Grosvenor House Care Home

19 Back Street, East Stockwith, Gainsborough DN21 3DL
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10 87 Reviews
  • Grosvenor House Care Home, Gainsborough
Grosvenor House Care Home is located in the beautiful rural village of East Stockwith, Lincolnshire. The care home offers both nursing and personal care for up to 41 people.

The rooms at Grosvenor House are tastefully decorated, with;
-38 en-suite rooms
-12 with wet room showers
-10 rooms with direct garden access
-3 rooms with mini kitchenettes


It can provide care for people who live with dementia, physical disability and frailty. Grosvenor House also offers The Gold Standard Framework. This is the highest level of advanced and anticipatory care planning. This means that personal wishes are paramount in all of the care that they provide in the latter years of life.

Grosvenor House has been awarded the very prestigious National Standard an incredible 4 times. They are one of the very few care homes in England to have received this award so many times.

The Garden at Grosvenor House has a large patio area which runs along the entire length of the home to allow for plenty of space for outdoor entertaining and for the many family and social events they hold annually.
Grosvenor House has a designated Activities Co-ordinator and a Wellbeing, Engagement & Communication co-ordinator. They work in partnership to provide engaging, impactful and social activities for residents which reflect their interests and personal hobbies.

Healthy, nutritious meals are prepared daily with a variety of home-baked desserts on offer. Individual dietary requirements are catered for.

Grosvenor House has 4 communal areas, with one being a recently renovated Coffee Hub. It also has 2 bathrooms which boast hydro baths and appealing surroundings.

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Care Provided by Grosvenor House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Grosvenor Care Homes
  • Person in charge
  • Denise Green (Nursing Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1985
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Grosvenor House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,395
    • Self-Funded Residential Dementia Care £950 – £1,395
    • Self-Funded Nursing Care £950 – £1,395
    • Self-Funded Nursing Dementia Care £950 – £1,395
    • RESPITE Self-Funded Residential Care £950 – £1,395
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,395
    • RESPITE Self-Funded Nursing Care £950 – £1,395
    • RESPITE Self-Funded Nursing Dementia Care £950 – £1,395
  • (these prices are only a guideline, please contact Grosvenor House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Grosvenor House has a large car park with space top accommodate for 17 vehicles and 2 spaces allocated for mobility.


Grosvenor House Care Home Reviews (87)

Total of 87, showing 41-60
10

Grosvenor House Care Home has a Review Score of 10 (9.958) out of 10, based on 34 reviews in the last 2 years. Over all time Grosvenor House Care Home has 87 reviews.

Overall Experience

  • 80
  • 6
  • 1
  • 0
  • 0

Date Published

87
14
22
34
53

Review from Monique M (Daughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's been at Grosvenor House a year and a half now. I can't thank them enough, the care she gets is amazing. The home is lovely, the staff are happy and helpful. More than we could ask for. We are so grateful.

Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your feedback! We are so pleased that you are happy with our team! We are very lucky to have our Grosvenor House Team full of award winning staff! Thank you for choosing to become part of our Grosvenor House Family.


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Review from Shane S (Son of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care facility in a lovely location with friendly and caring staff. It is very reassuring to know that mum is in a safe and caring environment and I am sure that if she had been able to choose a care home herself, she would have chosen Grosvenor House Care Home.

Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you so much for your kind feedback! We are so pleased that you have chosen to become part of our Grosvenor House Family. We are very lucky to have such wonderful surroundings and love to spend time in our garden with our animals.


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Review from Lorna T (Daughter-in-law of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor House provides a friendly, stimulating, safe and caring environment for the residents. There is a lively atmosphere created by the bright and varied decor and the energy of the staff. The garden space is wonderful. The chickens and goats provide amusement for residents and visitors.

Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your lovely feedback! We are so pleased that you love our garden space just as much as we do. The perfect setting for all our BBQs and parties!


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Review from Louise W (Daughter of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves her room with a door out into the garden. She needs a fair bit of care and the staff are so patient and kind to her. She has her own furniture and pictures on the wall. Any medical treatment she needs is arranged fast and dutifully carried out. I am most pleased with the care she is receiving
here.

Reply from Lauren Green, Wellbeing, Communication & Engagement at Grosvenor House Care Home

Thank you for your kind feedback! We are so pleased your mum loves her bedroom with access directly into the garden. I know she loves to sit and watch the chickens and goats misbehave in our garden! Thank you for choosing to become part of our Grosvenor House Family.


