Holly Tree Lodge

3 Eastgate, Scotton, Gainsborough DN21 3QR
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9.7 96 Reviews
  • Holly Tree Lodge, Gainsborough
Holly Tree Lodge is a care home in the pretty award winning village of Scotton, Lincolnshire, which is within easy reach of Gainsborough and Scunthorpe. They offer a high standard of living and comfortable accommodation.

Qualified and experienced nurses and senior care workers are able to deliver a person-centred individualised care package, by knowing and understanding each person's specific needs and supporting their independence. Compassionate and dedicated carer workers are skilled in delivering a versatile range of personal care to people with medical and physical needs and also those with problems related to living with mild dementia. They are held in high regard by residents, families and medical professionals, which is demonstrated by written responses to Quality Assurance questionnaires. Staff ensure that residents receive a superior level of care and enjoy life in a strong community.

The Home offers pre bookable temporary respite care subject to availability; this may be of assistance to members of the community who are also carers to have a break.

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Care Provided by Holly Tree Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Staywood Ltd
  • Person in charge
  • Anne Atkinson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Holly Tree Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Weekly fees are per week and dependent on need.
    Fees do not include hairdressing, foot care, escort duties, taxis or newspapers.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors to ring the doorbell. They will be greeted by a member of staff who will advise them of procedures.


  • Parking

  • Free parking available on site.


Holly Tree Lodge Reviews (96)

Total of 96, showing 61-80
9.7

Holly Tree Lodge has a Review Score of 9.7 (9.674) out of 10, based on 24 reviews in the last 2 years. Over all time Holly Tree Lodge has 96 reviews.

Overall Experience

  • 74
  • 21
  • 1
  • 0
  • 0

Date Published

96
5
10
24
72

Review from S S (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Tree Lodge has provided a safe environment for my recently widowed 90-year-old father. The care given by the friendly staff is excellent with organised activities providing much-needed entertainment fun and social interaction. The food is also delicious. My father feels safe, comfortable and cared
for so well done to the management and staff for maintaining such high standards during these extremely difficult times we are all living through.

Reply from Andrea Ramsay, Administrator at Holly Tree Lodge

Many thanks for taking the time to complete the review card. Myself and the team really appreciate your kind words and comments.


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Review from Richard S (Son of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Tree Lodge is a genuinely caring organisation. They have treated my mother with special care, dignity and kindness throughout her long stay at the home. They are willing to take extra care to ensure Mum's wellbeing, even in traumatic times. Thank you to all at Holly Tree for your hard work.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for the kind comments which are appreciated by the team.


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Review from J W (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean care home. The staff are always kind and caring. They always have time to treat the residents as individuals and are very considerate towards family also. I have recommended Holly Tree to people I know a few times. I am forever indebted to them for their diligence during Covid-19 in keeping
my mother safe and well whilst still trying to offer an efficient caring environment. My mother is happy there.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you. The team appreciate these comments very much.


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Review from Janice G (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff deserve medals for the way they have dealt with the covid19 situation. As a retired nurse, I am impressed with how the home is run, and I cannot say how proud as a family we are in how they care and look after our Mum. The staff are always there, and nothing is too much bother.
They keep us up to date with any changes. As a family, we would highly recommend this home.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you. The team appreciate these words of support. Thank you again.


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Review from G M (Son-in-law of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were brilliant, nursing care was spot on. Food very good, and all the family were treated politely and with compassion.

Reply from anne atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to review our service, your kind comments will be shared with the team.


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Review from C K (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for almost 4 years. During this time she was cared for in a very pleasant atmosphere with very kind and caring staff. We were always made welcome when we went to visit her and she always looked very well dressed with nice hair and nails, an important part of my Mum's life.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for your kind comments which will be passed on to the team and for taking the time to submit a review.


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Review from June H (Widow Widower) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Holly Tree Lodge 28th Dec 2015 to his passing - I visited him every day - the last 12 months of his life I was there all day - and I can't speak more highly of the care he received from everyone from cleaners to management. He loved being there and I say this with my hand on my
heart.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to write and submit this review, we appreciate it. Your very kind comments will be shared with the whole team.


