Eccleshare Court Care & Nursing Home

Ashby Avenue, Lincoln LN6 0ED
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9.1 87 Reviews
  • Eccleshare Court Care & Nursing Home, Lincoln
Eccleshare Court is a purpose-built care home offering nursing, residential and specialist dementia care. The home is located in the quiet residential area of Hartsholme in Lincoln, close to Hartsholme Country Park.

The home features a dementia friendly village with its very own pub, café, shop, hairdressers and nail bar. The facilities provide the opportunity to offer person centred activities in themed areas of the care home. Residents can enjoy dominoes and games in the pub, pampering in the nail bar and socialising and reminiscing over tea and cakes in the café.

The recently refurbished home offers spacious accommodation and each self-contained flat has a kitchenette, sitting area and WC. Residents are encouraged to personalise their room with their own furniture. The newly refurbished lounges have a warm, homely feel and themed areas in corridors have been thoughtfully designed to reflect residents' interests and to stimulate reminiscing.

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Care Provided by Eccleshare Court Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Dent (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Eccleshare Court Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Eccleshare Court Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Eccleshare Court operates an open door policy and is open to visitors at any time.


  • Parking

  • There is parking available onsite and in surrounding residential streets.


Eccleshare Court Care & Nursing Home Reviews (87)

Total of 87, showing 21-40
9.1

Eccleshare Court Care & Nursing Home has a Review Score of 9.1 (9.108) out of 10, based on 22 reviews in the last 2 years. Over all time Eccleshare Court Care & Nursing Home has 87 reviews.

Overall Experience

  • 60
  • 16
  • 6
  • 4
  • 1

Date Published

87
4
14
22
65

Review from Donna P (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum spent her last fourteen weeks in Eccleshare Court Care & Nursing Home. She was transferred as palliative/end of life. We cannot thank staff enough. She was looked after so well. She passed away with dignity and respect. Staff very friendly, kind to both us and Mum. Can't praise all staff highly
enough. They couldn't do enough for us as a family on Mum's passing, offering us drinks etc. and even a guest room.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

We appreciate you taking the time to send a review for Eccleshare Court Care & Nursing Home at this sad time. Your kind words will be passed on to all the staff team. Best regards.


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Review from J M (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I expected the home to be friendly, unfortunately, I was very disappointed. My father and myself get ignored. The facilities for visitors (coffee and tea are near impossible) The machine is always out of order, and the kitchen is now locked up. The kitchen staff are super but no longer available as
it's closed. I have made complaints many times, this doesn't help either. My father is very lonely and feels the same. I could be there for 3 - 4 hours and see no - one at all. My father may be demented but he says a lot to me.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave your review for Eccleshare Court Care & Nursing Home, we appreciate all comments and feedback. My door is always open for you to come and discuss these points further, which I am happy to do on your next visit.


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Review from S P (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed on end-of-life care and I couldn't have wished for a better place for Mum to be. We were looked after as a family. Very caring staff, respectful and helpful. Mum was very poorly but she was nursed extremely professionally.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review at such a difficult time for you and your family. It was an honor to care for your mother, and we thank you for your kind words, we will pass them on to the staff team.


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Review from Sue G (Wife of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care and support were given to all of us. Hubby was admitted for his last week fighting terminal cancer Everyone we came into contact with was caring, compassionate and welcoming. We were able to visit whenever we wanted and nothing was too much trouble whenever we arrived. His
last hours were filled with so much care and compassion, very comforting for us all. So sorry I did not get to do this earlier forever grateful!

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you so much for taking the time to write such a lovely review and leave this kind feedback, especially at this time. We will ensure your kind words are passed on to the teams. Best regards


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Review from Dave R (Husband of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The end-of-life care my wife received at Eccleshare Court Care & Nursing Home was second to none. The help and empathy shown to me by all the staff was truly wonderful, making a very emotional and traumatic time easier to handle for which all the staff have my heartfelt thanks.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you so much for leaving this lovely review and for your kind words, especially at this time. We will ensure your kind words are passed on to the teams at Eccleshare Court Care and Nursing Home. Your feedback is appreciated.


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Review from Paul C (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was suffering from Dementia and Alzheimers and spent her final 6 months at Eccleshare Court. A difficult and upsetting time for us all. The care she received was excellent, she was treated with compassion, understanding and dignity at all times. The staff are clearly very experienced, pragmatic
and knowledgeable in dealing with dementia patients and we cannot thank them enough for their professionalism and standard of care. Thank you.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for leaving a review for Eccleshare Court Care & Nursing Home. It was our pleasure to care for your mother here at Eccleshare Court and thank you for your kind comments and recognition of our staff team.


