This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Cedars Care Home (Bourne) has a Review Score of 9.8 (9.800) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Cedars Care Home (Bourne) has 104 reviews.
Review from H M (Daughter of Resident) published on 30 August 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cedars Care Home (Bourne)
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from P F (Daughter of Resident) published on 30 August 2023
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Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and team, they will be delighted to hear your views.
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Review from G S (Son of Resident) published on 26 April 2023
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Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Cedars Care Home (Bourne)
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from K S (Son of Resident) published on 18 April 2023
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Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)
Thank you for your lovely review, we are so pleased your father has settled into the Cedars so well. Our team will be delighted to hear your kind words.
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Review from Adam L (Son of Resident) published on 31 October 2022
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Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)
Thank you for your lovely review. The team are so pleased to hear your kind words.
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Review from Sandra R (Wife of Resident) published on 12 August 2022
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Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)
Thank you for your review. The team are so happy to hear your wonderful praise.
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Review from Roger S (Brother-in-law of Resident) published on 8 August 2022
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Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)
Thank you for your wonderful review of our home. The staff will be so delighted to hear the great review you have shared.
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Review from H G (Daughter of Resident) published on 24 June 2022
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Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)
Thank you so much for your lovely review and kind words.
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Review from Joan K (Respite Resident) published on 12 June 2022
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Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)
Thank you so much for your wonderful review. The staff were overjoyed to hear your lovely words.
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Review from Angela S (Daughter of Resident) published on 5 April 2022
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Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)
Thank you for your great review. The staff and team, work so hard and really appreciate your feedback.
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Review from M B (Daughter of Resident) published on 13 March 2022
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Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)
Thank you so much for your kind words about The Cedars, our care staff and our food. We welcome feedback and are pleased you have found us to be friendly, homely, kind and caring, as well as responsive when you discussed your Mum’s care with us. I have reminded our hospitality team to offer dressing with salads. It is a pleasure to care for your Mum. Thank you.
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Review from Nigel R (Husband of Resident) published on 17 February 2022
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Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)
Thank you for taking the time to review our home. We are so grateful for your kind words. The team are thrilled to hear such wonderful praise.
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Review from Pam T (Wife of Resident) published on 16 February 2022
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Reply from Rebecca Aldred, Senior General Manager at Barchester Cedars Care Home (Bourne)
Thank you for taking the time to review our home and your lovely comments. The team are thrilled to hear wonderful praise. Thank you.
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Review from Denise F (Daughter of Resident) published on 21 September 2021
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Reply from Katya Petrova, General Manager, The Cedars Bourne at Barchester Cedars Care Home (Bourne)
Thank you for your review and feedback and I am sorry we have not met the standards you expected for your mother. We aim to deliver the best possible care at all times and I have discussed your feedback with The Cedars Bourne team. For all of our residents we carry out regular assessments of their care needs and sometimes these change. It is our duty to ensure our residents are in the care environment most suited to their needs at all times. Thank you again for your feedback and best wishes to you and your family.
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Review from Julie V (Daughter of Resident) published on 27 July 2021
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Reply from Katya Petrova, General Manager at Barchester Cedars Care Home (Bourne)
Dear Julie, thank you for taking the time to review us.
We have a comprehensive refurbishment programme going on at the moment and we are confident the end result will be a wonderful transformation.
On behalf of the team
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Review from Stef L (Daughter of Resident) published on 15 July 2021
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Reply from Katya Petrova, General Manager at Barchester Cedars Care Home (Bourne)
Thank you for taking the time to review us on Carehome.co.uk.
Your comments are very much appreciated.
Regards
Katya Petrova
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Review from Petula C (Daughter of Resident) published on 24 June 2021
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Reply from Andrea Newman, Customer Relationships Manager at Barchester Cedars Care Home (Bourne)
Thank you for your high praise. We are delighted your mother's move to The Cedars in Bourne has provided the level of care, nursing and lifestyle that we always aim to provide. We are pleased that it has also given peace of mind to you and your family.
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Review from Sue T (Daughter of Resident) published on 19 March 2021
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Reply from Kristel Bingley, Acting General Manager at Barchester Cedars Care Home (Bourne)
Thank you for the lovely review which I will pass on to the team. We are so pleased to be able to accommodate the bedroom visits now which I know has made such a big difference and this is heartwarming to see.
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Review from Andrea B (Next of Kin) published on 26 January 2021
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Reply from Kristel Bingley, Acting General Manager at Barchester Cedars Care Home (Bourne)
Thank you so much for the lovely review. It has been an absolute pleasure looking after your close friend and I am pleased you were able to use our adapted visiting suite to see one another. I will pass on your kind words to all the team, they are very much appreciated.
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Review from B A (Brother of Resident) published on 6 January 2021
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Reply from Kristel Bingley, Acting General Manager at Barchester Cedars Care Home (Bourne)
Thank you so much for your kind words and I am happy to hear that our visiting suite has made it possible for you to visit your loved one. I will feedback your comments to the team.
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The Review Score of 9.8 (9.800) out of 10 for Barchester Cedars Care Home (Bourne) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.800 for Barchester Cedars Care Home (Bourne) is calculated as follows: ( (214 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 260 Ratings = 4.8
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Cedars Care Home (Bourne) is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2017
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Job Title: Senior General Manager
Joined: 2010
Job Title: Deputy Manager
Joined: 2021
Job Title: Care Home Assistant Practitioner
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Job Title: Activities Coordinator
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Job Title: Head Housekeeper
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Job Title: Clinical Lead
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Job Title: Administrator
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Job Title: Head of Maintenance
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