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Review from R S (Granddaughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandad received at Grosvenor House Care Home has been outstanding. He was a resident for 14 months, he was treated with the utmost respect and dignity. His care needs were always put first and the activities that were provided for the residents were engaging and fun.
Grosvenor House provided
end-of-life care to grandad which was exceptional. They cared for him holistically and supported all family members during this difficult time. The family were able to visit and spend time with him and the staff supported us. The staff were professional and very kind. We will miss everyone at the home. I cannot praise Grosvenor House enough they have been exemplary.

Reply from Lauren Green, Wellbeing, engagement & communication at Grosvenor House Care Home

Thank you for such kind words! It was our absolute pleasure to support your grandad during his time with us here at Grosvenor House. His witty personality and one liners certainly brightened up our day, every single day. We hope to see you all again very soon at our family days. Thank you for choosing to become part of our Grosvenor House family.


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Review from G H (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my dad is receiving at Grosvenor House. Despite challenging behaviour at times he is always treated with dignity and respect. During the difficult times with Covid, communication has been excellent and as a family, we have always been included with any decisions. Thank
you.

Reply from Lauren Green, Wellbeing, Communication and Engagement at Grosvenor House Care Home

Thank you for your feedback! It is an absolute pleasure to have you all as part of our Grosvenor House family, your dad certainly brings us laughter every day!


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Review from Margaret C (Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always enjoy my food here, especially when we have a party buffet. I have made great friends since coming to live here and I am very happy here.

Reply from Lauren Green, Wellbeing, Communication & Engagement at Grosvenor House Care Home

Thank you for taking the time to leave us your review. We are so pleased that you chose to join our Grosvenor House Family!


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Review from Kim B (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given at the home is excellent. The staff are all very kind and considerate. They do their best to meet each individual's needs. Sometimes messages do not always get passed on, especially when they are busy, but that is my only criticism. The care overall is very good.

Reply from Lauren Green, Wellbeing, Communication & Engagement at Grosvenor House Care Home

Thank you for your feedback. One of our core values is the delivery of person centred care, and we are so happy that you have found the care excellent. We are very sorry that you have found that messages have not been passed on in the past. We hope that this has now been resolved, as we have introduced a day and night communication book to ensure that messages reach the relevant people.


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Review from Paul F (Son of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the facilities to be excellent and everything clean and well organised and very pleasant. The staff are extremely kind, caring and efficient. It really is a lovely place.

Reply from Lauren Green, Wellbeing, Communication & Engagement at Grosvenor House Care Home

Thank you for such lovely feedback! We are so pleased you have found our facilities to be excellent, we take great pride in constantly improving our facilities and what we can offer. Thank you for choosing to be part of our Grosvenor House Family.


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Review from P B (Brother of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My youngest brother is a resident at Grosvenor House Care Home. He needs a considerable amount of care due to liver disease. Unfortunately, his condition is not curable. He had been living with my elderly mother but his deteriorating condition meant that she couldn’t cope. This was causing untold stress
within the family.
We managed to secure a place at Grosvenor and without doubt, this was the best thing that we could have done for him.
Grosvenor is warm, nicely decorated and furnished and has every facility my brother needs.
He is a relatively young man at 50 but the way in which the wonderful staff have helped him settle in and integrate with fellow residents is humbling. The nursing care he receives is exceptional, delivered by skilled and professional staff who meet his every need.
We are particularly impressed with Covid measures which strike the right balance keeping everybody safe and keeping in touch.
The improvements to my brother's life is immeasurable.

Reply from Lauren Green, Wellbeing, engagement and communication at Grosvenor House Care Home

Thank you so much for such great feedback! We take such pride in creating a home that boasts fantastic facilities and a warm environment. We are humbled that your brother and your family have chosen to become part of our Grosvenor House family.


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Review from D H (Brother-in-law of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law always seems very happy and content when we visit and the staff are very helpful.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your review! We are so pleased that you find our staff helpful, we are extremely proud of our team here at Grosvenor House. It is a pleasure to see your sister-in-law so happy, especially when she is enjoying the animals!


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Review from V H (Sister of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful, polite and welcoming.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your feedback. We are pleased you find our staff polite and welcoming. We are extremely proud of our Grosvenor House team. It is a pleasure to have you and your sister as part of our Grosvenor House family.


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Review from K P (Daughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. Very helpful. Nothing was too much trouble. Very kind towards our mum. Couldn't wish for a better place or staff to take care of our lovely mother. Thanks for all your staff's kindness today on our visit.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

What lovely feedback, thank you so much! Your mum has the most infectious laugh and it makes everyone’s day!


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Review from J K (Daughter-in-law of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care mum-in-law is receiving. She seems well looked after and when asked says she is happy here.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your feedback! Your mother-in-law always has a smile on her face, especially when she is dancing and doing the twist! It is a pleasure to have you as part of our Grosvenor House Family.