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Review from Gill K (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcoming atmosphere - bright, with a team of dedicated staff. Not able to pick any one in particular (1 person) because every member of staff, in all areas, were professional, efficient, caring individuals that go the extra mile to make the residents and visitors feel at home and valued. Would
recommend this care home very highly. So grateful to all staff.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court Care Home, we are delighted to hear how happy you are with our home and care team, and thank you for your recommendation.


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Review from Gillian G (Sister of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother who was terminally ill with cancer spent his final week in this nursing home. He was professionally and compassionately cared for, made comfortable and treated with dignity. I was so thankful he was able to be at peace and that we could visit as often and whenever we liked. When he passed
away the staff were amazingly helpful and comforting. Thank you all so much.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court Care & Nursing Home, especially at this difficult time for you and your family. It was our pleasure to care for your brother and I will pass your kind words on to our staff team, we appreciate your comments and feedback.


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Review from B J (Wife of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the staff of Eccleshare Court who care for my husband with dedication and friendship. Nothing is too much trouble and they always have a smile not only for my husband but for me too. During the last stressful month, their care has never faltered. Thank you all for your care
over the last 2 years.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for leaving a review for Eccleshare Court Care & Nursing Home, we are very happy to hear how pleased you are with our care for your husband. It has been our pleasure to care for him as part of our Ecclshare family, I will pass your kind words on to our staff team.


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Review from Tel (Husband of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel totally at ease with my wife being at Eccleshare because I have full confidence that she is getting the care and support she needs. The staff are very friendly and supportive and treat my wife as a friend.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court Care Home. We are very pleased to hear that you are so happy with the care and support that your wife receives, it is our pleasure to care for her as part of our Eccleshare family.


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Review from Sue K (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff that we have met have been extremely helpful and friendly. Despite Covid restrictions, visiting my father has been made as easy as it possibly could be. My father seems settled and content and is being well cared for. We appreciate the hard work of all the staff over the past year that my
father has been a resident. Thank you.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for leaving a review for Eccleshare Court, we are very pleased that your father has settled in so well and we will pass on your appreciation to the care team.


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Review from Tim (Son of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father moved into Eccleshare Court in February a few weeks after losing his wife after 67 years of marriage. I live abroad and due to Covid, was not able to be with him when he moved but luckily his fantastic carer and friend organised everything. The Manager was so incredibly sensitive to our situation
that she put me at ease at once, was always available to my many questions, and helped the transition into the care home go seamlessly. I was then lucky enough to have a call with the person who organises all the activities and we organised regular video calls which meant the world to me. We finally were able to visit at the beginning of October and all the staff made us so incredibly welcome, we arrived late on the first afternoon but that didn't matter and they let us see Dad as soon as we arrived. The following days were amazing and we even had lunch in the "Pub" with Dad and then the following day took him out. Thank you to all at Eccleshare for everything.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court Care & Nursing Home. It's wonderful to see your father settling in so well with our Eccleshare family and joining in with the activities every day. We are delighted that your experience of moving your loved one to our care home has been so positive for your family.


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Review from J D (Daughter of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that mum has received the best care from the home under some extreme conditions, lack of staff, and Covid restrictions. Mum had a spell in hospital and then went back to the care home, we were kept informed of Mum's care plan due to her hospital stay and nothing was too much of a trouble for
the nurses if we needed to speak to them.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court, we are very pleased to hear how happy you are with our care of your mother. It is our pleasure to care for her as part of our Eccleshare family, I will pass your kind words on to the staff team.


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Review from Karen H (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to find a care home for our father in the middle of a pandemic lockdown last year, and with the additional complications of his dementia and diabetes, was not an easy task. We did have one advantage, another family member has been at Eccleshare for several years, so we had a personal recommendation
from his wife, who is a nurse herself. Until recently, Mum was only allowed to see him in restricted areas, but in the last couple of weeks, she’s been able to see him in his room, which has helped her picture him when she can’t be with him. Dad seems very content, and the staff take good care of him, even on his grumpy days. He reports that the food is really good, and he seems to enjoy spending time with the other residents, COVID permitting. The only slight negative is that it can be tricky getting through on the phone, but when she does, the staff are always happy to talk to Mum and reassure her. Now that we can, we are looking forward to visiting Dad as a family as soon as we can.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for writing a review for Eccleshare Court Care & Nursing Home; we appreciate all comments and feedback. We are delighted to be caring for your father as part of our Eccleshare family.


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Review from Teresa A (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing ever seems too much trouble. Everyone is always smiling and seem very happy in their work. There are entertainment days (even in the aftermath of Covid). The home is always spotless and never smells untoward as many do.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court; we appreciate all comments and feedback. It is our pleasure to care for your loved one as part of our Eccleshare family.


