Eccleshare Court Care & Nursing Home

Ashby Avenue, Lincoln LN6 0ED
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9.1 87 Reviews
  • Eccleshare Court Care & Nursing Home, Lincoln
Eccleshare Court is a purpose-built care home offering nursing, residential and specialist dementia care. The home is located in the quiet residential area of Hartsholme in Lincoln, close to Hartsholme Country Park.

The home features a dementia friendly village with its very own pub, café, shop, hairdressers and nail bar. The facilities provide the opportunity to offer person centred activities in themed areas of the care home. Residents can enjoy dominoes and games in the pub, pampering in the nail bar and socialising and reminiscing over tea and cakes in the café.

The recently refurbished home offers spacious accommodation and each self-contained flat has a kitchenette, sitting area and WC. Residents are encouraged to personalise their room with their own furniture. The newly refurbished lounges have a warm, homely feel and themed areas in corridors have been thoughtfully designed to reflect residents' interests and to stimulate reminiscing.

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Care Provided by Eccleshare Court Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Dent (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Eccleshare Court Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Eccleshare Court Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Eccleshare Court operates an open door policy and is open to visitors at any time.


  • Parking

  • There is parking available onsite and in surrounding residential streets.


Eccleshare Court Care & Nursing Home Reviews (87)

Total of 87, showing 1-20
9.1

Eccleshare Court Care & Nursing Home has a Review Score of 9.1 (9.108) out of 10, based on 22 reviews in the last 2 years. Over all time Eccleshare Court Care & Nursing Home has 87 reviews.

Overall Experience

  • 60
  • 16
  • 6
  • 4
  • 1

Date Published

87
4
14
22
65

Review from C M (Wife of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was here for 4 years, and the staff were always pleasant and helpful. We were always informed of any incident and kept up to date with his care. I would recommend this home, especially for dementia residents. The food was of high quality and well presented. Outings were varied and always
enjoyed. The reception staff were equally good.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you so much for leaving your review regarding the care for your husband at Eccleshare Court Care & Nursing Home, especially at this time. Your lovely comments and feedback will be shared with the staff team, and it means a lot to all of us knowing that you would recommend our home. Warmest regards.


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Review from Victoria C (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was sent here from hospital. From the moment I walked in when mum was admitted I knew I'd made a terrible mistake. She was left hanging in a hoist as the battery was not charged, before being taken in the lift to her room, shouted at for not for not lifting her leg (she had had a stroke) and
put into a bed with no cot sides, which didn't appear till the next day! Arriving the next morning mum had a large skin tear on her stroke hand, she was given a normal meal for lunch, explained she was a level four puree as in her notes, mum was then given a soft diet, spoke to the nurse and she said it was a puree, didn't even know the difference! Mums leg fell out of hoist, had her chest burnt in the shower, often left in a wet bed, fought 5 weeks to get her out of there. I've worked in care 3 decades and knowing what to look for, I've never seen such bad care. Please don't do it!

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

We're truly sorry to hear about your experience and understand how distressing this must have been for you and your mum. Ensuring the safety, dignity, and wellbeing of all our residents at Eccleshare Court is our highest priority, and we take feedback like this extremely seriously.We would like the opportunity to investigate this further and address your concerns properly. If you feel comfortable, please get in touch so we can look into what happened.Thank you for sharing your thoughts with us.


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Review from J B (Daughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The home needs some attention. Don't believe the owners spend much on it, especially as the fees are disgusting for what the residents receive. The manager is lovely and very helpful but one member of staff thinks she is the manager.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for your feedback for Eccleshare Court Care & Nursing Home. We're sorry to hear about your concerns. We take all comments seriously and are committed to providing the best possible environment for our residents. Your feedback will be shared with the team, and we'll look into the issues you've raised. Please feel free to contact our home manager directly to discuss this further.


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Review from E H (Widow Widower) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for by great nurses and carers up to his death on May 30th 2024. He was treated with care and dignity.

Reply from Lisa, Marketing Executive at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write your review for Eccleshare Court Care & Nursing Home. We appreciate you leaving your kind words and comments, especially at such a difficult time. Warmest regards to you and your family


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Review from Louise B (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care mum receives. I don't like being unable to care for her myself but Eccleshare Court is the next best thing. The team are approachable and happy to help with any of my questions.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for leaving your review for Eccleshare Court Care and Nursing Home. We appreciate you taking the time to write your lovely comments and we understand how difficult it can be to move a loved one into a home so my door is always open if you need a chat. It's a pleasure to have your mum as part of the Eccleshare Court family.


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Review from K H (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are excellent and the fact this home is not supported by all agency staff makes a huge difference as they get to know the residents. They are friendly and professional whilst dealing with emotional and difficult circumstances. I have scored low on value for money but that is my personal
opinion that the government do little or nothing to support families who have to put their loved ones into care. This is not a reflection on Eccleshare care, management or support.
I feel quite strongly that I trust them with my father's care as they treat him with dignity and compassion.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court Care and Nursing Home. We appreciate your kind words and lovely comments regarding the care for your father. Your comments will be passed on to the staff team. Warmest regards.


