The Fountains Care Centre

Church Lane, Tetney, Grimsby DN36 5JX
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9.6 32 Reviews
  • The Fountains Care Centre, Grimsby
The Fountains Care Centre offers an ideal living environment for adults with personal care needs, as well as being suitable for residents with a physical disability or dementia. Day care and respite are also available.   

Well-located in the village of Tetney, between Louth and Grimsby, The Fountains Care Centre benefits from access to the local community and amenities. The home uses all resources available in order to support clients with recreation and an enjoyable lifestyle, while landscaped grounds and specialist bathing are other beneficial additions.

Residents can personalise an interior that is homely and a pleasant place for loved ones to visit. Pets are welcome to visit also.

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Care Provided by The Fountains Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Katie Robinson (Manager)
  • Admission Criteria
    • No Smoking in building however designated areas outside
    • Ages 50+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for The Fountains Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please call to enquire In relation to Fees and for a tour around our Care Centre.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting welcome no booking required. Pet/animal visits welcome.


  • Parking

  • Designated Parking Area on Site


The Fountains Care Centre Reviews (32)

Total of 32, showing 1-20
9.6

The Fountains Care Centre has a Review Score of 9.6 (9.609) out of 10, based on 16 reviews in the last 2 years. Over all time The Fountains Care Centre has 32 reviews.

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Date Published

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Review from Jean W (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at The Fountains were extremely kind and caring towards my dad - going the extra mile for sure! He was well looked after in every aspect eg provision of meals, medicines and personal care. All carried out very thoughtfully and with a smile! As my dad reached the end of his life he had constant
company from the staff who also took the time to take the phone to him so we could speak to him. As a family we lived a long distance away but I absolutely felt I could entrust my dad to the care of the Fountains team.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for taking your time to leave such a lovely review. It was an absolute pleasure to care for dad and its very warming to receive your review commending our fantastic staff team.


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Review from Wendy K (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for four years now and during that time, we have never had cause to complain. The staff are lovely and work extremely hard and the home is very clean. Mum looks well-kept and, although she is unable to communicate properly, always seems happy and content. We are forever grateful
to The Fountains, thank you.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for taking your time to leave such a lovely review. I will ensure to feedback to our wonderful staff team, as they always enjoy hearing feedback. It is a pleasure to care for Mum. Thank you for your ongoing support.


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Review from S R (Son of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Every single member of staff made Mum's last few days as happy as they could be... you cannot put a price on that! From the bottom of my heart, a massive thank you to each and every one of you! Mum saw the place as her home and she was extremely happy and content being there (always had a massive smile
on her face), that says it all really!

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you so much for leaving your review and taking your time to pass on lovely feedback to our amazing staff team. It was a pleasure to be a part of your mum's life and to have yourself and your siblings support in providing care to mum. Thank you also for allowing us to be a part of your mum's final journey. Mum will always be at the heart of the fountains and a fond character to be missed along with great memories shared. I will ensure your feedback is fed back to our staff team, which I am sure they will be extremely honoured to receive.


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Review from Bob E (Husband of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been resident at The Fountains for eleven months, and I am very impressed with the care she is receiving. I visit my wife every other day, so I have witnessed on many occasions the warm, friendly family atmosphere that the staff create and maintain. My nephew and niece recently came
down from Scotland to visit their Aunt - they both commented spontaneously on the lovely atmosphere at The Fountains, and the friendly, helpful personalities who greeted them. They both told me they were very happy their Aunt was being properly looked after by such lovely people. In truth the building could probably do with some redecoration, but it is the people inside the building that make it such a great place for my wife to be. The staff are sensitive to my wife's moods, as well as her needs, and try their utmost to help her through each day. They have a very commendable style of caring which has a light touch - focusing on sympathetic support and positive encouragement.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you so much for leaving such an amazing review, as a team I know the staff really do enjoy caring for your wife as well as yourself and Poppy the Shih Tzu as a part of our Fountains Family. Your kind words are very much appreciated and I will of course feed these back to our hardworking and fabulous staff team. Thank you so much for your continued support, and for being an integral part of your wife's care. Without you, the care we provide could not be to the highest standard.


