Grosvenor House Care Home

19 Back Street, East Stockwith, Gainsborough DN21 3DL
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10 87 Reviews
  • Grosvenor House Care Home, Gainsborough
Grosvenor House Care Home is located in the beautiful rural village of East Stockwith, Lincolnshire. The care home offers both nursing and personal care for up to 41 people.

The rooms at Grosvenor House are tastefully decorated, with;
-38 en-suite rooms
-12 with wet room showers
-10 rooms with direct garden access
-3 rooms with mini kitchenettes


It can provide care for people who live with dementia, physical disability and frailty. Grosvenor House also offers The Gold Standard Framework. This is the highest level of advanced and anticipatory care planning. This means that personal wishes are paramount in all of the care that they provide in the latter years of life.

Grosvenor House has been awarded the very prestigious National Standard an incredible 4 times. They are one of the very few care homes in England to have received this award so many times.

The Garden at Grosvenor House has a large patio area which runs along the entire length of the home to allow for plenty of space for outdoor entertaining and for the many family and social events they hold annually.
Grosvenor House has a designated Activities Co-ordinator and a Wellbeing, Engagement & Communication co-ordinator. They work in partnership to provide engaging, impactful and social activities for residents which reflect their interests and personal hobbies.

Healthy, nutritious meals are prepared daily with a variety of home-baked desserts on offer. Individual dietary requirements are catered for.

Grosvenor House has 4 communal areas, with one being a recently renovated Coffee Hub. It also has 2 bathrooms which boast hydro baths and appealing surroundings.

Care Provided by Grosvenor House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Grosvenor Care Homes
  • Person in charge
  • Denise Green (Nursing Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1985
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Grosvenor House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,395
    • Self-Funded Residential Dementia Care £950 – £1,395
    • Self-Funded Nursing Care £950 – £1,395
    • Self-Funded Nursing Dementia Care £950 – £1,395
    • RESPITE Self-Funded Residential Care £950 – £1,395
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,395
    • RESPITE Self-Funded Nursing Care £950 – £1,395
    • RESPITE Self-Funded Nursing Dementia Care £950 – £1,395
  • (these prices are only a guideline, please contact Grosvenor House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Grosvenor House has a large car park with space top accommodate for 17 vehicles and 2 spaces allocated for mobility.


Grosvenor House Care Home Reviews (87)

Total of 87, showing 1-20
10

Grosvenor House Care Home has a Review Score of 10 (9.958) out of 10, based on 34 reviews in the last 2 years. Over all time Grosvenor House Care Home has 87 reviews.

Overall Experience

  • 80
  • 6
  • 1
  • 0
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Date Published

87
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Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff at Grosvenor for all the care and support they give to mum, the home is beautifully decorated and really feels like a home from home, nothing is too much trouble to ensure mum is made to feel safe and comfortable but she is still able to retain a
feeling of independence. Mum has been able to bring in some of her own furniture and ornaments so her room feels like 'hers'. The food is excellent and hot drinks and smiles always available.

Reply from Lauren Green, Wellbeing, engagement and communication. at Grosvenor House Care Home

Thankyou for such lovely feedback! We must say, we really do love how personal your Mum's bedroom feels! We love to make sure that our home looks as good as it possibly can with frequent upgrades! Thankyou for choosing for join our Grosvenor House Family!


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Overall Experience  Overall Experience 5.0 out of 5

This was our first visit. We have been made very welcome, staff all very friendly and nothing too much trouble. Seems to be a very inviting and friendly home.

Reply from Lauren Green, wellbeing, engagement and communication at Grosvenor House Care Home

Thank you for your kind review. We are so pleased you enjoyed your first visit to Grosvenor House and we look forward to welcoming you again soon!


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Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and warm with excellent facilities and food. The staff are very caring, hardworking and efficient. Queries are dealt with promptly and there are always staff available to discuss Mum's needs.

Reply from Lauren Green, Wellbeing, engagement and communication at Grosvenor House Care Home

Thank you for your lovely review. We really do pride ourselves on our delicious home made food! We hope you have been able to share a meal with us recently! Thank you for choosing to join our Grosvenor House Family!


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Overall Experience  Overall Experience 5.0 out of 5

Mum joined the Grosvenor House family in October 2024 and since she moved in she has loved the company, the environment and especially the love and care she has been shown by the amazing team. Everyone is so kind and supportive and a lot of fun! Mum's days are filled with interesting activities, visits,
opportunities to relax and she loves her room and the wonderful food too! The Grosvenor House team have made a huge difference to Mum and to us as a family.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for such a kind review! It has been an absolute pleasure to welcome your family and your mum as part of our Grosvenor House family! We hope you have had the opportunity to share some of our great food with us. Thank you for choosing to become part of the Grosvenor House family.


