Grosvenor House Care Home

19 Back Street, East Stockwith, Gainsborough DN21 3DL
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10 87 Reviews
  • Grosvenor House Care Home, Gainsborough
Grosvenor House Care Home is located in the beautiful rural village of East Stockwith, Lincolnshire. The care home offers both nursing and personal care for up to 41 people.

The rooms at Grosvenor House are tastefully decorated, with;
-38 en-suite rooms
-12 with wet room showers
-10 rooms with direct garden access
-3 rooms with mini kitchenettes


It can provide care for people who live with dementia, physical disability and frailty. Grosvenor House also offers The Gold Standard Framework. This is the highest level of advanced and anticipatory care planning. This means that personal wishes are paramount in all of the care that they provide in the latter years of life.

Grosvenor House has been awarded the very prestigious National Standard an incredible 4 times. They are one of the very few care homes in England to have received this award so many times.

The Garden at Grosvenor House has a large patio area which runs along the entire length of the home to allow for plenty of space for outdoor entertaining and for the many family and social events they hold annually.
Grosvenor House has a designated Activities Co-ordinator and a Wellbeing, Engagement & Communication co-ordinator. They work in partnership to provide engaging, impactful and social activities for residents which reflect their interests and personal hobbies.

Healthy, nutritious meals are prepared daily with a variety of home-baked desserts on offer. Individual dietary requirements are catered for.

Grosvenor House has 4 communal areas, with one being a recently renovated Coffee Hub. It also has 2 bathrooms which boast hydro baths and appealing surroundings.

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Care Provided by Grosvenor House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Grosvenor Care Homes
  • Person in charge
  • Denise Green (Nursing Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1985
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Grosvenor House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,395
    • Self-Funded Residential Dementia Care £950 – £1,395
    • Self-Funded Nursing Care £950 – £1,395
    • Self-Funded Nursing Dementia Care £950 – £1,395
    • RESPITE Self-Funded Residential Care £950 – £1,395
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,395
    • RESPITE Self-Funded Nursing Care £950 – £1,395
    • RESPITE Self-Funded Nursing Dementia Care £950 – £1,395
  • (these prices are only a guideline, please contact Grosvenor House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Grosvenor House has a large car park with space top accommodate for 17 vehicles and 2 spaces allocated for mobility.


Grosvenor House Care Home Reviews (87)

Total of 87, showing 21-40
10

Grosvenor House Care Home has a Review Score of 10 (9.958) out of 10, based on 34 reviews in the last 2 years. Over all time Grosvenor House Care Home has 87 reviews.

Overall Experience

  • 80
  • 6
  • 1
  • 0
  • 0

Date Published

87
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22
34
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Review from Simon M (Son of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We arrived to visit Mum and were told that there was a lady going to be singing to entertain the residents.
It was a fantastic morning watching the residents and staff having a good sing-along and seeing the great relationship between both groups of people. As always there were drinks available to
all, ourselves included and we are always made so welcome, my mum has always looked so happy at Grosvenor House and we really do enjoy our visits, it is so professionally operated but with a friendly, welcoming feel.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for such kind feedback. We are so pleased that you enjoy your visits to see your mum as much as we enjoy you joining us for the afternoon!


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Review from Margaret F (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home, in all respects, always trying best.

Reply from Lauren Green, Wellbeing, engagement and communication at Grosvenor House Care Home

Thankyou for your kind feedback. We always strive to improve and ensure our services are the very best they can be!


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Review from Nigel K (Friend of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited quite a few other care home in this locality for family and other friends requiring such services, I can honestly say Grosvenor House is by far the best to date.
In such times of need, it's a great comfort to know your family and friends are receiving the best care possible and the dedication
of staff make it more of a vocation than just a form of employment. Keep up the good work.

Reply from Lauren Green, wellbeing, engagement and communication at Grosvenor House Care Home

Thank you for such a lovely review. One of our greatest assets is our team, they go above and beyond every day to make sure everyone’s experience of Grosvenor House, is the best it can possibly be!


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Review from Ray G (Husband of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went in to Grosvenor House for a week's respite care. From the moment I wheeled her us through the door we were taken over by the welcome, friendliness and care of the manager and her colleagues. Nothing was too much trouble. I was extremely grateful for the care and support shown to my wife.
I was also grateful for the friendliness and hospitality extended both to me and members of my family during our visits. If I myself ever need to go into care, this is where I would want to be. That is my greatest accolade!

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thankyou for such kind feedback! It was our upmost pleasure to support your wife for the time she was with us at Grosvenor House. We are so pleased that you chose to join our Grosvenor House Family!