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Review from D H (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a member of The Fountains family for 8 years until she passed away and loved it. When we took mum out to get her nails done, or for dinner, or a cake, and she'd had enough she'd ask to go "home" - back to The Fountains. There can be no greater compliment than when a resident calls it home.
Even
when Mum was no longer able to clearly communicate, all of the staff would still involve her in her personal decision-making and activities which was important to us as well as Mum.
We were all made to feel like we were part of The Fountains Family and, during the darkest of times, the staff went above and beyond to make sure we were as well cared for as mum.
Now mum's passed we miss our Fountains Family almost as much as we miss Mum. Thank you for everything and we're so pleased mum always said if she had to go into residential care she wanted it to be The Fountains.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you so much for taking your time to leave such a lovely review, it was the pleasure of The Fountains and the staff team including myself to have been a part of your mum's care journey. As a daughter you really did support the staff and myself to provide Mum care to the highest standard and it was an honour for us all to be a part of Mum's final journey. Yourself, your siblings and your mum will always remain a part of the Fountains family.


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Review from Stephen B (Nephew of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt feels comfortable and safe at the home. She is well looked after by the staff and they make sure I am aware of any problems with her care or health. She is a strong character and when I visit, I am always impressed by the good relationship the staff have with her.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for taking your time to leave such a lovely review, your aunt is a pleasure to care for and as you stated a very strong character! We enjoy caring for your aunt and enjoy making fond memories with her where every day is different and she definitely keeps us on our toes!


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Review from M L (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous team. Can not thank them enough for the care and patience they give my mum on a daily basis. Mum is on respite at the moment and is very well with the care. Would highly recommend. Their consideration for the individual and family members is superb. Thank you for being amazing

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for leaving such a lovely review, I will feed this back to the staff team. Our staff love to receive feedback especially feedback as complimenting as your comments. Thank you for your ongoing support to us and your mum. It is a pleasure to provide care to your mum.


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Review from Pete S (Son of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been well looked after being very poorly recently. the Staff have been marvelous and great communication throughout. I feel the home has a lot to contend with and gets no help from the NHS.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for taking the time to leave a review, we are extremely grateful for your feedback. It is a pleasure to support Mum as always and we are so pleased with her recovery so far. Thank you for your ongoing support with us as a home to provide the best care to Mum.


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Review from Christine L (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy in The Fountains. The building has a shabby exterior but this is more than compensated by the excellent caring staff. The staff worked hard to help my mother regain and retain her mobility. With their help her confidence has improved.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for taking your time to leave a lovely review, I will of course feed this back to the staff team. Our staff work very hard to support our residents and receiving feedback is very valuable to the staff team. In relation to the building, we have recently had new windows fitted to the front of the property and have a new gardening team to maintain the grounds. We appreciate your feedback, and any further ideas on improvements would be gratefully received.


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Review from Sue R (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During June and July my mum had bad back pain and then became unwell with one or two different infections. The staff were brilliant with Mum, helping her cope with her back pain and contacting surgery straight away for antibiotics. The surgery let Mum down but not the staff at The Fountains.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for leaving a lovely review, we are so pleased Mum is now better! I will feed back your comment to the staff team, they will be delighted to receive such lovely feedback.


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Review from Brian M (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good, clean and tidy. The staff are great especially those around the running of the care home and the staff in the kitchen are great, they do a good job. I have been going to the care home for over a year now and I have seen some changes but the overall running of the care home is good. I have
not had to complain about anything really, had some questions and they have always been seen to.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you so much for taking the time to leave us a review, your feedback is much appreciated. I will share this with the staff team, they always love to receive reviews from our friends and family members.


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Review from J B (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident at The Fountains from 2022 till earlier this month when she passed away. All at The Fountains looked after and cared for Mum and when she became bedbound used to pop in to see her and make her smile. It didn't matter what time I went I was always made welcome. Thank you to the manager
and the team.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for leaving a lovely review, it was such a pleasure to care for your mum and we also really enjoyed your visits too. Thank you for all the support you gave us to allow us to care for Mum to the highest of standards. We wish you and your family all the best for the future.


