Review from Liz H (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience

This is a good home, and they cope well with many challenges. The nursing team and the management work well and hard. They get to know the families, and this ensures that the care provided meets the needs of the resident but also alleviates worries and bespoke the best for everyone. Recent upgrades

and improvements to the rooms and fabric of the building show how the care is continued even in the hardest of times, and everything is done to maximise the health, safety and comfort of residents, staff and visitors.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Thanks for the lovely feedback; we will make sure your kind words are shared with the team.

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Review from Susan B (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience

My mum has been in care at St Andrew’s for a year now. Mum is bedridden but receives great compassionate care from all staff.
I live overseas but have visited Mum twice since she became a resident.
I ring during the night and always get to speak to a nurse about how Mum is. When I myself get old

and have Dementia, I want St Andrew’s to care for me.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Thanks for the lovely feedback; we will make sure your kind words are shared with the team.

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Review from Maureen V (Wife of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident of St Andrew's for only one month, but I have found the staff were happy to help me by caring for him and myself when needed. The home itself is secure and seemingly well-run. I have had no complaints so far.
He has settled down and seems content in his surroundings

(he has been diagnosed with mid-dementia); the staff are quite aware of this and are able to deal with all that this entails, and I am happy to leave him in their care because of our situation.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Hello, and thank you for your response, we really do try our best to meet the needs of our residents, and I am glad that we are meeting your expectations.

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Review from Janet P (Sister of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience

My brother has been in St Andrews for eight months now, and his care has been fantastic. They are kind and professional, even when he is in a bad mood. Nothing is too much trouble, and they keep me informed about any ongoing health issues. The home is very clean, bright and welcoming, making it lovely

for the residents as well as a beautiful place to visit.

Reply from Catherine Egley, Senior Support Manager at St Andrew's Nursing & Care Home

Thanks for the lovely feedback; we will make sure your kind words are shared with the team.

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Review from J E (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience

All involved in the care of my mother through a very trying time for our family did it with empathy and understanding. Knowing the matter was dealt with in a positive light made it much easier for all.

Reply from Carly-Jo Tscherniawsky, Recruitment Support at St Andrew's Nursing & Care Home

Thank you for submitting a review on St.Andrews. I will pass on your feedback to our team members.

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Review from Susan L (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother was a resident for the last 18 months of her life, and I can honestly say that St Andrew's is a wonderful, caring and loving place. All the staff were extremely loving and caring. I was upset not to be able to visit Mum during Covid but felt comfortable knowing she was in a safe place.

Reply from Carly-Jo Tscherniawsky, Recruitment Support at St Andrew's Nursing & Care Home

Thank you for submitting a review on St Andrew's. I will pass on your feedback to our team members.

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Review from Susan H (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience

My mum was originally sent to St Andrew's for respite after being in hospital. She is too poorly to ever go home again. I was worried about her going into care but this place is a little gem. The staff are wonderful and really kind. My mum is so well looked after. Our family couldn't have wished for

anywhere better.

Reply from Rachel Marsh, Home Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to leave us feedback and for your kind words. I will pass this on to the rest of the team to make sure they are aware of the comments you have made.

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Review from M W (Son of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

Excellent!
Nobody wants to place their mother in a home, and it broke my heart to have to due to the care she needs and deserves.
St Andrews has been from day one, like an extended family for Mum.
Having looked at several other homes in the area, this shone through and Mum has been a resident for

over a year.
They treat her with the same respect and care as if she was their own relative, which has been a huge comfort when physical visits were paused for covid.
They arranged distanced visits when allowed and built a pod so safe visits could resume asap.
They have a great team with constant and varied activities.
They have definitely treated and continue to treat Mum with utmost respect and dignity always updating us, and we can contact Mum via phone anytime. Visits are scheduled due to covid, so all families get a chance, but are as regular as I want.
Perfect team.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you so much for taking the time to write us such a lovely review; it really is appreciated. I will make sure to pass on your feedback to the rest of the team.
Thanks again.

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Review from Christine S (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience

All staff are very friendly and caring. I can ring and speak to Mum at any time or just ask how she is and leave a message. They have built a pod inside for us to make visits on an appointment basis during these trying times.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you so much for taking the time to write us a review, and for your kind comments about the team. I will make sure to pass these on. Thanks again.

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Review from Lorna F (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience

My stepfather has been very well looked after at St Andrew's. The care staff are excellent, and he has always been looked after efficiently but with compassion.

The staff are all very friendly and approachable. Residents always look well cared for and happy. I would recommend St Andrew's to anyone

looking for an excellent care home.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to write us a review, it is really is appreciated. I will make sure to pass on your feedback to the rest of the team. Thanks again.

