Review from Wendy G (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

I have found the care home team to be fantastic it really has a happy vibe. Everyone is friendly, helpful and very supportive. I have been in many times and heard lots of laughter.
My dad's room has been kept very clean and the home itself doesn't smell stale or of food. My dad has been well cared

for and his needs have been met a massive thank you.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you very much for taking the time to write a review - your lovely comments are much appreciated. It's fantastic to hear that your Dad is happy with us, I will make sure to pass your feedback onto the rest of our team. Thanks again.

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Review from Linda L (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in St Andrews since August 2018 she is 101. All the staff I have met have been very friendly and treat the residents with warmth, care and respect. The home is clean and well maintained. The food is of very good quality. It gives me great piece of mind knowing my mum is

being cared for in this home by such wonderful staff.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to write a review and your comments, we are thrilled with your feedback and know the rest of the staff team will be too! I will make sure to pass your comments on. Thanks again.

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Review from Teresa M (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience

Pleasant, friendly staff. Welcoming atmosphere.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for writing us a review, your feedback is much appreciated and I will pass it on to the rest of the team.

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Review from Sara D (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience

My mum moved into St Andrews just before Christmas as she was no longer safe in her own home or able to care for herself. Whilst the last couple of months have been difficult for Mum, the care that both Mum and I have received at St. Andrews has been excellent. All staff, whatever their role, have been

kind and helpful. Mum is eating well and looks more like her 'old' self. I feel that any requests I have made have been dealt with and am confident that Mum is safe.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to write a review and for your lovely feedback. I will pass it onto the rest of the team.

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Review from Elaine B (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in St Andrew's since approx 2002 and they have always looked after her superbly.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to write us a review and for your comments, they are much appreciated. I will make sure to pass on your feedback to the rest of the team.

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Review from Terry R (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

The home continues to provide care and accommodation for my aged mother to the standard I would expect (and what she self-funds for).
She is unable to mover herself, is deaf and has dementia. She is treated with dignity and genuine affection by most of the staff.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to leave us a review and for your comments. We work hard to ensure the highest standards for our residents. I will pass on your feedback to the rest of the team.

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Review from Ian J (Husband of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience

My wife was admitted to St Andrew's Nursing & Care Home in April 2018 with early onset dementia. Since then she has been very well looked after by all the staff, who have provided her with the care and attention she has required. A very pleasant nursing home, the staff are always pleasant and welcoming

when we visit her and she feels “at home” in these surroundings. The home is maintained to a very high standard, clean and a pleasure to visit. Recently (2018) a patio area with a secure gate was opened so residents could sit outside if they wished to, which was a nice addition to the home. Our dogs are regular visitors and the residents really enjoy their visits. Overall a very nice welcoming nursing home.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Many thanks for taking the time to review our care home and for your lovely comments. Our team of staff passionately believe that our residents should receive the highest standard of care and consideration and work hard to achieve that, whilst maintaining the personal touch. I will pass on your feedback to the rest of our team.

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Review from Colin C (Son of Resident) published on 23 November 2018
Submitted via Website • Report

Overall Experience

Since the admission of my mother during October 2018, both myself and our family have admired the excellent care she has received.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Many thanks for taking the time to review our care home. We are very pleased to hear that your mum is happy in the home. Our team of staff passionately believe that our residents should receive the highest standard of care and consideration and work hard to achieve that, whilst maintaining the personal touch.

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Review from Lorna F (Daughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience

Excellent overall care of my Stepfather, he seems very settled and the care staff take care of him very well. St Andrews when I visit is always bustling and the atmosphere is a happy and friendly one.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to write this review. We believe all our residents should receive the highest standard of care at all times and really appreciate your comments.

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Review from Robert A (Husband of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

From her admission in March, my wife has settled very well with the valuable assistance from all the really pleasant staff. Is constantly "homesick" which clearly isn't realistic at present but the staff are well aware and encouraging her with understanding. Difficult to expect to find as friendly and

helpful care home anywhere else!

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you very much for taking the time to complete the review of St Andrew's. We appreciate your comments and are delighted to hear that you feel your wife has been well looked after. Our team of staff passionately believe that our residents should receive the highest standard of care and consideration in a comfortable environment which we strive to achieve at all times through a professional, cheerful and personal approach.

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Review from N M (Daughter-in-law of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

Father-in-law has been in St Andrews for a year now and has been treated with dignity and respect. He really enjoys the food. All the staff are lovely, especially one lady in particular.
Only one complaint sometimes have to wait a while to get in/out but understand they are busy.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Many thanks for taking the time to complete a review of St Andrew's. We are delighted that you feel your father-in-law is being well looked after. Our team of staff passionately believe that our residents should receive the highest standard of care and consideration which we strive to achieve at all times through a professional, cheerful and personal approach. A wide and varied programme of activities is available within the home during the week.

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Review from Michelle B (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

All the carers are kind and can't do enough. The home seems clean and the food good. The staff have, or are doing their best, to create a loving home for the residents.

Reply from Stella Woods, Manager at St Andrew's Nursing & Care Home

Thank you for taking the time to complete a review of St Andrew's. We appreciate your comments and are delighted to hear that you feel your Mum has been well looked after. Our team of staff passionately believe that our residents should receive the highest standard of care and consideration in a comfortable environment which we strive to achieve at all times through a professional, cheerful and personal approach.

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Review from Kevin S (Son of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience

We have had a very good experience with the care given to my mother. The staff are very friendly and professional.

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Review from Pennie H (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

All staff I have come in contact with have been very friendly. Any questions have been answered and dealt with efficiently. My mum has a lovely room and is happy. She is coming on really well. The meals are good and varied. You have a choice each meal time. My mum is fussy but loves the meals provided.
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the cleaners, cooks to the nurses. All lovely, friendly and professional. Nursing care is very good.
I never feel a nuisance when I ring.

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Review from Jacqueline G (Daughter of Resident) published on 13 July 2017
Submitted via Website • Report

Overall Experience

My mother has been at St Andrew's since July 2017 and I can not speak highly enough of the love and care she has received during that time. I am sure that the time that she has spent there has enhanced and increased the time that she has had left to her.

That care was also extended to myself and

family members who visited her.

Sadly, she passed away on Monday 10th July and the care we all received during the final days of her life was second to none.

I would like to congratulate St Andrew's on the calibre of all the staff who work there and thank them all for their hard work and commitment to their residents.

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Review from Alan H (Friend of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience

From me, St Andrew's Nursing & Care Home get a five-star rating. The management and all staff are in my view first rate and cannot be faulted. My thanks to all for the help and respect they give me. An extra star to the kitchen staff for the help and understanding they give to me daily.

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Review from Julie B (Daughter of Resident) published on 16 December 2015
Submitted via Website • Report

Overall Experience

A converted vicarage with modern extension a few miles from Sleaford. Consists of a variety of rooms, with a variety of facilities, all pleasantly decorated. Food of good quality, frequent tea trolley with biscuits! Staff treat patients with warmth and care, a chat with various residents confirms this

from their perspectives. A selection of activities arranged for the residents over the last year of so include a visit to the parrot zoo, Christmas carols by children from a local school, an annual garden fete, a handful of singers of varying genres, a wildlife enthusiast with a curious collection of animals (including meerkats), and quizzes. It would be nice if the residents could have the garden enclosed in the summer, as at present the drive and parking for the home runs through it, making it unusable for my father who would wander off. Phone calls at any time are welcomed to allay worries, visits also. Dog visits seem to be welcome, and most residents like this.

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St Andrew's Nursing & Care Home

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