Madeira House Residential Care Home

129/131 High Holme Road, Louth LN11 0HD
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9.1 48 Reviews
  • Madeira House Residential Care Home, Louth
Madeira House is an attractive care home tucked away in the lovely market town of Louth, close to the A16 and Grimsby.

Madeira House offers personalised residential, respite and palliative care to 51 residents.

The health and wellbeing of the residents is a priority at Madeira House, which offers comfortable bedrooms, some with en-suite facilities, spacious lounges and a dining area, giving choice for activity, relaxation and enjoying meals.

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Care Provided by Madeira House Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jack Titterton (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Madeira House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £895

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Madeira House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Large Car Park at the rear of the building


Madeira House Residential Care Home Reviews (48)

Total of 48, showing 1-20
9.1

Madeira House Residential Care Home has a Review Score of 9.1 (9.105) out of 10, based on 13 reviews in the last 2 years. Over all time Madeira House Residential Care Home has 48 reviews.

Overall Experience

  • 27
  • 17
  • 2
  • 0
  • 2

Date Published

48
2
8
13
35

Review from Kathy C (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to visit my Father from New Zealand and was pleased with what I witnessed. Clean home, no smells, nice caring staff that try hard to give each resident what they need. My Father has settled and seems happy enough and his room was clean and tidy. He likes the food. The building needs an upgrade
but it is well looked after and maintained.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Thank you very much for your review and we are delighted that your dear dad has settled in so well. Best wishes.


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Review from M P (Friend of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly our experience of Madeira House care home hasn't been a positive one. Our loved one has often been neglected; lack of care and compassion. Many issues with members of staff and management. On many occasions our relatives personal care has not been satisfactory, drinks weren't always available
and the general cleanliness was poor. The home seem to offer many activities for the more abled residents but hugely lacking in care all round. Some staff have been helpful and genuinely care but others don't appear to have the correct training and skills needed.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Thank-you very much for your feedback which is vital to us as we strive to maintain the very highest standards throughout our services. It is very concerning to us to read your review as it is not the usual type of feedback our Care Home receives however rest assured that we will investigate fully and respond to you in person. We apologise if your experience did not match your expectations. In the meantime please do not hesitate to get in touch with us directly. Best wishes.


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Review from Cynthia M (Respite Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needs updating (which they are in the process of doing) No disabled toilet.
The staff are extremely good, helpful and smiley. Very clean.
The activity staff are amazing, taking you shopping and activities. One lady is a real help. The food is excellent - very good cook and plenty of it.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you so much for sharing your positive experience with us! We're thrilled to hear the lovely comments about our staff here at Madeira they are all an excellent team. We're delighted that you found the food to be excellent as well as the home to be clean. Your feedback means the world to us.


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Review from Jane B (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care staff. Glad to see the building is finally being upgraded and they have been keeping on top of the garden. I am always informed if there is a problem and can tell the staff genuinely care about the residents. Entertainment is improving again, which is good. Food is also
improving. The yellow tops are awful, it would be nicer for the staff to have the older colours.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you sincerely for taking the time to share your positive views about Madeira House. We are thrilled to hear that you have noticed all the changes and renovations that have been happening and we look forward to sharing more with you. The uniforms will be something we can hopefully improve on soon. Your kind words truly warm our hearts. Thank you again.


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Review from Angela C (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is settled and happy in Madeira House. The staff are very good with her and the manager is always there if we have any questions or issues. On attending the visitors and relatives meeting I feel confident that the manager and the team have plans to improve things. You can see that the building needs
some improvement but things are starting to get done. Mum told me that the staff are her new extended family. Please keep up the good work team.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Fantastic to hear that your mum feels so much at home. Thank you very much for your review and for attending the recent meeting. Family's feedback is essential to us as we strive to provide high standards throughout the service and we are glad that you can see our improvement action plan taking shape. Best wishes.


