Review from Donna W (Niece of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience

Moving my uncle to Grosvenor House was really difficult as a family as it was so unexpected. The amazing team at Grosvenor House have supported us throughout. Communication has been so helpful and has made us feel so reassured. I would like to thank Grosvenor for the incredible support network they

have already become for our family.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you for your lovely feedback. We are extremely pleased you are part of our Grosvenor House Family!

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Review from Philippa P (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience

My father was at Grosvenor for around 20 months, he had Dementia and Alzheimers. The staff and their care was to a high standard, my Mum was given support and reassurance with regard to any issues about my Dad. Meals were freshly prepared and were organised around what Dad wanted to eat. The home is

set in a quiet village, the gardens have been beautifully kept for all residents to enjoy, including the patio area. Dad's room with ensuite was very clean and restful. The home is kept to a high standard. My Mum and myself were very happy with his care.

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for your lovely feedback! It is always brilliant to hear that our families feel supported by us. After all, we are one big extended family! Thank you for choosing to become part of our Grosvenor House Family!

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Review from Nick W (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience

My mother spent the last 4 years of her life at Grosvenor House. She was unable to communicate properly and was bedridden for all of that time. The staff and care were wonderful and although she couldn't socialise with the other residents they went to great lengths to keep her cheerful and included.

It was obvious that all the staff from the cleaners to the nurses and managers cared deeply about the residents and their well-being. I am really pleased that we chose Grosvenor House for my mother's final years.

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for such lovely feedback. It is always great to hear that families find our team to be caring, they truly are our greatest asset. Thank you for choosing to become part of our Grosvenor House family.

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Review from Sandra L (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident for almost 4 years. During that time she has been extremely well cared for including times when she has been very unwell. I have always been informed of what is happening even though the last difficult months. The home is very clean and modern and all of the staff are outstanding

in their care of the residents. They have organised so many activities for the residents whilst our contact with them has been difficult over the last months. All this has given the family peace of mind that she is well looked after and genuinely respected and loved as part of the Grosvenor family.

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

We are so pleased you find the care we provide outstanding. We pride ourselves on providing the highest quality of care. Thank you so much for your feedback and also for choosing to become part of our Grosvenor House family.

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Review from David E (Son of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience

My mother and her sister became residents about 7 years ago and always have had excellent care.
In recent times during the Covid pandemic, the staff have worked so hard to maintain the safety of the residents whilst allowing some contact with relatives. My mother is 94 and survived Covid this January

thanks to the excellent care and careful infection control which I believe minimised the viral load my mother had to fight.
All the staff were excellent at responding to daily requests for updates on her condition despite the significant pressure they were all under. Our family cannot thank them enough.

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you so much for your feedback. It has been our pleasure to care for your family for all these years. The pandemic has definitely presented us with new challenges but we are so pleased that you have been happy with our response to these difficult times. Thank you for choosing to become part of our Grosvenor House family!

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Review from Ian S (Son-in-law of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience

A great care home with fantastic facilities that will always try to go above and beyond what is expected. The response to the Covid outbreak restrictions enabling residents to continue to have visits was a fantastic effort. This was something that was really appreciated by all of the family!

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you so much. We are so pleased that you have been happy with our response to the pandemic. We are glad you find our facilities fantastic, our favourite is our Whitby Spa!

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Review from Suzanne C (Niece of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

The care given to Auntie during her stay at Grosvenor House was outstanding. The staff were always kind, patient and compassionate, and their dedication to the well-being of all their residents is second to none, with a general willingness to go that extra mile. An exceptional support network is extended

to family members too and they are always warmly welcomed, informed, and consulted. Throughout the Covid pandemic and the subsequent restrictions, staff have worked tirelessly to maintain as much family contact, as possible whilst ensuring the safety of all concerned. I am so grateful that Auntie was able to spend her final months in the care of the Grosvenor House 'family' and I cannot thank them enough for all they did for her. Five-star treatment indeed.

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for such heartfelt words. It has been our pleasure to welcome you and your family into our Grosvenor House Family. We are extremely pleased that you have been happy with our approach to the pandemic as we understood the importance of maintaining those special moments with families. We all hope you are well and please do keep in touch!

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Review from Judi J (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

I cannot praise Grosvenor care home enough for everything they have done during this horrendous pandemic. My dad has been cared for in this past month very well, he had to self isolate, which was hard for him, but he is now getting back to his usual self with help from everyone there. I cannot praise

the staff enough, they deserve medals. I can fully recommend the home to anyone that asked without any doubt.

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you so much for such lovely words. The pandemic has made it extremely difficult for everyone but we are so pleased you have been happy with our approach. We strive to provide the highest levels of care and support for everyone at all times. It is a pleasure to have you and your family as part of our Grosvenor House Family.

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Review from Gill J (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

The care given to Mum went above and beyond at Grosvenor. Every member of staff knew Mum and knew me. It truly felt as though we were among a very caring, yet extremely professional family group. If and when I need the same care, my dearest wish is that Grosvenor House Care Home will be exactly as it

is now and they will allow me the privilege of bringing one of their residents, genuinely cared for and loved.

Reply from Lauren Green, Wellbeing Lead. at Grosvenor House Care Home

Our Grosvenor House Family is an extremely special one and it has truly been our pleasure to have you and your family as part of that. Thank you for such incredibly kind words.

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Review from Rachel S (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

My mum moved into Grosvenor during the first lockdown, which was difficult as a family. We were unable to meet the staff and even see mum's room. Both mum and us were supported through this with video calls and nothing being too much trouble. Even during lockdown, we were made to feel part of everything.