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Review from David M (Son of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care for my father at home, the staff is helpful and tries to give good care services. My father is happy with the food and the amount. Always tea and coffee available for him and for use who visit. When Father has had health problems staff have been on the ball to deal with it.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for your lovely review, we appreciate receiving feedback. We are pleased to hear you are happy with the Care and Support your dad is receiving from our outstanding staff team and you feel that staff have been prompt with health issues. It is our pleasure to care for your Dad and continue to do so to the highest standard. I will ensure your kind words will be filtered to the staff team who I'm sure shall be very grateful to receive.


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Review from E C (Respite Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at the Fountains Care Centre for the last three weeks for a four-week respite, I can't fault the Fountains. The food, the care and the cleanliness is of high standard everyone is always friendly and happy to help this would be my first choice if I had to come back for my permanent residence.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for your great feedback. I will of course feed this back to all of the staff team in our March Team Meeting. It has been an absolute pleasure having you with us for your respite and we will of course welcome you back in the future if we are privileged for you to return. We at Fountains would like to wish you all the best on your health journey.


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Review from Lisa G (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved into the Fountains Care Home and I honestly could not be happier. The staff from the lovely manager to the staff members who I now know by name and the cook are just such kind and caring people, the handyman is very helpful and always on hand. I could not be happier it has made
what was from the offset a very difficult decision to make, the very best one for my mum. She is so settled and content. I have been able to turn her room into her room, surrounded by her special bits and pieces from her home to turn it into what mum calls a cosy place. So in conclusion, I am I would honestly say a very happy daughter with a very settled happy mum.

Reply from Katie Robinson, Manager at The Fountains Care Centre

We would like to thank you for leaving such a lovely and detailed review of our care home. As we have discussed, we are really enjoying having your mum with us and seeing her settle and adapt to living at the Fountains. We really do appreciate you taking the time to give such brilliant feedback. We pride ourselves on providing the very best person-centred care and our staff team are at the forefront of this. I will of course feedback your comments to our staff in our March team meeting, which I am confident they will be overwhelmed by your comments.


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Review from M H (Wife of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at The Fountains Care Home for over five years and was looked after with care, patience and kindness. He enjoyed the activities very much especially visits from the village playgroup children. He also enjoyed games and visits from animals. In good weather, he liked to be in
the courtyard garden and took great pleasure in feeding the birds.

Reply from Katie Robinson, Manager at The Fountains Care Centre

Thank you for your lovely feedback, this is greatly appreciated and our staff team are very honoured to have cared for your husband.


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Review from Noel S (Brother of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for 4+ years. She seems happy and contented in the home and has had no complaints that I am aware of. If she had, I am certain she would let me know when I visit. The staff are always helpful and friendly and are very caring towards my sister.

Reply from Kay Harrison, Manager at The Fountains Care Centre

Thank you for your review. We feel too that your sister is happy she readily communicates with staff and her friends as she wishes. She enjoys the garden and tells us she is looking forward to The Queens Platinum Jubilee Celebration. We will of course reflect to improve on your scores. If at any time you wish to talk, please do contact me directly.


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Review from L T (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I wish I had taken pictures of how bad this place was. As we waited over twenty minutes for a staff member to acknowledge my Dad being admitted for the first time in a care home. We counted the cobwebs and noted the broken handles on the dishevelled cabinet. When we eventually were let through to see
where Dad would stay it got worse. The carpet was dirty, the window was tiny, signs of leaks on the ceiling, and the bed lining was worse than secondhand. In floods of tears, I walked Dad straight out of there. This place needs to be closed and a complete renovation.

Reply from Mary French, PA to Operations Manager - Halcyon Care at The Fountains Care Centre

Thank you for your review, we value all comments like this is a positive way to focus on improvements.
We do understand how you would be feeling regarding the admission of your father, especially as it was a first visit to an environment such as this. We recognise that your anxieties, sensitivities, and emotions would have been highlighted – in turn causing a stressful situation.
You were asked to wait in the foyer which had just been decorated, to include new lighting.
Your welcome, we understand due to miscommunication, supported a lengthy wait which, gave you time to observe the sideboard donated to the home by a much-loved resident who has passed away. It is as you say ‘tired and does have a handle missing’, We believe that the sideboard is individual and has character, as do all of our residents who we care for.
We have focused this year on refurbishment and progress is being made flooring is being replaced throughout the home, along with redecoration, and replacement of furniture.


