Grosvenor Hall Care Home

Newark Road, Bracebridge, Lincoln LN5 8QJ
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9.6 38 Reviews
  • Grosvenor Hall Care Home, Lincoln
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Care Provided by Grosvenor Hall Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Don Thomas (Manager)
  • Admission Criteria
    • Assessment prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Grosvenor Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You are welcome to visit your family members at your convenience during the day. The home encourage visitors to residents.


  • Parking

  • There is ample parking on site


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Grosvenor Hall Care Home Reviews (38)

Total of 38, showing 1-20
9.6

Grosvenor Hall Care Home has a Review Score of 9.6 (9.594) out of 10, based on 11 reviews in the last 2 years. Over all time Grosvenor Hall Care Home has 38 reviews.

Overall Experience

  • 24
  • 11
  • 2
  • 1
  • 0

Date Published

38
1
9
11
27

Review from Sandra N (Respite Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grosvenor Hall Care Home exemplifies everything good about the finest residential care on offer. I was privileged to be invited to stay following a traffic accident. I shall always remember how lovely, spotless and comfortable the whole premises were. The staff are wonderful. I felt safe, comfortable
and cared for all the time. They work so hard, are professional, caring and looked after us as if they were family. The food was excellent. Lots of choice and such healthy dishes. There can be no better place to stay in England. Thanks to all of you.

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Review from Michele S (Son of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was residing in Grosvenor care home for nearly five years and has received constant care and attention, sometimes exceeding our expectations. The kindness of their staff has moved us on many occasions. I can only recommend this care home if you look for a place to welcome your loved one, particularly
if they have Alzheimer's disease. Despite his mental and physical decline, he has enjoyed his time there and we can only be grateful to the staff and residents who helped him live the last years of his life comfortably.

Reply from Diane Dunn, Area Manager at Grosvenor Hall Care Home

Good evening, thank you for your kind review of the care your father received at Grosvenor Hall. It is good to hear the positivity in the review about the care and support he received by the great staff team at the home. We strive to maintain good standards of care, however long or short a stay may be, which are tailored to an individual's assessed needs which are delivered by trained and compassionate staff.


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Review from Linda W (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was brought here after her knee operation in hospital.
All the staff were very friendly and helpful. She was unable to get out of bed, but staff were good changing her nappies when needed. Meals were a bit hit and miss, but I was staying with her so I was able to top up. Beeping from the call
buttons were very annoying all through the night.

Reply from Care For Your Life, Management at Grosvenor Hall Care Home

Thank you for your review and feedback. We appreciate it. We acknowledge that the call bells can be annoying at times, and we aim to respond to them as quickly as possible to minimise disruption. While we cannot fully avoid this, we will look into reducing the volume during the night if possible. We are also sorry to hear that you find the food to be a bit hit-and-miss. We have a system in place to record what food has been offered to residents and how much they have eaten. Your feedback is valuable to us, and we will review this further to improve our service.


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Review from F B (Respite Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top-class care home, one in a million. Fantastic staff.

Reply from Care For Your Life, Management at Grosvenor Hall Care Home

Thank you for your feedback! Our staff work hard to provide excellent service, and your recognition will certainly boost their morale. Thanks again for taking time!


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Review from J C (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for eleven years. When she first arrived, she was the life and soul and as the years moved on, she has ended up bedridden, her care has been brilliant, the staff are exemplary.

Reply from Dattatreya Avinash Thotli, Director at Grosvenor Hall Care Home

Thank you for your feedback! Our staff work hard to provide excellent service, and your recognition will certainly boost their morale. We will pass your compliments to our staff.


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Review from I M (Niece of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been coming here a few years now and always found the place clean and tidy and everyone is very helpful. I loved the activities and joined in when my aunt was there.

Reply from Care For Your Life, Management at Grosvenor Hall Care Home

Thank you for your feedback! Our staff work hard to provide excellent service, and your recognition will certainly boost their morale. Thanks again for taking time!


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Review from Sharon M (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and always have a smile, there are activities for all residents, they try to get them all involved so they get used to socialising. It's a very calm atmosphere, my dad is very content and well looked after. It's more like a hotel.
I highly recommend.

Reply from Edward Kaczorowski, Manager at Grosvenor Hall Care Home

Thank you for your review. I will pass on your comments to our staff.


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Review from Alexandra F (Relative of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have worked in the care sector for a number of years and have worked in this sector for many of them. I have never worked in the home, however, I have been a visitor for the past 2 years. The first year appeared satisfactory. Unfortunately in this last 12 months, myself and family have witnessed many
changes within the home and unfortunately all not positive. My relative and other residents I noticed, never had hygiene and toileting needs met whenever myself or other relatives visited. I had to ask for 3 weeks for her nails to be cleaned to no avail resulting in doing it myself. Staff at times could be very rude and appeared uncaring. On end of life, we weren't told until I visited the next day, along with an unexplained cut to her toe that I had to point out to be treated before infection. End of life medication was in the building however we had to plead with 2 nurses to administer the much needed medication with the backing of 3 staff members at the home. A very disappointing ordeal.