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Review from P T (Son of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent visit to see Mum. The staff are friendly and professional. The care home is clean, warm and very good. A real home-from-home with excellent staff and care.
The home offered a counselling service, which is very unique and amazing service.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for your lovely feedback on our home. We are so pleased you find us a home from home, as that is exactly what we are!


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Review from S F (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for 4 months following a spell in hospital. Care was excellent. All her needs were catered for, especially during the night. Most days there was entertainment well cared for food-wise. Hair and nails done weekly.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your kind review! It was our absolute pleasure to have your mum stay with us at Grosvenor House. She certainly made us all laugh during her stay!


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Review from Vicky S (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a very warm, welcoming and friendly home. My dad's bedroom is lovely and we all enjoy our visits here. My dad enjoys the bingo and social aspect of being here and is fond of all of the staff, speaking very highly of them. The family fun days are very good, we have enjoyed attending many of them.
We love seeing all the animals here too. The food is good and we really like the coffee hub.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for such lovely feedback! We love our family fun days and we love creating memories together. We are pleased that you enjoy our animals just as much as we do!


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Review from Sally P (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience for residents and family members celebrating the King's Coronation. Fabulous live entertainment and lovely food. Fantastic atmosphere.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

We had a great day celebrating the King's coronation! We love an excuse for a fabulous garden party! We hope to see you at our next family fun day!


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Review from David C (Brother of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All management and staff are dedicated and caring for the residents. Something happening all the time to keep people entertained and happy. Special efforts for all big occasions, coronation, Queen Elizabeth II Jubilee, Christmas, Easter etc.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your review! We love to keep busy with varied activities and we certainly do not need an excuse to have a party with our family and friends!


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Review from Julie B (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a welcoming atmosphere. Dad's needs are met and he seems content.

Reply from Lauren Green, Wellbeing, Engagement and Communication. at Grosvenor House Care Home

Thank you for your kind feedback! We strive on creating a home which is welcoming and friendly from the moment you walk through the front door. We are so pleased you find this to be the case!


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Review from Peter C (Son of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff with very helpful ideas on how to handle certain situations. They have made the experience easy and looked after Mum in a very professional way.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for your kind feedback! We are so pleased that you are happy with your experience at Grosvenor House! Thank you for choosing to join our Grosvenor House Family!


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Review from William S (Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Grosvenor House Care Home has and continues to give excellent nursing and care. February being no exception. Residents, including myself, are benefitting from regular assessments of needs and regular care plan updates resulting in quality care. Our range of diverse activities is increasing
all the time to meet residents' wishes. It's not surprising that Grosvenor House is full at present as I now believe it is giving a service of excellent and should be recognised as such.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

What fantastic feedback! Thank you for such kind words. We are so pleased that you are finding the care that you receive high quality and it is great to hear that you feel our activities are diverse, we know that the animal days are one of your favourite activities!


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Review from Melissa B (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Grosvenor House Care Home enough for the care and support they continue to provide for my mum. Although my mum has only been with Grosvenor House for a few months, they have made a massive impact on Mum's quality of life. This was done by medication reviews and a dedicated manager who
has gone above and beyond and for that, I will be eternally grateful.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for such lovely feedback! It is really great to hear that you feel we have made a difference in your mum's life. It has been lovely to see your mum settle in and create friendships! Thank you for choosing to join our Grosvenor House Family!


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Review from A C (Daughter of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Grosvenor House Care Home now for over eight months and she is very happy and ultimately safe and secure which is a huge comfort for me and my family. The food is amazing, activities are plentiful and leading up to Christmas, quite wonderful with all the different visitors from
singers through to reindeer! The staff are always cheerful and helpful and nothing is too much trouble. Thank you to you all.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for your review of our home! We pride ourselves on high-quality, freshly homemade meals and we are so pleased that you have been able to share some good food with us! Christmas is magical at Grosvenor House and sharing it with all our families just makes the experience even better! Thank you for choosing to join our Grosvenor House Family.


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Review from H S (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for seven weeks and is really happy. The staff are amazing and really care about my father. Nothing is too much trouble for the staff, they have wheeled my father to the local pub to meet me there (I'm unable to push a wheelchair) and they have bought him cough sweets and beer
at his request. All the staff joined a secret Santa so every resident got a present. The home is beautifully decorated and is very much a home, not an institution. Staff keep me informed of how my father is doing and what activities he's joined in (I'm not yet aware of all activities that take place - hence the good). All care homes should be like this.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you so much for your kind words! We are so pleased that your father has settled and is happy with everything at Grosvenor House. He certainly puts a smile on our faces, especially when he sings his heart out at Christmas time! Thank you for choosing to become part of our Grosvenor House Family!


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Review from Clare B (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is really nice, the staff are so kind. It is very clean, we feel Mum is very safe. We do not have any concerns.