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Review from Paul J (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased indeed with the care and compassion shown to my father whilst in your care. The staff have been amazing and all accommodation has been great.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court, we appreciate all comments and feedback. It's a pleasure to care for your father as part of our Eccleshare Family.


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Review from S T (Daughter of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know my father is happy here but it is virtually impossible to get through to you on the phone. I tried every day for two weeks to try and speak to someone and that was six times a day (fitting this between work, using breaks etc.) Not once was the phone picked up. I have the correct number and I
know it's the same for when my mum tries. Please update your phone system or even have an answering system which will get back to someone who calls.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court Care & Nursing Home, we appreciate all comments and feedback and it is a pleasure to care for your father as part of our Eccleshare Family. We are sorry to hear that you’ve had so many problems getting through to us on the telephone, I will discuss your concerns with the staff team and ensure that we are proactive with our regular updates and callbacks in future. Please do email directly if you're struggling to get through in future.


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Review from Shaun C (Son-in-law of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I wouldn't even send my dying dog into this place as the care you get is minimal and if you have a particular reason for extra care then it is not adhered to, and thus, your family or friend suffer more than they should. And, if you are medically trained and ask questions they hate answering them.
Thats even if you can get through on the phone at all, especially on the weekends. And god forbid you ask for a callback, thats a big nono, and if we had the chance to pick again, then it would definitely not be here.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

We’re sorry to read that you are unhappy with your experience at Eccleshare Court. We know how difficult a situation it is whenever a resident with us is unwell and we always try to abide by your wishes as a family. We aim to give every resident the highest levels of care and therefore the best possible life with us. We’re sorry this didn’t meet your expectations but please be assured that we did everything to care for your mother-in-law with kindness, compassion and dignity during his time with us.


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Review from Jim R (Son of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eccleshare has been great at taking on the care of my mother, which at times has been challenging for them. With the Covid pandemic, we have been more than pleased to be able to call again upon the skill and care provided by the Eccleshare team.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court; it has been a pleasure to care for your mother as part of our Eccleshare Family.


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Review from Fiona K (Wife of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Eccleshare Court since 2017. The home is a friendly community with a big heart. The food is wonderful and the home is clean and comfortable. The care he receives is simply lovely, the staff are thoughtful, kind knowledgeable, and most importantly, caring, led by a manager
who has installed a sense of pride and commitment to the work they all do. I cannot begin to express my gratitude to them the feeling of leaving your beloved husband to be cared for by others is the worst decision I have ever made, but they have all supported both of us, and I know my husband is cared for with dignity and love...Thank you all.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court; we appreciate your kind words and comments. It is truly our pleasure to care for your husband as part of our Eccleshare Family.


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Current Review Score: 9.1 (9.108)

Overview of Review Score

The Review Score of 9.1 (9.108) out of 10 for Eccleshare Court Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.108 for Eccleshare Court Care & Nursing Home is calculated as follows: ( (126 Excellents x 5) + (64 Goods x 4) + (35 Satisfactorys x 3) + (14 Poors x 2) + (12 Very Poors x 1) ) ÷ 251 Ratings = 4.108

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eccleshare Court Care & Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Lisa

Lisa Dent

Job Title: Home Manager

Joined: 2003

Lisa is our manager here at Eccleshare Court. Lisa has been with Country Court for over 15 years, previously managing Swanholme Court and working as Deputy Manager at its sister home Eccleshare Court. Her hard work and dedication were recognised with a staff award for treating residents, staff & relatives with dignity, respect, care & compassion.


David

David Stacey

Job Title: RMN Nurse

Joined: 2018

David joined Eccleshare Court in April 2018, after working as an agency nurse and had done some shifts at Eccleshare over the previous 2-3 months. He really liked the home, so he applied for a permanent role. Prior to this, he worked for United Health in care homes in Lincoln and Scunthorpe so he was familiar with the care home environment.


David felt that he could use his skills in a more meaningful way in a care home, as nurses have much more time with people and don’t just treat them and move them on as quickly as possible. In a care home you get to know a person’s medical history but also their personal background enabling you to build long term relationships not just with them but their families too. You make connections with people that you just don’t get working in acute care. The goal here is about enabling people to have the best possible quality of life.


Noel

Noel Claveria

Job Title: Chef Manager

Joined: 2013

Noel is our Chef Manager at Eccleshare Court he is a highly skilled chef with a background in catering onboard cruise ships.
Noel works closely with the care team, residents and their families to understand everyone's individual preferences and nutrition needs. He takes care to ensure that he asks for feedback by speaking to residents regularly about their meals.


Noel and his team provide fresh cakes every day in our coffee shop for residents to enjoy with their visitors. Noel is especially creative with celebration cakes for birthdays and special events and ensures that every resident has a personalised birthday cake.