Doulton Court Care Home

Alford Road, Sutton-on-Sea, Mablethorpe LN12 2HQ
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9.8 58 Reviews
  • Doulton Court Care Home, Mablethorpe
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Care Provided by Doulton Court Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kelly Gavriliuc (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Funding & Fees Guide for Doulton Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Doulton Court Care Home Reviews (58)

Total of 58, showing 1-20
9.8

Doulton Court Care Home has a Review Score of 9.8 (9.769) out of 10, based on 9 reviews in the last 2 years. Over all time Doulton Court Care Home has 58 reviews.

Overall Experience

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Review from L S (Niece of Resident) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty spent her final days at this home and on each time we visited we were greeted in such a welcoming and friendly way. Nothing was too much trouble for the staff and they showed such care and respect towards my aunt, even though she was no longer able to communicate with them. I know she would
have been so grateful. It was far better than our expectations of a nursing home. We were allowed to visit whenever we wanted and the home environment was lovely and clean. The managers were really open and easy to talk to and the nurses and carers were brilliant with us and her. My aunty came to this home for the end of her life and as a family we could not have wished for a better place, would highly recommend to anyone.

Reply from Kelly Gavriliuc, Manager at Doulton Court Care Home

Thank you so much for this lovely review. I will pass your thank you on to the team. It was our utmost pleasure to care for her.


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Review from Susan T (Daughter-in-law of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed short term care for my father-in-law. As soon as I walked into Doulton Court, I knew it was the right place. The manager showed me round, she was lovely, so friendly. My father-in-law had four nights there and came out so much better. All the staff were marvelous.

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Review from P W (Granddaughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for all your help and support in arranging a blessing at Doulton Court so that our grandad could walk me up the aisle. You all put on quite an event and we felt so welcomed. The food, and decorations were wonderful and the family had a wonderful afternoon with memories made that will
last a lifetime.

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Review from D C (Brother-in-law of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law moved to this very good care home on the 1st of June 2023 and has shown in just three weeks a remarkable transformation of character. His cognitive condition is improving daily which relieves any anxiety and proves that management and staff are operating in a very correct way. We cannot
thank all involved with my brother-in-law enough for their expertise and knowledge of the care system. They should not be faulted.

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Review from L T (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with this home. The care that Mum receives is excellent. Overall staff are very friendly and welcoming. Makes me feel very pleasant with the family and helpful.

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Review from R C (Sister of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and the very relaxed atmosphere at the home, the staff are very friendly and caring. It is also very clean and has plenty of open spaces plus a lovely garden to relax in and feel safe at all times.

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Review from D P (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been extremely helpful and understanding during a very traumatic time. I feel totally reassured that my mother will be well cared for and very happy in Doulton Court.

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Review from R T (Brother of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to express my utmost gratitude to all staff members and others connected with Doulton Court Care Home who cared for my sister whilst a resident, I and the entire extended family will never be able to thank you all enough for the care, love and affection you gave to her. You are a credit
to the caring profession and the system of provision of residential homes.

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Review from M T (Sister-in-law of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff showed an enormous amount of care and affection towards my relative.

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Review from C G (Son-in-law of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended my first meeting with new managers I was well impressed, they have got some great ideas and seem very committed to carrying them out.

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Review from Russell J (Partner of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and go out of their way to make the residents feel loved and respected. The home try to make residents' families feel included.

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Review from Jayne L (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager has taken over, I have seen several positive changes. All Mum's paperwork is correct and stored correctly. Mum's overall care seems better and Mum is happier and healthier since the new manager taking over. Mum has not had one infection since fluids are being pushed and Mum moving
downstairs. Since the new manager taking over, I feel fully confident Mum is in good hands. Thank you guys for all your hard work.

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Review from Brenda S (Wife of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is always happy and well cared for. He enjoys his meals which are varied and look and smell appetising.

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Review from maurice d (Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring people, you feel you are a person, not just a number. Nice outlook, has good food and is nice and warm. Could do with better wifi and my room had no tv. Residents were friendly and they were helpful as to have a large scooter being their for outside use.

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Review from Hilary M (Wife of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last four weeks of his life in the care of Doulton Court. Every member of the team took great care of him and of me too. It was the right decision to have him cared for by professional people although a difficult decision for me to take at the time.

Reply from Katie Barnett, Marketing Executive at Doulton Court Care Home

Thank you, Hilary, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Doulton Court Care Home. We understand how upsetting it must have been and are so pleased you felt that our team treated you and your husband with compassion. We hope that their time at Doulton did see some friendships flourish with both the care team and residents. Thank you again, Hilary, if there is anything more we can do please do not hesitate to reach out.


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Review from Carol J (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Doulton Court Care Home for respite. As a family, we are so impressed, he has come on leaps and bounds (he has vascular dementia). We are now considering a full-time move for him. Food is exceptional and Dad is now eating properly.

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Review from G W (Respite Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My only complaint was the extremely poor internet connection. Also, the phone signal was almost non-existent. I appreciate that the clientele was not likely to use the facilities (I was only there due to an emergency respite period). I found in my case it was so frustrating to be so cut off. I would
have liked to be able to stream programmes that are not available on Freeview or be able to phone and receive calls from family via internet services. Otherwise, the staff were excellent in making my stay comfortable for which I send thanks.

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Review from Suzanne C (Daughter-in-law of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place! Mum arrived in November 2021 in a very sorry state from a previous care home. Doulton Court staff have done wonders. Mum is nearly back to her old self, with encouragement and great food she has put weight on. She now leaves her room and joins in activities. I often see her smiling
and laughing which we hadn't seen for a long while. Thank you Doulton Court for bringing our mum back to us.

Reply from Katie Barnett, Marketing Administrator at Doulton Court Care Home

Thank you, Suzanne, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Ron S (Son of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How lovely are the staff at Doulton Court? Mum sadly passed away on 30th April 2022 and all the staff were so caring, not just to mother but to all of the family. We were kept well informed of Mother's condition and she was well cared for and kept comfortable right up until the end. We would like to
say a special thank you to one member of staff who truly has a special gift in her vocation. We could not have found a better place for Mother to spend her final days. The passion, motivation and empathy shown to every person by all of the staff were truly touching to see right from the cleaning and kitchen staff up to the management. Thank you all.

Reply from Katie Barnett, Marketing Administrator at Doulton Court Care Home

Thank you, Ron, for your feedback and for taking the time to share your experience at Doulton Court Care Home. We are so sorry to hear about your mum but pleased you felt your mum received great care and hope that their time at Doulton Court did see some friendships flourish, especially with the care team.


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Review from Fiona S (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Doulton Court Care Home after a hospital stay. On arrival at Doulton Court, he was made very welcome. From day one, the carers and all staff treated Dad with genuine care, dignity and respect. We noticed how well Dad looked and how happy he was. Unfortunately, Dad was re-hospitalised
for a short period but was eager to return home, which he meant Doulton Court. Dad is offered a choice at all times and enjoys the variety in his meals.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Doulton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Doulton Court Care Home is calculated as follows: ( (86 Excellents x 5) + (13 Goods x 4) ) ÷ 99 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Doulton Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Doulton Court Care Home

What types of Care is Doulton Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Doulton Court Care Home provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Doulton Court Care Home have?

There are 27 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Doulton Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Doulton Court Care Home to the centre of Mablethorpe?

2.2 mile(s) as the crow flies, distance by road may be significantly further.