Reply from Lauren Green, Well-being, engagement and communication at Grosvenor House Care Home

Thank you for your lovely feedback! We pride ourselves on keeping the highest standards of cleanliness and we are pleased you find it that way! Thank you for choosing to join our Grosvenor House family!


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Review from Jennifer B (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know my father is so well cared for at Grosvenor House Care Home. Staff are attentive and take the time to interact with my father whenever passing. I know he is happy and secure. We couldn't ask for more as a family. Thank you.

Reply from Lauren Green, Wellbeing, Engagement and Communication. at Grosvenor House Care Home

Thank you for your feedback! We all love a sing and dance with your dad, he certainly has some good moves! Thank you for choosing to become part of our Grosvenor House Family!


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Review from Janice G (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House staff have worked well to try to settle my dad when his behaviours have been "testing". Very good care of him and his catheter.

Reply from Lauren Green, Wellbeing, Engagement and Communication at Grosvenor House Care Home

Thank you for your feedback! We love to sit and listen to your dad tell us his stories about his football playing days! Thank you for choosing to become part of our Grosvenor House family!


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Review from Neil S (Son of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, friendly atmosphere, excellent food and drink, great location, well equipped and very clean and hygienic.

Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your lovely feedback! We pride ourselves on providing fresh, homemade food each and every day! I know your mum certainly loves a good ice cream sundae! Thank you for choosing to become part of our Grosvenor House Family.


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Review from A K (Son of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is very happy with her care and treatment at Grosvenor House. There are always activities taking place to keep the residents entertained. The staff are welcoming and professional. Family events at the home are a regular occurrence and well organised.

Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your feedback! We love any excuse for a party at Grosvenor House, so family days in the garden are one of our favourite things to do!


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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Grosvenor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Grosvenor House Care Home is calculated as follows: ( (391 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 406 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (22)

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Meet the Team (5)

Chris

Chris Bainborough

Job Title: Director/ Nominated Individual

Joined: 1986

Firstly, let me say a great big huge ‘Hello’ to you! Having been part of “Team Grosvenor” for nearly 35 years, I want to tell you how things have changed over the years.


We are really excited to be celebrating 35 years of our neighbourhood community, and I would be really interested to find out how you think our services should evolve for the next 35 years.


Please, if any aspect of what you have seen on our website or social media interests you, then get in touch and we really look forward to meeting you at Grosvenor House.”


Denise

Denise Green

Job Title: Registered Manager/ Registered Nurse

Joined: 2017

“I have been a Registered Mental Nurse for many years and, as the Registered Manager of Grosvenor House, I can honestly say this is my perfect role.


At the end of each day, I know I have contributed at a high level to the well-being, care and support of not only our clients but also friends, family and the rest of the Grosvenor House team.


I have already been a key part of our road to continuous improvement, and if you think we can improve any aspects, please let me be the first to know.


Hopefully, see you soon.”


Lauren

Lauren Green

Job Title: Wellbeing, Engagement & Communication

Joined: 2020

Hello everyone!
I have absolutely loved getting to know our residents and hearing them tell me stories from when they were younger, some of them even involving my own family members!
A lot of you may know me (or my voice) from our much-loved video calls, but haven’t met me in person yet!


My role at Grosvenor House is well-being, Engagement and Communication. This means that my focus is to help bridge the gap between us and you with the use of our video calls and social media pages and to work closely with our residents and our team to create impactful opportunities to promote their well-being.


I am looking forward to meeting you all properly when the opportunity arises and getting to know you all!
We are currently working on some exciting things at Grosvenor House, so keep your eyes peeled on our social media page to see what we are up to!


If you have any suggestions on how we can engage or communicate with you more, or if you have any feedback in general, I would love to hear it! Please do not hesitate to contact me.


Cheq

Cheq Swash

Job Title: Care worker

Joined: 2018

Hi! I have been part of the Grosvenor House Family since 2018. And it has become just that, my extended family. To me, care is not a job for just a wage, it is a career that you have to feel in your heart and you do it for the love and passion you feel for looking after someone.


Seeing our residents smile, laugh and have fun fills me with the best feeling and I know that I have done my job. Even if that means dressing up as a unicorn or the Easter Bunny!


This is the job I was made to do!


Donna

Donna Weatherell

Job Title: Office Administrator

Joined: 2020

Hello! Coming to be part of The Grosvenor House Family was a huge challenge for me, after being a childminder for 17 years!


I am in the offices at Grosvenor House and it is normally me you will be talking to when you call our home!


It has been amazing to meet so many lovely families since I have been here and I am looking forward to meeting more!


If there is anything you would like to know or discuss, please do not hesitate to contact us and we will be more than happy to assist you