Grosvenor Hall Care Home

Newark Road, Bracebridge, Lincoln LN5 8QJ
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9.6 38 Reviews
  • Grosvenor Hall Care Home, Lincoln
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Care Provided by Grosvenor Hall Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Don Thomas (Manager)
  • Admission Criteria
    • Assessment prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Grosvenor Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You are welcome to visit your family members at your convenience during the day. The home encourage visitors to residents.


  • Parking

  • There is ample parking on site


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Grosvenor Hall Care Home Reviews (38)

Total of 38, showing 21-38
9.6

Grosvenor Hall Care Home has a Review Score of 9.6 (9.594) out of 10, based on 11 reviews in the last 2 years. Over all time Grosvenor Hall Care Home has 38 reviews.

Overall Experience

  • 24
  • 11
  • 2
  • 1
  • 0

Date Published

38
1
9
11
27

Review from William C (Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and helpful. The food is very good. The room is very nice and clean. The family visiting see very good care.

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Review from M P (Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very very enjoyable. The food is good. Fantastic staff and management too.

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Review from T W (Son of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care. Friendly staff. Clean and tidy room.

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Review from B F (Wife of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly people. They are looked after very well. Always fit for a visit. I have no complaints, they are fed very well.

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Review from Jim D (Resident) assisted by family/friend published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like this place and the food.

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Review from Mary S (Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been here to recuperate as I broke my pelvis and my husband has dementia. He was unable to stay at home on his own and so we came here together which has been very good. The staff have been very helpful and very kind. The meals are tasty, varied and we are given a choice every
day. It's made a bad experience less painful and I can't praise them enough.

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Review from David G (Son of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the excellent care and sympathy shown to my mother during her residence at the Grosvenor.

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Review from Rose H (Wife of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant and obliging, caring etc. Listen to what is said and have made every effort to help my husband settle in. Gained much needed weight and happy with the nicely cooked food. My husband is looking better since he has been with said care home and so is his family and friends. I feel as though
our welfare is looked out for. Staff approachable and sensitive to our needs.

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Review from Elaine W (Daughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my mother in her short time at Grosvenor Hall Care Home was of the highest standard and all the staff were so careful and considerate with mum I could not have asked for better. The manager has been wonderful and should be set up as an example to others as the ideal caring
person.

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Review from Beryl S (Daughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 6 weeks, she was very well looked after, the standard of care was excellent in every way. I would not hesitate to recommend this place to anybody.

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Review from Janet F (Daughter of Resident) published on 14 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very caring in a professional way,(nursing and caring skills). They protect the privacy and dignity of the residents. There is a good relationship between staff. The whole Grosnevor team work together to provide a safe family atmosphere. It does not matter the level of the staff, housekeeping,
techs, carers and nurses all pull together and provide a great team.
My mum is at end of life and the care received has been outstanding. A team now lead by excellent management. The food is very good and nothing is too much trouble. I know this first hand because I stayed in my mums room for her last days.

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Review from Joyce L (Wife of Resident) published on 3 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The choice of meals is very good. The range of activities are well organised and enjoyed. Also enjoyed are the one to one sessions, talking about favourite subjects and looking together at books.

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Review from Florence P (Wife of Resident) published on 3 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very positive experience.

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Review from Robert W (Son of Resident) published on 2 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at this care home work well under occasional difficult circumstances.

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Review from Barbara M (Resident) published on 2 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I came her to live. I have not been treated badly at all. I try not to trouble anybody else, including the staff and the people that help in anyway. They do the best at all times.

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Review from Peter G (Husband of Resident) published on 1 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Grosvenor Hall since December 2012. In general, Grosvenor's junior staff, in my view the key to a well-run care home, fully understand their roles and responsibilities and are courteous and caring; they are well led. Where occasional individual lapses have occurred, management has
always listened and positive remedial action taken promptly. Regarding all grades at Grosvenor Hall, and ancillary staff, my wife put it succinctly: "They are kind. They do their best.", I wholeheartedly agree.

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Review from Patten (Daughter of Resident) published on 25 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father stayed at this care home for 3 months until he passed away, the staff were very good to him. Very caring and understanding towards him. In his last hours they looked after him extremely well. When the family arrived for the last hour before our father died they were caring and looked after
us. Very respectful towards my father even after his death.

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Review from Charles B (Friend of Resident) published on 14 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident at Grosvenor Hall for a number of years. The staff throughout the home show kindness and respect to him helping his disabled wife on her visits to see him, she feels that they both are part of the Grosvenor Hill family. A very good home they supported him through to his
end of life.

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Current Review Score: 9.6 (9.594)

Overview of Review Score

The Review Score of 9.6 (9.594) out of 10 for Grosvenor Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.594 for Grosvenor Hall Care Home is calculated as follows: ( (102 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 128 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor Hall Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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