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Review from A F (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in after a spell in hospital and needed palliative care. The staff are excellent, the home - wonderful. It made my mother's last few days with us very pleasant.

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Review from Moyra G (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy welcoming visit. It was wonderful to see my mam on several visits smiling, laughing and joining in with the activities, from bowling to joining in a parachute game with local nursery children who attend regularly to see their friends. On one occasion we wanted to do an afternoon tea. This was
no problem, with a nice sunny room looking out onto the garden, so we could relax, have tea, a game of scrabble - normal family activities. Brilliant!

Reply from Mary French, PA to Operations Manager - Halcyon Care at The Fountains Care Centre

Thank you so much for taking the time to leave such a wonderful review of The Fountains. This will be fed back to the team who all appreciate feedback on how we are doing. Your feedback is important to us as it helps us to continue to develop and grow in the delivery of high standard care to our residents.
Thank you again
Registered Manager


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Current Review Score: 9.6 (9.609)

Overview of Review Score

The Review Score of 9.6 (9.609) out of 10 for The Fountains Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for The Fountains Care Centre is calculated as follows: ( (115 Excellents x 5) + (66 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 184 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Fountains Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

9 Bed Vacancies

posted 10 Mar 2025

We currently have Vacancies at The Fountains Care Centre. We have both Single occupancy and Two Double occupancy rooms for couples available. We also have En-suite toilet facilities available. Please call, visit or email to make an enquiry or to arrange a tour/assessment of our Care Centre. We do also accept Emergency Admissions please contact the care Centre should you require any emergency care support during the night/weekends/bank holidays. Current Availability for Day Care and Pre-Bookable respite. We have recently had refurbishments to bedrooms with new flooring and windows.*We current have 2 x ground floor rooms, one has en suite facility available*We are accepting admissions over the Christmas period, please call the home for any enquiries.


Awards / Recognitions (0)

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Meet the Team (2)

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Katie Robinson

Job Title: Registered Manager

Joined: 2023

Registered Manager with over 17 years of experience in health and social care. Katie joined the Fountains Care Centre Family in December 2023 and Gained CQC Registration in May 2024.


Katie is passionate about care and is a great support to the Residents and the whole staff team.


Katie has a wealth of experience with almost 18 years in the health and social care industry, starting in domiciliary care, Nursing homes, Supported Living, Enhanced Dementia Care and then moving on to Residential Care. Katie holds National vocational qualifications and an NCFE level 3 in End-of-life Care. Katie has recently completed Safeguarding Ambassador training with Lincolnshire Care Association in July 2024 and is in the process of completing the Swallowing, Oral Health & Nutrition ambassador course.


Katie has been a Care Assistant, Senior Care Assistant, team leader, deputy manager, unit manager, project manager and registered manager in previous roles and now Katie is our Registered Manager at the Fountains Care Centre


Katie Oversees the day-to-day and general running of the Care Centre to ensure Residents feel safe and supported within their own homes ensuring they have optimum comfort and achieve goals and ambitions.


Katie works closely with the whole team to ensure Fountains Care Centre are delivering great care and also is a supportive and responsible employer.


Katie's Key Responsibilities include:


Day-to-day running of the Service
Client Assessments
Client Enquiries
Client Reviews
Daily management of Client Queries
Compliance to regulations
Safeguarding Lead
Customer Care
Good Governance


You can contact Katie by email or phone.


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Julie W

Job Title: Team Leader

Joined: 2023

Julie joined The Fountains Care Centre in 2023; She has 31 years of experience working within Residential Homes and Nursing Homes. Julie has recently become a Safeguarding Ambassador, completing training with Lincolnshire Care Association.


Julie holds an NVQ Level 3 in Health and Social Care.


Julie leads our Skilled Staff team at the Fountains Care Centre and provides managerial support to the manager.


Julie provides person-centred care to all of our residents and is responsible for running the shift when on duty.


Frequently Asked Questions about The Fountains Care Centre

What types of Care is The Fountains Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Fountains Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Fountains Care Centre have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Fountains Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Fountains Care Centre to the centre of Grimsby?

6.3 mile(s) as the crow flies, distance by road may be significantly further.