Harrowby Lodge Nursing Home

4 Harrowby Lane, Grantham NG31 9HX
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9.6 8 Reviews
  • Harrowby Lodge Nursing Home, Grantham
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Care Provided by Harrowby Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Harrowby Lodge Nursing Home Ltd
  • Person in charge
  • Deborah Priestley (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (18)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Harrowby Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Harrowby Lodge Nursing Home Reviews (8)

9.6

Harrowby Lodge Nursing Home has a Review Score of 9.6 (9.624) out of 10, based on 8 reviews in the last 2 years. Over all time Harrowby Lodge Nursing Home has 8 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 0
  • 0

Date Published

8
2
5
8
0

Review from M B (Brother of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Harrowby Lodge Nursing Home in August 2024, my brother's life has improved greatly. His wellbeing is priority.
The management and staff are very kind, caring and respectful. The home and it's occupants are immaculate and it feels like a peaceful, welcoming family home.
All needs are
catered for and nothing is too much trouble.
My brother is very happy and content and enjoys a social life with the staff, residents and their visitors.
Myself, my wife, sister and our family are all very happy indeed that we found this home.

Reply from chelian Siri, Director at Harrowby Lodge Nursing Home

Thank you so much for your wonderful feedback. We are truly delighted to hear that your brother has experienced such a positive change since moving to Harrowby Lodge. His happiness and wellbeing are our top priorities, and it's heartwarming to know that he feels content and enjoys a fulfilling social life here. Your kind words about our staff, management, and the home itself mean a great deal to us. We take great pride in creating a welcoming, family-like atmosphere where every resident feels respected and cared for. It's also fantastic to hear that you and your family feel happy and reassured with the care and environment we provide. I will be sure to share your lovely comments with the team, as they will be thrilled to know their efforts are making a difference. Thank you again for taking the time to share your thoughts.


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Review from J C (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment our father was admitted for end-of-life care, he received the highest level of care by the amazing team at Harrowby Lodge Nursing Home. All the staff from the nursing and carers to the laundry, housekeeping, catering, estates, and management teams showed respect, compassion, and support.
This enabled my sister and I to become dad's daughters again instead of his carers, a time to make precious memories which we will treasure. The level of care and support towards Dad and our family was exemplary. Dad died peacefully with all his needs being met and with my sister and I by his side, if we must lose a loved one could we ask for anything more!

Reply from Chelian Siri, Director at Harrowby Lodge Nursing Home

Thank you for sharing your feedback. We truly appreciate all input, as it helps us improve our services where necessary. We're also very grateful for your kind words about our home and the dedicated team who consistently work hard to maintain the highest standards of care. I will gladly share your feedback with the team so they can receive the recognition they deserve.


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Review from V G (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was welcoming, fresh and clean with a nice individual-sized room for my father, who needed care for end of life and who was bed-bound. All staff, including the manager, showed compassion, care and friendliness, and experience of dealing with end of life. They helped us understand the stages
he was going through and cared for all his needs until he passed peacefully away. The level of care and consideration towards my father and our family was exemplary.

Reply from Chelian Siri, Director at Harrowby Lodge Nursing Home

Thank you for sharing your feedback. We truly appreciate all input as it helps us continuously improve our services. We're also grateful for your positive comments about our home and our dedicated team, who work hard to maintain high standards of care. I will be sure to pass along your feedback to the team for their acknowledgement.


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Review from I G (Stepson of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff very pleasant and helpful. Nursing Home very clean and tidy. Any queries are answered very promptly. My stepmother's room was very pleasant overlooking a beautiful garden. Staff were quick to attend to her when needed.

Reply from chelian Siri, Director at Harrowby Lodge Nursing Home

Thank you for providing your feedback. We greatly appreciate all input as it helps us enhance our services where needed. We are also grateful for your positive remarks about our home and our dedicated team, who consistently strive to uphold high standards of quality care. I will convey your feedback to the team for their acknowledgement.