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Review from K K (Son of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother seems very well looked after and happy.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your feedback! It is an absolute pleasure to know your mother, she certainly brings us all laughter!


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Review from J M (Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed my experience at Grosvenor House. Lovely meals.
My favourite time is seeing all the pleasant carers and seeing my friends every day.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

We are so pleased you have enjoyed your time with us, it has been a pleasure to have you as part of our Grosvenor House Family.


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Review from M W (Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, dedicated staff. Always on hand to help. Comfortable accommodation. Plenty of good food and drink at any time of the day. Cleaning is done all of the time. The bedroom is comfortable and spacious.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your kind words. It is always great to hear first-hand feedback! We pride ourselves on maintaining the highest standards of cleanliness throughout our home. It has been a pleasure to have you join our Grosvenor House Family.


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Review from R S (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care, would definitely recommend!

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Review from V S (Daughter-in-law of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the facilities and the level of care Grosvenor House provides. The garden and the wider home are well kept.

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thankyou for fantastic feedback! We are extremely proud of our garden areas, especially our new animal enclosure! Thankyou for choosing to become part of our Grosvenor House Family!


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Review from Karl S (Great-grandson of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had been holding out for a space at Grosvenor House for a while after researching homes in our area. We were so pleased when we were able to move my nan to Grosvenor. The support we have had from all of the staff has been second to none. The home itself is decorated to such a high standard with great
facilities.

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for such great feedback! We will be sure to pass on your lovely comments to all of our staff. Thank you for choosing to become part of our Grosvenor House Family.


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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Grosvenor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Grosvenor House Care Home is calculated as follows: ( (391 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 406 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor House Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (22)

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Meet the Team (5)

Chris

Chris Bainborough

Job Title: Director/ Nominated Individual

Joined: 1986

Firstly, let me say a great big huge ‘Hello’ to you! Having been part of “Team Grosvenor” for nearly 35 years, I want to tell you how things have changed over the years.


We are really excited to be celebrating 35 years of our neighbourhood community, and I would be really interested to find out how you think our services should evolve for the next 35 years.


Please, if any aspect of what you have seen on our website or social media interests you, then get in touch and we really look forward to meeting you at Grosvenor House.”


Denise

Denise Green

Job Title: Registered Manager/ Registered Nurse

Joined: 2017

“I have been a Registered Mental Nurse for many years and, as the Registered Manager of Grosvenor House, I can honestly say this is my perfect role.


At the end of each day, I know I have contributed at a high level to the well-being, care and support of not only our clients but also friends, family and the rest of the Grosvenor House team.


I have already been a key part of our road to continuous improvement, and if you think we can improve any aspects, please let me be the first to know.


Hopefully, see you soon.”


Lauren

Lauren Green

Job Title: Wellbeing, Engagement & Communication

Joined: 2020

Hello everyone!
I have absolutely loved getting to know our residents and hearing them tell me stories from when they were younger, some of them even involving my own family members!
A lot of you may know me (or my voice) from our much-loved video calls, but haven’t met me in person yet!


My role at Grosvenor House is well-being, Engagement and Communication. This means that my focus is to help bridge the gap between us and you with the use of our video calls and social media pages and to work closely with our residents and our team to create impactful opportunities to promote their well-being.


I am looking forward to meeting you all properly when the opportunity arises and getting to know you all!
We are currently working on some exciting things at Grosvenor House, so keep your eyes peeled on our social media page to see what we are up to!


If you have any suggestions on how we can engage or communicate with you more, or if you have any feedback in general, I would love to hear it! Please do not hesitate to contact me.


Cheq

Cheq Swash

Job Title: Care worker

Joined: 2018

Hi! I have been part of the Grosvenor House Family since 2018. And it has become just that, my extended family. To me, care is not a job for just a wage, it is a career that you have to feel in your heart and you do it for the love and passion you feel for looking after someone.


Seeing our residents smile, laugh and have fun fills me with the best feeling and I know that I have done my job. Even if that means dressing up as a unicorn or the Easter Bunny!


This is the job I was made to do!


Donna

Donna Weatherell

Job Title: Office Administrator

Joined: 2020

Hello! Coming to be part of The Grosvenor House Family was a huge challenge for me, after being a childminder for 17 years!


I am in the offices at Grosvenor House and it is normally me you will be talking to when you call our home!


It has been amazing to meet so many lovely families since I have been here and I am looking forward to meeting more!


If there is anything you would like to know or discuss, please do not hesitate to contact us and we will be more than happy to assist you