Grosvenor House has a large car park with space top accommodate for 17 vehicles and 2 spaces allocated for mobility.
Grosvenor House Care Home has a Review Score of 10 (9.958) out of 10, based on 34 reviews in the last 2 years. Over all time Grosvenor House Care Home has 87 reviews.
Review from Julie R (Daughter of Resident) published on 13 March 2025
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Reply from Lauren Green, Wellbeing, engagement and communication. at Grosvenor House Care Home
Thankyou for such lovely feedback! We must say, we really do love how personal your Mum's bedroom feels! We love to make sure that our home looks as good as it possibly can with frequent upgrades! Thankyou for choosing for join our Grosvenor House Family!
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Review from J E (Relative of Resident) published on 30 January 2025
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Reply from Lauren Green, wellbeing, engagement and communication at Grosvenor House Care Home
Thank you for your kind review. We are so pleased you enjoyed your first visit to Grosvenor House and we look forward to welcoming you again soon!
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Review from T C (Daughter of Resident) published on 30 January 2025
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Reply from Lauren Green, Wellbeing, engagement and communication at Grosvenor House Care Home
Thank you for your lovely review. We really do pride ourselves on our delicious home made food! We hope you have been able to share a meal with us recently! Thank you for choosing to join our Grosvenor House Family!
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Review from Debbie G (Daughter of Resident) published on 20 January 2025
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Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home
Thank you for such a kind review! It has been an absolute pleasure to welcome your family and your mum as part of our Grosvenor House family! We hope you have had the opportunity to share some of our great food with us. Thank you for choosing to become part of the Grosvenor House family.
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Review from Claire C (Daughter of Resident) published on 17 January 2025
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Reply from Lauren Green, Wellbeing, engagement and communication at Grosvenor House Care Home
Thank you for your kind feedback! We are so pleased that you have found our team helpful! We hope you have had the opportunity to share a meal with us! Thank you for choosing to be a part of our Grosvenor House Family!
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Review from Jackie P (Daughter of Resident) published on 27 November 2024
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Reply from Lauren Green, Wellbeing, Engagement and Communication, at Grosvenor House Care Home
Thank you for such a lovely review! It is such a big step when first accessing care and support and we make it our aim to make this transition as easy as possible for all involved. It has been our pleasure supporting your mum with this step! Thank you for choosing to become part of our Grosvenor House Family.
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Review from Sue P (Stepdaughter of Resident) published on 27 November 2024
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Reply from Lauren Green, Wellbeing, Engagement and Communication, at Grosvenor House Care Home
We are so pleased your stepdad is loving his new room! The view of the goats and chickens is a great one! We love welcoming you for Sunday lunches, we hope you enjoy them as much as we do!
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Review from T T (Friend of Resident) published on 27 November 2024
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Reply from Lauren Green, Wellbeing, Engagement and Communication, at Grosvenor House Care Home
We are so pleased you find our staff caring and friendly! We certainly do have a great team!
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Review from Olivia F (Granddaughter of Resident) published on 27 November 2024
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Reply from Lauren Green, Wellbeing, Engagement and Communication, at Grosvenor House Care Home
Thank you for such kind feedback! We love being able to share these special moments with families and friends! We hope to see you at our Christmas celebrations! Thank you for choosing to become part of our Grosvenor House Family!
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Review from D M (Son of Resident) published on 20 November 2024
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Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home
Thank you for your feedback! We are so pleased that you find our care fantastic! Thank you for choosing to become part of our Grosvenor House Family!
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Review from Georgina S (Daughter of Resident) published on 20 November 2024
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Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home
Thank you for such lovely feedback. We pride ourselves on going the extra mile for our families so they are able to share special memories together with their loved ones. Thank you for choosing to become part of our Grosvenor House Family!
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Review from Julie C (Daughter of Resident) published on 20 November 2024
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Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home
Thank you for your kind feedback! Our VIP electric taxi is just one of the fabulous facilities we have available to the people we support at Grosvenor House! We hope you enjoyed travelling in style to Grosvenor House!
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Review from Howard T (Son of Resident) published on 20 November 2024
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Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home
Thank you for your kind feedback. It has been a pleasure creating memories with you and your mum during her time with us. We look forward to creating even more!
