Morton Manor

Dog & Duck Lane, Morton, Gainsborough DN21 3BB
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9.6 16 Reviews
  • Morton Manor, Gainsborough
Morton Manor is a purpose-built care home offering high-quality nursing care to older people, those with learning or physical disabilities and specialises in caring for people living with Alzheimer's disease, dementia and associated behaviours.

The care home offers residents and service users both long and short-term care, as well as respite care.

Morton Manor accommodates residents in single and shared rooms, some with en-suite facilities. Residents are encouraged to bring their own furniture to make the room their own.

A range of activities are arranged by the home's activities coordinator.

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Care Provided by Morton Manor

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Neil Campbell (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Morton Manor Reviews (16)

9.6

Morton Manor has a Review Score of 9.6 (9.633) out of 10, based on 10 reviews in the last 2 years. Over all time Morton Manor has 16 reviews.

Overall Experience

  • 8
  • 5
  • 0
  • 2
  • 1

Date Published

16
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6

Review from J O (Granddaughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and Grandad thoroughly enjoys his visits and his overnight stays.

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Review from Lisa O (Daughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very nice experience. Staff are lovely and friendly. Dad enjoyed staying the night and having fish and chips.

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Review from T M (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's never going to be an easy decision to place a loved one in a care home - nowhere is going to compare to home.
Sadly, my dad has too many complex health conditions to remain safely at home.
He was discharged from the hospital to Morton Manor. He's settled in so well, and as a family, we have
decided to keep him in long-term care. The staff are all kind and caring, and the manager is compassionate.

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Review from Margaret F (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved here in December 2023 from a residential home as was not able to get the nursing care he needed. As soon as he moved in they assessed his nursing needs, contacted doctors, involved me in all decisions and care plans and asked my opinion all along. They have continued to care for him
as needed and changed plans when deteriorating as necessary. They always know how he is mentally and physically and treat him with dignity, care and friendliness.

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Review from Denis M (Husband of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and her behaviour can be quite challenging (in my view) but the staff are very good to her and I belive she is lucky to be here.

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Review from Michael L (Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent food, very caring lovely staff.
Can't praise the manager enough, always willing to go the extra mile to help out, very professional and caring.

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Review from Deborah M (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Morton Manor in August 2024 and I can speak for the whole family when I say that we are delight with the care my dad constantly receives.
All staff are warm, welcoming, caring and extremely responsive to his on going needs.
Food is always of a high standard.
I feel there is an
extremely personal touch about Morton Manor. Thank you to all.

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Review from Pauline R (Friend of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been coming to visit a resident since December 2022 and I've certainly noticed a great improvement with all the running of the home, staffing has certainly improved, staff caring is excellent and spending time with residents, entertainment and being kind and understanding.
Since, food has certainly
improved and has a choice of menu. The manager has got all things improved 100%, very approachable. Clean. Big improvement with mental health issues and understanding.

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Review from Sean S (Son of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The crae home takes really good care of my mum and other residents and they are really welcome. I have seen a really good improvement.

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Review from Julie W (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care all round.
Can't fault the manager or staff.

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Review from Diane C (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

An experience I would not like to repeat, the owners and manager in Dec 2021 absolutely hopeless. The home got a new manager who was approachable, caring, and well-qualified but got no support.
Reported an incident regarding the agency carer and my mum, heard about it, and witnessed mum's distress
the same morning, my mum with dementia was so shaken up she could not stop shaking. Spoke to one of the carers who identified who it was and I asked for them to ensure this was documented, no mention of this in care notes, despite emailing the manager and hand delivering a printed email.
The care home stopped using the agency which is explanation enough of the undocumented issue.
The then-acting manager hid from me whenever we visited.
I have involved safeguarding and CQC previously for other matters.
Lack of care notes led to being turned down three times for full funding.
So as it stands and this is not all the issues I would not recommend this nursing home.
They do have some brilliant carers.

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Review from Henry B (Husband of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home is off the scale, it is poorly managed, redolent of urine and the floors are sticky. One Friday the so-called manager left for a 3-day break having changed the locks on the drugs cabinet without telling any of the staff the new code!
The manager has a selective memory when it comes to
facts, he will say and do anything to keep residents in the home.
The health and safety are non-existent, the keys for the courtyard doors are kept on one ring and not marked with the room numbers, and the room my wife was unfortunate enough to stay in had a courtyard door that could not be opened from the room.
The bedding was not even looked at never mind changed for the whole of the week she was there.
The maintenance man told me "the management knew about the faulty lock but would not release the money to be replaced by him".
When my wife wanted to leave the home, the manager told her that she had an x-ray booked for the Friday and they could only pick up at the home. Disgusting.

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Review from L G (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum was discharged from the hospital to Morton Manor in Sept 2021. Overall experience was poor. The room was often unclean, poor communication, lack of management, and on two occasions I arrived to find mum with no cup/glass or drink jug. Always other's clothes in mum's draws and mum's clothes and a
new blanket went missing.

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Review from J G (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Morton Manor has friendly staff, lovely rooms and is in a very quiet setting.

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Review from T W (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is being cared for at The Manor and we are extremely pleased with the care given, the professionalism and friendliness of all the staff. My father is well looked after and cared for and us the family are always consulted and involved in everything to do with dad.

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Review from P M (Sister of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found The Manor at Morton to be clean, very friendly and nothing was too much trouble if you have a problem with the resident they help solve it without hesitation. I always get asked if I would like a drink, I've seen my brother's meals they are all fresh and homemade. At first, I thought oh no The
Manor, but myself, my daughter and granddaughter went wow! This is lovely. I would recommend and my brother loves it there.

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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Morton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Morton Manor is calculated as follows: ( (77 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Morton Manor is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Morton Manor

What types of Care is Morton Manor registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Morton Manor provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Morton Manor have?

There are 22 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Morton Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Morton Manor to the centre of Gainsborough?

1.1 mile(s) as the crow flies, distance by road may be significantly further.