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Overall Experience  Overall Experience 5.0 out of 5

Great care home with plenty of staff who are well organised and helpful. They're never too busy to talk or help. The rooms are clean, residents all seem happy. Good activities, amazing food and a lovely location.

Reply from Lauren Green, Wellbeing, engagement and communication at Grosvenor House Care Home

Thank you for your kind feedback! We are so pleased that you have found our team helpful! We hope you have had the opportunity to share a meal with us! Thank you for choosing to be a part of our Grosvenor House Family!


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Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House has delivered great care to my mother across all areas. As her daughter, I can see how well my mother has settled and has become comfortable in her new home. As a visitor, I have become more and more at ease coming to and leaving Grosvenor House. All the staff are welcoming and friendly,
without exception. I feel my mother could not be in a better place. She would not have the interaction, stimulation or be safe if she were in her own house.

Reply from Lauren Green, Wellbeing, Engagement and Communication, at Grosvenor House Care Home

Thank you for such a lovely review! It is such a big step when first accessing care and support and we make it our aim to make this transition as easy as possible for all involved. It has been our pleasure supporting your mum with this step! Thank you for choosing to become part of our Grosvenor House Family.


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Overall Experience  Overall Experience 5.0 out of 5

Very friendly professional staff, nothing is too much trouble. Moved my stepdad to a room with a better view which is a lot nicer for him as he spends most of the time in bed. Have had some of the Sunday lunches here and they are excellent.

Reply from Lauren Green, Wellbeing, Engagement and Communication, at Grosvenor House Care Home

We are so pleased your stepdad is loving his new room! The view of the goats and chickens is a great one! We love welcoming you for Sunday lunches, we hope you enjoy them as much as we do!


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Overall Experience  Overall Experience 5.0 out of 5

Caring, friendly staff, always happy to help.

Reply from Lauren Green, Wellbeing, Engagement and Communication, at Grosvenor House Care Home

We are so pleased you find our staff caring and friendly! We certainly do have a great team!


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Overall Experience  Overall Experience 5.0 out of 5

My grandma moved in here and it has been life-changing for her and our family. She has gained weight, made friends and has settled in wonderfully. It is great to see her socialising after living on her own for so long. I have just attended the bonfire night celebrations. Which were fantastic. It is
such a relief to know she is always safe and well cared for.

Reply from Lauren Green, Wellbeing, Engagement and Communication, at Grosvenor House Care Home

Thank you for such kind feedback! We love being able to share these special moments with families and friends! We hope to see you at our Christmas celebrations! Thank you for choosing to become part of our Grosvenor House Family!


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic care always.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for your feedback! We are so pleased that you find our care fantastic! Thank you for choosing to become part of our Grosvenor House Family!


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Overall Experience  Overall Experience 5.0 out of 5

Excellent home and the care is amazing. From family experience, they have given us many more months with Dad that we definitely wouldn't have had. They go above and beyond.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for such lovely feedback. We pride ourselves on going the extra mile for our families so they are able to share special memories together with their loved ones. Thank you for choosing to become part of our Grosvenor House Family!


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Overall Experience  Overall Experience 5.0 out of 5

All staff and management are amazing. Managed to find my mum a room at very short notice, even arranged transport to ring her into the home. Very comfortable and homely surroundings.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your kind feedback! Our VIP electric taxi is just one of the fabulous facilities we have available to the people we support at Grosvenor House! We hope you enjoyed travelling in style to Grosvenor House!


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Grosvenor House have been excellent to my mum, giving all her knees the attention she requires. Keeping me informed of any changes.
Thank you so much.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your kind feedback. It has been a pleasure creating memories with you and your mum during her time with us. We look forward to creating even more!


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved in two months ago and quite frankly this has been life-changing. She has gained weight, is socialising, entertaining and well cared for. This has exceeded anything I could have hoped for. The whole staff team are exceptional, it is like walking into a family home every day. Simply amazing.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

This is such a lovely review, thank you it means so much. Grosvenor House will always work closely with the family as we know the transition can be emotionally difficult. However, it's been such a pleasure to build a relationship with you all. We will continue to be there for you and look forward to having many special days with you and your mother. We will continue to provide support and love always.


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Overall Experience  Overall Experience 5.0 out of 5

My wife arrived at Grosvenor House six weeks ago needing nursing care. She has received excellent medical care and is much improved both physically and mentally. We have found all of the staff, without expectation to be caring, helpful and sensitive to our needs. Nothing seems to be too much trouble
and we are very grateful.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your kind feedback! It has been our pleasure creating memories with you and your wife, especially the fine dining experience! Thank you for choosing to join our Grosvenor House Family!


