The Elms Care Home

Elm Drive, Louth LN11 0DE
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9.6 37 Reviews
  • The Elms Care Home, Louth
The Elms Care Home is located in Louth and is close to amenities, shops, public transport and motorway links. The local shopping centre can be found less than a mile away.

This care home is a period house with a purpose built care unit, providing nursing and social care for older people who are physically frail and older people with dementia.

Accommodation at The Elms is provided in single occupancy rooms and many have en-suite facilities. The Elms features several lounges and separate dining rooms, where residents can enjoy the company of others at mealtimes. Traditional home cooking using fresh products are served and daily choices are available. Special diets can be catered for.

A hair stylist visits the home regularly. Laundry for residents is undertaken by the home. Residents can enjoy a varied programme of activities.

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Care Provided by The Elms Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tina Goodwin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001
    • Number of floors: 2

Funding & Fees Guide for The Elms Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,115
    • Self-Funded Nursing Care from £1,165
    • Self-Funded Nursing Dementia Care from £1,165
    • RESPITE Self-Funded Residential Care from £1,080
    • RESPITE Self-Funded Residential Dementia Care from £1,115
    • RESPITE Self-Funded Nursing Care from £1,165
    • RESPITE Self-Funded Nursing Dementia Care from £1,080

  • If you are unsure of our fee, please speak to our Home Manager at The Elms.
  • (these prices are only a guideline, please contact The Elms Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome. Please ring the doorbell and a member of the care team will open the door for you.


  • Parking

  • Plenty of off street parking.


The Elms Care Home Reviews (37)

Total of 37, showing 21-37
9.6

The Elms Care Home has a Review Score of 9.6 (9.595) out of 10, based on 15 reviews in the last 2 years. Over all time The Elms Care Home has 37 reviews.

Overall Experience

  • 30
  • 7
  • 0
  • 0
  • 0

Date Published

37
5
7
15
22

Review from H B (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a recent resident in the home - I was very impressed with the care given to my mum. The home was very clean and the staff friendly and professional. I was kept informed about her condition and was always made to feel welcome when visiting.

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Review from J N (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 102 year old mother only recently had to go into respite care due to a family bereavement. Following that she was then brought to The Elms Care Home in Louth to be nearer family. Since her arrival we have only been met by kindness, sympathy for our family loss and made to feel very welcome. My mother
has settled extremely well after only a few weeks. She is always well dressed, treated with dignity and friendliness. Staff are helpful in providing updates on how her day has gone.

Reply from Shellene Armstrong, PA at The Elms Care Home

Many thanks for your review and feedback for The Elms Louth Care Home.


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Review from Beverley D (Daughter of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic environment and care is brilliant.
Always welcoming.
Cannot find fault with anything.
So glad we made this choice for Mum.

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Review from Z W (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and helpful.
Room clean, good size with ensuite toilet.
Lounge etc, clean and bright.

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Review from C K (Sister of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always friendly and efficient. No complaints about the standard of care. Relative always comfortable and well cared for. Staff always have time to talk and give relative information as far as possible.

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Review from Beverley H (Friend of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very accommodating.

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Review from Christine S (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care and support given to my Mum are extremely helpful. During this last year of many challenges, Mum has found life very difficult. She has moved to this care home only recently, but I am well assured by the care team that all her needs are being met on a daily basis. The management of the
care home is second to none, and I would highly recommend it.

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Review from J O (Grandson of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms Care Home is an excellent facility with friendly staff. The standard of care is good, and the visiting processes are very straightforward - overall, I am satisfied.

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Review from P T (Wife of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last five years, we have been part of the unit. The care and attention to my husband and all of our family have been excellent. The staff are amazing, treating us with respect and my husband with dignity at all times. The management team are available at all times.

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Review from Deborah L (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to The Elms in May 2020, and in June 2020 my mother was admitted, initially for respite care but is now a permanent resident. The standard of care, attention and dedication to duty shown by the staff is second to none. They have made a very distressing time for my family more
acceptable, as we know that both our parents are receiving the best quality care possible.

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Review from P W (Wife of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the staff at The Elms. My husband is well looked after always clean and tidy and for that I am grateful. I know it is only the care and attention they give my husband that he looks as well as he does.

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Review from C H (Son of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff that care for my mother.
Nothing is too much trouble and my mother is treated with dignity and respect.

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Review from L T (Daughter of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During this very difficult time, the home has done all it can to keep residents safe, for oakwood unit this has meant visitors sit outside and communicate with residents through the floor to ceiling windows of the sitting room. The staff have been excellent in facilitating that communication for mum
who is unable to speak and finds it hard to focus.
The staff make a particular effort to dress mum prettily for our visits, knowing that this has been important to her in the past. They take time to update me on the details of mums week.

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Review from Rachel P (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I visited my parents for the first time since the easing of lockdown measures, it had been three months since I last saw them. The staff were welcoming and made last-minute changes to accommodate my parents' individual needs so that the visit could be successful for all of us.
It was a joy to
be able to see and talk with my parents and to share that joy with the staff who have been looking after them so well through these very difficult times. Thank you.

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Review from Christine H (Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise to say about the home and their excellent care of my friend and have said this to several people when asked what the home is like.

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Review from Alan M (Son of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As we entered The Elms we were struck by the pleasant surroundings - a bright and well-appointed reception area, and a warm welcome. Compared to other Homes in Louth, many of the residents seemed more active and responsive. The lounge and activity area was, again, nicely decorated, with a pleasant
ambience.


The staff were all very friendly and welcoming, and it was this that tipped the balance in favour of The Elms. No Care Home will ever be perfect for a loved one, but surely a key factor is the staff, and how they relate to, and care for, residents.


We had no regrets about our decision. My mother was in The Elms for eight weeks, the final three of which she was bed-ridden and very poorly. The professionalism, sensitivity and good humour the staff showed towards her, in particular in the last 48 hours before she passed away, was, it seemed to us, over and above merely doing their job.


Good food. Could do with a make-over in some areas.


Overall, very satisfied.


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Review from A P (Wife of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited other care homes for my husband being in care. To me this is the best care home which i have visited. The kindness of care which my husband receives is very much appreciated.

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Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for The Elms Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for The Elms Care Home is calculated as follows: ( (134 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 177 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.872 Points relating to the number of positive Reviews for The Elms Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 15 Positive Reviews ÷ 17.2 = 0.872

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Tina

Tina Goodwin

Job Title: Care Home Manager

Joined: 2013

Tina Goodwin is the devoted manager at The Elms, boasting 11 years of service and nearly four decades of experience in social care. Her unwavering passion and commitment to enhancing lives have made her an invaluable asset to our organisation.