Madeira House Residential Care Home

129/131 High Holme Road, Louth LN11 0HD
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9.1 48 Reviews
  • Madeira House Residential Care Home, Louth
Madeira House is an attractive care home tucked away in the lovely market town of Louth, close to the A16 and Grimsby.

Madeira House offers personalised residential, respite and palliative care to 51 residents.

The health and wellbeing of the residents is a priority at Madeira House, which offers comfortable bedrooms, some with en-suite facilities, spacious lounges and a dining area, giving choice for activity, relaxation and enjoying meals.

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Care Provided by Madeira House Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jack Titterton (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Madeira House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £895

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Madeira House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Large Car Park at the rear of the building


Madeira House Residential Care Home Reviews (48)

Total of 48, showing 21-40
9.1

Madeira House Residential Care Home has a Review Score of 9.1 (9.105) out of 10, based on 13 reviews in the last 2 years. Over all time Madeira House Residential Care Home has 48 reviews.

Overall Experience

  • 27
  • 17
  • 2
  • 0
  • 2

Date Published

48
2
8
13
35

Review from Trevor B (Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay here for rehab and physio, I was treated excellent and looked after to a high standard. Also, all the staff were very kind and helpful. Food was to a high standard and a good variety of main meals and a pudding for afterwards.

Reply from David Martins, National Sales Manager at Madeira House Residential Care Home

Thank you for your kind review, we are glad you had a good stay and that you felt the staff were kind and helpful. We hope to see you again soon and are here if you need us in the future


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Review from L B (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was looked after really well by the staff at Madeira House Care Home. They gave her the utmost care and support (and also to her family).
Thank you Madeira House.

Reply from Claire Stainton, Home Manager at Madeira House Residential Care Home

Thank you Lynn for your kind words and it was an absolute pleasure supporting and getting to know not just your mum but the family also.
Kind regards
Claire


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Review from K W (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. Can’t thank them enough especially the manager who has gone above and beyond. Always a friendly voice on the end of the phone and lots of support and reassurance for the family also.
Great standard of care and a family atmosphere.

Reply from Paul Millar, Sales Manager at Madeira House Residential Care Home

Many thanks for taking the time to review our home. It really is appreciated. It was our pleasure to care for your loved one. We are very proud of the dedicated and caring team at Madeira House and I will of course pass on your kind words to the team.
Regards, Paul.


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Review from Kathie S (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall very good, although have trouble talking to my mother on the phone, due to poor phone system.

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Review from C E (Granddaughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna came to this home after being in hospital. She was well treated and made to feel comfortable. The girls were all very friendly with her especially the young activities coordinator who went above and beyond to make my nanna feel at ease. The lovely lady did all she could to make sure all her
needs was met to a professional standard and I will be forever grateful. All staff made sure that myself and my family was involved in my nanna's care keeping us up to date with how she was doing. Also, I would like to add after following the Facebook page I can clearly see the activities team brings such joy and excitement to the residents, there is always a different activity being held, residents all get involved with this which is such a pleasure to see. What a lovely idea to share with everyone. It's noted how happy the residents are and enjoy it at the care home. I would recommend this care home and would like to personally thank Madeira House for making my nanna feel well looked after.

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Review from Sadie P (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maderia House is a wonderful care home, all the staff have been lovely, and shown care and compassion.
Dad has settled in well and I feel happy knowing he is there, being looked after so well.
The facilities at the home are great, with lots of daily activities for him to get involved with as well.
Thank you to all staff at Maderia house.

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Review from K V (Granddaughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather came to this home after losing his beloved wife, the staff at the home made him feel very comfortable and catered to all his needs in a professional high standard.
The home is very homely and each person is treated as an individual and all care is person-centred. They are like one big
family at the home.
All the staff at the home are amazing and do their utmost to ensure the residents are well cared for and are safe.
The staff ensure that all friends and family are involved in their relatives care and encourage their involvement.
The activities team at the home are outstanding and there is always something going on every day.
Although the manger is new, she has become one of the family and is doing an outstanding job and has made many positive changes that benefit the residents daily.
I can not fault the care that is given to my grandad and I am most grateful to each and every one of the staff within the home as he is very settled and enjoys living at Madeira House.

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Review from Mags H (Private Carer of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I checked on my service user daily as he was for 10 days in the home. I was very happy, as after 2 days I saw that he was taken good care of. Sure home care is always better as if he can be even more personalised but Madeira House showed me, if he ever had to go into a home he would have a decent time
and be well looked after. Madeira House looked friendly, colourful and cosy, clean and it smelled nice. I can't comment on value for money or food as I have not been involved in these.

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Review from Paula H (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are caring and helpful. Though pushed at times as are all care homes the overall care is very good.
All the staff have been very kind to my mum.

