visiting hours are to suit residents family and friends - restrictions may apply in the event of an outbreak , however the home will contact all families with information in regards to an outbreak and restrictions .
car park on site
Aspen Lodge Care Home has a Review Score of 9.8 (9.802) out of 10, based on 11 reviews in the last 2 years. Over all time Aspen Lodge Care Home has 43 reviews.
Review from Norma S (Daughter of Resident) published on 16 January 2025
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Reply from kelly Gavriliuc, Manager at Aspen Lodge Care Home
Thank you so much for your lovely feedback I will share it with the team.
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Review from C M (Resident) published on 6 January 2025
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Reply from kelly Gavriliuc, Manager at Aspen Lodge Care Home
Thank you for your amazing feedback - we are a family here and this shows with your lovely comments.
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Review from C S (Wife of Resident) published on 23 January 2024
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Review from S C (Daughter of Resident) published on 21 September 2023
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Review from S V (Friend of Resident) published on 10 August 2023
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Review from Angela D (Daughter of Resident) published on 10 August 2023
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Review from Ian T (Brother of Resident) published on 20 July 2023
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Review from F K (Partner of Resident) published on 29 June 2023
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Review from D B (Sister of Resident) published on 22 June 2023
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Review from J H (Friend of Resident) published on 20 April 2023
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Review from Jill W (Daughter of Resident) published on 30 March 2023
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Review from Donald J (Husband of Resident) published on 10 March 2023
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Review from Peter W (Son of Resident) published on 20 December 2022
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Review from Samantha S (Daughter of Resident) published on 15 December 2022
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Reply from Katie Barnett, Marketing Executive at Aspen Lodge Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Josie A (Wife of Resident) published on 24 November 2022
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Reply from Katie Barnett, Marketing Executive at Aspen Lodge Care Home
Thank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your husband was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.
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Review from M L (Son of Resident) published on 1 November 2022
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Review from Susan H (Daughter of Resident) published on 2 February 2022
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Reply from Olivia Shields, Marketing Assistant at Aspen Lodge Care Home
Thank you, Susan, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
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Review from Glenn L (Son of Resident) published on 17 November 2021
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Reply from Olivia Shields, Marketing Assistant at Aspen Lodge Care Home
Thank you, Glenn, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Aspen Lodge Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from David H (Son of Resident) published on 11 November 2021
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Reply from Olivia Shields, Marketing Assistant at Aspen Lodge Care Home
Thank you, David, for your comments about your recent experience at Aspen Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from P H (Daughter of Resident) published on 11 August 2021
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The Review Score of 9.8 (9.802) out of 10 for Aspen Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.802 for Aspen Lodge Care Home is calculated as follows: ( (108 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.802
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Aspen Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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