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Review from Hazel M (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall rating good but some staff are better than others so lack of consistency. Silly little things which niggle at you could be easily rectified if staff took a little more time and care. For example, mother dressed in a really creased jumper, tee shirts left on all day with tea stains etc from breakfast,
hair not brushed, wheelchair not cleaned on a weekly basis, like it should be.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write your review for Eccleshare Court Care and Nursing Home. Your feedback is truly valued and appreciated. We continuously strive to provide excellent care, food and engaging activities for our residents. Warmest regards


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Review from D A (Husband of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Seems to struggle keeping and motivate the key care and nursing staff as there is quite a turnover. The key staff are always amenable and approachable, unlike the management, don't see much of them and I don't feel they are approachable. The reception area is always a nice welcome. The care staff seem
always to be smiling when with residents, even with the difficulties they face.


Activities are always good and interesting with a great variation, this person has now left so not sure how the direction will go. Time will tell. Food, mostly good with an excellent variety, occasionally you see something strange on a plate, like tinned tomatoes! The quantity of food served can be very variable, especially at tea time- sometimes 1 quarter of a sandwich and a cookie others 3 quarters of a sandwich and a cake, still less than 1 slice of bread! Occasionally more like a fish finger and a few chips. But the quality is good, just make sure all carers distribute the same and a minimum of two slices.


Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to provide your review for Eccleshare Court Care and Nursing Home. Your feedback is highly valued and greatly appreciated. We have taken your comments on board and remain committed to delivering the highest standards of care for our residents. As I oversee resident care across two buildings, my door is always open should you wish to discuss any matters further. Please feel free to reach out at any time.


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Review from Denise A (Wife of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with this care home. All the staff are very friendly and helpful, both to my husband (resident), family, friends and myself. Facilities and food are good - my husband eats well (hope he doesn't put on too much weight!). If I have any worries, I only have to mention it to a member
of staff and they quickly resolve it or find out what needs to be done and who to contact. It's very reassuring that someone always lets me know if they have any worries about my husband and lets me know if he has a fall. Thoroughly recommend this home.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write your review for Eccleshare Court Care and Nursing Home. Your kind words and feedback will be shared with the staff team. It's our pleasure to care for your husband and to have you all as part of the Eccleshare Court family. Best regards


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Review from C W (Wife of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband receives excellent care from the care staff. They are friendly, cheerful and caring despite having a difficult job to perform. We have never had any reason to complain about the service we receive. I know I can rely on the care my husband receives and he is in safe hands. The food is good
and the rooms are cleaned to a high standard. I would recommend this care home.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you so much for your review and kind words and feedback for Eccleshare Court Care and Nursing Home. Thank you for taking the time to leave us a review and we will ensure your comments are passed on to the staff team. Best regards


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Review from Diane P (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the level of care provided for my father over the past 15 months by all the staff, who show genuine kindness and love to my father (and the family). He always appears happy and well cared for and tells me how kind the staff are and enjoys his meals. I am impressed with the provision
of activities and trips, which have definitely enhanced my father's life in care, especially the thought and effort put into the celebrations for his special birthday.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court Care and Nursing Home. Your positive comments and kind words will be shared with the staff team. It was a pleasure to arrange the trip for your father for his special birthday and to welcome you all into the Eccleshare Court family.


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Review from Michael K (Husband of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for over 2 years and has been well looked after the staff are always quite friendly to both my wife and myself I have my lunch with her on Sundays and my son on a Wednesday. We both agree that the food is first class I would recommend this home.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court Care and Nursing Home. Your feedback and kind words are truly appreciated and it's a pleasure to care for your wife and for you to be a part of the Eccleshare Court family. Warmest regards


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Review from Alison C (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.
All staff are frienly and supportive not only to my dad but to me also.
Facilities and food are brilliant, and always something going on if you want to be involved.
Highly recommend it to anyone thinking about using a care home, always a difficult decision, but your loved
one will be safe and treated like a family member.

Reply from Lisa Dent, Home at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave your lovely review for Eccleshare Court Care & Nursing Home. Your kind words and positive feedback will be shared with the staff team. It's lovely to hear that you would recommend our home. Thank you for choosing Eccleshare Court to care for your dad, it's a pleasure to welcome you to our Eccleshare family.


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Review from Joanne M (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to the day centre and I came to check everything out beforehand and I took him and picked him up. The staff were absolutely amazing. Nothing too much trouble. He was only one of a couple without dementia so the staff made sure he was with people he could speak to. They treated everyone like
family and constantly kept me involved with anything regarding my dad. He wasn't too keen to start there but ended up going twice a week & we were looking into him going more. He really enjoyed himself. He really enjoyed the food (that was very important to him) and loved the staff. I wholeheartedly think this home is amazing. They made my dads last year so full.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave your review for Eccleshare Court Care and Nursing Home. Your comments and feedback are appreciated and will be shared with the staff team. We are glad that you and your dad chose us and it was our pleasure having you as part of the Eccleshare family.


