Annabelle S (Granddaughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When our terminally ill granny got brought to Altham Court we instantly felt relieved she was in the right place. All the staff went above and beyond to help granny, especially on her final few days. Even to the extent of caring to the family with food, drinks FOC and freeing up spare rooms for us to
rest in.
Thank you so much, you are all truly amazing people.

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Review from Paul C (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express highly enough how grateful I am to the staff and also fellow residents for all the care and compassion shown towards Mum during her time here. The staff went above and beyond duty to make both Mum and the family feel welcome and cared for. It felt so much more like a family than a care
home. Mum's final days of life were spent in such a loving environment.

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Review from Michael N (Respite Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff could not do more very very kind. 150/100 a very big thank you god bless xxxxxx

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Review from Brenda M (Wife of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our time and experience with Altham Court has been second to none. I realised my husband would not mix or participate in any activities so could not comment in this area.
However, would love to think we could use your facilities again. Thank you.

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Review from Joy B (Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy place with good standards.
Care staff are 95% caring, thoughtful, helpful.
Admin staff very helpful and understanding.

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Review from Maisie H (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this place "Altham Court" a really lovely, friendly caring place. The staff do their very best for us, all under pressure as really I think that it is understaffed, they work very hard.
The food is good home cooked and presented very well.
The rooms are kept clean and are a pleasant outlook.
Overall, very good.

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Current Review Score: 9.4 (9.356)

Overview of Review Score

The Review Score of 9.4 (9.356) out of 10 for Altham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Altham Court Care Home is calculated as follows: ( (69 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 94 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.633 Points relating to the number of positive Reviews for Altham Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 8 Positive Reviews ÷ 9.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Anna

Anna Livsey

Job Title: Home Manager

Introducing Anna Livsey
Home Manager at Altham Court, Lincoln


“Kind care is treating every Resident as an individual and ensuring
they are supported to live how they want to live and be who they
want to be.”


Anna is a Registered Nurse with over
ten years’ experience in providing care
and support for older people to enrich
their lives. She is a knowledgeable and
dedicated leader who is passionate
about delivering the highest possible
standards in care and quality of life for
Residents.


Anna shares HC-One’s vision in aiming
to provide the kindest care for each and
every Resident. She uses her experience
to motivate her team to deliver care and
support in a way that Residents gain the
most benefit, in a warm and welcoming
home.


She also works hard to arrange events
and activities with nearby schools and
churches and is always keen to include
the local community in life at Altham
Court.


When asked what she enjoys most about
her role, Anna said:


“The best part of my job is definitely the
people – I love getting to know each
Resident and their loved ones.”


Outside of work, Anna is actively
involved with her local church and
enjoys spending time with her family and
friends.


If you would like to find out more
information about Altham Court, Anna
has an ‘Open Door Policy’ and would be
pleased to welcome you for an informal
chat.