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Review from Tracy H (Daughter-in-law of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident at Holly Tree Lodge for a little over two years. I have nothing but praise for the love and care he received (even when he wasn't on his best behaviour). Well done to the team for maintaining such high standards of care. It meant a lot to us knowing he was safe and being
so well cared for.

Reply from anne atkinson, Manager at Holly Tree Lodge

Tracy, I appreciate the time you have taken to write a review and thank you for your kind comments which will be passed on to the team immediately.


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Review from B N (Friend of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited a friend who has been a resident for 2 and a half years and his care has always been very good.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to review our service.


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Review from Susan L (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for three and a half years. She now needs more intensive care which she is being given. The staff are friendly and caring and tend to stay in their job for a long time, which is good for both staff and resident. My only reservation is a shortage of leisure activities for
those able to partake of them.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

We have recently (March 2018) appointed a full-time activity coordinator, we anticipate an immediate improvement in the range and frequency of activities within the home. Thank you for taking the time to write a review.


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Review from J D (Niece of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been good, given the fact that my relative is handicapped.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

We are pleased to report that from March 5th, 2018 we have a full-time activity organiser. Thank you for taking the time to write a review.


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Review from Robert L (Brother-in-law of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our resident is mentally handicapped. She is cared for extremely well. Some of your facilities are not applicable to her so boxes left blank.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review.


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Review from C D (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely nursing home, all needs met.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to write a review.


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Review from Lorraine T (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful. Look after my mum very well. Room very clean. Food excellent.
Mum always looks clean.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your comments will be passed on to the team.


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Review from Martyn C (Son of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Holly Trees Lodge for the last 10 years. The friendliness, care and loves has been consistent throughout her stay. The warmth in which the staff cared for her has been excellent.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review and for your kind comments which will be passed on to the team.


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Review from Wendy H (Daughter of Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Tree Lodge is an excellent care home providing excellent care for its residents. Staff are happy in their work and are very caring. They all take the time to get to know the residents which I feel is essential for providing good, appropriate care. They are happy to answer relatives' enquiries
and questions, although at first needed some prompting to provide updates. Overall we are very happy with the care provided to our father.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review, all of your comments have been passed on to the team.


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Review from Chris H (Husband of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to the home following 5 months in 4 hospitals. She has two brain operations and meningitis. She has found the home to be a blessed relief with wonderful staff who are caring and patient. The food is great and the home is clean and welcoming. The relief to myself is that my wife
is happy and safe in Holly Tree Lodge is immense.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to send in this review, I will pass your very kind comments to the team.


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Review from Joanne C (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review.


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Review from Tony C (Husband of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy at Holly Tree Lodge.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review.


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Review from Nicola H (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care at Holly Tree Lodge all the staff are well trained and always happy to help with questions etc. There is always a good selection of meals. I can't praise the staff enough for all they do for the residents and also their families.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for your comments, they will be passed onto the team.


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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Holly Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Holly Tree Lodge is calculated as follows: ( (204 Excellents x 5) + (71 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Tree Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Anne

Anne Atkinson

Job Title: Home Manager

Joined: 2003

Anne deals with the day-to-day running of the care home. She has been a registered nurse for over 40 years and with Holly Tree for 20 years.


Sheree

Sheree Devany

Job Title: Deputy Manager

Joined: 2011

Sheree is not only a Deputy Manager but also a Registered Nurse and Clinical Lead for the home. She has been with Holly Tree Lodge for 11 years.


Sarah

Sarah Rodgers

Job Title: Administrator

Joined: 2021

Sarah is the Administrator for Holly Tree. She deals with all things finance, directs incoming calls and organizes the visiting schedule for residents.


Sara

Sara Atkinson

Job Title: People Development & Operations Assistant

Joined: 2021

Sara handles marketing and communications for Holly Tree and also assists with people development and improving operations within the home.