Review from Sylvia S (Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience

I have been very well treated in the care home and I found the staff and everyone very helpful. The food was excellent. I will recommend Altham Court for any of my friends or neighbours who may need care here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita H (Friend of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience

There are some aspects that I cannot comment on because my friend was only in the home for a period of 5 days. In that time, however, what I witnessed was all good. In that time, all of the staff were accommodating to his needs. A very pleasant home, inside and out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V L (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Altham Court for 7 months.
The care she receives on a daily basis is second to none. Every member of the team are friendly and always speak. She is so settled in her new home and enjoys chats with staff and friends. Nothing is too much trouble, thank you to all the team

for making our lives and mum's so much better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew M (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience

Excellent service/care from all members of staff. The home is clean, bright, welcoming. We wouldn't hesitate to recommend this care home for their relatives. Fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison W (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

My Mum has been a resident at Altham Court for the last 3 months. The home is light and airy and the staff are friendly and welcoming. On staff handovers, there does sometimes seem to be a long wait for residents who have pressed their call button. However, my Mum feels safe and cared for at Altham

Court. The staff treat all residents with care and dignity and the food is excellent.

Reply from Clare Sheehan, Careline Advisor at Altham Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. I am pleased to share we are currently trialling a new system at hand over time to ensure more staff are available to answer call bells to reduce wait times. Thank you for your lovely comments regarding our Home and staff team who as you know, work hard to deliver quality kind care. You are very welcome to liaise with Home Management should you wish to discuss any concerns you may have, we are always happy to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A H (Brother of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

Everyone was very helpful. We live over 100 miles away but were regularly kept informed. All the staff were very accommodating.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience

Probably as a result of staff turnover, during shift changes requests for specific actions are not always carried out. This is a particular concern at the moment as my mother is not able to communicate her wishes. On the whole, the care is good.

Reply from Clare Sheehan, Care Advisor at Altham Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. We have taken on board your concerns regarding staff at turnover periods. So as to rectify this we will discuss this with all staff at handover times, during flash meetings and supervisions to ensure that staff are always available to support and provide continuity of care for our residents. Please do not hesitate to liaise with home management if you have any other concerns so that we can assist to resolve.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

Dad has settled in very well, considering his determination not to be in a care home. However, Altham Court is amazing, spotless, plenty of activities to entertain, and food is excellent. The staff are also excellent, very caring, thoughtful, nothing too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline T (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience

My mother was in Altham Court in Lincoln I cannot really describe how well she was looked after as all the staff treated her well. I visited her every day and staff and management always answered any questions I put to them and also grew fond of us both and we visit them frequently still, we love them

all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Wife of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience

The caring of my husband is second to none cannot fault in any way.
Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V L (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

My mum has settled very well into Altham Court.
All the staff are amazing with her and always ensure that she has what she needs especially with foods as she loves her jaffa cakes and crackers, so if not wanting a main meal she is offered her favourites.
The home is beautiful and clean and I am always

made welcome whenever I visit.
Well done to a brilliant team and thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

Mum had to spend time here for convalescence with Osteoporosis. The home was very clean, warm and comfortable. Staff friendly and obliging. Mum's stay covered the festive period and the staff made it as special as possible with carol singing, festive food, costumes and decorations. Any 'niggles' were

dealt with quickly and efficiently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne C (Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

Given my fragility, including vertigo, when I was discharged from hospital, I came to Altham court with no knowledge of what to expect.
However, I have experienced support from all staff, both functionally and empathically, with the highest level of care and compassion.

Reply from Jayne Duck, Customer services administrator at Altham Court Care Home

Thank you for your review. I'm glad to hear that you have experienced support from all our staff and hope that you have settled in to our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert S (Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

Arrived as usual late afternoon, still met with smiles and efficiency. Booked into a room well presented and totally adequate for my needs. All staff were friendly and welcoming although late in the day for them. Facilities are good and well looked after. Food and drinks are plentiful, well cooked with

a good variety. At this point cannot find fault. Any problems seem to be handled quickly without fuss.

Reply from Jayne Duck, Customer services administrator at Altham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Sister of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience

Altham Court responded with care and efficiency when I phoned to request a space for my 90-year-old sister, who was to be discharged from the hospital with care at home twice a day. She had broken vertebra and existing spinal problems and she was worried about her safety and mobility, so was I.
The

staff at Altham Court arranged a swift assessment and my sister went there later the same day. Her room was comfy, nursing care and particularly admin staff were thoughtful and welcoming.
The stay there meant that my sister left much more confident to go into a respite situation that she had been in before nearer her home.

Reply from Emily Wilson, Customer Service Administrator at Altham Court Care Home

Thank you for your lovely review, we appreciate your feedback. We are pleased to hear about your positive experience with Altham Court, I will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeremy C (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother broke her pelvis and needed care until fit to return home. As a parish priest, I visit many care homes in the course of my duties so when faced with the choice, I immediately thought of Altham Court Care Home. The leadership ensures all staff are conscious of the importance of treating residents

as individuals and with dignity. The rooms are well designed, not glamorous, but that leaves room for resident's items. The smell is of chemical cleanliness, at worst, which is much better than most and cleanliness and maintenance is a high priority. There are a wide range of activities and a wonderful setting where people can sit outside in safety.

Reply from Simone Berkeley, Customer Service Advisor at Altham Court Care Home

“Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience

My mother spent her last two weeks before passing away at Altham Court.
The care that was provided by the staff was extremely good. She was treated with dignity and kindness.
A staff member was always on hand to talk to about any concerns with my mother.
I know for the last two weeks of her life,

she was happy there and that in itself means a lot.

Reply from Emily Wilson, Customer Service Administrator at Altham Court Care Home

Thank you for sharing such a lovely review. I am so pleased that the home was able to support your Mother and provide her with the care she needed. I will pass on your kind comments to the home's manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan P (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience

Following admission to Altham Court in April 2016 for a period of respite, my mother's placement was made permanent later in the year due to her complex medical needs. I cannot fault the care she receives and having immediate access to nurses who are on the premises 24/7 is vital. My mother settled

in very quickly and now considers Altham Court her "home". She is treated with kindness, courtesy and dignity and I have peace of mind knowing this. I can visit anytime I wish and there is always a member of staff available should I have any concerns.

Reply from Jayne Duck, Customer services administrator at Altham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Altham Court Care Home

Care Provided by Altham Court Care Home

Good to Know

Facilities