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Review from S E (Friend of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care levels. The staff are always so friendly and very welcoming, any issues we speak them about it’s dealt with very quickly. Lovely spacious rooms, cater to the resident's needs of family all want to come and visit. Someone always on hand to speak to.

Reply from chelian Siri, Director at Harrowby Lodge Nursing Home

Thank you for providing your feedback. We highly appreciate all input, as it aids us in enhancing our services where needed. Additionally, we're grateful for your positive remarks about our home and the dedicated team that consistently strives to uphold high standards of quality care. I will convey your feedback to the team for their acknowledgement.


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Review from Fiona A (Friend of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was transferred to Harrowby Lodge from the Hospital in September 2023 because he had undergone an emergency operation for a brain hemorrhage and caught an infection in the hospital. I visited the Home before his admission was shown his room and spoke at length to the Nursing Manager. I felt
confident from the start that my friend would be cared for professionally. Since then I have visited daily and am so impressed and grateful to all the staff. They are friendly, kind, and supportive and will always try to resolve any issues quickly, however small. My friend is now a permanent resident. The main reason for choosing to stay at Harrowby Lodge and not seeking a place in another home is because the care here is absolutely genuine. The Carers, Nurses, and support staff are all here because they care for and about the residents not just because it's a job. I would urge anyone considering a Care Home to visit and meet the staff and experience the calm and homely atmosphere here.

Reply from chelian Siri, Director at Harrowby Lodge Nursing Home

Thank you for providing your feedback. We highly appreciate all input, as it aids us in enhancing our services where needed. Additionally, we're grateful for your positive remarks about our home and the dedicated team that consistently strives to uphold high standards of quality care. I will convey your feedback to the team for their acknowledgment.


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Review from L H (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been visiting a family member at this home for over 6 years the care he has received from day one has been excellent.
They never know when I’m going to show up to visit, but he’s always clean, smart and happy.
The carers are all friendly and treat him with respect and dignity.
The room is always
spotlessly clean with everything in place.
The food always looks good and fresh.
Can’t recommend Harrowby Lodge highly enough.
Well done to all staff, keep up the good work in keeping all residents well looked after and cared for.

Reply from chelian Siri, Director at Harrowby Lodge Nursing Home

Thank you for providing your feedback. We highly appreciate all input, as it aids us in enhancing our services where needed. Additionally, we're grateful for your positive remarks about our home and the dedicated team that consistently strives to uphold high standards of quality care. I will convey your feedback to the team for their acknowledgement.


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Review from Pete S (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the care and compassion that is displayed, and the sense of community is excellent. The home was particularly helpful when my father-in-law was failed by the hospital, and was afforded care and dignity in his final days in the home. My own father has been a resident for three years and
is perfectly content there, and is clearly popular with the staff who always have time to chat with him. Special effort is made to organise regular activities, and occasional social events to which relatives are invited. There is an active social media community, which helps relatives stay in touch, and the home's approach to visiting during Covid lockdown was as accommodating as it could be working within the conflicting advice from local and national government. On the negative side, rooms are tired and could do with a refresh and the outside spaces could be more accessible. Communication can be patchy. But overall, one of the best, if not the best, care home in the area.

Reply from chelian Siri, Director at Harrowby Lodge Nursing Home

Thank you for providing your feedback. We highly appreciate all input, as it aids us in enhancing our services where needed. Additionally, we're grateful for your positive remarks about our home and the dedicated team that consistently strives to uphold high standards of quality care. I will convey your feedback to the team for their acknowledgment.


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Care / Support

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Treated with Dignity

Food & Drink

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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Harrowby Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Harrowby Lodge Nursing Home is calculated as follows: ( (78 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 91 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Harrowby Lodge Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Harrowby Lodge Nursing Home

What types of Care is Harrowby Lodge Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harrowby Lodge Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Harrowby Lodge Nursing Home have?

There are 22 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Harrowby Lodge Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harrowby Lodge Nursing Home to the centre of Grantham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.