Hunter's Creek Nursing Home has a Review Score of 9.2 (9.234) out of 10, based on 24 reviews in the last 2 years. Over all time Hunter's Creek Nursing Home has 51 reviews.
Review from S J (Son of Resident) published on 15 April 2025
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Reply from Jenny Bellwood, Marketing Manager at Hunter's Creek Nursing Home
Thank you for your lovely review of Hunters Creek. It means so much to hear that over the eight years your mum lived with us, she experienced care delivered with such love and compassion and that she enjoyed our home life, food and activities. We're pleased that our dedicated team could be a source of comfort to both your mum and you during such a difficult time. Please accept our heartfelt condolences on your loss. You will always be a part of the Hunters Creek family, and we warmly welcome you to visit us anytime.
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Review from Sam I (Son of Resident) published on 14 April 2025
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Review from J L (Daughter of Resident) published on 14 April 2025
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Review from Gillian J (Partner of Resident) published on 26 February 2025
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Reply from Alicia Bradon, Sales Manager at Hunter's Creek Nursing Home
Thank you for taking the time to review Hunter's Creek. We regret that you are dissatisfied with some aspects of the care provided at our home. As the Home Manager, I take your concerns very seriously and hope that the issue regarding the missing items has been resolved with their prompt retrieval. We are committed to enhancing the quality of life for our residents, which sometimes requires implementing measures to ensure their safety, such as ensuring toiletries are stored in a safe locked space. We take all feedback and concerns seriously and continuously work hard to ensure that the well-being and safety of our residents remain a priority.
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Review from Louise G (Wife of Resident) published on 23 January 2025
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Reply from Rebecca Yeomans, Home Manager at Hunter's Creek Nursing Home
I am deeply saddened and rather shocked by this. Whilst the gentleman's children were happy with the care provided, we had separately received concerns from the reviewer which we take incredibly seriously. We are acting upon this concern and will endeavour to assure the reviewer where we feel developments to the service are required. We take our responsibility to all residents with the utmost dedication and where this is not achieved, we act to ensure that high standards are met and maintained for present and future residents.
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Review from M W (Daughter of Resident) published on 4 October 2024
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Reply from Alicia Bradon, Sales Manager at Hunter's Creek Nursing Home
Thank you so much for sharing your feedback about Hunter's Creek and the care they provide for your dad. It's incredibly heartwarming to hear how well the carers and nurses know him, right down to dressing him in his Wolves top for match day! Your experience speaks volumes about their dedication and personal approach. It's clear that the warmth, knowledge, and commitment of the team make a world of difference. Having had experience with another care home, it's wonderful to know that Hunter's Creek stands out in every way, thanks to the amazing people who work there.
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Review from S W (Daughter of Resident) published on 19 August 2024
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Reply from Alicia Bradon, Sales Manager at Hunter's Creek Nursing Home
Thank you for your heartfelt review. We are deeply touched by your words and honoured that we could support your dad and your family during such a challenging time. Providing compassionate care with dignity and respect is at the core of what we do, and we're glad to know that our team was able to offer comfort to your dad and your family. Your appreciation means a great deal to us, and we are grateful to have been there for you all. Please accept our sincere thanks and our thoughts are with you.
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Review from Charles M (Resident) published on 21 June 2024
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Review from Charlotte W (Daughter of Resident) published on 23 May 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
Thank you so much for your heartfelt review. We are deeply sorry for your loss and extend our condolences to you and your family. It was our privilege to care for your father during his time at Hunter's Creek Nursing Home. We are glad to hear that you were happy with the care he received and that his room was always clean and pleasant, with a lovely view of the garden. Our team strives to be attentive and compassionate and it's heartwarming to know they made a positive impact on your father's life and were able to meet his needs with fondness and understanding.
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Review from Carol R (Daughter of Resident) published on 30 April 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
Thank you for taking the time to share your experience at Hunters Creek. Your words paint a beautiful picture of the care and support provided to your mum during her last months. It's heartening to hear that our home, with its amenities and atmosphere, exceeded your expectations and provided a sense of belonging for your mum. The dedication of our team to both your mum and your family, offering not just care but also emotional support, speaks volumes about their commitment to their residents' well-being. Your review is a testament to the compassionate care provided at Hunters Creek.
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Review from J S (Daughter of Resident) published on 12 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
Thank you so much for taking the time to share your experience with us. We're delighted to hear that your mum has settled in well and that you've found our care outstanding. Providing support and ensuring our residents feel at home is our top priority, and it means the world to us to know that we've achieved that for your family. Your kind words about our management team truly warm our hearts. We strive to be as helpful and supportive as possible, not only for our residents but also for their families.
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Review from T O (Daughter of Resident) published on 7 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
It's truly heartening to hear about the positive impact our care home has had on your mum and your family. We understand the challenges that come with dementia care, and we're honoured to be able to provide support and comfort during this journey. Our dedicated team members are committed to creating a warm and welcoming environment where residents feel like family. We strive to go above and beyond to ensure the well-being and happiness of every individual under our care. We appreciate your kind words and recognition of our efforts. Your mum's happiness and comfort are our top priorities, and it's incredibly rewarding to see her thriving and settled in our home. Our team members are indeed exceptional, and we're grateful for their patience, dedication, and compassion in providing the highest standard of care.
Thank you for trusting us with your mum's care, and please know that we're here to support you every step of the way.
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Review from K S (Husband of Resident) published on 1 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
Thank you very much for taking the time to share your experience with us. We're truly grateful for your kind words and are delighted to hear that you've found our team to be helpful and supportive throughout your wife's journey with frontotemporal dementia.
Your recommendation means a great deal to us, and we're honoured to have earned your trust and confidence.
