Review from Barbara C (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience

I am so grateful to Eccleshare and all of the staff. After my mother left her fourth care home in 3 years I despaired of ever finding somewhere suitable for her where people would truly care for her as though she were in her own home - I need not have worried. Eccleshare Court is exemplary. After experiencing

a number of care homes I have come to the conclusion that they are only as good as the manager running it - the manager here is a consummate professional and deserves recognition for the efficient and caring way she runs her home. The home is spotlessly clean and I am astonished at the high level of catering, the loving care shown by carers, the knowledge shown of dementia and how to best treat their residents. My heart is so full - and so is my sisters; we are at last at peace knowing that our beloved mum is so well cared and catered for. We're longing for the day when we can visit her again. And so, I say again - thank you Eccleshare and thank you to the manager.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court. My team and I delighted that you've been so pleased with the care of your mother, it is our pleasure to have her as part of our family here at Eccleshare Court. We look forward to welcoming you to visit us again very soon.

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Review from Helen W (Daughter of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience

My father was a resident of Eccleshare Court from October 2019 until he sadly passed away in December 2020. During this time my father's health was up and down but the excellent care and compassion shown was constant. The love for my father was evidenced on a daily basis. The kind of home, which afforded

me much-needed comfort and assurance, could only have been achieved with the strong leadership and clear vision of the manager. The friendliness, helpfulness and professionalism of the staff during the unprecedented impact of the Covid pandemic enabled me to sleep at night and my father was kept comfortable and safe. Eccleshare Court became an extended family and relatives were always welcomed as such. Eccleshare Court provided an excellent standard of care as well as a stimulating environment with activities that were appropriate and not patronising. It is so sad that the strict protocols required to keep residents safe from covid hindered visiting, some events and activities. I have and will continue to strongly recommend Eccleshare Court!

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court, it was a true pleasure to care for your father. Thank you for your recommendation. I will pass your kind words on to my staff team.

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Review from Keith S (Son of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience

My father was resident here for 12 months from November 2019 to November 2020 (as was my late mother from 2015-2017).
We chose Eccleshare Court for my father as my late mother was so well looked after here by the caring staff and at the time my father told us that he would like to be here if he needed

care! My dad was well looked after and enjoyed the time he was here and always mentioned how he enjoyed his cooked breakfasts! Our thanks to the care and nursing Staff here for looking after him so well especially towards the end of his life. A testament to the home is that one of his friends visited him and was so impressed with the facilities here that he said he would choose to go there.
A very pleasant environment managed very well with wonderful staff, many of whom appear to have been working here for some years. We would highly recommend this home.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court Care Home, it's wonderful to hear how pleased you are with the care of your parents. It was a pleasure to care for both of them, and I will pass your kind words on to the staff team.

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Review from David S (Son of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience

My father first went into Eccleshare Court as a care home resident in January 2018 aged 97. More recently, he has moved on to full nursing care and celebrated his hundredth birthday in September. I am most grateful to one particular member of staff for liaising with me and enthusiastically making all

arrangements for his special day under the COVID restrictions. What a great job she did. Both he and I found the first few months a difficult, although necessary, transition. However, we were treated throughout this difficult time with great patience and respect from every member of staff and the manager was always available to discuss any concerns, as were the nursing staff and that has remained consistent throughout. Nothing can ever be perfect, however, all aspects at Eccleshare Court are of a consistently high standard and with some disturbing stories we hear of these establishments, I am so pleased we chose Eccleshare Court and have no hesitation in highly recommending it.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court; it's truly a pleasure to care for your father, and we are so pleased to hear that you are happy with his care at Eccleshare Court. I will pass your kind comments on to the staff team.

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Review from Gareth R (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience

Mum was a resident at Eccleshare from June-July 2020. The care, love and support for Mum from all perspectives, and throughout her stay was outstanding. Mum started her care with advanced dementia and sadly ended her time with palliative care. The care, compassion and professionalism was centred around

Mum but extended to immediate family members including my dad, brother, his family and even providing my family regular updates in Australia. To achieve this level of service is tough at the best of times but to maintain it during a pandemic is unfathomable and something clearly down to a fantastic team and beautiful, empathetic, first-class professionals. Thank you so much for ‘everything’ you did for our mum during her last weeks and making her stay as happy and comfortable as possible. It was a godsend to find you and we’ll happily promote your services to anyone we meet in a similar situation.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you so much for taking the time to leave a review for Eccleshare Court. We truly appreciate your kind words, it was a wonderful privilege to care for your mum during the last weeks of her life. I will make sure that your comments are passed on and shared with our care team.

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Review from Jennifer C (Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

I broke my leg April 13th. After being sent to hospital I got sent to Eccleshare Court, the care I received was excellent. The care from the carers was excellent. I can't give enough praise. The care I got was awesome.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for your review, I am very happy to hear that you enjoyed your stay with us. We are very grateful for all the feedback we receive and I will be sharing your very kind words with my staff team.

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Review from Jennie M (Wife of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience

My husband became a resident in October 2019 until his death in March 2020, having lived with Lewy Body Dementia for four years. The care, support and empathy shown by everyone at Eccleshare has been exceptional and I can honestly say my husband lived the best quality of life he could with his dementia,

owing to the understanding and knowledge the team have. The environment is amazing and different activities are available daily. You all made a very difficult period of time in our lives, much easier, thank you.