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Review from H C (Wife of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Caring.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you so much for your excellent review of our care home. Everyone here at Madeira House appreciates your kind words and finds it an absolute pleasure to care for your loved one. Warm regards, home manager


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Review from Kieren T (Son of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Still waiting for a refund for nearly £2500 of overpaid fees, 80 days after my father died after the promised payment period came and went. Communications are awful, emails are ignored. The home staff are lovely people who do their level best to care for the residents, but badly underfunded and considering
the home fees came to £1100 a week, the home is very run down.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Thank you for your review and feedback. We apologise for the delay in the refund which has now been processed and paid into your account. We appreciate your kind words about the staff, who all extend their ongoing sympathies on the recent loss of your father. Best wishes to you and the family.


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Review from Michael A (Respite Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to Madeira House Residential Care Home for rehabilitation (after a leg injury) during October to December 2023. Right from the start, I was totally impressed by the pleasant and relaxed surroundings and particularly grateful for the warmth and compassion of the care staff. Thinking back
on my own career as a university lecturer, I greatly appreciated the professional dedication, attention and commitment of all those involved in the well-being of the residents (including cleaning ladies and ancillary staff). The quality of the food and catering was excellent. I have absolutely no hesitation in completely recommending Madeira House to potential future residents.

Reply from Mellisa Brady, Home Manager at Madeira House Residential Care Home

Thank you for your kind review. It was a pleasure for us all to be able to assist you in your recovery and rehabilitation. Thank you for recognising the fantastic and hard work all the staff do here at Madeira House. We all wish you the best. Thank you again.


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Review from Alison S (Respite Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During my stay at Madeira House, the staff have been fantastic. The care has been great and this is all the staff, they have been considerate and caring and nothing was too much trouble. They have helped me become mobile and independent and this has made it possible to return home.
The only things
that reduced the stars were the food was not always great and a little monotonous. The only other thing was my room sometimes was cold, they always offered me blankets it was mentioned to move to a different room which was down by the lounges and dining room, but would have been noisy while the room I was nice and quiet which is how I liked it.

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Review from Sam J (Friend of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My work colleague was admitted here after a fall at home and she always says how nice the staff at the home are and nothing is ever too much trouble. We are hoping she will be home soon with all the help of the staff.

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Review from Margaret S (Regular Volunteer) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are fantastic at this care home and always go above and beyond for everyone. The activities team are fabulous, always trying their best to put on events for the people that live at the home. I am retired now, but it warms my heart to be able to donate to the home and give back to the residents.

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Review from M S (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the staff team and manager at Madeira House. They have provided great support to my mum and have always been really supportive and caring. Since new the new management have begun work it’s been great to see the positive changes around the home. The home has started to feel like a
home and not just a care home.
Thank you all so much for the hard work you do and a big thank you to the manager for being so approachable and caring. Seeing Mum happy means the world to me and my family.

Reply from Paul Lawson, National Sales Manager at Madeira House Residential Care Home

Hello and thank you so much for your review and kind comments. It is a privilege and pleasure to support your dear mum at Madeira House and we are absolutely delighted that you and the family are so pleased with the care provided, with the staff team and with our wonderful manager. Most importantly it's fantastic that Mum is so happy and content living here. We strive to create a home from home so hearing your feedback certainly makes it all worthwhile. On behalf of the whole team, thank you again and best wishes.


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Review from D O (Grandson of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a shame to hear the news that the manager is leaving, she truly is one of a kind and has brought Madeira House up from the ground. She is so kind and compassionate with everyone and there is no one that could replace her, can’t thank her enough for looking after my nana, but also our whole family
at the same time. Madeira House will not be the same without you.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

I would like to thank you so much for your kind review, I am greatly saddened that this is a choice I have had to make and a choice which was not easy to make. However, I am confident that the new manager will continue with all the hard work and care that has taken place over the years and the staff are amazing and will continue to care for and support our residents in the best way they can.
kindest regards.


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Review from Sandra M (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I am quite happy with the care home. It is quite run down and needs a lot of updating. My mum's room is very poor. The staff and manager are lovely. The food is very good. There have been a few occasions where the care could be better.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you Sandra for your review, your points have been noticed and this has been actioned regarding the updating of the home we are currently in the process of modernising the home. Please feel that if there are occasions where the care has not been to your standard do not hesitate to discuss this with me as I am very committed to ensuring that all the residents are receiving the highest standard of care whilst residing in our home.
Again I would like to thank you for your honest review and hope any improvements within the home will be shown in the very near future.


