Hunter's Creek Nursing Home has a Review Score of 9.2 (9.234) out of 10, based on 24 reviews in the last 2 years. Over all time Hunter's Creek Nursing Home has 51 reviews.
Review from P S (Son of Resident) published on 25 February 2020
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Overall Experience
5.0 out of 5
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Review from G L (Nephew of Resident) published on 7 February 2020
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Overall Experience
5.0 out of 5
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Review from Debra L (Daughter-in-law of Resident) published on 3 October 2016
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Overall Experience
4.0 out of 5
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Review from J H (Wife of Resident) published on 29 December 2015
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Overall Experience
5.0 out of 5
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Review from Michael F (Son-in-law of Resident) published on 14 December 2015
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Overall Experience
4.0 out of 5
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Review from Sue P (Friend of Resident) published on 18 August 2015
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Overall Experience
5.0 out of 5
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Review from Loretta T (Granddaughter of Resident) published on 18 August 2015
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Overall Experience
4.0 out of 5
Reply from Adele Endersbee, PA to Directors at Hunter's Creek Nursing Home
Our vision is to provide the highest standards of care in homely, professionally managed Care Homes, ensuring our residents have a good quality of life whilst still enjoying their home comforts. We always value the comments we receive regarding our homes, as we are able to constructively use this advice and information to improve upon the service we provide.
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Review from Gillian S (Daughter of Resident) published on 18 August 2015
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Overall Experience
3.0 out of 5
Reply from Adele Endersbee, PA to Directors at Hunter's Creek Nursing Home
We very much appreciate the time taken to share your experience with us by completing this review. We always value the comments we receive. We try where possible to constructively use this advice and information in order to improve the service provided. Any information received is shared with the Manager and staff involved in your relatives care.
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Review from Clive P (Power of Attorney of Resident) published on 10 August 2015
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Overall Experience
4.0 out of 5
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Review from Sheila W (Wife of Resident) published on 23 July 2015
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Overall Experience
4.0 out of 5
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Review from Elizabeth H (Daughter of Resident) published on 23 July 2015
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Overall Experience
4.0 out of 5
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Care / Support
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The Review Score of 9.2 (9.234) out of 10 for Hunter's Creek Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.234 for Hunter's Creek Nursing Home is calculated as follows: ( (163 Excellents x 5) + (60 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 273 Ratings = 4.234
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hunter's Creek Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Dec 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Residential Care Manager
Joined: 2021
“I often ask myself, Why do I do what I do? And the answer deep in my heart always says: To be successful is to be helpful, caring and constructive, to make everything and everyone you touch a little bit better."
Job Title: Home Administrator
Joined: 2023
"In 2008 when my father got very ill, his last few days were spent at Hunters Creek Nursing Home. I saw the wonderful care he received and knew that I wanted to work in an industry that puts a smile on residents' faces. It's very rewarding to be part of a team that cares for residents. I joined Hunters Creek with admin experience and I'm looking forward to what the future brings."
Job Title: Receptionist
Joined: 2020
"I've been working at Hunters Creek as a Receptionist since 2020 and I absolutely love it. I enjoy the hustle and bustle of our busy reception area and look forward to meeting and greeting all the family, friends and professionals who come in to visit us. There's nothing nicer than hearing a cheery 'Good Morning' from everyone as you walk through the door to start your shift."
Job Title: Registered Nurse
Joined: 2022
"I qualified as a nurse in 1984 and have worked in many areas of nursing ever since. I love my chosen career and I am as passionate about nursing today as I was when first put on my uniform all those years ago"
Job Title: Floor Manager
Joined: 1996
"I began working at Hunters Creek in 1996 as a Care Assistant and have worked my up to my current post as Floor Manager. I am proud to work with a team who are caring and compassionate and delivers the excellent standard of care our residents deserve - our residents make being at Hunters Creek so special. Care work is my passion and I wouldn't want to do anything else."
Job Title: Senior Care Assistant
Joined: 2021
"I really enjoy my job. I am very active with staff and residents and could not hope to have a better place to work.
Every day is different and can be challenging but I enjoy a challenge."
Job Title: Senior Care Assistant
Joined: 2022
"I have worked in care since 2006 and love working in the sector. I enjoy my role and love being with our residents who make every day so special and meaningful. We are an amazing team here at Hunters Creek - every day is a genuine pleasure."
Job Title: Domestic Supervisor
Joined: 2004
"My role is to ensure the home is clean, tidy and well-presented every day for residents and their families. My team take great pride in their work - many of them have been employed at the home for over 20 years; I have been here since 2004. No two days are the same and everyone is rewarded. Hunters Creek is an amazing home."
Job Title: Care Assistant & Laundry
Joined: 2010
"I have worked at Hunters Creek since 2010 and enjoy my role as Care Assistant very much. I love getting to know residents and their families, making them feel happy and safe is the best part of the job. I also work in the home's laundry which I also enjoy."
Job Title: Maintenance
Joined: 2021
"My role is to make sure that our residents and team members live and work in a safe environment that is well maintained. I'm always on hand to put up a resident's picture, place a much-loved piece of furniture, or anything they need so that their living space is personalised and they feel at home. Getting to know residents is one of the best parts of the job."