My mum thrives in this environment coming on in leaps and bounds. I can't thank the home and staff team enough. Knowing mum is settled, happy and safe is the best feeling, knowing we made the right decision for mum.

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you so much for your extremely kind words. It has been our absolute pleasure to welcome your family into our Grosvenor House Family.

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Review from Adrian P (Son of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience

Mum has been here since April 2020. She arrived in lockdown with dementia.
Mum settled in really well and the staff here have been simply amazing. They have made every effort to ensure we remained in contact with her as much as possible through the various stages of lockdown. Window visits, video

calls and even outside meets. Nothing has been too much trouble. They have supported us through some tough times, really helping us come to terms with mum's illness as it has developed. We can’t wait for the day that Covid is gone and we can finally get to enjoy seeing Mum in her new home for real. Thanks for everything. And keep up the amazing work.

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for such lovely words. We have faced many challenges together but we are looking forward to creating so many memories with you as part of our Grosvenor House Family.

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Review from Becky W (Great-Niece of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

I would just like to thank you all for caring for my Great Auntie during her time with you. Everything you did was with such care, effort and attention to detail. The activities you provided were amazing and all your residents always look so happy and well cared for.
I miss Auntie so much and it saddens

me we couldn't visit as we would have done outside of Covid. I know it's a particularly difficult time for you right now but I hope you all stay safe and well. Thanks again.

Reply from Lauren Green, Wellbeing Lead at Grosvenor House Care Home

Thank you for your lovely words. The pleasure has always been ours in providing care for your Great Aunt. You will always be part of our Grosvenor House Family.

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Review from T J (Son of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

We and the family continue to be more than satisfied with the care provided. During this lockdown, we feel the staff have gone above and beyond to keep Mum safe and happy.

Reply from Lauren Green, Wellbeing, Engagement and Communication. at Grosvenor House Care Home

We are extremely pleased that you continue to be more than satisfied with the care that we provide here at Grosvenor House. We pride ourselves on always delivering the highest standards of care. Thank you very much for your kind words. Also a very special thank you for choosing to become part of our Grosvenor House Family.

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Review from M H (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

Under the present circumstances, I believe the care given is outstanding. Everyone is well, which is wonderful, and we are grateful for all the hard work, and I personally appreciate and would like to thank the lady who is doing Mum's washing.

Reply from Lauren Green, Well-being, Engagement and Communication. at Grosvenor House Care Home

Thank you for your very kind words. We are pleased that you are satisfied with the care that we provide. We pride ourselves on providing the highest standards of care every single day. A special thank you for choosing to become part of our Grosvenor House Family.

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Review from L R (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience

Mum went into care March 23rd due to deterioration in her condition already attended daycare and respite at the home. Care always very good, the staff are caring and very thoughtful. Mum always enjoyed her stay. Activities very good, taking all clients into account trying to keep them motivated during

these difficult times. Of late the standards have slipped a little but I am sure this will be rectified.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you very much for your feedback. We are pleased that you are very satisfied overall. We pride ourselves on providing the highest standards of care. Thank you for raising your concerns and we hope that you are satisfied with the way we have resolved this. We will ensure that we review this with you in due course. A special thank you for choosing to become part of our Grosvenor House family.

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Review from J J (Niece of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience

Very impressed with the care home during lockdown. They locked down swiftly setting up the ability to talk to our relatives by Skype or Face Time. They created a Facebook page allowing us to send photos and also see what they were doing. Lots and lots of fun activities. Well done Grosvenor House staff!

Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your kind words! We are pleased you have been happy with our response to the current situation and are pleased with the additional communication methods we have introduced. They have been great!

Thank you for choosing to become part of our Grosvenor House Family.

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Review from Karen M (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience

Both my parents were at Grosvenor House, and my mother lived there for over a year. My mother wasn’t always the easiest, but the staff were always fantastic and caring towards her. The facilities at Grosvenor were brilliant and my mother's room was the best I’ve seen with a fantastic kitchenette and

private shower. There was also an amazing spa and garden. I feel very lucky that Grosvenor was there for my parents when they needed it, and I could relax knowing how well they were being cared for.

Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your extremely kind words. I know that your mother made many friends during her time at Grosvenor House! We are so pleased that you found our facilities excellent, The Whitby Spa really is second to none! Thank you for choosing to become part of our Grosvenor House family.

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Review from P W (Father of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience

This care home provides excellent care for all its members. Staff are caring and considerate and do their very best to make the residents feel at home. Wonderful staff - I cannot praise them enough. Activities are marvellous, excellent entertainment - a truly brilliant care home.

Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you for your extremely kind words. It is very much appreciated. We are so pleased you feel the way you do about our home and our team! It’s a pleasure to have you as part of our Grosvenor House Family!

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Review from M T (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience

I have always found the staff very caring, professional and understanding, nothing is too much trouble. Love and dignity are shown at all times.
The activities throughout the month are very well throughout and executed they look great and the residents have a lovely time.

Reply from Lauren Green, Wellbeing, Engagement & Communication at Grosvenor House Care Home

Thank you so much for your very kind review. We pride ourselves on providing the highest standards of care, support and love. We are so pleased you feel this way. It is a pleasure to have you as part of our Grosvenor House Family.

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Review from K M (Daughter of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience

Mum seems happy here, so long as she can get outside for a cigarette! Mum worries about her clothing being used by others, but overall is happy with her care. The family are happy that she is safe, well-fed and clean. Thank you all.

Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home

Thank you so much for your review. We are so pleased your Mum loves our garden facilities just as much as we do!

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Grosvenor House Care Home

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Funding & Fees Guide for Grosvenor House Care Home

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