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Review from L M (Niece of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my sincere thanks to the manager and staff. I was conversing with the manager from Australia in relation to the care of my uncle. The manager was amazing, extremely patient, helpful and understanding. I have since returned to UK and have found the staff at the care home to be
extremely professional and caring.
I cannot speak highly enough of the manager and her staff. Thank you.

Reply from Arineh, Marketing Executive at Madeira House Residential Care Home

We are happy that you had a pleasant experience with the home manager and staff at the home, they are dedicated to making sure that your uncle is comfortable and is provided with an excellent level of care during his stay, so they will be glad to hear your positive response. Thank you for your kind words.


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Review from Beverley S (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Madeira House in October 2021 with various health issues and needed full-time care. I had no doubts he was well looked after in every way and nothing was ever too much for the staff. As we live over 200 miles away it was so important for us to be kept up to date on a regular basis
and they always did this. As well as this being a beautiful home, the staff are outstanding. I spoke regularly with two members of staff and felt so comfortable knowing they were caring for my dad. The manager is lovely - if ever you need to place a relative in a home for permanent or short-term care I cannot recommend Madeira House enough.

Reply from David Martins, National Sales Manager at Madeira House Residential Care Home

Thank you for your very kind review. We are delighted that you are happy with the team, communication and care. I will ensure your comments are passed on to the home and team.


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Review from R H (Daughter-in-law of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very unsure of choosing Maderia House as we had had a very unpleasant time there 20 years ago with my grandma. After visiting the home in December 2021 I was more than happy for my mother-in-law to reside there. The home was welcoming, bright, clean and didn't smell. The staff, especially the
manager, were amazing in our short time there. We can't than them enough for the care and support they gave - thank you.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

It was our pleasure, all the staff loved being part of your mother-in-law's care. Thank you also for choosing Madeira House


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Review from Paula S (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Madeira for two and a half years now with dementia and I can only say I am so pleased we picked this home for her.
She is so well cared for, nothing is too much trouble for the staff and they are so friendly. They have made myself and my siblings at ease with having had to make
the daunting choice to place mum in a home, they truly are caring.
I am always kept up to date with anything that may crop up no matter how trivial it may seem and the staff are always there to help me with any queries I may have and point me in the right direction if I feel I need to talk to anyone at the home or outside should it be the doctors or adult social care.
I can honestly say I would not want mum to go anywhere else and would happily recommend Madeira to anyone who feels it is time to have a loved one placed into a care home.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you very much for your review of our home.
I am as a manager extremely lucky to have such amazing staff who are all very passionate. It is also so heart warming to know we have the support from our residents families.


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Review from J W (Husband of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, the staff are very helpful. Overall experience is very good.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you so much for your review, myself and the staff are so pleased with this review and we will continue to provide a caring environment for your whole family.


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Review from Terry H (Respite Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top class, best ever.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you Terry for your kind words. It is a pleasure to have you here as part of our family.


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Current Review Score: 9.1 (9.105)

Overview of Review Score

The Review Score of 9.1 (9.105) out of 10 for Madeira House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.105 for Madeira House Residential Care Home is calculated as follows: ( (65 Excellents x 5) + (58 Goods x 4) + (14 Satisfactorys x 3) + (13 Poors x 2) + (3 Very Poors x 1) ) ÷ 153 Ratings = 4.105

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Madeira House Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Mellisa

Mellisa Brady

Job Title: Home Manager

Joined: 2023

"I have been working in care for 15 years and have been the home manager at Madeira House since May 2023.


My biggest personal achievement to date is completing my level 5 diploma in leadership for health and social care and children and young people's services.


Caring has always been my passion and I find it to be an incredibly rewarding experience to be a part of the Madeira House family.


We have a fantastic team here at Madeira House that is passionate about delivering outstanding care to all our residents.


I am looking forward to working with my team and ensuring that the residents here at Madeira receive the best experience and utmost person-centred care."


Frequently Asked Questions about Madeira House Residential Care Home

What types of Care is Madeira House Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Madeira House Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Madeira House Residential Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Madeira House Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Madeira House Residential Care Home to the centre of Louth?

0.4 mile(s) as the crow flies, distance by road may be significantly further.