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Review from J G (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Personal care routines not followed, despite repeated asking. Room was sparse and the chair had been removed and not replaced until brought to the attention of management. Clock hadn't worked for over a year. Overfeeding, despite being asked to keep portions to a normal amount. Wearing of other people’s
clothes, despite ours being clearly marked.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave your review for Eccleshare Court Care and Nursing Home. Your feedback has been passed on to the staff team and we will endeavour to address the points you have raised. Best regards.


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Review from Elizabeth F (Friend of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very helpful, friendly and can be relied on to assist with any problems that arise. They all appear to be very patient and caring with the residents and provide facilities for entertainment.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court Care and Nursing Home. We appreciate all your comments and feedback, these will be passed on to the staff team. Best regards.


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Review from Charles M (Son of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the staff who work very hard in a demanding and complex environment. I have witnessed some staff who go above and beyond to help Mum be as calm, comfortable and happy as possible. It has been really lovely to see Mum enjoying the activities.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for your lovely review and very kind words. It has been our pleasure to care for your mum at Eccleshare Court Care and Nursing Home and we are glad she has been enjoying the activities. Your feedback will be passed on to the staff team. Best regards.


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Review from Lynn H (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the carers are really good and deserve higher reward. But, I feel there are not enough of them to give my mum the full care and attention she needs. I would also like to see her encouraged more to join in activities, which I have mentioned a few times.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write your review. Your feedback is appreciated and we will take on board your comments, especially regarding your mum joining in with activities; we will do what we can to include her in any activities we have in the future. Best regards.


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Review from D C (Son of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit my dad, he is always happy and content. Nothing is trouble for the staff; they have helped my dad settle into the home and now we have peace of mind that he will be well looked after.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for such lovely comments. We appreciate you taking the time to leave your feedback for Eccleshare Court Care and Nursing Home and the care we provide for your dad. Your comments will be passed on to the staff team.


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Review from Mandy J (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and welcoming. Can’t fault the management; any concerns I’ve had have been dealt with straight away. Mum absolutely loves all the staff and says they’re wonderful with her. Rooms are a really good size, and the food always looks good; haven’t tried it, but Mum says it’s lovely.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you so much for leaving your review and for your kind words. It is our pleasure caring for your mum and having her as part of our family here at Eccleshare Court Care and Nursing Home. Best regards.


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Current Review Score: 9.1 (9.108)

Overview of Review Score

The Review Score of 9.1 (9.108) out of 10 for Eccleshare Court Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.108 for Eccleshare Court Care & Nursing Home is calculated as follows: ( (126 Excellents x 5) + (64 Goods x 4) + (35 Satisfactorys x 3) + (14 Poors x 2) + (12 Very Poors x 1) ) ÷ 251 Ratings = 4.108

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eccleshare Court Care & Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Lisa

Lisa Dent

Job Title: Home Manager

Joined: 2003

Lisa is our manager here at Eccleshare Court. Lisa has been with Country Court for over 15 years, previously managing Swanholme Court and working as Deputy Manager at its sister home Eccleshare Court. Her hard work and dedication were recognised with a staff award for treating residents, staff & relatives with dignity, respect, care & compassion.


David

David Stacey

Job Title: RMN Nurse

Joined: 2018

David joined Eccleshare Court in April 2018, after working as an agency nurse and had done some shifts at Eccleshare over the previous 2-3 months. He really liked the home, so he applied for a permanent role. Prior to this, he worked for United Health in care homes in Lincoln and Scunthorpe so he was familiar with the care home environment.


David felt that he could use his skills in a more meaningful way in a care home, as nurses have much more time with people and don’t just treat them and move them on as quickly as possible. In a care home you get to know a person’s medical history but also their personal background enabling you to build long term relationships not just with them but their families too. You make connections with people that you just don’t get working in acute care. The goal here is about enabling people to have the best possible quality of life.


Noel

Noel Claveria

Job Title: Chef Manager

Joined: 2013

Noel is our Chef Manager at Eccleshare Court he is a highly skilled chef with a background in catering onboard cruise ships.
Noel works closely with the care team, residents and their families to understand everyone's individual preferences and nutrition needs. He takes care to ensure that he asks for feedback by speaking to residents regularly about their meals.


Noel and his team provide fresh cakes every day in our coffee shop for residents to enjoy with their visitors. Noel is especially creative with celebration cakes for birthdays and special events and ensures that every resident has a personalised birthday cake.


Frequently Asked Questions about Eccleshare Court Care & Nursing Home

What types of Care is Eccleshare Court Care & Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eccleshare Court Care & Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Eccleshare Court Care & Nursing Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Eccleshare Court Care & Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eccleshare Court Care & Nursing Home to the centre of Lincoln?

2.1 mile(s) as the crow flies, distance by road may be significantly further.