In keeping with the Tanglewood care homes philosophy – guests welcome at any time, the home has no set visiting hours.
Private car park on site.
Cedar Falls Nursing Home has a Review Score of 9.2 (9.225) out of 10, based on 16 reviews in the last 2 years. Over all time Cedar Falls Nursing Home has 55 reviews.
Review from Jim H (Son of Resident) published on 2 April 2025
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Reply from Jenny Bellwood, Marketing Manager at Cedar Falls Nursing Home
Thank you for your kind review of Cedar Falls. We are thrilled to hear that your dad's physical and mental well-being has improved with the support of our dedicated team. We will be sure to share your thoughtful feedback with them, they will be truly delighted. Providing care with dignity, kindness, and professionalism is our top priority, and it is lovely to know that the team is having such a positive impact with the care of your dad. Should you need any further assistance, please don't hesitate to reach out to us.
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Review from Stephen A (Resident) published on 2 July 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you for sharing your experience. We're thrilled to hear that you enjoy living in one of our bungalows and appreciate the well-maintained grounds and cleanliness. It's wonderful to know that our friendly and helpful team, along with their endless patience, make your stay comfortable. We're glad you feel secure with 24-hour nurse availability and call buttons for assistance. It's great to hear that our activities team keep you busy and engaged throughout the day.
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Review from Graham W (Relative of Resident) published on 11 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
It's heartwarming to hear such positive feedback about your partner's Auntie's experience at Cedar Falls. We understand that the decision to transition to a care home can be challenging, but we're glad to hear that she has found comfort and support in her new home. Our dedicated care team strives to provide personalised care and attention to each resident, ensuring their well-being and happiness. We're delighted that your partner's Auntie has felt welcomed and cared for during her time with us. Thank you for taking the time to acknowledge the hard work and dedication of our team. We're committed to maintaining the highest standards of care and creating a warm and supportive environment for all residents and their families.
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Review from Peter J (Husband of Resident) published on 18 January 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
We are truly grateful for your kind words and appreciate your trust in our care for your wife. Providing a warm and friendly environment is a fundamental part of our commitment to the well-being of our residents. If there's ever anything you'd like to discuss or if you have any specific feedback, please feel free to reach out. Thank you for allowing us to care for your wife, and we are dedicated to continuing to provide the highest standard of support.
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Review from M S (Daughter-in-law of Resident) published on 11 January 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
We appreciate your positive feedback and are delighted to hear that you are very happy with the care your mother-in-law is receiving at Cedar Falls. It's heartening to know that the team's kindness and caring attitude have contributed to her well-being.
Regular communication about your mother-in-law's well-being and any concerns is an essential part of our commitment to transparency and keeping family members informed.
Thank you for entrusting us with the care of your mother-in-law, and we look forward to continuing to provide excellent support.
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Review from J G (Daughter of Resident) published on 10 January 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
We sincerely appreciate your positive review and are pleased to hear that your father has been well taken care of at our home. The well-being and comfort of our residents are our top priorities, and it's heartening to know that the team have been friendly, welcoming, and communicative with both your father and your family since his arrival.
Respecting the dignity of each resident is a fundamental aspect of our care philosophy, and we're glad you feel that your father has been treated with respect. Regular checks and the proactive seeking of additional medical advice when needed are essential components of our commitment to providing comprehensive and attentive care.
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Review from Mark N (Brother-in-law of Resident) published on 10 January 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you for taking the time to share your experience, and we are grateful for your trust in Cedar Falls for the care of your sister-in-law. It's heartening to know that the team at Cedar Falls are dedicated to maintaining her well-being and are making efforts to keep her spirits up despite the challenges posed by late-stage dementia.
We appreciate your openness in mentioning the concern about the sore on her leg. Rest assured, the team is diligently working on her behalf, and the ongoing communication with the doctor reflects our commitment to addressing health concerns promptly.
If there's anything specific you'd like to discuss or if you have further feedback, we're here to listen.