Reply from Dattatreya Avinash Thotli, Director at Grosvenor Hall Care Home

Thank you for your review and we are really sorry for your experience you may have had. We have looked into the issue following your review and we understand this has been escalated during your visits and has already been dealt with. We take the quality of our care very seriously and we have fully trained and qualified nurses in the building 24/7 along with management teams available on call at all times. Upon reviewing the issue, we can see the evidence of all the necessary steps taken and the care is delivered appropriately in accordance with the residents' needs and based on the recommendations given by the multidisciplinary team. We understand these situations can be distressing and we are sorry again if you may have faced any inconvenience. Though we could not find any issues at this time, we have taken your comments to review our service again and improve further with any lessons learned. Thank you for your feedback again!


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Review from Robert P (Partner of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff seem very attentive and make conversation with my good lady although it is a bit one-sided. The meals are excellent, compliments to the chef. Big thank you to everybody.

Reply from Edward Kaczorowski, Manager at Grosvenor Hall Care Home

Thank you very much for your review. Please feel free to speak to the management team if you have any concerns or ideas for us to improve the service we provide


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Review from Barbara S (Friend of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked and visited many care homes. Grosvenor Hall is by far the best I have experienced. All of the staff always have a smile on their faces. Happy staff - happy residents!

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Review from C C (Friend of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 82-year-old friend was transferred to Grosvenor Hall in March 2023 from the hospital as he was not well enough to return home and look after himself. He had a terminal illness and he received end-of-life care for the next three months. On my frequent visits over this time, I found all the staff that
I came into contact with to be friendly, helpful and very caring. I never failed to be impressed with the grandeur of the building with its stained glass windows, high ceilings and airiness and cleanliness of all public spaces. I got to know many members of staff who always made time to speak with me and let me know how my friend was getting on. I often took him into the large beautifully kept and wheelchair-friendly garden to chat and reminisce. These were precious times. As his condition deteriorated the level of care he received remained faultless. I shall remain forever in debt to the dedicated staff at Grosvenor Hall who looked after my friend with so much love and kindness.

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Review from Iain R (Respite Resident) published on 13 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Relocated by the hospital to Grosvenor Hall, I did not know what to expect. Yet, I should have had no fear. The accommodation is very comfortable. The atmosphere is clean and welcoming. The food is phenomenal. However, the staff are loving, caring, careful and always kind. The simple truth is, I want
to go home but I have no issue with living at Grosvenor Hall.

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Review from Robert D (Son of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided by Grosvenor for my father has been of a consistently high standard at all times complimented by clear and transparent communication channels. The staff are extremely dedicated and committed to providing a high level of care within a safe and welcoming environment. I must
also say that the home is managed in an efficient and proactive manner and at this level, the management has always been positive and responsive.

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Review from V D (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has been looked after well and his health has improved over the five months of his stay. Covid restrictions have impacted activities understandably. Staff have been friendly, excellent standards of care have been shown to my dad.

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Review from W G (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and look after Mum very well.

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Review from Graham H (Husband of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, subject to the restrictions of Covid with very limited access to the home.

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Review from Amanda D (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care at Grosvenor Hall Care Home for my father has been very good. The staff are knowledgable, helpful communicate well and are extremely friendly. My father has dementia and is at the end of his life but they are keeping him comfortable, attending to his needs and looking after him.

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Review from Kerry P (Granddaughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is nice.
Staff are very friendly, and the care my grandad receives is very good.
My grandad seems very happy here.

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Review from Audrey R (Wife of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my husband is very good. As a family, we are extremely happy with how well he is cared for. All the staff are very polite to us as visitors and also very helpful.

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Review from Carol G (Daughter of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home a year. She has settled and is well looked after. She has gained weight and is as happy as we can expect. The variety of foods are good and at times Mum has been given a meal when needed out of mealtimes. Mum doesn't always join in with activities but when she does she gets
involved.

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Grosvenor Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for Grosvenor Hall Care Home is calculated as follows: ( (102 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 128 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor Hall Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Grosvenor Hall Care Home

What types of Care is Grosvenor Hall Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grosvenor Hall Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Grosvenor Hall Care Home have?

There are 32 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Grosvenor Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grosvenor Hall Care Home to the centre of Lincoln?

1.9 mile(s) as the crow flies, distance by road may be significantly further.