Elmwood House Care Home

88 - 90 Sleaford Road, Boston PE21 8EY
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9.9 66 Reviews
  • Elmwood House Care Home, Boston
Elmwood House, set within the wider setting of Park Place, a private, age-exclusive, independent village in Boston, Lincolnshire, supports older people to lead their best lives with personalised nursing and residential care.

With a lovely sitting room, space for residents to pursue their hobbies and interests and a delightful dining room, Elmwood House is the perfect place to enjoy the later years with the peace of mind that support is always on hand.

Every member of the team at Elmwood House is focused on delivering the highest quality care alongside an engaging lifestyle that empowers residents to be as independent as possible. A varied and carefully designed activities programme offers plenty of things for residents to get involved in, with various levels of participation to suit those who prefer to take a backseat.

The creative catering team recognise the often complex nutritional needs of older people as well as the various challenges that residents can face when it comes to meal times. A diverse menu offers options for every person whilst also catering for visits from friends and families.

Under the careful supervision of the home manager, Elmwood House offers a place residents are proud to call home.

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Care Provided by Elmwood House Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Liliana Barbu (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Elmwood House Care Home Reviews (66)

Total of 66, showing 61-66
9.9

Elmwood House Care Home has a Review Score of 9.9 (9.913) out of 10, based on 11 reviews in the last 2 years. Over all time Elmwood House Care Home has 66 reviews.

Overall Experience

  • 43
  • 21
  • 2
  • 0
  • 0

Date Published

66
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6
11
55

Review from Claire S (Daughter of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been pleasantly surprised by the care and compassion shown by both the nursing staff and care assistants to my father. Having lived a number of years on his own not coping with the daily life he was very set in his ways. Personal hygiene could be an issue but the staff have dealt with these
issues sensitively, and he now is happy to cooperate. His room is small but pleasantly furnished with a relaxing colour scheme. Communication from the staff is good and if I have any worries about my father's health they will find the time to speak to me.
There seems to be a good range of food offered, but kitchen staff will prepare something else if the resident prefers.
Although my father tends to keep to himself there is a range of activities to keep the residents entertained.
The gardens are lovely and my dad did enjoy seeing the ducklings grow over the summer.
I have found all the staff friendly and approachable.
Finally, my father is very happy and that's the most important thing.

Reply from Sue Scarlett, Manager at Elmwood House Care Home

Elmwood House is pleased to receive any feedback which we use to improve the standard of care.


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Review from Richard H (Partner of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My partner has been in Elmwood since January 2013, after suffering a fall at home which crushed her spine. The hospital discovered breast cancer, a brain tumour, type 2 diabetes and dementia. Most of the carers do really care, the rest simply go through the motions i.e. her hearing aid went through
the laundry! It was ruined. I was told by the laundry staff this often happens. Watches, wallets, false teeth etc have all been through the laundry.


Television controls are often placed out of reach of the residents as are bedside tables containing drinks. Lack of concentration due to gossiping. Not all carers are guilty of the above but too many are. Possessions are often broken, such as ornaments, vases etc. the only lift has been out of order six times in 3 years. No fire drill evacuation of residents in 3 years.


Reply from Sue Scarlett, Village Manager at Elmwood House Care Home

Elmwood House welcomes all feedback on our service and will act on the concerns raised within this review.


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Review from Joy R (Sister of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm, friendly welcome from all staff, whether on phone or face to face. All areas are clean and cheerful. Nursing care appears to be very good, seriously disabled lady, bed bound for several weeks soon graduated to a wheelchair, day clothes and visit to an attractive lounge for a couple of
hours a day. I am a stranger to the town but only heard good reports of Elmwood so am very thankful that a place was found for my sister.

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Review from Glynn L (Friend of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady this relates to is almost totally disabled and had a speech impediment caused by M.S. Her life for at least 7 years prior admission to 'Elmwood House Nursing Home' was one of isolation from the real world. The staff and atmosphere in the care home have brought her to the realisation that she
is a person. She looks 10 years younger, her speech has improved and she is contented with her flat.

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Review from Be H (Sister of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was admitted to Elmwood House for end of life care, from outside the country. Although he was only in the home for 1 week, the level of care was of a high level throughout his stay. All of the staff we met have a great attitude and gave support to us all. I was kept fully informed at all
times and I could see my brother had the constant attention that he required. I would recommend the home to anyone in similar circumstances.

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Review from Peter P (Son of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the adjacent care home (with dementia) until a stroke necessitated nursing care. She was consequently moved to Elmwood. Staff are excellent and the manager is forthcoming and commutative. My mothers condition is distressing, but my family and I firmly believe that she could not be in
a better place, under the circumstances.

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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Elmwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Elmwood House Care Home is calculated as follows: ( (117 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elmwood House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Liliana

Liliana Barbu

Job Title: Home Manager

What does ‘kind care’ mean to you?


“To bring a smile to the face of each resident I speak with, and to make sure each resident is comfortable, pain free and happy.”


As a Registered Nurse, Liliana has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Liliana closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Liliana remarked:


“I love being able to make decisions that help our residents, and I also like being here for my colleagues when they need me.


I like to work with people, for people. My biggest sense of achievement at work is when people feel they can trust me.”


Outside of work, Liliana enjoys traveling, especially meeting new people and learning about different cultures, customs and traditions. She also likes listening to music.


If you would like to find out more about Elmwood House care home, Liliana would be delighted to have an informal discussion with you to answer any questions and provide further information.