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Review from David N (Brother-in-law of Resident) published on 17 October 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you for your review. We are so pleased your loved one is happy and well cared for. Our team work incredibly hard to provide exceptional care and we look forward to sharing your review with them.
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Review from Grace W (Daughter-in-law of Resident) published on 17 October 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you so much for your review. We're thrilled to hear that you and your loved one have had such a wonderful experience with us. Your feedback means a lot to us, and it's truly motivating for our team to know that their efforts are making a difference, we look forward to sharing your review with them.
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Review from Lesley J (Daughter of Resident) published on 16 October 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
We are extremely sad to receive your review. We do not feel that the information is reflective of the care home and wish to respond as such. The home has had recent external audits undertaken, as well as our own comprehensive governance suite of audits and whilst there are always opportunities to learn and develop, the outcomes do not correspond with those relayed in this review. Recent resident and relative survey outcomes have been positive also. The team have regular HR Clinics to support them in their role and the feedback again, has not caused concern. The home has a knowledgeable and experienced home manager newly in post and the senior management team provide consistent support. The Regional Manager for the service was surprised to read your feedback regarding your complaint as he met with you on a regular basis to discuss any concerns you had and carried out any required actions. We take all feedback very seriously and always reflect and improve our service as a result.
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Review from Ross H (Son of Resident) published on 10 August 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you so much for taking the time to write us a review. We are so pleased you are happy with the standard of care and respect your loved one has received at Cedar Falls, your review means so much to our team and we look forward to sharing this with them.
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Review from C W (Resident) published on 2 June 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you so much for writing a wonderful review. Your feedback means a lot to the team and we are so pleased you are happy in your home. We look forward to sharing your review with the team.
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Review from Kevin S (Husband of Resident) published on 30 May 2023
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Review from L C (Daughter of Resident) published on 15 May 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you for taking the time to write us a review. It is really appreciated. We are pleased you find the home accommodating and responsive to your needs as a family. We look forward to sharing your feedback with the team.
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Review from Tamsin D (Daughter of Resident) published on 12 May 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you for your review. We are so pleased that both your loved ones are happy and well cared for at Cedar Falls. We appreciate all feedback and look forward to passing this review on to the team.
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Review from E B (Sister-in-law of Resident) published on 12 May 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you for taking the time to share your feedback. Our catering team and all team members work incredibly hard at Cedar Falls and we look forward to sharing your review with them.
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Review from L W (Son of Resident) published on 17 February 2023
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Reply from Jacky Blundell, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you for your review of Cedar Falls. We are saddened to hear you have found some aspects of care lacking as we strive to consistently provide the quality care our residents deserve. I would urge you to discuss your concerns with the home manager so that she can look into the points you have raised to this end. I will pass on your comments for her attention.
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Review from M A (Wife of Resident) published on 15 December 2022
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Reply from Jacky Blundell, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you for your lovely review of Cedar Falls. We appreciate you taking the time to share your thoughts and will pass your comments to the team at the home who will be delighted to read you are happy with the service in all areas - thank you.
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Review from S T (Respite Resident) published on 22 February 2022
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Reply from Jacky Blundell, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you for your considered review of Cedar Falls, we are delighted you are so happy with the service and will pass your lovely comments on to the team.
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Review from Steven C (Son of Resident) published on 30 July 2021
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Reply from Jacky Blundell, Marketing and Communications Manager at Cedar Falls Nursing Home
Thank you for your thoughtful review. I will pass your comments on to the team who will be delighted to hear your lovely comments.
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The Review Score of 9.2 (9.225) out of 10 for Cedar Falls Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.419 for Cedar Falls Nursing Home is calculated as follows: ( (116 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (7 Very Poors x 1) ) ÷ 186 Ratings = 4.419
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.806 Points relating to the number of positive Reviews for Cedar Falls Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6. 15 Positive Reviews ÷ 18.6 = 0.806
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Dec 2022
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Job Title: Deputy Manager
Joined: 2007
Job Title: Activities Coordinator
Joined: 2022