Elmwood House Care Home has a Review Score of 9.9 (9.875) out of 10, based on 12 reviews in the last 2 years. Over all time Elmwood House Care Home has 65 reviews.
Review from L B (Niece of Resident) published on 24 March 2025
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5.0 out of 5
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Review from Shirley C (Daughter of Resident) published on 18 February 2025
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5.0 out of 5
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Review from Diane G (Daughter of Resident) published on 10 February 2025
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5.0 out of 5
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Review from Anne V (Daughter-in-law of Resident) published on 12 November 2024
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Overall Experience
5.0 out of 5
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Review from Caroline A (Daughter of Resident) published on 20 June 2024
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5.0 out of 5
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Review from Beverly E (Daughter of Resident) published on 5 February 2024
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5.0 out of 5
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Review from C S (Daughter of Resident) published on 19 January 2024
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5.0 out of 5
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Review from Edith A (Daughter of Resident) published on 22 June 2023
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Overall Experience
5.0 out of 5
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Review from Kathy S (Daughter of Resident) published on 19 June 2023
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5.0 out of 5
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Review from Heidi H (Granddaughter of Resident) published on 16 June 2023
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5.0 out of 5
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Review from Susan T (Daughter of Resident) published on 20 April 2023
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5.0 out of 5
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Review from Tracey T (Daughter of Resident) published on 19 April 2023
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5.0 out of 5
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Review from John B (Son-in-law of Resident) published on 1 March 2023
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Overall Experience
5.0 out of 5
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Review from J F (Grandson of Resident) published on 28 February 2023
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5.0 out of 5
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Review from M P (Friend of Resident) published on 27 February 2023
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Overall Experience
5.0 out of 5
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Review from Mandy M (Granddaughter of Resident) published on 27 February 2023
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5.0 out of 5
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Review from Elwin P (Son-in-law of Resident) published on 16 February 2023
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Overall Experience
5.0 out of 5
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Review from W P (Daughter of Resident) published on 16 February 2023
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5.0 out of 5
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Review from Wendy P (Daughter of Resident) published on 23 January 2023
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Overall Experience
4.0 out of 5
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Review from M M (Son of Resident) published on 18 January 2023
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Overall Experience
5.0 out of 5
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The Review Score of 9.9 (9.875) out of 10 for Elmwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.875 for Elmwood House Care Home is calculated as follows: ( (122 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 136 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elmwood House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Apr 2020
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Job Title: Home Manager
What does ‘kind care’ mean to you?
“To bring a smile to the face of each resident I speak with, and to make sure each resident is comfortable, pain free and happy.”
As a Registered Nurse, Liliana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.
Liliana closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Liliana remarked:
“I love being able to make decisions that help our residents, and I also like being here for my colleagues when they need me.
I like to work with people, for people. My biggest sense of achievement at work is when people feel they can trust me.”
Outside of work, Liliana enjoys traveling, especially meeting new people and learning about different cultures, customs and traditions. She also likes listening to music.
If you would like to find out more about Elmwood House care home, Liliana would be delighted to have an informal discussion with you to answer any questions and provide further information.