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Review from A R (Daughter of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been in St Andrew's nursing home for several years and is very happy and settled. She is very well looked after, and as a family, we are extremely pleased with the wonderful care she receives. We have no worries or concerns, which is much better than previous homes. Mum is really happy here.

The staff are brilliant with her and have worked amazingly hard through Covid restrictions.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you so much for taking the time to write us a review, and for your lovely comments. It really is appreciated, especially at the moment. I will make sure to share your feedback with the rest of the team. Thanks again.

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Review from Mary B (Wife of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience

My husband is a resident at St Andrew's Nursing and Care Home and I can't praise the manager and all the caring staff for looking after my husband enough, I've every faith in them all. I would highly recommend St Andrew's. The staff are always laughing and full of fun which is lovely considering the

jobs that they have to do. Thank you, everyone, for your care. I feel very relaxed knowing he's in good care.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you so much for your review and for your really kind comments. I will make sure to pass them onto the whole team as I am sure they will really appreciate it. Thanks again.

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Review from Sheron C (Sister-in-law of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

From the first step inside St Andrew's you get a 'good feeling'. It is clean and tidy without the awful smell that many care homes have. The staff didn't recognise me so asked who I was visiting and escorted me to my sister-in-law's room. The room was lovely with a fabulous feature fireplace, high ceilings

and very nice decor. It was very clean and the large window let in plenty of light. The staff that came into the room on regular occasions were extremely friendly and jolly. I left St Andrew's feeling very satisfied that my beloved sister-in-law was definitely in the best place. I made a crochet rainbow bunting and contacted the home to see if it could be hung in the room and they were more than happy to do so. During the awful time of being unable to visit, it's reassuring to know that the residents are all being looked after so well. The staff are definitely going above and beyond with regular videos and photographs.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you so much for taking the time to write us a review, and for your lovely comments. It really is appreciated, especially at the moment. I will make sure to share your feedback with the rest of the team. Thanks again and we look forward to seeing you as soon as we are able to have visitors.

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Review from Janet T (Daughter of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience

Staff are friendly and caring to residents and relatives and go above and beyond in their duty of care and the consideration they give to the residents. Activities and entertainment provided for the residents are varied and a lot of thought goes into the weekly entertainment programme which is currently

being provided by the staff and they are doing an excellent job. There is always someone on the end of a phone to answer your enquiry and reassure you and comfort you when necessary. Residents always appear happy and well cared for. Well done St Andrew's keep up the good work.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you so much for taking the time to write us a review, and for your lovely comments. I will make sure to share them with the rest of the team, who I know will be thrilled. Thanks again.

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Review from Sally (Niece of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience

All the staff are caring and friendly and helpful, making a great family feel to the home. The staff go out of their way to entertain and keep the mood happy in the home.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you so much for taking the time to write us a review, I will make sure to share this with the rest of the team. I know it will give them a lift, especially at the moment.
Thanks again.

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Review from Philip E (Son of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience

Staff are very helpful and caring. Overall rating well deserved for their recent inspection. Lovely Home.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to write us a review, I will pass on your comments to the rest of the team. Thanks for your warm wishes on our most recent CQC report, we are thrilled with the result. Thanks again.

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Review from Maggie K (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience

My mother is happy and well looked after at St Andrew's. They do so much with the residents and are always stimulating them with lots of exciting things to do. She loves the food too. I feel she is safe and any medical needs met straight away. Thank you St Andrew's.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to write us a review and for your kind comments. We really appreciate it and will make sure to pass on your feedback to the rest of the team, especially our Activities Coordinator who I know will be thrilled with the feedback. Thanks again.

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Review from A D (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

What an amazing care home. Every single member of staff was fantastic and really cared about my mum. They treated her with dignity and respect at all times. Thank you so much.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you so much for taking the time to write us a review. It is lovely to read such kind comments, I will make sure to pass them onto the rest of our Team. Thanks again.

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Review from R A (Daughter of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience

My mum has been a resident at St Andrew's for over 18 months. The standard of care delivered by the friendly, helpful and professional team has been very high.
I know that the team strive to make St Andrew's feel like a proper 'home' and not an 'institution'. This is something that they achieve through

their hard work, positivity and excellent team spirit. Thank you.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to write a review, we really appreciate it and thank you for your lovely comments about our staff team. I will pass them on to the rest of the team who I know will be thrilled. Thanks again.

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Review from Peter C (Husband of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience

My wife receives professional, compassionate and kindly care.
We, the family, were treated with respect and consideration and many small kindnesses.
We are so pleased that my beloved wife spent her dying days so well cared for.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to write a review and for your touching comments, both myself and the whole team really appreciate it.

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