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Review from Marcus F (Son of Resident) published on 29 October 2024
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Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home
This is such a lovely review, thank you it means so much. Grosvenor House will always work closely with the family as we know the transition can be emotionally difficult. However, it's been such a pleasure to build a relationship with you all. We will continue to be there for you and look forward to having many special days with you and your mother. We will continue to provide support and love always.
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Review from D S (Husband of Resident) published on 3 September 2024
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Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home
Thank you for your kind feedback! It has been our pleasure creating memories with you and your wife, especially the fine dining experience! Thank you for choosing to join our Grosvenor House Family!
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Review from L V (Daughter of Resident) published on 3 September 2024
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Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home
Thank you for choosing to become a part of our Grosvenor House Family! It was our pleasure welcoming your mum and all of your lovely family into our home.
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Review from Alison H (Daughter of Resident) published on 18 July 2024
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Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home
Thank you for your lovely review! We are so pleased that you are happy with the care that we provide at Grosvenor House. We pride ourselves on our great staff team and high-quality care! Thank you for choosing to join our Grosvenor House family!
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Review from R B (Husband of Resident) published on 18 July 2024
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Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home
Thank you for your kind feedback! We are so pleased you enjoy our food, it is lovely to have you coming for lunch!
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Review from Jackie S (Daughter of Resident) published on 18 July 2024
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Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home
Thank you so much for your kind feedback! We are always looking for ways to continuously improve and always appreciate the feedback from our lovely families to help us do so!
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Review from Barbara B (Friend of Resident) published on 17 June 2024
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Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home
Thank you for your kind feedback! We love welcoming all our families and friends into our home, especially for our big event days!
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The Review Score of 10 (9.958) out of 10 for Grosvenor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Grosvenor House Care Home is calculated as follows: ( (391 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 406 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Grosvenor House Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Dec 2017
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Director/ Nominated Individual
Joined: 1986
Firstly, let me say a great big huge ‘Hello’ to you! Having been part of “Team Grosvenor” for nearly 35 years, I want to tell you how things have changed over the years.
We are really excited to be celebrating 35 years of our neighbourhood community, and I would be really interested to find out how you think our services should evolve for the next 35 years.
Please, if any aspect of what you have seen on our website or social media interests you, then get in touch and we really look forward to meeting you at Grosvenor House.”
Job Title: Registered Manager/ Registered Nurse
Joined: 2017
“I have been a Registered Mental Nurse for many years and, as the Registered Manager of Grosvenor House, I can honestly say this is my perfect role.
At the end of each day, I know I have contributed at a high level to the well-being, care and support of not only our clients but also friends, family and the rest of the Grosvenor House team.
I have already been a key part of our road to continuous improvement, and if you think we can improve any aspects, please let me be the first to know.
Hopefully, see you soon.”
Job Title: Wellbeing, Engagement & Communication
Joined: 2020
Hello everyone!
I have absolutely loved getting to know our residents and hearing them tell me stories from when they were younger, some of them even involving my own family members!
A lot of you may know me (or my voice) from our much-loved video calls, but haven’t met me in person yet!
My role at Grosvenor House is well-being, Engagement and Communication. This means that my focus is to help bridge the gap between us and you with the use of our video calls and social media pages and to work closely with our residents and our team to create impactful opportunities to promote their well-being.
I am looking forward to meeting you all properly when the opportunity arises and getting to know you all!
We are currently working on some exciting things at Grosvenor House, so keep your eyes peeled on our social media page to see what we are up to!
If you have any suggestions on how we can engage or communicate with you more, or if you have any feedback in general, I would love to hear it! Please do not hesitate to contact me.
Job Title: Care worker
Joined: 2018
Hi! I have been part of the Grosvenor House Family since 2018. And it has become just that, my extended family. To me, care is not a job for just a wage, it is a career that you have to feel in your heart and you do it for the love and passion you feel for looking after someone.
Seeing our residents smile, laugh and have fun fills me with the best feeling and I know that I have done my job. Even if that means dressing up as a unicorn or the Easter Bunny!
This is the job I was made to do!
Job Title: Office Administrator
Joined: 2020
Hello! Coming to be part of The Grosvenor House Family was a huge challenge for me, after being a childminder for 17 years!
I am in the offices at Grosvenor House and it is normally me you will be talking to when you call our home!
It has been amazing to meet so many lovely families since I have been here and I am looking forward to meeting more!
If there is anything you would like to know or discuss, please do not hesitate to contact us and we will be more than happy to assist you