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Review from Maxine W (Daughter of Resident) published on 12 February 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
Thank you so much for sharing your heartfelt gratitude. It's incredibly uplifting to hear that your mother received exceptional care during her stay. Our teams dedication to providing compassionate care, especially during challenging times, truly makes a difference. If you ever need assistance or support in the future, please don't hesitate to reach out. Wishing your mother continued comfort and improvement.
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Review from M W (Husband of Resident) published on 13 November 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
Thank you for your heartfelt review and want to express our sincere gratitude for taking the time to share your thoughts. Your words fill us with a profound sense of purpose and joy, as it reaffirms our commitment to providing the highest standard of care to your wife and all residents in our home.
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Review from Diane S (Daughter of Resident) published on 1 November 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
Thank you so much for sharing your heartfelt review. We understand how difficult the decision to move a loved one into a care home can be, and we're truly touched that your father's experience at Hunters Creek was a positive one.
Our dedicated team is committed to providing not just care but a warm and supportive environment, and we're delighted to hear that your father felt so well-cared for during his time with us. It's heartwarming to know that the staff went the extra mile to make him feel at home, even with special treats like ring doughnuts.
We extend our deepest condolences for your loss, and we're grateful that we could be a part of your father's journey during his final months. Your kind words mean a lot to us, and we're here for you and your family should you ever need anything. Thank you for choosing Hunters Creek, and we're sending you all our best wishes.
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Review from D W (Daughter of Resident) published on 18 October 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
Thank you for your review. We take all feedback seriously, the home manager operates an open-door policy and would welcome the opportunity to discuss this review with you further. Again we thank you for your comments.
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Review from Vicky O (Respite Resident) published on 11 October 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
Thank you for taking the time to write us such a wonderful review. We are so pleased you had a positive experience within our home, our team are extremely proud of the care we provide. We look forward to welcoming you back in the future.
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Review from K K (Grandson of Resident) published on 11 August 2023
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However, one thing I did notice whilst
The visiting experience, not only for this event, but in general, was fantastic. Thank you Hunters Creek!
Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
Thank you for your review. Our home operates an open door policy and the management welcome any opportunity to discuss any feedback with you. We are so pleased you enjoyed the Summer Fayre. A lot of time and effort goes into the planning of our activities and events and we look forward to sharing your feedback with the team.
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Review from K L (Daughter of Resident) published on 8 July 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Hunter's Creek Nursing Home
Thank you for your kind review. We are so pleased your experience with Hunters Creek was a positive one. We pride ourselves on providing a home from home environment for all of our residents. We look forward to passing this wonderful review on to the team.
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The Review Score of 9.2 (9.234) out of 10 for Hunter's Creek Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.234 for Hunter's Creek Nursing Home is calculated as follows: ( (163 Excellents x 5) + (60 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 273 Ratings = 4.234
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hunter's Creek Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Dec 2022
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Job Title: Residential Care Manager
Joined: 2021
“I often ask myself, Why do I do what I do? And the answer deep in my heart always says: To be successful is to be helpful, caring and constructive, to make everything and everyone you touch a little bit better."
Job Title: Home Administrator
Joined: 2023
"In 2008 when my father got very ill, his last few days were spent at Hunters Creek Nursing Home. I saw the wonderful care he received and knew that I wanted to work in an industry that puts a smile on residents' faces. It's very rewarding to be part of a team that cares for residents. I joined Hunters Creek with admin experience and I'm looking forward to what the future brings."
Job Title: Receptionist
Joined: 2020
"I've been working at Hunters Creek as a Receptionist since 2020 and I absolutely love it. I enjoy the hustle and bustle of our busy reception area and look forward to meeting and greeting all the family, friends and professionals who come in to visit us. There's nothing nicer than hearing a cheery 'Good Morning' from everyone as you walk through the door to start your shift."
Job Title: Registered Nurse
Joined: 2022
"I qualified as a nurse in 1984 and have worked in many areas of nursing ever since. I love my chosen career and I am as passionate about nursing today as I was when first put on my uniform all those years ago"
Job Title: Floor Manager
Joined: 1996
"I began working at Hunters Creek in 1996 as a Care Assistant and have worked my up to my current post as Floor Manager. I am proud to work with a team who are caring and compassionate and delivers the excellent standard of care our residents deserve - our residents make being at Hunters Creek so special. Care work is my passion and I wouldn't want to do anything else."
Job Title: Senior Care Assistant
Joined: 2021
"I really enjoy my job. I am very active with staff and residents and could not hope to have a better place to work.
Every day is different and can be challenging but I enjoy a challenge."
Job Title: Senior Care Assistant
Joined: 2022
"I have worked in care since 2006 and love working in the sector. I enjoy my role and love being with our residents who make every day so special and meaningful. We are an amazing team here at Hunters Creek - every day is a genuine pleasure."
Job Title: Domestic Supervisor
Joined: 2004
"My role is to ensure the home is clean, tidy and well-presented every day for residents and their families. My team take great pride in their work - many of them have been employed at the home for over 20 years; I have been here since 2004. No two days are the same and everyone is rewarded. Hunters Creek is an amazing home."
Job Title: Care Assistant & Laundry
Joined: 2010
"I have worked at Hunters Creek since 2010 and enjoy my role as Care Assistant very much. I love getting to know residents and their families, making them feel happy and safe is the best part of the job. I also work in the home's laundry which I also enjoy."
Job Title: Maintenance
Joined: 2021
"My role is to make sure that our residents and team members live and work in a safe environment that is well maintained. I'm always on hand to put up a resident's picture, place a much-loved piece of furniture, or anything they need so that their living space is personalised and they feel at home. Getting to know residents is one of the best parts of the job."