Holly Tree Lodge

3 Eastgate, Scotton, Gainsborough DN21 3QR
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9.7 96 Reviews
  • Holly Tree Lodge, Gainsborough
Holly Tree Lodge is a care home in the pretty award winning village of Scotton, Lincolnshire, which is within easy reach of Gainsborough and Scunthorpe. They offer a high standard of living and comfortable accommodation.

Qualified and experienced nurses and senior care workers are able to deliver a person-centred individualised care package, by knowing and understanding each person's specific needs and supporting their independence. Compassionate and dedicated carer workers are skilled in delivering a versatile range of personal care to people with medical and physical needs and also those with problems related to living with mild dementia. They are held in high regard by residents, families and medical professionals, which is demonstrated by written responses to Quality Assurance questionnaires. Staff ensure that residents receive a superior level of care and enjoy life in a strong community.

The Home offers pre bookable temporary respite care subject to availability; this may be of assistance to members of the community who are also carers to have a break.

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Care Provided by Holly Tree Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Staywood Ltd
  • Person in charge
  • Anne Atkinson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Holly Tree Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Weekly fees are per week and dependent on need.
    Fees do not include hairdressing, foot care, escort duties, taxis or newspapers.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors to ring the doorbell. They will be greeted by a member of staff who will advise them of procedures.


  • Parking

  • Free parking available on site.


Holly Tree Lodge Reviews (96)

Total of 96, showing 81-96
9.7

Holly Tree Lodge has a Review Score of 9.7 (9.674) out of 10, based on 24 reviews in the last 2 years. Over all time Holly Tree Lodge has 96 reviews.

Overall Experience

  • 74
  • 21
  • 1
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Date Published

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72

Review from Sally F (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Tree Lodge is a wonderful and homely care home, as soon as you walk in the doors there is a lovely and calm atmosphere. The staff are all lovely, kind and caring and nothing is too much trouble for them. They treat my mum with great respect and they have been so welcoming to her and all of her
family and friends that visit. I feel so relieved that my mum is at Holly Tree Lodge as I can relax knowing she is getting the best care.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review, your kind comments will be passed onto the team.


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Review from Patricia M (Wife of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was only in Holy Tree Lodge for one week, but was given compassionate, tender loving care before he died. My family and I couldn't have chosen a better place for him to spend his last few days.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you so much for taking the time to write this review and especially at this very difficult time. Your kind comments will be passed on to the team.


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Review from Jennifer P (Daughter of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at this home for nearly seven years until her recent death. She was loved and cared for with dignity by all the staff. I consider it to be the best care home she could have gone to in England.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review at such a difficult time, the whole team appreciate your very kind comments.


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Review from M B (Granddaughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had my Grandma stay at the home for a few years, I feel that she received the best care than other homes I have visited. The staff treated her like a friend, an individual and not just a number. She always had what she wanted/needed. It smelt nice and not bad like other places. Lovely location
with a view of the church and trees, it was nice to take my Grandma outside to look at the garden they had. Was a great atmosphere, staff were smiling and nice and friendly.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to write a review and for your very kind comments.


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Review from Nikki B (Granddaughter of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Tree Lodge home in Scotton has provided excellent care to my grandmother. The emphasis on care has been outstanding and the staff are superb. Knowing that my nan was in good hands and being cared for properly has given me huge comfort over the years during which she has lived at Holly Tree Lodge.
The staff treated her with love and respect and genuine compassion for which I will always be grateful.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for your kind comments, these will be passed to the team.


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Review from P H (Daughter of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum first went to Holly Tree Lodge for the day care and was a resident for about six weeks before she died in September 2016. As a family, we all think the staff are kind, caring, considerate and give residents as much attention as possible. If a relative has to go into care then Holly Tree Lodge, with
its light, spacious and clean rooms in a garden setting, has to be along the better homes. The food is excellent too. All you want is for your loved one to feel secure, be happy and comfortable. Holly Tree Lodge provides that.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for your positive comments, these will be appreciated by the team.


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Review from C K (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, dedicated staff team who always put the welfare of residents and relatives first. The care was person centred. The home is very airy, bright and exceptionally clean. Food is "mouth-watering" and cooked on the premises from fresh ingredients. Residents are always given a choice of menu.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review, it is very much appreciated by the team.


