This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Cedars Care Home (Bourne) has a Review Score of 9.8 (9.797) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Cedars Care Home (Bourne) has 104 reviews.
Review from Sophie P (Granddaughter of Resident) published on 8 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from James S (Son of Resident) published on 8 September 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Wife of Resident) published on 6 September 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara V (Wife of Resident) published on 19 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.797) out of 10 for Barchester Cedars Care Home (Bourne) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.797 for Barchester Cedars Care Home (Bourne) is calculated as follows: ( (222 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 271 Ratings = 4.797
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Cedars Care Home (Bourne) is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2017
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Senior General Manager
Joined: 2010
My name is Becky and I am the Senior General Manager here at the Cedars Care Home. I have been a qualified nurse since 2002 and have worked at the Cedars(Bourne) since 2010. During my time here I have progressed through different roles.
As the General Manager I love meeting new residents and getting to know them as individuals, providing a great environment for our residents to live in. I am very proud of my team who offer a wealth of experience to provide tailored care to all of our residents. My whole team are passionate about the care and support they deliver.
I look forward to meeting you and welcoming you to our home.
Job Title: Deputy Manager
Joined: 2021
Hello. I am Jo, Deputy Manager at The Cedars Bourne. I joined this lovely home in 2021 and am a qualified Nurse. I always look for ways to make people feel more comfortable and get more pleasure out of their days, especially people with dementia.
Job Title: Care Home Assistant Practitioner
Joined: 2019
Hello. My name is Sarah Longstaff and I am the Care Home Assistant Practitioner here at The Cedars. I have worked here since 2019 and my role is to support the nursing team and ensure resident care is effectively delivered. I have worked in the care sector for over 20 years and I love meeting new residents and their families. I enjoy the challenge of knowing that every day is different. It's great being part of The Cedars team and working in such a homely environment.
Job Title: Activities Coordinator
Joined: 2021
Hello. I’m Helen, the Activities Coordinator at The Cedars.
I joined the team in 2021 and I have lots of skills that I can use to create an interesting and varied programme of activities, events and celebrations for residents to enjoy. I am a qualified holistic therapist and will offer a holistic approach to activities in the home, aiming to meet the physical, mental, social, intellectual and spiritual needs of our residents. I have training and experience in managing distressed behaviours, I am a Makaton provider and I am a mental health champion. When I am not at work I love playing my clarinet, crocheting and art - I use all of these in my role.
Job Title: Head Housekeeper
Joined: 2013
Hello. I am Donna. Since joining The Cedars team in 2013 I have always taken pride in delivering high standards. As Head Housekeeper, I always provide a high-quality service to residents and follow all protocols relating to hygiene and infection control. I enjoy working closely with my housekeeping colleagues and we always make residents' wellbeing our priority. I like getting to know residents' families too. The Cedars is a great place to be and I love our home.
Job Title: Clinical Lead
Joined: 2020
Hello! My name is Tonderai Charity. I qualified as a nurse back home in Zimbabwe in 2010. I relocated to the UK in 2020 where I joined Barchester Healthcare at Cedars, Salisbury. I have recently joined the amazing Cedars Bourne team as Clinical Lead and I couldn't be more excited.
I have so much passion for elderly care and feel a great sense of achievement when helping others to live their best potential.
I am in so much love with nature, boats, cruising and travelling.
Job Title: Administrator
Hello, I’m Leanne- Administrator at The Cedars. I am very happy to be able to support our residents and their families with anything relating to communications, finances or administration. If you have any questions about these aspects it is probably me you need to speak to. I have worked in care for over eighteen years, many of those here at The Cedars. I have worked across many different departments over time; which gives me a unique perspective about how everything works. I like being part of a team that I have happily worked with for so long. We will ensure that our residents enjoy the premium quality lifestyle that they deserve.
Job Title: Head Chef
Hi, I’m Richard, the Head Chef here at The Cedars. I have been a chef for 30 years, having started my career in the armed forces. I am passionate about providing home-cooked, nutritious food for our residents to enjoy every day.
I enjoy making our residents happy by catering to their personal tastes, and talking to our residents about their likes and dislikes in order to create varied and exciting menu choices.
Job Title: Head of Maintenance
Joined: 2023
I started at The Cedars in October 2023, and I already feel at home!
I have 25 years of experience in facilities maintenance and management. For the last 15 ½ years I worked in a senior school with approximately 1600 staff and students. In my spare time, I enjoy spending time with my family and our Yorkshire Terrier.
