Grosvenor House has a large car park with space top accommodate for 17 vehicles and 2 spaces allocated for mobility.
Grosvenor House Care Home has a Review Score of 10 (9.958) out of 10, based on 34 reviews in the last 2 years. Over all time Grosvenor House Care Home has 87 reviews.
Review from Dirk S (Son of Resident) published on 24 April 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lauren Green, Office Adminstrator at Grosvenor House Care Home
Thank you for your extremely kind words. We are so pleased that you chose Grosvenor House for your mother and it is our pleasure to be able to care for and keep her safe. We look forward to seeing you again.
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Review from Christine P (Daughter of Resident) published on 20 April 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from V T (Son of Resident) assisted by family/friend published on 14 February 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from S H (Daughter of Resident) published on 14 November 2019
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from J C (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Chrissie (Sister of Resident) published on 12 February 2018
Submitted via Website •
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5.0 out of 5
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Review from Jean F (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 10 (9.958) out of 10 for Grosvenor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Grosvenor House Care Home is calculated as follows: ( (391 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 406 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Grosvenor House Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Dec 2017
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Director/ Nominated Individual
Joined: 1986
Firstly, let me say a great big huge ‘Hello’ to you! Having been part of “Team Grosvenor” for nearly 35 years, I want to tell you how things have changed over the years.
We are really excited to be celebrating 35 years of our neighbourhood community, and I would be really interested to find out how you think our services should evolve for the next 35 years.
Please, if any aspect of what you have seen on our website or social media interests you, then get in touch and we really look forward to meeting you at Grosvenor House.”
Job Title: Registered Manager/ Registered Nurse
Joined: 2017
“I have been a Registered Mental Nurse for many years and, as the Registered Manager of Grosvenor House, I can honestly say this is my perfect role.
At the end of each day, I know I have contributed at a high level to the well-being, care and support of not only our clients but also friends, family and the rest of the Grosvenor House team.
I have already been a key part of our road to continuous improvement, and if you think we can improve any aspects, please let me be the first to know.
Hopefully, see you soon.”
Job Title: Wellbeing, Engagement & Communication
Joined: 2020
Hello everyone!
I have absolutely loved getting to know our residents and hearing them tell me stories from when they were younger, some of them even involving my own family members!
A lot of you may know me (or my voice) from our much-loved video calls, but haven’t met me in person yet!
My role at Grosvenor House is well-being, Engagement and Communication. This means that my focus is to help bridge the gap between us and you with the use of our video calls and social media pages and to work closely with our residents and our team to create impactful opportunities to promote their well-being.
I am looking forward to meeting you all properly when the opportunity arises and getting to know you all!
We are currently working on some exciting things at Grosvenor House, so keep your eyes peeled on our social media page to see what we are up to!
If you have any suggestions on how we can engage or communicate with you more, or if you have any feedback in general, I would love to hear it! Please do not hesitate to contact me.
Job Title: Care worker
Joined: 2018
Hi! I have been part of the Grosvenor House Family since 2018. And it has become just that, my extended family. To me, care is not a job for just a wage, it is a career that you have to feel in your heart and you do it for the love and passion you feel for looking after someone.
Seeing our residents smile, laugh and have fun fills me with the best feeling and I know that I have done my job. Even if that means dressing up as a unicorn or the Easter Bunny!
This is the job I was made to do!
Job Title: Office Administrator
Joined: 2020
Hello! Coming to be part of The Grosvenor House Family was a huge challenge for me, after being a childminder for 17 years!
I am in the offices at Grosvenor House and it is normally me you will be talking to when you call our home!
It has been amazing to meet so many lovely families since I have been here and I am looking forward to meeting more!
If there is anything you would like to know or discuss, please do not hesitate to contact us and we will be more than happy to assist you
