Roman Wharf Care Home

1 Roman Wharf, Lincoln LN1 1SR
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9.6 23 Reviews
  • Roman Wharf Care Home, Lincoln
Roman Wharf is centrally located in the West End of Lincoln.

This purpose built care home has ensuite rooms and cares for residents with dementia, respite, end of life care.

Residents are encouraged to personalise their bedrooms by adding personal items such as pictures, ornaments and items of furniture to make their room feel like home.

Care home chefs ensure they use fresh, high quality ingredients to make wholesome, nutritionally balanced meals and residents are encouraged to enjoy mealtimes as a valuable social experience.

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Care Provided by Roman Wharf Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Susan Garnett (Manager)
  • Admission Criteria
    • Local authority, private and CHC
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Roman Wharf Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £800
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £800
    • RESPITE Self-Funded Residential Dementia Care from £850
  • (these prices are only a guideline, please contact Roman Wharf Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times but the home do ask to try and avoid meal times when visiting. This is to offer residents a relaxed dining experience


  • Parking

  • On site parking


Roman Wharf Care Home Reviews (23)

Total of 23, showing 1-20
9.6

Roman Wharf Care Home has a Review Score of 9.6 (9.557) out of 10, based on 13 reviews in the last 2 years. Over all time Roman Wharf Care Home has 23 reviews.

Overall Experience

  • 19
  • 3
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Date Published

23
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10

Review from Jackie G (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the level of care and attention given to my mum. She never wanted to go into a home but she has settled in nicely and is happy. For that, we have the amazing and friendly staff together with the management team who are so approachable and open.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to leave a review. I'll ensure to pass this on to the staffing team.


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Review from I W (Son of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had as a family, a lovely experience.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to leave us a review. I will pass this on to the staff team.


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Review from C H (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad feels safe and very well cared for. All of his needs are met and he is always treated with kindness and dignity. The staff all appear to know him well and attend to his needs. Visitors are always welcomed and family are kept well informed about his condition and care.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for your very kind words. It is always a pleasure to look after your Dad. I will ensure to pass this on to the staff team.


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Review from E W (Granddaughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has been in this home for a few months now. It is a brilliant home, he is very happy and settled here and the staff are lovely and friendly. It is always clean and welcoming when we visit and the residents all seem happy and well cared for.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to write a review. I will ensure to pass this on to the work team.


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Review from Jeremy N (Son of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, very attentive to the needs of my mother. Always everybody has a smile, which is great. They even put an aerial in the room.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you so much for taking the time to send a review. I will ensure that this is passed on to the team. It's a pleasure to care for your mother.


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Review from Tracy W (Friend of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for your review. I will ensure this is passed on to the staff team.


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Review from N W (Son of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly and very helpful and show that they care.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for taking the time to leave us a review.


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Review from M G (Husband of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Could not do more for my wife.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for your very kind words, I'll ensure that this is passed on to the team.


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Review from D B (Resident) assisted by family/friend published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Food is lovely. Very clean. Very happy where I am.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you for your very kind words. It's a pleasure to be looking after you. I will ensure that this is passed on to the team.


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Review from C D (Relative of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Roman Wharf Care Home is very good. The care from all the staff, whatever their status in the home, is second to none. Nothing is too much trouble. Everything is always clean no matter what time of the day I visit. They have a menu choice for every meal so that's a bonus. The ethos
of Roman Wharf is that it is the residents' home and the staff just work here.

Reply from Susan Garnett, Registered Manager at Roman Wharf Care Home

Thank you so much for such glowing feedback, we appreciate your kind words. I will ensure to pass this on to the team who will be delighted.


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Review from B W (Niece of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty was very well looked after. The rooms are nice. The staff are lovely and very helpful. Always had a friendly welcome. The food is good, good entertainment, no smell. Would definitely recommend Roman Wharf.

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Review from Tricia D (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's needs have always been attended to and the staff are friendly and helpful.

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Review from Tim S (Son of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I requested a taxi to be organized to transport my mother home and the care home manager told me it would be done and agreed the timing. Carers were waiting for her return but she never turned up. My father called and they claimed they knew nothing about the plans, no apologies or support was offered.
We have incurred costs and wasted time of other professionals due to the lack of professionalism at the home.

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Review from Aleta M (Daughter of Resident) published on 8 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just in the process of finding a care home for my Mum, not an easy or pleasant thing to be doing. Visited Roman Wharf yesterday (no appointment necessary). Had over an hour there with the Manager, couldn't have been more helpful, open, and friendly. Very upfront, honest and understanding. Very impressed
with the positive outlook for all residents and the goals going forward. Roman Wharf is certainly top of my list.

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Review from Lesley (Niece of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the excellent care you provided for our aunt. While her needs changed during her stay, you were always ahead of the game, and we were relieved to feel confident that she was being so well looked after. The staff were really lovely. We know she couldn't have received better care
and attention.

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Review from Julie B (Daughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all at Roman Wharf for the exceptional care given to my father during his short stay with you. You were an amazing team who helped him and us through a difficult period. We can’t say thank you enough.

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Review from H R (Relative of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere is lovely, warm and friendly.
All of the team are very approachable.

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Review from Barry C (Nephew of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been excellent. He always looked clean and well looked after. The staff treat everyone with dignity and care. Always a pleasant atmosphere in the home. It gave us peace of mind as a family knowing he was being cared for there.

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Review from K S (Relative of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good home, clean and tidy. My aunt was happy and well looked after. A big thank you to the staff for all their efforts.

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Review from J T (Granddaughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was very well looked after in the care of staff at the home. Very friendly and kind staff.

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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Roman Wharf Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Roman Wharf Care Home is calculated as follows: ( (98 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 149 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roman Wharf Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Susan

Susan Garnett

Job Title: Registered Manager

Joined: 2023

My name is Sue, and I am proud to be the Manager of Roman Wharf.


I am an experienced manager with a demonstrated history of working in health and social care for over 21 years, in a care home setting. I have a wealth of knowledge and experience working with Dementia and complex care needs.

I am delighted to have been given the opportunity to manage Roman Wharf and lead the amazing team. I look forward to continuing the home’s excellent reputation within the local community and providing first-class care to our residents and their family members.


Terry

Terry Moore

Job Title: Cook

Joined: 2021

My name is Terry and I am the cook at Roman Wharf.


I have been in my role for 2.5 years which I enjoy.


I have worked in hospitality for 20 years where I have gained a wide knowledge of food service, customer service, hospitality and management.


I have numerous qualifications in my chosen career and I have transferable skills that I pass on to the team.


I thrive on creating an atmosphere where the residents enjoy their food and the overall dining experience.


Alison

Alison Gunhouse

Job Title: Senior Carer

Joined: 2019

My name is Ali,


I have worked at Roman Wharf for 5.5 years where I have been a care assistant and then I progressed to a senior carer.


I enjoy my role and love working at Roman Wharf.


I have a vast knowledge of the care industry and have numerous skills.


Frequently Asked Questions about Roman Wharf Care Home

What types of Care is Roman Wharf Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Roman Wharf Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Roman Wharf Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Roman Wharf Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Roman Wharf Care Home to the centre of Lincoln?

0.6 mile(s) as the crow flies, distance by road may be significantly further.