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Review from Ann P (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience

The care my mother received was second to none. Sadly she wasn't at the home for very long as she went into hospital not long after she moved in, when she came out of hospital she was given end of life care, which was everything I could ask for. Mum was cared for and treated with respect and dignity,

nothing was too much trouble and myself and my family were never made to feel anything but welcome at all times. I'm truly grateful for the way my mum was cared for. Eccleshare Court is a very special place, run by very special people.

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Review from Sharon S (Daughter of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience

I was dreading the day my mum had to go into a care home. After much looking and scrutinizing we visited Eccleshare I didn't want my mum somewhere big but as soon as we walked in it felt right and we as a family were sold! Everything and everybody is brilliant, the couple of teething problems we have

had were resolved quickly. Mum now looks well and more importantly I know she is safe and well cared for. A care home is the worst decision we have to make but if you're reading this, believe me, I looked at 9 places and this one certainly does deliver its promises.

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Review from Elizabeth G (Partner of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

Positives - great staff, very caring, friendly and helpful. The atmosphere in the nursing home is relaxed. Every problem we had was met with care and consideration.
Director of staff on desk excellent.
Most importantly I feel our patient is in safe hands. I feel everyone in this nursing home does

their very best.

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Review from Chris D (Wife of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience

My husband has attended Eccleshare Court for some months for both daycare and respite care. He thoroughly enjoys his days and is always well entertained and looked after. The service and support we have received from everyone working in the home has been outstanding, from the receptionist to the manager.

I have had some very difficult times with my husband but the support, particularly from the manager has been beyond expectations.
Incidents have occurred during the two respite periods he stayed in Eccleshare Court but these were managed and sorted before my return. The second incident involved an emergency meeting with the local hospital and hours were spent by staff in the meeting trying to sort out and secure my husband’s future. Whenever you visit the home, you see respect, care and kindness being given to all the residents.

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Review from Helen (Daughter of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience

My father came here after a couple of other local homes weren't giving him the care I expected. He had a number of illnesses and went downhill rapidly and was on an end of life care plan. It was heartbreaking for us. Our dad was permanently in bed and a shell of the man he was. We never expected him

to get out of bed again. However, during his last few weeks, he perked up. Staff got him out of bed in a wheelchair and mixing with the other residents and joining in with the activities. The staff including the manager were caring, supportive and compassionate. The reception staff when we turned up were always very welcoming and we were comforted that we knew our dad was being treated with dignity and respect. When it was his birthday, a cake and buffet were put on making his last birthday special for him and us. I can't thank the staff enough for treating him as an individual and making his last few months comfortable.

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Review from Susan R (Niece of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

My aunt has been a resident at Eccleshare Court for around eight years. She is content, happy and very well looked after, by caring and attentive staff, at every level.
This is a great comfort to her family, none of whom live locally. We have confidence that her well being is of the highest standard

and higher than other care homes I have had dealings with in various parts of the country.
Celebrations for her very special birthday were a joy for all residents.

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Review from Kim B (Daughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience

Facilities and activities here are very good and there are some very dedicated and caring staff members. Personal care was mostly good. Management fell short in my opinion which concerned me.

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Review from John M (Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience

I have found the place pleasant to walk into. The rooms were pleasant and clean. The staff could not be more helpful and friendly to get along with.

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Review from Sandy T (Next of Kin) published on 21 August 2019
Submitted via Website • Report

Overall Experience

Parent sent by the hospital for respite care. Not equipped for bariatric care. Most of the Carers were friendly and encouraging. Very caring if somewhat overworked nursing staff. In house laundry service quite good, although new face cloths and towels permanently disappeared. The food looked and tasted

very good. Some food was homemade which was excellent.

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Review from Janet H (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

Eccleshare Court has provided my mother with exceptional care since she moved in mid-Feb of this year. The staff are simply amazing and everyone treats her with kindness, love, dignity and enthusiasm. Mum has enjoyed frequent trips out to various places and the activities. Staff work tirelessly to

provide fun, stimulation and enjoyment for all residents.

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Review from Jane M (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

Good care. Dad treated with dignity and respect. Staff friendly and helpful lots to do for residents if they want to - not forced into anything they don't want to do. Always clean.

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Review from Philip W (Son of Resident) published on 22 May 2019
Submitted via Website • Report

Overall Experience

We were very favourably impressed by the facilities and staff at Eccleshare, having witnessed how well cared for our son-in-law’s grandfather was. When the time came for Mum to go into full-time care, due to her advancing dementia, the choice of Eccleshare was an easy one. The decision is not one we

have ever had the slightest cause to regret. We have been most particularly impressed by the very caring attitude of all the staff, the excellent activities they run in order to keep the residents entertained and engaged, and how welcoming they have been towards us. We have always been greeted warmly on arrival, and even now that Mum has passed away, we are still encouraged to go in and visit. Children are invited to attend some of the activity sessions, and our young granddaughter has enjoyed these immensely. We would like to express our sincerest thanks to all the staff for the outstanding care Mum received during her time at Eccleshare.

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Review from Sarah ) (Daughter of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience

We found Eccleshare Court Care Home after being desperately disappointed by the standard of care received at two other care homes locally. From the very first introduction, my mother and I were made to feel very welcome, the caring staff got to know my mother quickly as an individual and always work

tirelessly to meet her needs.
My mother is happy and well cared for, she always looks content and is occupied with activities or resources appropriate for her Alzheimer's disease. We are relieved to have found a care home that treats my mother with dignity and respect, where she feels at home to be herself and are very grateful to all the staff involved in her care.

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Eccleshare Court Care & Nursing Home

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