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Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Grosvenor House at the start of this month. Since being there the staff and management have been very supportive and understanding with my mum's transitioning. Everyone is friendly and I always get updates on how my mum is settling in, how she is eating etc.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for choosing to become a part of our Grosvenor House Family! It was our pleasure welcoming your mum and all of your lovely family into our home.


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Overall Experience  Overall Experience 5.0 out of 5

I visit Mum every week and she is always happy and well cared for. As a family we are very pleased with how she is looked after.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your lovely review! We are so pleased that you are happy with the care that we provide at Grosvenor House. We pride ourselves on our great staff team and high-quality care! Thank you for choosing to join our Grosvenor House family!


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Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent and easy to communicate with.
Keep residents occupied.
Food very good.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your kind feedback! We are so pleased you enjoy our food, it is lovely to have you coming for lunch!


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been here 3 years and I think the home has just got better. The staff are friendly, attentive and caring. The home is well-led and deals with anything that needs improving straight away. It appears improvement to the home is constant. My mother is well looked after and carers and staff
go above and beyond. The entertainment is so good and always fun. Manager is very approachable and takes onboard anything raised and seems to be looking to improve all the time. Very proactive.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you so much for your kind feedback! We are always looking for ways to continuously improve and always appreciate the feedback from our lovely families to help us do so!


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Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Grosvenor House since 2019. I have found everyone approachable. Always welcoming. The home is full of light.
My questions are always answered.
Altogether a lovely friendly atmosphere for residents and visitors.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your kind feedback! We love welcoming all our families and friends into our home, especially for our big event days!


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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Grosvenor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Grosvenor House Care Home is calculated as follows: ( (391 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 406 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2017

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (22)

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Meet the Team (5)

Chris

Chris Bainborough

Job Title: Director/ Nominated Individual

Joined: 1986

Firstly, let me say a great big huge ‘Hello’ to you! Having been part of “Team Grosvenor” for nearly 35 years, I want to tell you how things have changed over the years.


We are really excited to be celebrating 35 years of our neighbourhood community, and I would be really interested to find out how you think our services should evolve for the next 35 years.


Please, if any aspect of what you have seen on our website or social media interests you, then get in touch and we really look forward to meeting you at Grosvenor House.”


Denise

Denise Green

Job Title: Registered Manager/ Registered Nurse

Joined: 2017

“I have been a Registered Mental Nurse for many years and, as the Registered Manager of Grosvenor House, I can honestly say this is my perfect role.


At the end of each day, I know I have contributed at a high level to the well-being, care and support of not only our clients but also friends, family and the rest of the Grosvenor House team.


I have already been a key part of our road to continuous improvement, and if you think we can improve any aspects, please let me be the first to know.


Hopefully, see you soon.”


Lauren

Lauren Green

Job Title: Wellbeing, Engagement & Communication

Joined: 2020

Hello everyone!
I have absolutely loved getting to know our residents and hearing them tell me stories from when they were younger, some of them even involving my own family members!
A lot of you may know me (or my voice) from our much-loved video calls, but haven’t met me in person yet!


My role at Grosvenor House is well-being, Engagement and Communication. This means that my focus is to help bridge the gap between us and you with the use of our video calls and social media pages and to work closely with our residents and our team to create impactful opportunities to promote their well-being.


I am looking forward to meeting you all properly when the opportunity arises and getting to know you all!
We are currently working on some exciting things at Grosvenor House, so keep your eyes peeled on our social media page to see what we are up to!


If you have any suggestions on how we can engage or communicate with you more, or if you have any feedback in general, I would love to hear it! Please do not hesitate to contact me.


Cheq

Cheq Swash

Job Title: Care worker

Joined: 2018

Hi! I have been part of the Grosvenor House Family since 2018. And it has become just that, my extended family. To me, care is not a job for just a wage, it is a career that you have to feel in your heart and you do it for the love and passion you feel for looking after someone.


Seeing our residents smile, laugh and have fun fills me with the best feeling and I know that I have done my job. Even if that means dressing up as a unicorn or the Easter Bunny!


This is the job I was made to do!


Donna

Donna Weatherell

Job Title: Office Administrator

Joined: 2020

Hello! Coming to be part of The Grosvenor House Family was a huge challenge for me, after being a childminder for 17 years!


I am in the offices at Grosvenor House and it is normally me you will be talking to when you call our home!


It has been amazing to meet so many lovely families since I have been here and I am looking forward to meeting more!


If there is anything you would like to know or discuss, please do not hesitate to contact us and we will be more than happy to assist you


Frequently Asked Questions about Grosvenor House Care Home

What types of Care is Grosvenor House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grosvenor House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Grosvenor House Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Grosvenor House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grosvenor House Care Home to the centre of Gainsborough?

3.3 mile(s) as the crow flies, distance by road may be significantly further.