Holly Tree Lodge

3 Eastgate, Scotton, Gainsborough DN21 3QR
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9.7 96 Reviews
  • Holly Tree Lodge, Gainsborough
Holly Tree Lodge is a care home in the pretty award winning village of Scotton, Lincolnshire, which is within easy reach of Gainsborough and Scunthorpe. They offer a high standard of living and comfortable accommodation.

Qualified and experienced nurses and senior care workers are able to deliver a person-centred individualised care package, by knowing and understanding each person's specific needs and supporting their independence. Compassionate and dedicated carer workers are skilled in delivering a versatile range of personal care to people with medical and physical needs and also those with problems related to living with mild dementia. They are held in high regard by residents, families and medical professionals, which is demonstrated by written responses to Quality Assurance questionnaires. Staff ensure that residents receive a superior level of care and enjoy life in a strong community.

The Home offers pre bookable temporary respite care subject to availability; this may be of assistance to members of the community who are also carers to have a break.

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Care Provided by Holly Tree Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Staywood Ltd
  • Person in charge
  • Anne Atkinson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Holly Tree Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Weekly fees are per week and dependent on need.
    Fees do not include hairdressing, foot care, escort duties, taxis or newspapers.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors to ring the doorbell. They will be greeted by a member of staff who will advise them of procedures.


  • Parking

  • Free parking available on site.


Holly Tree Lodge Reviews (96)

Total of 96, showing 21-40
9.7

Holly Tree Lodge has a Review Score of 9.7 (9.674) out of 10, based on 24 reviews in the last 2 years. Over all time Holly Tree Lodge has 96 reviews.

Overall Experience

  • 74
  • 21
  • 1
  • 0
  • 0

Date Published

96
5
10
24
72

Review from Susan M (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home really cares about the residents who need constant care and attention.
Everything is done professionally.
I highly recommend this care home that provides activities, are approachable and nothing is too much trouble.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your comments will be shared with the team.


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Review from Clare F (Next of Kin) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short time my mum was in this care home she felt at home, the staff had such a caring attitude towards Mum. They were friendly and had lots of laughs together.
When Mum came to end of life as a family we were able to stay with her and the staff were so compassionate towards us, making sure
we had plenty of drinks and even small meals during that time. Cannot thank them enough for what they did for my dear mum and ourselves during her stay.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your comments will be shared with the team.


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Review from Lesley R (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Holly Tree Lodge since October 2021. Always received very good care, appears very happy and content. Her wishes are always met where possible. Staff always communicate with myself if there any problems. The home is like a big family which helps the clients, they care for, feel
more unsettled.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for submitting a review which will be shared with the team.


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Review from Angeline W (Wife of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been delighted with the service at Holly Tree Lodge for the several years that my husband has had respite periods there. He is happy and relaxed every time he is going to spend time there.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your comments will be shared with the team.


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Review from A C (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum originally went to stay at Holly Tree Lodge for four weeks of respite care, but due to the standard of care she has experienced, has decided to stay long-term. The staff and management are kind, caring and considerate, and we are happy that Mum is in safe hands.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review and thank you for the positive comments which will be shared with the team.


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Review from Malcolm P (Friend of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff try hard and appear friendly, however, having worked in care myself resources are stretched. Not enough staff on duty to attend to residents' needs promptly. I would like to say they try very hard though.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for submitting a review. Staff are always available if you would like to discuss your concerns.


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Review from S W (Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home-from-home.
Looked after well.
Satisfied.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

We appreciate you taking the time to submit a review.


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Review from P J (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Holly Tree. My mum is extremely well cared for and is very happy there. Lovely staff and it has a warm homely feeling. Excellent food. Nothing is too much trouble for the staff. My mum is in good hands.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your kind comments will be shared with the team.


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Review from A S (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Holly Tree for the last 8 months and has received excellent care at all times. The staff are all so friendly and approachable and always promote a happy upbeat attitude, which creates a lovely atmosphere. The food choices are good and varied and the kitchen staff thoughtfully accommodate
mums food preferences. The administrative process has all been made very easy to navigate by the helpful management and office team. All areas are spotlessly clean, with clothes and linen changed frequently. Mum is happy at Holly Tree, she feels safe and loves being looked after by the attentive caring staff.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your kind comments will be shared with the team.