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Review from Vincent H (Brother of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe the standards have fallen slightly probably due to the shortage of staff.

Reply from Anne Atkinson at Holly Tree Lodge

It is disappointing to read that you feel our standards have fallen, the Manager will discuss this with you personally at the earliest opportunity.


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Review from Gillian C (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident for approx: 18 months. She is very settled in her surroundings. The staff are very attentive and patient. My mum has all her needs catered for. There is always a good choice of food no matter what time of day or night it is. Prior to being in Holly Tree, my mum was
a resident in another care home, I wish we had moved her sooner to Holly Tree. It is how a care home should be.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review. Your comments are appreciated and will be passed on to the team.


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Review from Gillian (Sister of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Holly Tree Lodge for 4 years now after having a stroke. She is unable to speak, eat or move much and has been so well cared for at Holly Tree all this time. She is always beautifully clean at all times and has never had a bed sore or anything. She is now on oxygen all the time
which they deal with no problem. We have always been able to visit at anytime and I would recommend Holly Tree Lodge to anyone.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for your comments which will be passed on to the team.


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Review from Steve T (Son of Resident) published on 8 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Holly Tree for about 18 months now, and I can say that the standard of care she has received has been excellent. The building itself is nice and homely, and is in very nice grounds. The main thing about it though is the staff. They are all very friendly yet professional, and show
a great deal of patience with some quite demanding residents. The food seems good, the place is very clean (it never smells like a care home), and the standard of medical supervision/care is first class.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to submit a review, your comments are appreciated.


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Review from Andrew (Son of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 18 months now and the care she has is excellent. The staff are very pleasant and understanding and we can have peace of mind knowing that she is being well cared for.

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Review from Peter J (Grandson of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home situated in peaceful and pleasant surroundings. We found the care provided for my grandmother to be of a good standard. The staff are all very helpful and attentive with very good communication skills especially the manager and senior staff.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to review the Home. All comments are appreciated by the whole team.


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Review from J F (Daughter of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy and settled at Holly Tree Lodge.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

The team at Holly Tree Lodge appreciates that you have taken the time to submit a review.


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Review from Helen H (Daughter of Resident) published on 11 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Holly Tree Lodge all the staff are so caring and compassionate and the whole atmosphere within the home is friendly and welcoming. My mother was a resident in three care homes over the last 5 years and suffered some bad experiences in two other homes, I just wish she could
of spent her whole time at this home as I believe this would of prolonged her life and given her quality of life. I highly recommend Holly Tree Lodge.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you very much for taking the time to review Holly Tree Lodge, your kind comments are appreciated by the whole team.


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Review from S B (Son of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to live at Holly Tree Lodge in 2013. He had dementia arising from a stroke. My mother has also died recently. Throughout his time at Holly Tree Lodge he was offered the best possible care. The staff were caring, thoughtful and supportive. His dignity was always respected, despite his
sometimes challenging behaviour. He was always kept clean and smart and he enjoyed the food provided.
Staff always kept us informed about his medical conditions and involved us in his care plan. We often saw staff sitting with the residents, chatting and engaging them. He very much enjoyed the activities provided, particularity singing, but he also enjoyed the pet visits. The home was always spotlessly clean, pleasantly decorated and without unpleasant odours.

Reply from Anne Atkinson, Manager at Holly Tree Lodge

Thank you for taking the time to write a review, it is appreciated by all of the team.


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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Holly Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Holly Tree Lodge is calculated as follows: ( (204 Excellents x 5) + (71 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Tree Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Anne

Anne Atkinson

Job Title: Home Manager

Joined: 2003

Anne deals with the day-to-day running of the care home. She has been a registered nurse for over 40 years and with Holly Tree for 20 years.


Sheree

Sheree Devany

Job Title: Deputy Manager

Joined: 2011

Sheree is not only a Deputy Manager but also a Registered Nurse and Clinical Lead for the home. She has been with Holly Tree Lodge for 11 years.


Sarah

Sarah Rodgers

Job Title: Administrator

Joined: 2021

Sarah is the Administrator for Holly Tree. She deals with all things finance, directs incoming calls and organizes the visiting schedule for residents.


Sara

Sara Atkinson

Job Title: People Development & Operations Assistant

Joined: 2021

Sara handles marketing and communications for Holly Tree and also assists with people development and improving operations within the home.