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Review from Michael D (Son of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed in Madeira House upon leaving hospital after a fall. The whole team treated him like family. Their main aim was to get him back on his feet and give him confidence in his walking. The staff are always on hand and are always willing to help. The home manager is second to none. The
food is hotel quality and the home is as clean as a hospital theatre. We are very pleased with the overall service and we know we have no worries for his safety. Please don't change.

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Review from D D (Granddaughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, go out of their way to help you all the time. Lovely and clean.

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Review from Sue S (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are brilliant from the cleaners and dining room staff to all the carers. The facilities are good, much better now drinks are available in each room downstairs and up. Many thanks to you all for caring for my mum.

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Review from Roy C (Husband of Resident) assisted by family/friend published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been at Madeira House now for two years and she is happy and reasonably well looked after. The food is reasonable, but sometimes there does seem to be a shortage of staff.

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Review from W G (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Madeira House now for over 2 years and she is very contented. I am quite satisfied that she is well looked after and happy. The staff are very kind and although the manager is quite new, she seems friendly and approachable and is already making a difference. The events staff are very
good and the home always seems to have a happy atmosphere.

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Review from Lynn S (Daughter-in-law of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to Madeira House for respite following a fall. She was treated with dignity and respect by all the staff, who were lovely. There were activities to do and residents were encouraged to reach their goals. The food was excellent and the visitors were welcomed and kept informed. The
staff worked as a team, keeping the home running smoothly and efficiently.

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Review from J B (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pros - staff really very friendly and they treat residents with respect. The food is good, family curry night is especially great. They also know when to call for an ambulance on both occasions, we are grateful for.
Cons - the whole place has a bad smell and in particular, the room Mum was in (10).
The main concern has to be how long it takes for a resident's bell call to be answered, it is majorly concerning.

Reply from Home Manager, Home Manager at Madeira House Residential Care Home

Thank you for your review of our home and I am pleased that many aspects of the care are good. In respect of your concerns, could I ask that you call in to speak to us in the office so we can address these concerns with you directly? Many thanks.


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Review from J S (Daughter of Resident) published on 24 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has spent a long time at Madeira House and I cannot express my gratitude to each and every person who cares for her.
She was cared for with the utmost dignity and the staff could not do enough for her.
It is nice to see a home with the manager visible and interacting with the staff team and
residents in her care. The staff always have smiles on their faces, the residents always cared for. The activities team are nothing short of amazing, especially one member of the team. Always activities going on. Laundry always done quickly and mum's room is impeccably clean.
Food is varied and healthy, special diets are offered (Mum is diabetic)
Overall an amazing home. Well done to the manager and all her amazing team. You are all angels in my eyes and I can’t thank you all enough. My mother loves you all dearly.

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Review from Robert H (Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff such as the carers, activities staff, cleaners and kitchen staff are very helpful and are eager to do all jobs. The good is excellent, so what else do you want. The activities team are very good at coming up with different ideas and are very helpful, they have helped me get over a stroke.
The gardens are very good and are well cared for. The activities team have taken me to several amenities in town, such as for fish and chips and coffees in the church.

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Review from Andrew P (Son of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff take the time to talk to the residents and there are plenty of activities on throughout the day. Patient/tolerant/friendly.

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Review from Helen V (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am thoroughly impressed with the level of service and the standard of my mum's care. She is so happy at Madeira House Residential Care Home and she feels so much safer knowing that the staff are there for her. Her room is fairly large and has recently been decorated in some lovely purples which Mum
loves.

Reply from Kayleigh Armstrong, Home Manager at Madeira House Residential Care Home

Thank you for your lovely comments. It's good to know that mum loves living at Madeira House and feels safe and well cared for.


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Current Review Score: 9.1 (9.105)

Overview of Review Score

The Review Score of 9.1 (9.105) out of 10 for Madeira House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.105 for Madeira House Residential Care Home is calculated as follows: ( (65 Excellents x 5) + (58 Goods x 4) + (14 Satisfactorys x 3) + (13 Poors x 2) + (3 Very Poors x 1) ) ÷ 153 Ratings = 4.105

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Madeira House Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Mellisa

Mellisa Brady

Job Title: Home Manager

Joined: 2023

"I have been working in care for 15 years and have been the home manager at Madeira House since May 2023.


My biggest personal achievement to date is completing my level 5 diploma in leadership for health and social care and children and young people's services.


Caring has always been my passion and I find it to be an incredibly rewarding experience to be a part of the Madeira House family.


We have a fantastic team here at Madeira House that is passionate about delivering outstanding care to all our residents.


I am looking forward to working with my team and ensuring that the residents here at Madeira receive the best experience and utmost person-centred care."