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Review from R S (Wife of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and approachable and are willing to answer any questions or concerns relating to the health of my husband.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your comments will be shared with the team.


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Review from Patricia J (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no criticism of Holly Tree Lodge. The staff are friendly and professional in their attitude and care and all my needs were met. I can recommend the food, choice and presentation really good.
Good staff starts with a good manager and leadership.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your comments will be shared with the team.


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Review from Adrian S (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mum and dad have/are residents of this super care home. Fantastic staff who have become like family to us. The home looks after the care and dementia needs of residents with everybody being treated as individuals.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for submitting a review. Your kind comments are appreciated and will be shared with the team.


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Review from P H (Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very comfortable, spotless, the staff are very nice, helpful and patient. I have complete faith in them.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking time to submit a review. Your comments will be shared with the staff.


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Review from E T (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak or praise highly enough. My views on "Holly Tree care home", everyone goes above and beyond to care for my father and also mine and my sibling's welfare when attending to him. There is nowhere else (in my opinion) I would trust my father's care too. Nothing is too much trouble for them.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review and for your kind comments, which will be shared with the team.


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Review from Helen B (Daughter of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Holly Tree Lodge about 8 years she can be a bit of a hand full as she has dementia. The staff are very good to her and treat her with kindness and all handled very good due to the pandemic and keeping Covid out, but when you have good staff and a good manager it will work.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your kind comments will be shared with the team.


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Review from J G (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all really friendly and helpful. They are really good with my mum and the care they have given her is excellent. They always inform me if anything happens with mum, even if she has a slight fall or a sore anywhere. They give their best to make sure all the residents are given the best
care and support as needed. I am so pleased I could get my mum to move in here.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your kind comments will be shared with the team.


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Review from C P (Son of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Tree Lodge has provided an amazing caring environment for my mum. She was very frail and weak following very serious illness.
Whilst she remains frail the staff have cared for mum giving her the support and encouragement needed to make a continued recovery, independence and confidence. The staff,
carers and the whole team put incredible effort into caring for all residents, ensuring their needs are met.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your comments are appreciated and will be shared with the team.


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Review from H R (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing and have really taken care of Mum throughout a difficult time. Nothing has been too much trouble and staff have supported us in liaison with medical professionals as and when needed.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your comments are appreciated and will be shared with the team.


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Review from Andrew C (Son of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have little experience of care homes buttoned fair I can’t fault this one, food appears very nice
as are the staff. It doesn’t pretend to be five stars but it’s clean and happy. Bedrooms a little small.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your comments are appreciated.


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Review from Paul D (Son of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Holly Tree Lodge this week and was given such a warm welcome by both the staff and manager who couldn’t do enough to help her settle in.
All involved in welcoming her to the home were so kind and caring, ensuring she felt instantly at ease and it was lovely to see.
The room was
spotless and staff ensured she was aware of how to contact them if she needed anything at all, even just a chat.
I was left in no doubt that the decision to move her to Holly Tree was the correct one and she is going to receive the best care and support for her needs.
A huge thank you to all involved.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your very kind comments are appreciated and will be shared with the team.


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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Holly Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Holly Tree Lodge is calculated as follows: ( (204 Excellents x 5) + (71 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Tree Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Anne

Anne Atkinson

Job Title: Home Manager

Joined: 2003

Anne deals with the day-to-day running of the care home. She has been a registered nurse for over 40 years and with Holly Tree for 20 years.


Sheree

Sheree Devany

Job Title: Deputy Manager

Joined: 2011

Sheree is not only a Deputy Manager but also a Registered Nurse and Clinical Lead for the home. She has been with Holly Tree Lodge for 11 years.


Sarah

Sarah Rodgers

Job Title: Administrator

Joined: 2021

Sarah is the Administrator for Holly Tree. She deals with all things finance, directs incoming calls and organizes the visiting schedule for residents.


Sara

Sara Atkinson

Job Title: People Development & Operations Assistant

Joined: 2021

Sara handles marketing and communications for Holly Tree and also assists with people development and improving operations within the home.