Elmwood House Care Home has a Review Score of 9.9 (9.875) out of 10, based on 12 reviews in the last 2 years. Over all time Elmwood House Care Home has 65 reviews.
Review from L B (Daughter-in-law of Resident) published on 1 March 2019
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4.0 out of 5
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Review from Barry W (Brother-in-law of Resident) published on 1 March 2019
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4.0 out of 5
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Review from Denis W (Nephew of Resident) published on 1 March 2019
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4.0 out of 5
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Review from L J C (Relative of Resident) published on 14 February 2019
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4.0 out of 5
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Review from Patricia E (Friend of Resident) published on 17 January 2019
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Elmwood House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. As you may be aware from your visit in December 2018, we have commenced a full refresh of the home to include all communal areas and bedrooms. We will also be developing new areas, such as a café in the new entrance – all of which will promote our residents’ wellbeing within the home. Parking at the home is currently being reviewed by our Estates Team to try to achieve optimal use of existing space.
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Review from H P (Granddaughter of Resident) published on 16 January 2019
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4.0 out of 5
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Review from Val C (Daughter of Resident) published on 9 November 2018
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4.0 out of 5
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Review from Dorothy S (Resident) assisted by family/friend published on 9 November 2018
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4.0 out of 5
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Review from Paul S (Son of Resident) published on 30 October 2018
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5.0 out of 5
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Review from Mark C (Son-in-law of Resident) published on 7 August 2018
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5.0 out of 5
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Review from G C (Resident) published on 13 July 2018
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Overall Experience
5.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Elmwood House Care Home
Thank you for your review; we value all feedback as it helps us to improve our service where required. We are sorry to hear that you are unhappy with the size of your room and following our conversation we look forward to resolving this in the near future. The wellbeing and happiness of all our Residents is of paramount importance to us.
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Review from A B (Relative of Resident) published on 11 July 2018
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5.0 out of 5
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Review from S P (Resident) published on 5 July 2018
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5.0 out of 5
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Review from F S (Resident) published on 5 July 2018
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3.0 out of 5
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Review from Madge W (Daughter of Resident) published on 5 July 2018
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Overall Experience
5.0 out of 5
Reply from Claire Hurworth, Care Line Manager at Elmwood House Care Home
Thank you for your review; we value all feedback as the helps us to improve our service where required. We have taken on board your comments about the number of colleagues available to deliver care. Please be assured that staffing needs are regularly reviewed and that our staffing levels do meet regulatory requirements. Thank you for your encouraging comments about our carers, we will be sure to pass on your kind words to them.
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Review from L T (Daughter of Resident) published on 15 June 2018
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4.0 out of 5
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Review from C H (Daughter of Resident) published on 18 April 2018
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4.0 out of 5
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Review from Janet P (Relative of Resident) published on 22 December 2017
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5.0 out of 5
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Review from Eileen H (Daughter of Resident) published on 12 December 2016
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4.0 out of 5
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Review from Claire S (Daughter of Resident) published on 14 November 2016
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Overall Experience
4.0 out of 5
Reply from Sue Scarlett, Manager at Elmwood House Care Home
Elmwood House is pleased to receive any feedback which we use to improve the standard of care.
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The Review Score of 9.9 (9.875) out of 10 for Elmwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.875 for Elmwood House Care Home is calculated as follows: ( (122 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 136 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elmwood House Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Apr 2020
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Job Title: Home Manager
What does ‘kind care’ mean to you?
“To bring a smile to the face of each resident I speak with, and to make sure each resident is comfortable, pain free and happy.”
As a Registered Nurse, Liliana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.
Liliana closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Liliana remarked:
“I love being able to make decisions that help our residents, and I also like being here for my colleagues when they need me.
I like to work with people, for people. My biggest sense of achievement at work is when people feel they can trust me.”
Outside of work, Liliana enjoys traveling, especially meeting new people and learning about different cultures, customs and traditions. She also likes listening to music.
If you would like to find out more about Elmwood House care home, Liliana would be delighted to have an informal discussion with you to answer any questions and provide further information.
